# InstaMed Reviews **Vendor:** JPMorgan Chase **Category:** [Medical Billing Software](https://www.g2.com/categories/medical-billing) **Average Rating:** 2.7/5.0 **Total Reviews:** 11 ## About InstaMed InstaMed, a J.P. Morgan company, powers a better healthcare payments experience on one platform that connects consumers, providers and payers for every healthcare payment transaction. InstaMed’s patented, private cloud-based technology securely transforms healthcare payments by driving electronic transactions, processing payments and moving healthcare data seamlessly, and improving consumer satisfaction. Consumers, providers and payers benefit from InstaMed’s exclusive focus on healthcare, integration into any healthcare IT system, robust analytics and proven scale. ## InstaMed Reviews ### 1. DO NOT USE!!!! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2023 **What do you like best about InstaMed?** Nothing! What I originally thought would be great turned out to be be totally wrong. **What do you dislike about InstaMed?** Everything! So I seen the option to pay the remaining balance to a medical provider using Instamed through Cigna's site. I thought fantastic - easier to keep track of, quick access to receipts...great! Until I started getting notices that the bills I had paid months earlier were not being paid to the provider! It took 2 weeks and everyone pointing the finger at each other - the provider at instamed, instamed at the provider, Cigna at instamed....and it was pure heck! I tried calling Instamed and was on hold for over 30 minutes before I finally decided to submit a support ticket on their online system. I waited almost a week and never received a response. Finally sucked it up and sat on hold until someone finally answered. They then proceeded to tell me the address was listed as incorrect for the provider so all they could do is send me a refund. I though ok finally a resolution! Then came the next kick- I asked when I would get the refund...response "it could be up to 30 days". REALLY???? It takes them less than an hour to take my money, they keep it for 3 months, then another month to get it returned? So now I do not have the money and the provider is threatening collections! This whole thing has been a nightmare! Avoid this company. Take the time to send it directly to the provider. **What problems is InstaMed solving and how is that benefiting you?** They are supposed to be paying a provider and failed to do so. They held on to my money, that I still do not have back, and claim the refund will take up to another 30 days! They have negatively impacted everything!!!! ### 2. Terrible Customer Service and Poor resolution of problems with payments **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2022 **What do you like best about InstaMed?** Nothing at all. Payment they issue via virtual credit card are denied by the issuer. Request for resolution result in multiple phone calls, with multiple people, and multiple cases opened, and NO RESOLUTION. **What do you dislike about InstaMed?** I have been dealing with Instamed payments since December 2021 and it is now August. Enrolled online, received a welcome letter in February, in March billing company asked that payments be made as direct deposit as the virtual credit cards they issue are declined. In July received another virtual credit card which repeatedly is denied, and when contacting the company multiple times, now told that the corporate ID I provide them, which is documented in an email from them 3/22 is not the same one they have on file, and they refuse to advance in resolving the issue because they insist I am not providing the correct Corporate ID. They have every other piece of information about my practice, including tax ID,NPI, bank information, and still no interest in resolving this issue. Do the insurers who use them understand that the payments issued by Instamed are unusable?? I would caution anyone against using this company, and don't expect help from them if there is a question, you will be lucky to make it out of their voice mail prompt. **What problems is InstaMed solving and how is that benefiting you?** Nothing. Trying to receive Medicare supplement payments owed to my practice and processed through Instamed. ### 3. Great product! **Rating:** 5.0/5.0 stars **Reviewed by:** Bess L. | Senior Clinical Informatics Trainer, Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2022 **What do you like best about InstaMed?** Instamed is very user friendly and has excellent report capabilities built into the platform. **What do you dislike about InstaMed?** Users easily lock themselves out of their account because the password is case sensitive. They may have created it using lowercase & uppercase letter but by default Instamed's password field has uppercase enabled so everything entered upper case. **Recommendations to others considering InstaMed:** When implementing the product, your organization needs a clear vision of what you want to accomplish, participate in demos, form a solid project team within your organization for engagement purposes. These individuals will need to help you gather information if transitioning from a different system and help with making design decisions for future state. You will need representation on your team from IT/Technical for equipment needs, Patient Accounting for workflow and financial institution information, Patient Access, Marketing for online bill pay, along with super users who can help support end-users on the floor once you go live. **What problems is InstaMed solving and how is that benefiting you?** We are able to collect at patient bedside in our ED department. IT allows for a more efficient workflow. We also now have online bill pay platform that accepts payments across multiple facilities. Patients no longer have to make bill payments in person or via mail. They can DIY on the website or call our accounting department to have them process the payment. We are able to capture better insights using the built in reports and track payments daily/monthly by facility, payment type, etc. ### 4. best payment portal used so far **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah C. | Teaching Intern, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2022 **What do you like best about InstaMed?** its soooo easy to use and save users and get them set up on payment plans - I love this- we used to use sbp and i favor istamed over it bigtime 10 stars - will recommened **What do you dislike about InstaMed?** I can not say that I dislike anything about this platform- it helps tremendously and i can teah others how to use this program without any issues - I cant say anything bad about it **What problems is InstaMed solving and how is that benefiting you?** payment plans are now easier than ever to set up- and reurring paying are taken out of pts accounts seamlesslsy and accounted for - I think its solving problems with missing/collecting payments ### 5. Appalling service - payments cashed but not remitted to provider **Rating:** 0.0/5.0 stars **Reviewed by:** Nigel B. | Global Co-head of International Arbitration Group, Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2021 **What do you like best about InstaMed?** Appalling service and a scam. Paid through My Cigna app a series of medical invoices in November. They took my money and then weeks later I receive delinquent invoices from the healthcare providers because INstamed has not remitted funds they have already received from me. When I call I wait 11 minutes on hold before an answerphone. The call back person tells me that tokens for payment were sent by US mail (! - so much for high tech) but they can't tell me when they were sent. I ask to speak to a manager and cant. Meanwhile they clain to have refunded for no reason a $300 payment I made (no evidence of refund). They then keep me on hold while they claim to process a refund of payments made three weeks ago that didnt arrive. I have to pay hospitals twice so I am not put on delinquent payers' list as a consequence. Truly shocking. **What do you dislike about InstaMed?** See my last entry. Everything. This is an appalling service. **What problems is InstaMed solving and how is that benefiting you?** I was simply trying an allegedly simple way to pay my medical bills. It has taken me now several hours to understand why money I paid Instamed has not arrived with the providers 3 weeks (and in one case 6 weeks) after I paid ### 6. easy payment portal **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah C. | Medical Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2021 **What do you like best about InstaMed?** The setup and face of the program are so user-friendly and easy to use. I used to use secure bill pay - wich was more of a hassle - so glad we changed to instamed **What do you dislike about InstaMed?** if I add a guarentor I had trouble changing it- however editing patient accounts seem fairly easy to do and understand. I like that it saved accounts to help faster check out process **What problems is InstaMed solving and how is that benefiting you?** no problems so far - all I can say is that I like this payment portal; it has been the best one I've used thus far - i would highly recommend it!!! I LOVE THIS PROGRAM ### 7. Turnaround time is terrible **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2022 **What do you like best about InstaMed?** Nothing at all. Representatives completely ignore requests **What do you dislike about InstaMed?** We have been trying to merge our accounts in Instamed- this process so far has been about 10 months and is still not completed **Recommendations to others considering InstaMed:** If your payer uses this company- good luck **What problems is InstaMed solving and how is that benefiting you?** None. payments are easier to get through our clearinghouse ### 8. Instamed easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about InstaMed?** You can obtain medical billing information. **What do you dislike about InstaMed?** I don't have much to dislike about this product. **Recommendations to others considering InstaMed:** This is a easy to use system. Unlike some other vendors that use third party sites. This one has all important information available. **What problems is InstaMed solving and how is that benefiting you?** I obtain paid medical claims. It allows me to find payment reports as well. ### 9. Easy to Use - Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2021 **What do you like best about InstaMed?** Very easy to navigate to find what you are looking for. Links take you to the different accounts **What do you dislike about InstaMed?** I would love to see a dashboard or be able to star my favorite areas on the website. **What problems is InstaMed solving and how is that benefiting you?** No problems. Any changes or issues have been resolved quickly. ### 10. engage, connect & get paid **Rating:** 2.5/5.0 stars **Reviewed by:** shawn l. | administrator , Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2019 **What do you like best about InstaMed?** Improve the consumer experience and drive digital engagement. Simplify complex payment processes on one platform. Superior payment integration into any health IT system. You can pay all your bills in one place and access anywhere. **What do you dislike about InstaMed?** I dislike the private cloud based management. The price isn't the most affordable. **Recommendations to others considering InstaMed:** It can be accessed anywhere. It keeps your healthcare and financial date safe & secure. It simplifies your healthcare bill payments. It creates a digital wallet and helps payment in seconds. **What problems is InstaMed solving and how is that benefiting you?** Integrates healthcare payments into any healthcare IT application through InstaMed’s API. Manage every healthcare payment transaction in a cloud-based product with role-based security. ### 11. Instamed is complicated **Rating:** 2.5/5.0 stars **Reviewed by:** McKenzie W. | Emergency Department Technician, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2019 **What do you like best about InstaMed?** I enjoyed the idea and the simple lay out of instamed, and the different options are nice too. **What do you dislike about InstaMed?** I disliked how complicated insurance can be with instamed. **What problems is InstaMed solving and how is that benefiting you?** Instamed solves issues for our patients with giving them a simple option stationed at the hospital with 24 hour access. ## InstaMed Discussions - [What does Instamed do?](https://www.g2.com/discussions/what-does-instamed-do) - [What is InstaMed used for?](https://www.g2.com/discussions/what-is-instamed-used-for) - [Is InstaMed a clearinghouse?](https://www.g2.com/discussions/is-instamed-a-clearinghouse) - [View InstaMed pricing details and edition comparison](https://www.g2.com/products/instamed/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+09%3A03%3A29+-0500&secure%5Bsession_id%5D=7792926b-4df1-4092-a8a3-6b27a5284552&secure%5Btoken%5D=3b9de936b3dfa29bbb507d8494a589b74b33618d18f8c03308d0b8a1f016acd7&format=llm_user) ## InstaMed Features **Clinical** - Compliance - Revenue Cycle Management (RCM) - Software Integrations - Revenue Cycle Management (RCM) - Task Automation - Revenue Cycle Management (RCM) **Agentic AI - Medical Billing** - Natural Language Interaction **Financial** - Billing Automation - Revenue Cycle Management (RCM) - Clearinghouse Integration - Revenue Cycle Management (RCM) - Claims Management - Revenue Cycle Management (RCM) ## Top InstaMed Alternatives - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (485 reviews) - [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) - 4.7/5.0 (332 reviews) - [ModMed](https://www.g2.com/products/modmed/reviews) - 4.5/5.0 (329 reviews)