Intranet Connections Reviews & Product Details

Intranet Connections is an out-of- the-box intranet portal designed to remove siloed communications, build community, automate business workflows and eliminate misinformation through a single ultimate reference. If you’re tired of managing clunky internal sites with outdated materials, we can help modernize your toolset with a simple to use, low-maintenance intranet platform – giving time back to staff. Intranet Connections integrates with MS Teams, Slack, Azure AD, and MS Office 365. We work with any organization between 40 - 500 employees, but specialize in credit unions, banks, and hospitals.

Seller

Intranet Connections

Discussions

Intranet Connections Community

Languages Supported

English

Overview by

Aimee Happ

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

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User Insights

Average based on 22 real user reviews.

Perceived Cost

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Intranet Connections Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Intranet Connections, and what problem is it built to solve?

Intranet Connections provides intranet software designed to improve internal communications, streamline workplace processes, and support collaboration. It is intended for organizations such as businesses, healthcare providers, and financial institutions looking to improve engagement, reduce email overload, and support operational efficiency.

What languages does Intranet Connections support?

Intranet Connections supports 1 language: English.

What company sizes and industries is Intranet Connections the best fit for?

Positive user experiences are most represented among mid-market organizations, with banking and financial services recurring among the industries. Enterprise organizations are also represented.

Mid-market: Organizations with 51–1,000 employees make up the clearest company-size cluster.
Banking and financial services: These are the most recurrent industry segments.
Enterprise: Organizations with more than 1,000 employees are also represented.

What customer support options does Intranet Connections provide, and how do users find the overall support experience?

Support is available through a knowledge base, email/help desk, and phone support. Users describe the support team as helpful in resolving issues, although handoffs and delays around updates can make progress more difficult.

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Shannon H.

Training Manager, CCUFC

Mid-Market (51-1000 emp.)

7/18/2023

"Great product for knowledge management and employee recognition"

4.5/5

What do you like best about Intranet Connections?

The customizability of the platform is great. I was able to find a part of the system that was helpful for each of the areas that we were looking to improve, including employee recognition, knowledge management, and internal communications. The features provided are very user friendly and have helped us connect people and departments internally that previously lacked a platform for communication. Review collected by and hosted on G2.com.

What do you dislike about Intranet Connections?

There is a strong learning curve as you might have with any new platform. With more customizability, comes more things to understand about posting new content. Recently, we have also had some difficulty getting our systems to update with theirs. The customer service has been great over the past couple of years, however, with some turnover in their company recently, we have been passed to new individuals and are now having a hard time moving forward with updates. Review collected by and hosted on G2.com.

What problems is Intranet Connections solving and how is that benefiting you?

Intranet Connections has helped our employee engagement and employee recognition abilities immensely. We have been able to connect individuals and create an environment where information can be shared and tracked, people can be recognized for their achievements while cutting down on emails, and staff can stay informed on upcoming events, news, and changes. Review collected by and hosted on G2.com.

Curtis L.

Project Management Coordinator

Mid-Market (51-1000 emp.)

5/4/2023

"A single source for information"

5/5

What do you like best about Intranet Connections?

Our Favorite features:

Knowledgebase

Easy-to-configure built-in applications

No technical knowledge is required for the setup

Ability to add custom widgets

Regular updates

Cloud availability

Highly Customizable

Usage statistics available Review collected by and hosted on G2.com.

What do you dislike about Intranet Connections?

The Site Theme designer could use an updated preview window. Review collected by and hosted on G2.com.

What problems is Intranet Connections solving and how is that benefiting you?

Intranet Connections provides us with a single location where staff can find training and job-specific information, news within our organization, and community activities. You can easily find information about a new coworker, procedures within your department, or a full copy of our internal policies. Review collected by and hosted on G2.com.

Rodney G.

Digital Marketing Specialist

Mid-Market (51-1000 emp.)

6/17/2022

"Informative and helpful guidance"

5/5

What do you like best about Intranet Connections?

Personalized information. They did a very good job at having a dialog with us and understanding what we wanted, and then showed us ways to leverage the software to achieve that goal. They were also very good about making topical suggestions based on our general goals. Review collected by and hosted on G2.com.

What do you dislike about Intranet Connections?

We have come across several features that we wish that they had, for example, an automatic advancement of review dates. They have, however, been very good about accepting and passing along suggestions that we've made when we encounter these situations. Review collected by and hosted on G2.com.

Recommendations to others considering Intranet Connections:

Make sure that you have done a thorough vetting of the tools and features that you will need and review that list often as you vet different providers. IC does offer a very wide variety of features, but be sure to review the documentation available to understand whether it fits your needs. Engage the staff, we have found them to be very honest and helpful. If they don't offer a feature or a function, they have been very forthcoming with that information. Review collected by and hosted on G2.com.

What problems is Intranet Connections solving and how is that benefiting you?

Our biggest issue is keeping the same information in front of all staff, creating a single source of truth, as they put it. Our previous intranet solution did not help us manage all of the information, and very quickly it was filled with old and/or erroneous information. This leads to people not believing what they find and not using the intranet as a trusted source. Review collected by and hosted on G2.com.

Marian D.

Online Communications Coordinator

Mid-Market (51-1000 emp.)

5/26/2022

"Outstanding support and intuitive design makes their internal communications products easy to use."

5/5

What do you like best about Intranet Connections?

Reach provides our organization with a private, secure, consistent communications network that enables our staff to collaborate, store and share the information they require to do their jobs. With it, they can rely on finding that “single source of truth” when they need it. The clean interface ensures all levels of staff can capably self-serve their information needs with this product’s robust search engine. As an organization we know that Reach is a scalable solution to our ever-growing and constantly changing communications needs. Review collected by and hosted on G2.com.

What do you dislike about Intranet Connections?

There are few features that I dislike about this provider and their products. My only complaint would be a recent upgrade no longer scrubs formatting from copy that I wish to paste into pages; this is minor and can be handled by a work around. Review collected by and hosted on G2.com.

Recommendations to others considering Intranet Connections:

IC Thrive consistently provides a private, secure, communications network. Review collected by and hosted on G2.com.

What problems is Intranet Connections solving and how is that benefiting you?

We turned to this software for the provision of an intranet solution. There are a number of benefits that we have noted including:

• Scalable solution

• Robust search engine

• Consistent clean interface

• Secure storage

• Devoted, patient, knowledgeable support team Review collected by and hosted on G2.com.

Cory H.

Digital Marketing Specialist

Mid-Market (51-1000 emp.)

5/17/2022

"Great Attention to Detail and Desire to Help Their Clients Truly Be Successful"

5/5

What do you like best about Intranet Connections?

IC Thrive and the team do a great job of providing customers with a practical and useful tool for all things communication and workplace efficiency. We recently participated in their Intranet Optimization Program which allowed the IC Thrive team to take a deep dive into our Intranet to ensure we were getting the most out of it. Alfie and Pronoy led the charge and provided us with a couple of very practical and useful tips to increase engagement and usage. The timing of the IOP could not have been better on our end, as we were just wrapping up an Intranet clean-up project that was long overdue. During the project, we were able to remove over 100 pieces of outdated content to help ensure our team members were finding the most accurate and up-to-date information. The IOP wasn't about trying to force new products or things on our organization, but a way for us to maximize what we were already doing. Overall, I think IC Thrive is a great platform for us. Review collected by and hosted on G2.com.

What do you dislike about Intranet Connections?

Whether it's big or small, we seem to always have something wrong happening/going on. (Albeit, not always at the fault of IC Thrive) We've often gotten a few "well, we've never seen it do this before, or we're not sure why it's doing that" but the Support team always finds a way to right the ship for us. The IC Thrive platform could use a much better Chat function, as the current one (which is turned off due to some performance issues) is just really lacking overall. Review collected by and hosted on G2.com.

What problems is Intranet Connections solving and how is that benefiting you?

Our biggest gripe from staff over the years has been outdated content, incorrect information and site performance issues. As I mentioned previously, our internal Intranet Clean-Up Project was a big help in resolving a lot of the ongoing issues that we've heard about from staff. We've tried to push staff to go to the Intranet first and then pick up the phone or send an e-mail if they've exhausted all of their available options within the Intranet. Having an Intranet where the content is being better managed and maintained has helped close the gap on those internal issues. There's always a constant push from those of us who are Admins to the Intranet to encourage more usage and utilization. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

7/14/2022

"Hickam Federal Credit Union"

4.5/5

What do you like best about Intranet Connections?

From the sales demo through the development of our Intranet, the IC team was very supportive and understanding of our needs. And the platform is very user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Intranet Connections?

A few design features were limiting and some of the widgets did not work in certain areas of the design frame. IC is aware and making improvements with the next update. Review collected by and hosted on G2.com.

Chuck M.

Information Systems Manager

Mid-Market (51-1000 emp.)

5/26/2022

"Flexible Intranet"

5/5

What do you like best about Intranet Connections?

Flexibility and excellent support/service. Review collected by and hosted on G2.com.

What do you dislike about Intranet Connections?

I would like to see more templates for apps. Review collected by and hosted on G2.com.

Jeffrey M.

Human Resources, Training, Safety

Mid-Market (51-1000 emp.)

6/8/2022

"Seeking support for deleting a form accidentally."

4/5

What do you like best about Intranet Connections?

It does what I need it to do. And it is fairly straight forward once you learn the basic avenues. Review collected by and hosted on G2.com.

What do you dislike about Intranet Connections?

I don't dislike it. I'm not a power user. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

6/10/2022

"Assistance with server migration"

4.5/5

What do you like best about Intranet Connections?

I like how easy it is to manage the site and perform upgrades to it. It's very seamless and hardly have any issues with it. Review collected by and hosted on G2.com.

What do you dislike about Intranet Connections?

The layout does seem a bit dated but that's not really a complaint, but I do feel like it could be freshened up a bit. Review collected by and hosted on G2.com.