IT Glue Reviews & Product Details

The audit trail has been used to good effect for all those challenges where someone decides to change a password everyone needs, but doesn't tell anyone. It helps make people accountable and helps effectively manage tens of thousands of passwords.

We've been synicng all our Microsoft 365 and several other supplier's information to IT Glue to make this a real hub to our MSP business.

Lastl but not least, they started a limited implimentation of AI. It helps to use natural language on all the questions poeple want answers to, but couldn't find before. Review collected by and hosted on G2.com.

One thing that would really help for us would be to support office formats and to be able to edit office files directly. Now you have to convert them to the internal IT Glue format. If you store office documents direcly it makes the workflow too long. Review collected by and hosted on G2.com.

I love how IT Glue allows me to store everything from passwords and documentation to vendor information in one central place, making it easy to relate all of this information together. It really solves the problem of keeping things organized and prevents the chaos of having information scattered across Word documents, Excel spreadsheets, and various papers. Additionally, IT Glue's ability to integrate with other managed service products like Scalepad, Ninja One, and Halo PSA is fantastic, as it consolidates all of our client information into a single location, and I really enjoy having a single pane of glass for all our data through our Halo PSA system. Also, while the initial setup was a bit complex due to IT Glue's comprehensive features, it was well worth it because the system became quite intuitive and an integral part of our business. Review collected by and hosted on G2.com.

Setting up IT Glue was a bit complex at first because there's a lot to it. We had to get over the first bumps before it started to become intuitive. Needing to use the university for a lot of training was part of the initial process. Review collected by and hosted on G2.com.

IT Glue is the gold standard for IT documentation and completely transforms how a service desk operates. Its strongest feature is the relationship mapping engine—the ability to seamlessly link configurations, SOPs, passwords, and user contacts together means that technical context travels with the engineer. When a server goes down, the dependencies and recovery procedures are instantly visible.

Furthermore, its deep integration with the broader ecosystem (especially seamless two-way syncing with PSA and RMM platforms) ensures our documentation remains accurate without manual double-entry. The built-in password vault is enterprise-grade, offering granular role-based access controls and an unalterable audit trail that provides complete accountability. Review collected by and hosted on G2.com.

Because IT Glue is such a comprehensive and structured platform, the initial setup and data migration require a deliberate strategy. Establishing documentation standards, configuring the granular permissions model, and maintaining strict "documentation hygiene" takes discipline. If you don't enforce structured data entry early on, the environment can become cluttered as it scales, though this is more of an operational challenge than a software flaw. Review collected by and hosted on G2.com.

They just added a flyout for passwords that pulls them over the page you're on, which is nice. Review collected by and hosted on G2.com.

There's definitely a stagnation that only recently has seen some lift in ITGlue, detailswise. They need to make adjustments to small aspects of the interface such as tooltips that pop over important buttons, but they dont and there's no route to complain to them about it anymore. Review collected by and hosted on G2.com.

IT Glue has been especially useful for organizing technical knowledge in a way that stays accessible across the entire support team. The relationship mapping between configurations, passwords, contacts, and procedures helps reduce time spent hunting for information during urgent issues. We also like how flexible the documentation structure is because it allows each client environment to be documented differently without losing consistency. Search functionality and integrations with PSA/RMM platforms also make daily workflows smoother. Review collected by and hosted on G2.com.

Some sections of the interface can feel cluttered when managing large client environments with a high volume of assets and documentation. Permission granularity could also be improved in certain scenarios where more detailed access separation would be helpful. We have also noticed occasional delays when loading larger documentation sets or switching between heavily populated organizations. Review collected by and hosted on G2.com.

The integrations with KaseyaOne and other Kaseya products have only gotten better. Love the Datto BCDR and Datto RMM integrations in particular - such a time saver! There is now password complexity checking which lets us know when passwords may not be up to snuff. We're also using scheduled password rotations. Coupled with NetworkGlue, this remains an incredibly powerful documentation tool. Review collected by and hosted on G2.com.

I'd like to see more improvement to the auto documentation tool. It is basic and certainly works, but I think it could be more powerful with feature parity of something like Whale or Scribe. Keep doing the masterclasses! There are always new features and ways to improve your workflows, these free webinars are valuable even if you're a veteran of ITGlue. Review collected by and hosted on G2.com.

IT Glue provides a centralized and organized documentation platform that makes it easy to quickly locate passwords, configurations, network information, procedures, and client documentation. The integrations with PSA/RMM platforms help streamline workflows, and the search functionality makes day-to-day support much more efficient. It has significantly improved documentation consistency and technician collaboration across environments. Review collected by and hosted on G2.com.

The platform can occasionally feel slow when navigating larger documentation sets, and some areas of the interface could be more modern and streamlined. Certain administrative tasks and permission settings can also be more complex than expected. Reporting and customization options are good overall, but there is still room for improvement in flexibility and performance. Review collected by and hosted on G2.com.

I really like having documentation in a single, easy-to-use environment with IT Glue. It makes finding things specific to a client or piece of software very helpful, which is a big plus for managing IT documentation. I like how you can integrate with RMM and do a web remote session to use AI to create documentation. The ability to drill down and find documentation for multiple clients can happen within just a few clicks. Review collected by and hosted on G2.com.

The ability to search and have a more automated flow of reviewing documentation and retrieving documentation and getting it linked to incoming tickets. It can be really difficult to find client specific information unless you know exactly how to search for it. There is sometimes lost time spent there. But I know there are AI improvements and integrations coming. Review collected by and hosted on G2.com.

I love how easy it is to access various documents all in one place. But the feature I enjoy the most has to be the password manager, especially the ability to use MFA codes. Review collected by and hosted on G2.com.

One area that could use some improvement is the loading speeds, as well as the experience when copying passwords and OTP codes. Review collected by and hosted on G2.com.

The mobile app has improved a lot: searching for items is now much faster and more effective, and it is finally possible to search personal passwords as well. We are still exploring the network monitoring features, but we appreciate that the product continues to evolve and improve. Review collected by and hosted on G2.com.

The mobile app could still be improved when it comes to permission management when creating a new password, as this is currently not possible. In addition, the limitation regarding inserting passwords stored in the vault directly into Datto RMM still remains. Review collected by and hosted on G2.com.