InstaMed Reviews & Product Details

Nothing! What I originally thought would be great turned out to be be totally wrong. Review collected by and hosted on G2.com.

Everything! So I seen the option to pay the remaining balance to a medical provider using Instamed through Cigna's site. I thought fantastic - easier to keep track of, quick access to receipts...great! Until I started getting notices that the bills I had paid months earlier were not being paid to the provider! It took 2 weeks and everyone pointing the finger at each other - the provider at instamed, instamed at the provider, Cigna at instamed....and it was pure heck! I tried calling Instamed and was on hold for over 30 minutes before I finally decided to submit a support ticket on their online system. I waited almost a week and never received a response. Finally sucked it up and sat on hold until someone finally answered. They then proceeded to tell me the address was listed as incorrect for the provider so all they could do is send me a refund. I though ok finally a resolution! Then came the next kick- I asked when I would get the refund...response "it could be up to 30 days". REALLY???? It takes them less than an hour to take my money, they keep it for 3 months, then another month to get it returned? So now I do not have the money and the provider is threatening collections!

This whole thing has been a nightmare! Avoid this company. Take the time to send it directly to the provider. Review collected by and hosted on G2.com.

Nothing at all. Payment they issue via virtual credit card are denied by the issuer. Request for resolution result in multiple phone calls, with multiple people, and multiple cases opened, and NO RESOLUTION. Review collected by and hosted on G2.com.

I have been dealing with Instamed payments since December 2021 and it is now August. Enrolled online, received a welcome letter in February, in March billing company asked that payments be made as direct deposit as the virtual credit cards they issue are declined. In July received another virtual credit card which repeatedly is denied, and when contacting the company multiple times, now told that the corporate ID I provide them, which is documented in an email from them 3/22 is not the same one they have on file, and they refuse to advance in resolving the issue because they insist I am not providing the correct Corporate ID. They have every other piece of information about my practice, including tax ID,NPI, bank information, and still no interest in resolving this issue. Do the insurers who use them understand that the payments issued by Instamed are unusable?? I would caution anyone against using this company, and don't expect help from them if there is a question, you will be lucky to make it out of their voice mail prompt. Review collected by and hosted on G2.com.

Instamed is very user friendly and has excellent report capabilities built into the platform. Review collected by and hosted on G2.com.

Users easily lock themselves out of their account because the password is case sensitive. They may have created it using lowercase & uppercase letter but by default Instamed's password field has uppercase enabled so everything entered upper case. Review collected by and hosted on G2.com.

its soooo easy to use and save users and get them set up on payment plans - I love this- we used to use sbp and i favor istamed over it bigtime 10 stars - will recommened Review collected by and hosted on G2.com.

I can not say that I dislike anything about this platform- it helps tremendously and i can teah others how to use this program without any issues - I cant say anything bad about it Review collected by and hosted on G2.com.

Appalling service and a scam. Paid through My Cigna app a series of medical invoices in November. They took my money and then weeks later I receive delinquent invoices from the healthcare providers because INstamed has not remitted funds they have already received from me. When I call I wait 11 minutes on hold before an answerphone. The call back person tells me that tokens for payment were sent by US mail (! - so much for high tech) but they can't tell me when they were sent. I ask to speak to a manager and cant. Meanwhile they clain to have refunded for no reason a $300 payment I made (no evidence of refund). They then keep me on hold while they claim to process a refund of payments made three weeks ago that didnt arrive. I have to pay hospitals twice so I am not put on delinquent payers' list as a consequence. Truly shocking. Review collected by and hosted on G2.com.

See my last entry. Everything. This is an appalling service. Review collected by and hosted on G2.com.

The setup and face of the program are so user-friendly and easy to use. I used to use secure bill pay - wich was more of a hassle - so glad we changed to instamed Review collected by and hosted on G2.com.

if I add a guarentor I had trouble changing it- however editing patient accounts seem fairly easy to do and understand. I like that it saved accounts to help faster check out process Review collected by and hosted on G2.com.

Nothing at all. Representatives completely ignore requests Review collected by and hosted on G2.com.

We have been trying to merge our accounts in Instamed- this process so far has been about 10 months and is still not completed Review collected by and hosted on G2.com.

You can obtain medical billing information. Review collected by and hosted on G2.com.

I don't have much to dislike about this product. Review collected by and hosted on G2.com.

Very easy to navigate to find what you are looking for.

Links take you to the different accounts Review collected by and hosted on G2.com.

I would love to see a dashboard or be able to star my favorite areas on the website. Review collected by and hosted on G2.com.

Improve the consumer experience and drive digital engagement. Simplify complex payment processes on one platform. Superior payment integration into any health IT system. You can pay all your bills in one place and access anywhere.

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I dislike the private cloud based management. The price isn't the most affordable. Review collected by and hosted on G2.com.