# Top 10 iTop Alternatives & Competitors **Average Rating:** 4.3/5 **Total Number of Reviews:** 7 The Service Desk Software solutions below are the most common alternatives that users and reviewers compare with iTop. Service Desk Software is a widely used technology, and many people are seeking easily administered, reliable software solutions with automate ticket routing. Other important factors to consider when researching alternatives to iTop include ease of use and reliability. The best overall iTop alternative is GLPI. Other similar apps like iTop are Jira Service Management, ServiceNow IT Service Management, Freshservice, and SysAid. iTop alternatives can be found in [Service Desk Software](https://www.g2.com/categories/service-desk) but may also be in [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) or [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation). ## Best Paid & Free Alternatives to iTop - [GLPI](https://www.g2.com/products/glpi/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) ## Top 10 Alternatives to iTop Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how iTop stacks up to the competition, check reviews from current & previous users in industries like Financial Services, Information Technology and Services, and Computer Software, and find the best product for your business. ### 1. [GLPI](https://www.g2.com/products/glpi/reviews) By TECLIB **Average Rating:** 4.5/5 **Total Reviews:** 42 GLPI is an incredible Free and Open-Source ITSM software tool that helps you plan and manage IT changes in an easy way, solve problems efficiently when they emerge and allow you to gain legit control over your company's IT budget, and expenses. Reviewers say compared to iTop, GLPI is: - Easier to set up - More usable - Better at support Categories in common with iTop: [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [iTop vs GLPI](https://www.g2.com/compare/glpi-vs-itop) **Compare GLPI with other alternatives:** - [GLPI vs Jira Service Management](https://www.g2.com/compare/glpi-vs-jira-service-management) - [GLPI vs ServiceNow IT Service Management](https://www.g2.com/compare/glpi-vs-servicenow-it-service-management) - [GLPI vs Freshservice](https://www.g2.com/compare/freshservice-vs-glpi) - [GLPI vs SysAid](https://www.g2.com/compare/glpi-vs-sysaid) - [GLPI vs SolarWinds Service Desk](https://www.g2.com/compare/glpi-vs-solarwinds-service-desk) - [GLPI vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/glpi-vs-manageengine-servicedesk-plus) - [GLPI vs Autotask](https://www.g2.com/compare/autotask-vs-glpi) - [GLPI vs LogMeIn Resolve](https://www.g2.com/compare/glpi-vs-logmein-resolve) - [GLPI vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-glpi) ### 2. [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) By Atlassian **Average Rating:** 4.3/5 **Total Reviews:** 991 Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors. Reviewers say compared to iTop, Jira Service Management is: - Easier to set up - More usable - Better at support Categories in common with iTop: [Service Desk](https://www.g2.com/categories/service-desk), [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Compare:** [iTop vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-itop) **Compare Jira Service Management with other alternatives:** - [Jira Service Management vs GLPI](https://www.g2.com/compare/glpi-vs-jira-service-management) - [Jira Service Management vs ServiceNow IT Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management) - [Jira Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-jira-service-management) - [Jira Service Management vs SysAid](https://www.g2.com/compare/jira-service-management-vs-sysaid) - [Jira Service Management vs SolarWinds Service Desk](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk) - [Jira Service Management vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/jira-service-management-vs-manageengine-servicedesk-plus) - [Jira Service Management vs Autotask](https://www.g2.com/compare/autotask-vs-jira-service-management) - [Jira Service Management vs LogMeIn Resolve](https://www.g2.com/compare/jira-service-management-vs-logmein-resolve) - [Jira Service Management vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-jira-service-management) ### 3. [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) By ServiceNow **Average Rating:** 4.5/5 **Total Reviews:** 1,953 ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever. Reviewers say compared to iTop, ServiceNow IT Service Management is: - Easier to set up - More usable - Better at support Categories in common with iTop: [Service Desk](https://www.g2.com/categories/service-desk), [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Compare:** [iTop vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-itop) **Compare ServiceNow IT Service Management with other alternatives:** - [ServiceNow IT Service Management vs GLPI](https://www.g2.com/compare/glpi-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs SysAid](https://www.g2.com/compare/servicenow-it-service-management-vs-sysaid) - [ServiceNow IT Service Management vs SolarWinds Service Desk](https://www.g2.com/compare/servicenow-it-service-management-vs-solarwinds-service-desk) - [ServiceNow IT Service Management vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs Autotask](https://www.g2.com/compare/autotask-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs LogMeIn Resolve](https://www.g2.com/compare/logmein-resolve-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-servicenow-it-service-management) ### 4. [Freshservice](https://www.g2.com/products/freshservice/reviews) By Freshworks **Average Rating:** 4.6/5 **Total Reviews:** 1,351 Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery. Reviewers say compared to iTop, Freshservice is: - Easier to set up - More usable - Better at support Categories in common with iTop: [Service Desk](https://www.g2.com/categories/service-desk), [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Compare:** [iTop vs Freshservice](https://www.g2.com/compare/freshservice-vs-itop) **Compare Freshservice with other alternatives:** - [Freshservice vs GLPI](https://www.g2.com/compare/freshservice-vs-glpi) - [Freshservice vs Jira Service Management](https://www.g2.com/compare/freshservice-vs-jira-service-management) - [Freshservice vs ServiceNow IT Service Management](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management) - [Freshservice vs SysAid](https://www.g2.com/compare/freshservice-vs-sysaid) - [Freshservice vs SolarWinds Service Desk](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk) - [Freshservice vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/freshservice-vs-manageengine-servicedesk-plus) - [Freshservice vs Autotask](https://www.g2.com/compare/autotask-vs-freshservice) - [Freshservice vs LogMeIn Resolve](https://www.g2.com/compare/freshservice-vs-logmein-resolve) - [Freshservice vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-freshservice) ### 5. [SysAid](https://www.g2.com/products/sysaid/reviews) By SysAid **Average Rating:** 4.5/5 **Total Reviews:** 753 SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform. Reviewers say compared to iTop, SysAid is: - Easier to set up - More usable - Better at support Categories in common with iTop: [Service Desk](https://www.g2.com/categories/service-desk), [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Compare:** [iTop vs SysAid](https://www.g2.com/compare/sysaid-vs-itop) **Compare SysAid with other alternatives:** - [SysAid vs GLPI](https://www.g2.com/compare/glpi-vs-sysaid) - [SysAid vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-sysaid) - [SysAid vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-sysaid) - [SysAid vs Freshservice](https://www.g2.com/compare/freshservice-vs-sysaid) - [SysAid vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-sysaid) - [SysAid vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-sysaid) - [SysAid vs Autotask](https://www.g2.com/compare/autotask-vs-sysaid) - [SysAid vs LogMeIn Resolve](https://www.g2.com/compare/logmein-resolve-vs-sysaid) - [SysAid vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-sysaid) ### 6. [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) By SolarWinds Worldwide LLC **Average Rating:** 4.3/5 **Total Reviews:** 786 SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways. Reviewers say compared to iTop, SolarWinds Service Desk is: - Easier to set up - More usable - Better at support Categories in common with iTop: [Service Desk](https://www.g2.com/categories/service-desk), [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Compare:** [iTop vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-itop) **Compare SolarWinds Service Desk with other alternatives:** - [SolarWinds Service Desk vs GLPI](https://www.g2.com/compare/glpi-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs Freshservice](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs SysAid](https://www.g2.com/compare/solarwinds-service-desk-vs-sysaid) - [SolarWinds Service Desk vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs Autotask](https://www.g2.com/compare/autotask-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs LogMeIn Resolve](https://www.g2.com/compare/logmein-resolve-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-solarwinds-service-desk) ### 7. [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) By Zoho **Average Rating:** 4.2/5 **Total Reviews:** 250 Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool. Reviewers say compared to iTop, ManageEngine ServiceDesk Plus is: - Easier to set up - More usable - Better at support Categories in common with iTop: [Service Desk](https://www.g2.com/categories/service-desk), [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Compare:** [iTop vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-itop) **Compare ManageEngine ServiceDesk Plus with other alternatives:** - [ManageEngine ServiceDesk Plus vs GLPI](https://www.g2.com/compare/glpi-vs-manageengine-servicedesk-plus) - [ManageEngine ServiceDesk Plus vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-manageengine-servicedesk-plus) - [ManageEngine ServiceDesk Plus vs ServiceNow IT Service Management](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-servicenow-it-service-management) - [ManageEngine ServiceDesk Plus vs Freshservice](https://www.g2.com/compare/freshservice-vs-manageengine-servicedesk-plus) - [ManageEngine ServiceDesk Plus vs SysAid](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-sysaid) - [ManageEngine ServiceDesk Plus vs SolarWinds Service Desk](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-solarwinds-service-desk) - [ManageEngine ServiceDesk Plus vs Autotask](https://www.g2.com/compare/autotask-vs-manageengine-servicedesk-plus) - [ManageEngine ServiceDesk Plus vs LogMeIn Resolve](https://www.g2.com/compare/logmein-resolve-vs-manageengine-servicedesk-plus) - [ManageEngine ServiceDesk Plus vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-manageengine-servicedesk-plus) ### 8. [Autotask](https://www.g2.com/products/autotask/reviews) By Datto Inc. **Average Rating:** 4.3/5 **Total Reviews:** 632 Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements Reviewers say compared to iTop, Autotask is: - Easier to set up - More usable - Better at support Categories in common with iTop: [Service Desk](https://www.g2.com/categories/service-desk), [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Compare:** [iTop vs Autotask](https://www.g2.com/compare/autotask-vs-itop) **Compare Autotask with other alternatives:** - [Autotask vs GLPI](https://www.g2.com/compare/autotask-vs-glpi) - [Autotask vs Jira Service Management](https://www.g2.com/compare/autotask-vs-jira-service-management) - [Autotask vs ServiceNow IT Service Management](https://www.g2.com/compare/autotask-vs-servicenow-it-service-management) - [Autotask vs Freshservice](https://www.g2.com/compare/autotask-vs-freshservice) - [Autotask vs SysAid](https://www.g2.com/compare/autotask-vs-sysaid) - [Autotask vs SolarWinds Service Desk](https://www.g2.com/compare/autotask-vs-solarwinds-service-desk) - [Autotask vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/autotask-vs-manageengine-servicedesk-plus) - [Autotask vs LogMeIn Resolve](https://www.g2.com/compare/autotask-vs-logmein-resolve) - [Autotask vs BMC Helix ITSM](https://www.g2.com/compare/autotask-vs-bmc-software-bmc-helix-itsm) ### 9. [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) By GoTo **Average Rating:** 4.3/5 **Total Reviews:** 469 LogMeIn Resolve is the only software with native remote monitoring and management (RMM), remote support and access, and ticketing functionality, making it the fastest and easiest IT management solution to deploy. LogMeIn Resolve provides refreshingly simple, remarkably secure IT management and support software designed for the ways teams work today. Reviewers say compared to iTop, LogMeIn Resolve is: - Easier to set up - More usable - Better at support Categories in common with iTop: [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [iTop vs LogMeIn Resolve](https://www.g2.com/compare/logmein-resolve-vs-itop) **Compare LogMeIn Resolve with other alternatives:** - [LogMeIn Resolve vs GLPI](https://www.g2.com/compare/glpi-vs-logmein-resolve) - [LogMeIn Resolve vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-logmein-resolve) - [LogMeIn Resolve vs ServiceNow IT Service Management](https://www.g2.com/compare/logmein-resolve-vs-servicenow-it-service-management) - [LogMeIn Resolve vs Freshservice](https://www.g2.com/compare/freshservice-vs-logmein-resolve) - [LogMeIn Resolve vs SysAid](https://www.g2.com/compare/logmein-resolve-vs-sysaid) - [LogMeIn Resolve vs SolarWinds Service Desk](https://www.g2.com/compare/logmein-resolve-vs-solarwinds-service-desk) - [LogMeIn Resolve vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/logmein-resolve-vs-manageengine-servicedesk-plus) - [LogMeIn Resolve vs Autotask](https://www.g2.com/compare/autotask-vs-logmein-resolve) - [LogMeIn Resolve vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-logmein-resolve) ### 10. [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) By BMC Helix **Average Rating:** 3.7/5 **Total Reviews:** 297 BMC Helix IT Service Management (ITSM) is a suite of tools with integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. Business Challenge Traditional ITSM processes often involve manual tasks that consume valuable time and resources. Examples include a reliance on email communications to submit or manage service requests, the tracking of projects through spreadsheets, and cumbersome development cycles for new IT service capabilities. These challenges are further amplified by distributed workforces all over the globe, the proliferation of data, and high user expectations for always on responsiveness with immediate resolution of incidents or problems. The pressure to deliver exceptional quality IT services across an increasingly diverse architectural landscape continues to drive digital transformation as a strategic imperative. The IT service desk sits at the center of ITSM modernization and transformation. BMC Solution BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores. The platform empowers IT service desk agents to resolve cases faster by isolating or preventing service disruption through root cause analysis, real-time incident correlation, predictive incident resolution, and proactive problem management. Second, BMC Helix ITSM integrates artificial intelligence (AI) and machine learning (ML) to automate workflows across the enterprise. Embedded AI/ML streamlines work and the allocation of IT service desk resources by automatically assigning/routing incident, problem, and change requests without manual intervention. Third, BMC Helix ITSM integrates data and processes intelligently to accelerate change management, mitigate risk, and advance the DevOps cycle. Integrated DevOps tooling within BMC Helix ITSM can link change requests with the software development lifecycle (SLDC) and imported continuous integration and continuous delivery (CI/CD) stages. Reviewers say compared to iTop, BMC Helix ITSM is: - Easier to set up - Easier to do business with - More usable Categories in common with iTop: [Service Desk](https://www.g2.com/categories/service-desk), [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Compare:** [iTop vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-itop) **Compare BMC Helix ITSM with other alternatives:** - [BMC Helix ITSM vs GLPI](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-glpi) - [BMC Helix ITSM vs Jira Service Management](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-jira-service-management) - [BMC Helix ITSM vs ServiceNow IT Service Management](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-servicenow-it-service-management) - [BMC Helix ITSM vs Freshservice](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-freshservice) - [BMC Helix ITSM vs SysAid](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-sysaid) - [BMC Helix ITSM vs SolarWinds Service Desk](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-solarwinds-service-desk) - [BMC Helix ITSM vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-manageengine-servicedesk-plus) - [BMC Helix ITSM vs Autotask](https://www.g2.com/compare/autotask-vs-bmc-software-bmc-helix-itsm) - [BMC Helix ITSM vs LogMeIn Resolve](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-logmein-resolve) ## Explore Articles - [Top-rated AI chatbot platforms for customer retention](https://www.g2.com/discussions/top-rated-ai-chatbot-platforms-for-customer-retention) - [Best APM Tools](https://www.g2.com/discussions/best-apm-tools) - [Top tools for measuring content engagement](https://www.g2.com/discussions/which-top-content-analytics-tools-are-best-for-measuring-content-engagement) - [Is Cerner Pharmacy worth it for pharmacy management?](https://www.g2.com/discussions/is-cerner-pharmacy-worth-it-for-pharmacy-management) - [What's the best accounting solution for a growing business](https://www.g2.com/discussions/what-s-the-best-accounting-solution-for-a-growing-business) - [Top-rated customer relationship management software for mid-size businesses](https://www.g2.com/discussions/crm-top-rated-customer-relationship-management-software-for-mid-size-businesses) ## Spotlight Categories - [Third Party & Supplier Risk Management Software](https://www.g2.com/categories/third-party-supplier-risk-management) - [CMMS Software](https://www.g2.com/categories/cmms) - [AI Writing Assistants](https://www.g2.com/categories/ai-writing-assistant)