# TapJoy Reviews **Vendor:** TapJoy **Category:** [App Monetization Platforms](https://www.g2.com/categories/app-monetization-platforms) **Average Rating:** 3.2/5.0 **Total Reviews:** 19 ## About TapJoy Tapjoy maximize the value of every user for freemium mobile app publishers with its Marketing Automation and Monetization Platform for mobile apps uses market leading data science, user segmentation and predictive analytics to drive deeper engagement and optimize revenue from every user. ## TapJoy Reviews ### 1. biggest reward not paid out **Rating:** 0.0/5.0 stars **Reviewed by:** Tobias J. | Pricing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about TapJoy?** getting rewarded by playing different games **What do you dislike about TapJoy?** hi all, i had multiple contacts with Tapjoy in the past and even though in some cases I had to open a ticket which took time to finally get the reward, but in the end it ended positively. now its different!!! I played Misty Continent in which there were about 10 different milestones to reach. each of them I reached and met the requirements. rewards have been sent immediately but the last one which was worth ~75% of the total reward. already 3 days before the time ended I fullfilled the requirements for the last stage which was "Festungslevel 28". as I didnt get rewareded immediately I opened a ticket and provided screenshots clearly showing that i am at Festungslevel 28. it took now 7 days for them to get back to me and meanwhile the offer expired. now they are saying according to the advertiser I am not eligible for the reward and I guess this is due to the fact that it took them so long to check with the advertiser my eligibility. the problem is now, the dont give me any reasoning of the non-eligibility and just closing the ticket!!! I am now thinking of claiming back all the money I spent in the game and contacting my lawyer denouncing them of Fraud because this is what they are doing in my opinion! the reward I am missing is worth about 800€ and thats why I am so pissed edit: I tried to re-open the ticket and explaining once more the situation. reaction from tapjoy: "you need to open a new ticket directly from the offer wall" BUT they closed the initial ticket and claimed is as "solved" which is totally not the case and now saying they can not answer to a duplicated conversation! unfortunately this is just scam in my opinion. If anyone from Tapjoy is reading this review, please feel free to get through the conversation and release my reward. the ID is 2154989 **What problems is TapJoy solving and how is that benefiting you?** I am end-user ### 2. Disappointing Customer Service and Unresolved In-Game Purchases: A Frustrating Experience **Rating:** 0.5/5.0 stars **Reviewed by:** Olha Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2023 **What do you like best about TapJoy?** Unfortunately, I haven't had a positive experience collaborating with them. All I received was disappointment, resulting in financial loss. **What do you dislike about TapJoy?** I am completely disappointed with their lack of concern for customers who invest their money in this game. They don't care about customer service, nor do they worry about potentially driving away their loyal patrons. I've spent a significant amount on in-game purchases, and what have I received in return? Nothing but a myriad of excuses explaining why they can't provide the resources I paid for, despite providing them with all the proof of my payment. Highly disappointed. **What problems is TapJoy solving and how is that benefiting you?** They operate as customer support for the Home Design game, but, unfortunately, there is nothing remotely related to customer service there. ### 3. Great option if you want to include an offerwall in your game **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about TapJoy?** this is a great tool for monetizing your games. We need a boost in our ad monetization strategy in one of our RPG games and we included tapjoy offerwall and is working great. **What do you dislike about TapJoy?** I think it doesn't make sense the menu of creating a new currencywhen you want to create an offerwall. I think the best choice is first, creating an offerwall and then coose a currency. But besides that, everything is great. **What problems is TapJoy solving and how is that benefiting you?** We wanted to boost our ad monetization in one of our RPG games and we decided to included an offerwall, that's why we choosed tapjoy. Besides, our mediantion is with ironsource, so is the best option. ### 4. The best Offerwall Option **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about TapJoy?** A great option for Offerwalls backed by Ironsource **What do you dislike about TapJoy?** Average performance in rewarded and interstitials **What problems is TapJoy solving and how is that benefiting you?** Allowing to integrate an offerwall in our games ### 5. Decitful company **Rating:** 0.0/5.0 stars **Reviewed by:** Tayna M. | Social Media, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2021 **What do you like best about TapJoy?** Nothing. Everything in their rewards looks sketchy and you never know if you're gonna receive the reward. **What do you dislike about TapJoy?** This company is deceitful. I got some rewards through them in the game app Design Home. But, as I attempted to get the reward for downloading, installing, and playing the tutorial of the game app Raid, they told me I was ineligible because, in their words: "If not rewarded for completing the tutorial, users are unattributed/ineligible and will not be awarded for the offer.". But I did complete the tutorial, and I even kept on playing the game. Completely disappointed with Tapjoy and Design Home. Uninstalled Design Home for good because I deny getting involved with Tapjoy ever again. **What problems is TapJoy solving and how is that benefiting you?** I tried to gain diamonds for using at the game app Design Home and they didn't deliver what they promissed. ### 6. Good choice for PPE CAMPAIGNS **Rating:** 4.0/5.0 stars **Reviewed by:** Július V. | CMO, Mid-Market (51-1000 emp.) **Reviewed Date:** December 24, 2019 **What do you like best about TapJoy?** One of the few good choices when looking for Pay per Engagement campaigns throughout their offerwalls. Good support and easy to setup with high engagement user traffic. **What do you dislike about TapJoy?** A lot of the traffic stops playing after reaching the goal, so the early retention is excellent, but the long term retention is worse. Also works only on android. **What problems is TapJoy solving and how is that benefiting you?** The benefits are you are only paying for users who reach your goal, so a lot of traffic is for free. ### 7. Great for reaching new clients **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsey H. | Photographer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2018 **What do you like best about TapJoy?** I really enjoy TapJoy because I am able to reach new clients I never would have been able to reach before just by social media. **What do you dislike about TapJoy?** I cannot say much that I do not like about TapJoy because I have only been a user for a short time, although I can say its somewhat confusing starting out, looking around you definitely get the hang of it! **Recommendations to others considering TapJoy:** TapJoy really is a great product, don't rely on it as your only advertisement source though. Still, use other ways to advertise! Overall a great program, easy to use! **What problems is TapJoy solving and how is that benefiting you?** I am solving being able to reach new consumers in different states I wouldn't normally be able to reach just by my other advertisements. ### 8. Organized management of rewards. **Rating:** 4.0/5.0 stars **Reviewed by:** Antoine C. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2018 **What do you like best about TapJoy?** The "smart search" option is very accurate. I am able to search for offers using the IDFA, Ticket ID and the like. Most of the issues with the offers require a search for the offers and further investigation. Users are very keen on getting their rewards from the offers. **What do you dislike about TapJoy?** Sometimes the statuses of the offers are inaccurate. It would say that the offer is in "Progress". However, there would still be times where TapJoy is unable to process the offer for the user. **Recommendations to others considering TapJoy:** The interface is nice and the search bars seem to be accurate. **What problems is TapJoy solving and how is that benefiting you?** TapJoy hosts special offers for our games. These special offers give our player base the oppurtunity to earn gold from doing tasks. ### 9. Easy to navigate & support is awesome **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2018 **What do you like best about TapJoy?** rely on our diverse suite of rewarded video & media ads to improve performance. Developers acquire high-value users and generate more revenue **What do you dislike about TapJoy?** Its really great although sometimes its hard to understand some of the explanations they give to questions For the normal person like me. Overall it's great! **What problems is TapJoy solving and how is that benefiting you?** Brings more users or players to bring in more revenue. ### 10. The information you need from the tool itself is all shown in 1 page. I would say 9/10 **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2018 **What do you like best about TapJoy?** The status of an offer is indicated. Whether it shows Action required or Denied, the information you need is already displayed. **What do you dislike about TapJoy?** Not dislike, but a room for improvement. They could add a few tabs instead of using the "smart search". **Recommendations to others considering TapJoy:** The tool they use to verify customer's concern is without a doubt, complete. **What problems is TapJoy solving and how is that benefiting you?** Customer support. I realized that you also need to coordinate with Tapjoy support when your users experience issues with the Special Offers ### 11. Be wary, do your research first **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2018 **What do you like best about TapJoy?** Scalability is great from what I've experienced **What do you dislike about TapJoy?** Little reward for spending a lot of time **Recommendations to others considering TapJoy:** Be more honest with customer engagement, I think there's a reason it got pulled from the Apple app market **What problems is TapJoy solving and how is that benefiting you?** Reaching mobile customers ### 12. Alright for marketing your product **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2018 **What do you like best about TapJoy?** Allows you to take advantage of the huge number of people who play games on their phones. Your product is shown to these users when they play their games and provides advertisement for your product. **What do you dislike about TapJoy?** When Tapjoy fails and gamers don't get the points they were supposed to gain, gamers often contact us (the business using Tapjoy) about this failure instead of Tapjoy. Wish it was more clear that users should contact Tapjoy instead, when there is failure of gaining points. **What problems is TapJoy solving and how is that benefiting you?** Marketing the product so more users will download and use the app. ### 13. Tapjoy review **Rating:** 3.5/5.0 stars **Reviewed by:** Beejay B. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2018 **What do you like best about TapJoy?** They provide players the rewards from our current games in the company **What do you dislike about TapJoy?** The escalations is not been reviewed immediately when needed **Recommendations to others considering TapJoy:** They're good for Special offers in the game but the escalations is a little bit tricky **What problems is TapJoy solving and how is that benefiting you?** For special offers for each of our games ### 14. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Maraya D. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2018 **What do you like best about TapJoy?** It definitely helps us in locating the offers completed and in progress by our customers. **What do you dislike about TapJoy?** Sometimes it doesn't search the given email and it lags. **What problems is TapJoy solving and how is that benefiting you?** We're solving this by decreasing the concerns regarding the special offers within our game. ### 15. TapJoy Offers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2018 **What do you like best about TapJoy?** Lots of offers available. They are quite generous with the giveaways. Their claim process is pretty that other special offers provider. **What do you dislike about TapJoy?** Some claims are lost due to change of IDs which could make customers think they are being scammed. **Recommendations to others considering TapJoy:** They have a better process of providing claims. They have a special software for processing them. **What problems is TapJoy solving and how is that benefiting you?** They provide fast support and allows the reopening of previous claims that are no longer available in-app. ### 16. Provides opportunities, but can generate bad will. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2018 **What do you like best about TapJoy?** The platform can provide users with in-game currency that they might not otherwise be able to acquire. **What do you dislike about TapJoy?** Depending on how products are presented, there are several instances of auto-renewals, hidden fees and recurring charges. These type of tactics can ultimately lead to negative views of the platform and/or game, as well as possible overall bad will towards the platform/game. **What problems is TapJoy solving and how is that benefiting you?** Brand awareness, marketing, user growth. ### 17. Easy to use and adaptable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Animation | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2018 **What do you like best about TapJoy?** I like the way I can easily select each option and how fast the transaction completes **What do you dislike about TapJoy?** Sometimes, I select an option and it does not allow me to click through. Not sure if this has to do with the internet connection or Tapjoy **What problems is TapJoy solving and how is that benefiting you?** Able to implement any reward program. Add as quickly as subtract an option. ### 18. TapJoy **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2018 **What do you like best about TapJoy?** Some places offer it to collect rewards. **What do you dislike about TapJoy?** There are not enough stores affiliated!! **Recommendations to others considering TapJoy:** More stores need to carry TapJoy for it to be effective. **What problems is TapJoy solving and how is that benefiting you?** Rewards to maintain customers! ### 19. Great Monetization Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2016 **What do you like best about TapJoy?** Support is very responsive and they're a clear market leader. **What do you dislike about TapJoy?** The dashboard gets harder and harder to navigate as they add more functionality. **What problems is TapJoy solving and how is that benefiting you?** Tapjoy consistently delivers the best returns for our applications. ## TapJoy Discussions - [What is TapJoy used for?](https://www.g2.com/discussions/what-is-tapjoy-used-for) - [View TapJoy pricing details and edition comparison](https://www.g2.com/products/tapjoy/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+21%3A12%3A23+-0500&secure%5Bsession_id%5D=19c05a42-7156-436c-910d-fc5105a5c9dc&secure%5Btoken%5D=e0f7a2731804fe70e96845ab6e7652841c797b70aef2c26719f4a40e3f988f76&format=llm_user) ## TapJoy Features **Platform - App Monetization Platforms** - Automated Tools - Campaign Management - Audience Targeting - In-App Purchases - Reporting & Dashboards - A/B Testing - AI Algorithms - Integration APIs - Fraud Prevention - Cross-Platform Support - Payment Integration - User Data Analysis - Subscription Management - Performance Analytics - Multiple Monetization Models **Advertising - App Monetization Platforms** - Ad Exchange - Offerwall - Bidding - Ad Mediation - Ad Formats - Ad Optimization ## Top TapJoy Alternatives - [Google AdMob](https://www.g2.com/products/google-admob/reviews) - 4.3/5.0 (66 reviews) - [Unity Ads](https://www.g2.com/products/unity-ads/reviews) - 4.3/5.0 (61 reviews) - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews) - 3.9/5.0 (157 reviews)