--- title: iTRUST Reviews meta_title: 'iTRUST Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 125 reviews by the users' company size, role or industry to find out how iTRUST works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 125 scale: '5' date_modified: '2026-08-07' parent_category: name: Specialty Practice Management url: https://www.g2.com/categories/specialty-practice-management --- # iTRUST Reviews **Vendor:** iTRUST **Category:** [Optometry Software](https://www.g2.com/categories/optometry) **Average Rating:** 5.0/5.0 **Total Reviews:** 125 ## About iTRUST iTRUST is a comprehensive, cloud-based Electronic Health Record (EHR) and practice management solution tailored specifically for optometry, ophthalmology, and optical practices. Designed to streamline daily operations, it integrates patient records, billing, inventory management, and patient engagement tools into a single, user-friendly platform. By consolidating these essential functions, iTRUST enhances efficiency, reduces administrative burdens, and allows eye care professionals to focus more on patient care. Key Features and Functionality: - Cloud-Based EHR: Provides fast, flexible charting capabilities accessible from any device, ensuring up-to-date patient records and seamless information sharing. - Optical Point of Sale (POS) & Billing: Manages sales, claims, and inventory efficiently, integrating optical retail operations with clinical services. - AI Receptionist & Automation: Offers 24/7 virtual front desk support, handling routine calls, appointment scheduling, and basic patient inquiries, thereby reducing staff workload. - Patient Engagement Tools: Facilitates communication through text messaging, WhatsApp integration, online booking, and telemedicine services, enhancing patient interaction and satisfaction. - Inventory Management: Tracks optical inventory in real-time, preventing overstocking or stockouts, and streamlining product management. - Claims and Billing: Automates insurance claim submissions, reducing errors and expediting reimbursements. - Telemedicine: Enables secure, HIPAA-compliant virtual consultations, expanding patient access to care. - Automated Recalls and Reminders: Reduces no-shows by sending timely appointment reminders and recall notifications to patients. Primary Value and Solutions Provided: iTRUST addresses the common challenges faced by eye care practices, such as managing multiple disconnected systems, administrative inefficiencies, and patient engagement hurdles. By offering an all-in-one solution, it simplifies workflows, reduces manual tasks, and enhances the overall patient experience. The integration of AI-driven tools and automation not only improves operational efficiency but also supports practice growth by enabling providers to deliver high-quality care with reduced overhead. Furthermore, its cloud-based nature ensures data security, compliance with healthcare regulations, and accessibility from any location, making it a scalable and reliable choice for practices of all sizes. ## iTRUST Reviews ### 1. Wonderful! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about iTRUST?** iTRUST Optometry Cloud EHR and Automated Practice Management is a game-changer for optometrists looking to streamline their practice operations. The software's user-friendly interface and robust features make managing patient records, appointments, and billing a breeze. With its seamless integration and efficient workflow, iTRUST Optometry allows practitioners to focus on what matters most—providing excellent patient care. I highly recommend this solution to any optometry practice looking to enhance efficiency and productivity. **What do you dislike about iTRUST?** There is very little not to like about iTRUST Optometry Cloud EHR and Automated Practice Management. Between its practical software applications and ability to connect optometrists, I do not see many problems. **What problems is iTRUST solving and how is that benefiting you?** Streamlining administrative tasks: The software automates various administrative tasks such as appointment scheduling, patient registration, billing, and insurance claims. This eliminates the need for manual paperwork, reduces errors, and saves valuable time for both staff and patients. Centralizing patient records: iTRUST Optometry provides a cloud-based electronic health record (EHR) system, allowing practitioners to securely store and access patient records from anywhere. This centralized approach enhances data accuracy, improves communication among staff members, and facilitates better continuity of care. ### 2. Electronic Health Records (EHR) **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about iTRUST?** iTRUST Optometry offers a comprehensive EHR system tailored to the needs of optometrists. It allows for efficient management of patient records, including medical history, prescriptions, allergies, and treatment plans. This digital record-keeping can enhance accuracy, accessibility, and organization within the practice. **What do you dislike about iTRUST?** Learning Curve: Some users may find that adapting to a new software system, including iTRUST Optometry, can require a learning curve for both the staff and the practitioners. The initial transition period might involve training and familiarization with the software's features, which could temporarily impact productivity. **What problems is iTRUST solving and how is that benefiting you?** Streamlined Patient Management: iTRUST Optometry helps practices efficiently manage patient information by digitizing and centralizing records. This eliminates the need for manual record-keeping and improves accessibility to patient data, allowing practitioners to quickly retrieve and update information, leading to enhanced patient care and communication. ### 3. Best software hands down **Rating:** 5.0/5.0 stars **Reviewed by:** Caryn C. | Senior Recruitment Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2023 **What do you like best about iTRUST?** I like that iTRUST Optometry Cloud EHR and Automated Practice Management is easy to use and intuitive. The software helps streamline my workflow by automating many of the daily tasks associated with running a practice. It also provides real-time analytics, so I can quickly identify areas where I need to make improvements. **What do you dislike about iTRUST?** This software would have been difficult to use if I didn't have prior knowledge of electronic health record (EHR) systems. I needed to spend a little time with my staff to help them get pass some huddles. **What problems is iTRUST solving and how is that benefiting you?** iTRUST Optometry Cloud EHR and Automated Practice Management can benefit optometry practices by increasing efficiency, improving patient care, and reducing costs. This software is beneficial in complying with industry standards and government regulations, reducing the risk of non-compliance penalties, and helping practices stay up-to-date with changing regulations. ### 4. Excellent Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about iTRUST?** Saves money, increases efficiency, improves charting and patient communication, simplifies payments. **What do you dislike about iTRUST?** A little expensive, takes staff a little while to learn how to implement it. **What problems is iTRUST solving and how is that benefiting you?** Alleviates manual work during the billing process. ### 5. What a great service! **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse T. | Self Employed Contractor , Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about iTRUST?** The fact that it can automate my workflow, as I am very busy and don't have time to micromanage all my tasks. I will certainly use this software as an asset to my business! **What do you dislike about iTRUST?** I don't have a whole lot of negatives to say to be honest. The customer service can be slightly better when returning phone calls about inquires, but that's about it. **What problems is iTRUST solving and how is that benefiting you?** Automating my workflow so I can free up time to focus on tasks with clients and not have to worry about micromanaging everything I do. Perfect for busy business owners. ### 6. Highly Recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about iTRUST?** iTRUST Optometry aims to improve practice efficiency, enhance patient care, and streamline administrative tasks for optometry practices. By automating various aspects of practice management and providing a user-friendly interface, it helps optometrists focus more on patient care and reduce administrative burdens. **What do you dislike about iTRUST?** Sometimes storing patient health records and sensitive data in the cloud raises concerns about data security and privacy, that becomes a challenge. But I haven't faced any challenges yet. So happy! **What problems is iTRUST solving and how is that benefiting you?** iTRUST Optometry allows optometrists to efficiently manage patient records digitally. It provides a centralized platform for storing and accessing patient information, including medical history, prescriptions, test results, and treatment plans. EHRs help improve accuracy, reduce paperwork, and enhance patient care. ### 7. Seamless software solution that is easy to implement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2023 **What do you like best about iTRUST?** My experience with iTRUST Optometry Cloud EHR and Automated Practice Management has been very positive. It's a turnkey software solution that seamlessly integrates with my client's operations. They also have a responsive customer service team that ensures a top-notch experience for any optometry practice. **What do you dislike about iTRUST?** I haven't encountered any challenges with iTRUST Optometry Cloud EHR and Automated Practice Management. I look forward to seeing its continued development and enhancements. **What problems is iTRUST solving and how is that benefiting you?** As a consultant in this space, iTRUST Optometry Cloud EHR and Automated Practice Management have benefited my work by providing automation and streamlining operational workflows that have significantly enhanced efficiency and productivity for my optometry clients. ### 8. Best system I have ever seen! **Rating:** 5.0/5.0 stars **Reviewed by:** Adrianne B. | Hospital Corpsman, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2023 **What do you like best about iTRUST?** I have worked in the healthcare system for five years and have had the opportunity to use multiple EHR systems, and this is by far the best! The system is easy to use, enhances our productivity and allows us to provide the best services to our patients with ease! Highly Recommend. **What do you dislike about iTRUST?** In using this system, I don't have anything to complain about. This system in fact does what is described with minimal errors. **What problems is iTRUST solving and how is that benefiting you?** Allows us to keep electronic files for patients, which prevents us from losing or misplacing health records. We service 1000+ patients and it is so helpful. ### 9. Great company **Rating:** 5.0/5.0 stars **Reviewed by:** Eva B. | Retention Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2023 **What do you like best about iTRUST?** This company is very helpful when it comes to health care software.The staff are very welcoming and kind. **What do you dislike about iTRUST?** I would lower the price some but other than that the service provided is great. **What problems is iTRUST solving and how is that benefiting you?** Organization, we have had organization issues 8n the past but with this company we can stay organized. ### 10. Timesaver **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor B. | Preferred Banker, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2023 **What do you like best about iTRUST?** By using this software, it helps to save time and give me back a few extra minutes in my day. Not only that, but it also keeps me organized and streamlines my workflow. **What do you dislike about iTRUST?** Learning to navigate all of the settings and options can take a little extra time at the beginning. However, it does save you more time in the long run with continued use. **What problems is iTRUST solving and how is that benefiting you?** -performance -saves time -streamlines workflow ### 11. Loving This Easy-to-Use Optometry Software! **Rating:** 5.0/5.0 stars **Reviewed by:** Brian C. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2023 **What do you like best about iTRUST?** It's a breeze to use, with tons of customization options to make it perfect for any practice. It's packed with comprehensive solutions, from seamless patient communication to billing and telemedicine. Plus, it's all on a secure cloud platform, and their customer support is seriously amazing! **What do you dislike about iTRUST?** Nothing yet, really enjoying the experience so far! **What problems is iTRUST solving and how is that benefiting you?** It tackles practice management headaches, simplifies patient communication and saves me tons of time! ### 12. Easy to Use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about iTRUST?** I think the custom built exam templates are the best since we can adapt them to the needs of the individual practices. The appointment book was better than I have seen used in the past. **What do you dislike about iTRUST?** Looking forward to the added phone technology. It will continue to make things more simplistic. **What problems is iTRUST solving and how is that benefiting you?** The practices I assisted with had an old scheduling system that did not intergrate with anything. This was a one-stop solution that fixed a lot of issues. ### 13. Great system and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Ana S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about iTRUST?** I like how easy the software is to use and how friendly and helpful everyone was. **What do you dislike about iTRUST?** There really isn't anything I can say that I disliked about it. **What problems is iTRUST solving and how is that benefiting you?** This helps quickly grow and schedule and work with patients. ### 14. Super friendly staf **Rating:** 5.0/5.0 stars **Reviewed by:** Angela O. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2023 **What do you like best about iTRUST?** Super easy to use. Their service is easy to use and understand! Their system really helps keep track of all records. **What do you dislike about iTRUST?** There really isnt any dislike. The website and their services are very easy to understand. **What problems is iTRUST solving and how is that benefiting you?** Makes prescription filling easy. Also helps with all records to be kept on file. ### 15. Exceptional software provided **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2023 **What do you like best about iTRUST?** The provided software is an outstanding quality product! In addition the customer support is very user friendly! I would definitely recommend it to each and everyone! **What do you dislike about iTRUST?** Can't think of any downsides in using iTRUST Optometry product. **What problems is iTRUST solving and how is that benefiting you?** Cloud based solution, thansmitting RXs, real time database updates, easy access to previous prescriptions - all those amazing features really made life easier! ### 16. iTrust Optometry Cloud EHR User Review **Rating:** 4.0/5.0 stars **Reviewed by:** Alan J. | Director Of Partnerships, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about iTRUST?** The software was straightforward to use and a time saver. It was available at various places I shop, so the convenience was second to none. **What do you dislike about iTRUST?** It was a little glitchy and sometimes, the software would freeze up. However, overall it was a positive experience. **What problems is iTRUST solving and how is that benefiting you?** It simplifies my eyecare experience giving me access to everything I need all in one place. ### 17. Amazing And Very good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Inzamam Ul H. | Professional Freelancer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2023 **What do you like best about iTRUST?** Moreover the environment was clean and the technology they used was also updated and I personally enjoyed my visit at ITrust. **What do you dislike about iTRUST?** Nothing it was a great pleasure visiting the branch. **What problems is iTRUST solving and how is that benefiting you?** it is helping my business very well. ### 18. Excellent & user-friendly software for more efficiency! **Rating:** 5.0/5.0 stars **Reviewed by:** LAUREN D. | Executive Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2023 **What do you like best about iTRUST?** Game Changer! Overall great program, user-friendly and intuitive and attentive/knowledgeable customer service. Highly recommend! **What do you dislike about iTRUST?** The software is very easy to use, we have not had any issues! **What problems is iTRUST solving and how is that benefiting you?** This service has been extremely helpful in streamlining our operations as well as regulating online appointment bookings by setting hours that fit our schedule. ### 19. Streamlined process **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about iTRUST?** iTRUST is the best solution for all things health care and cloud. The process and layout is very streamlined and easy to work with! **What do you dislike about iTRUST?** I cannot think if anything negative to say about iTRUST. **What problems is iTRUST solving and how is that benefiting you?** Before, our processes weren't efficient and streamlined, so iTRUST is helping us meet that standard of efficiency. ### 20. General manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2023 **What do you like best about iTRUST?** It's the best, super easy to get started. **What do you dislike about iTRUST?** Litteraly nothing! This is the perfect solution to what I needed **What problems is iTRUST solving and how is that benefiting you?** It is solving the issues that I've had for years. With optometry my life is so simple now ### 21. GREAT! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about iTRUST?** iTRUST Optometry Cloud EHR and Automated Practice Management was so helpful. I had a great experience! **What do you dislike about iTRUST?** It was my first experience, I did not know what to expect. **What problems is iTRUST solving and how is that benefiting you?** They are solving our organization problem, they help things run smooth. ### 22. Great EHR system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about iTRUST?** Very intuitive. Helped automate my processes. Customer service was excellent. I trust that this is secure and confidential. **What do you dislike about iTRUST?** None so far, I have been enjoying this product and trust that support will assist me if any issues. So far all is reliable. **What problems is iTRUST solving and how is that benefiting you?** Saves time through auto-coding and reduces errors. ### 23. I would recommend iTRUST **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2023 **What do you like best about iTRUST?** The thing i like most about iTRUST is that it's ALL-IN-ONE. No need to use different systems or programs to complete various tasks. **What do you dislike about iTRUST?** I don't have any dislikes. So far it has been a great experience. **What problems is iTRUST solving and how is that benefiting you?** It helps with time management for sure because it simplifies what I need to do. ### 24. Very user-friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about iTRUST?** I like it because its Very user-friendly, easy to work with, and straightforward **What do you dislike about iTRUST?** So far, good job. Nothing to mention as of now. **What problems is iTRUST solving and how is that benefiting you?** Appointment scheduling: Optometrists can use the system to schedule patient appointments, send appointment reminders, and manage their schedules. ### 25. Great company. 5 stars. Would recommend. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about iTRUST?** I highly recommend iTRUST Optometry Cloud EHR. **What do you dislike about iTRUST?** Nothing! I am a fan of everything that iTRUST has. **What problems is iTRUST solving and how is that benefiting you?** Solving optometry issues. I am benefiting as the end user. - [View iTRUST pricing details and edition comparison](https://www.g2.com/products/itrust-2026-02-03/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+14%3A24%3A02+-0500&secure%5Bsession_id%5D=4789bdf4-13d8-4e27-a9db-f71855d4bac2&secure%5Btoken%5D=fbb753967c792bd862b399368c4f1d7189dce9754f4c5e79bc99a621bd36b056&format=llm_user) ## iTRUST Features **Additional Functionality** - Self Service Portal - Reminders - Inventory Management - Customizable Forms - Appointment Management - Client Portal - Multi-Location - Reporting & Statistics - Recall Tracking - SOAP notes - Activity Dashboard - Insurance Management - Client Management - AI Copilot - Customizable Reports - SMS Messaging - Claims Management - Calendar Management - Customizable Branding - Customizable Templates - Data Import/Export - Scheduling - Patient Records Management - Third-Party Integrations - Electronic Payments - HIPAA Compliant - Forms Management - Generative AI - Charting - E-Prescribing - Document Management - Email Reminders - For Optometrists - Records Management ## Top iTRUST Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [Adit](https://www.g2.com/products/adit/reviews) - 4.8/5.0 (95 reviews) - [RevolutionEHR](https://www.g2.com/products/revolutionehr/reviews) - 4.1/5.0 (27 reviews)