Instabug

Instabug

4.2
(145)

Instant bug reporting for mobile apps.

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Instabug review by Rich C.
Rich C.
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"So far so good"

What do you like best?

I have a small startup that is not yet making money. Appreciated the free trial so we could test it out first before subscribing. We also found it very easy to integrate into our app. I also like that we can integrate bug reports into our Trello board. Feature wise, I like the ability to take screen captures and recordings when submitting reports.

What do you dislike?

I didn’t care much for the shake feature in order to invoke the bug report dialogue. It was too easy to invoke and interrupted the use of our app, which is a Fitness app. Very distracting.

What business problems are you solving with the product? What benefits have you realized?

We needed to have a tool that allowed users to report bugs and provide feedback. Also, the crash reporting capability is very helpful for quickly identifying and solving crashes. While we haven’t used it yet, the survey capability will be very helpful in gathering customer sentiment and gathering feedback on what features to deliver next.

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Instabug review by Christopher W.
Christopher W.
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"Instabug as Crash Reporting Solution for Cross-Platform Application Development"

What do you like best?

Support for native platforms (iOS and Android) as well as React Native. If one of our users experiences a crash, we get receive both native and JavaScript stack traces with source code maps - this significantly reduces our turnaround time.

What do you dislike?

We've had a few hiccups with the React Native integration - mostly related to documentation defects - but I'll hand it to the Instabug team - they've been very fast to respond to any questions and we were up and running in a matter of days.

Recommendations to others considering the product

Instabug is NOT an analytics solution; while you *can* implement user events, these events are not reportable unless a crash occurs - or the user files a bug report (FYI).

What business problems are you solving with the product? What benefits have you realized?

We were able to tighten the feedback loop with our testers by implementing in-app chat during our beta phase. This allowed us to address critical defects within hours instead of days - or weeks. We significantly reduced our time to market - this is strongly attributable to Instabug. We've disabled in-app chat for our production release, but did elect to leave bug reporting and surveys enabled.

We've also enabled the Jira integration. The information collected during crash reports (logging, user events, repro steps, screen shots, logs Etc.) is invaluable in helping our engineers troubleshoot issues quickly. Internal users who file bug reports love receiving updates in real-time.

What Bug Tracking solution do you use?

Thanks for letting us know!
Instabug review by Shamte N.
Shamte N.
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"BEST BUGS TRACKING SOFTWARE"

What do you like best?

Instabug gives me more and necessary details we need. Information like Bugs and Crash Reports other detail like Model and type of phone a particular user uses, the location and version of the App he/she uses. The crash report is so nice and useful to help us to improve our App.

It gives us option to assign particular person per issue/ bug/ chat

we are able to use emails to respond to users and sometimes we don't need log in to instabug instead we get notifications from the emails

we also know the progress of bugs reported and that bugs that we are working on them

To our customers are able to chat with us in easiest way, reporting bugs or suggest improvement by shaking their devices, they like it as they don't need to go through many steps

also users can get reply from us as they open their Apps this is cool feature

they can also be able to record on screen video and take screenshot in easiest way

What do you dislike?

1. You don't have Android or iOS version of Instabug for developers

2. The amount of recording video is not much sufficient to record the whole problem by our users

Recommendations to others considering the product

Since it is easy and has many useful and necessary feature I"ll recommend to other companies to use this

What business problems are you solving with the product? What benefits have you realized?

1. We get much information about the bugs occurs and Crashes

2. Multiple staff can user instabug. Different departments are able to use instabug this help us all tto know the problem and ares of improvement

Instabug review by Ondrej F.
Ondrej F.
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"Instabug helps us solve issues with lightning speed"

What do you like best?

The best thing about Instabug is the amount of data it provides the development team with. No more guessing whether an issue is a backend or a frontend bug!

We like the integration with JIRA and Slack. New bugs are automatically created in our JIRA and we are notified about new reports in a Slack channel.

What do you dislike?

Going trough all the data and closing duplicate issues is still a choir for the product team. But it is well worth their time.

The SDK used to be a little unstable and caused quite a few crashes. That improved a lot over time.

Using the SDK is quite demanding on RAM and processing power of the users device. The app performs a little worse on low-end devices when the SDK is enabled.

Recommendations to others considering the product

Enabling in-app chat requires having someone ready to answer the users! Don't forget about that!

Always upgrade to newest version of the SDK as soon as possible. The Instabug team introduces new features and improves the performance all the time.

What business problems are you solving with the product? What benefits have you realized?

Instabug allows the product owner to reach the users faster. Debugging new versions of the app takes a lot less time. Finding bugs that are specific only for a few devices becomes much quicker. Instabug helps us debug scenarios with specific conditions - slow connections, changing networks and losing connection.

Instabug review by Katie E.
Katie E.
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"Highly recommend"

What do you like best?

The best thing about Instabug is how easy it is to use and how well it integrates with our workflow. The screenshots and video recordings give our developer extra insight into the issue - making bug fixing quicker and more efficient. Our app, Buengo, is a marketplace with a host of complicated functions, Instabug has been instrumental in ensuring we identify bugs as soon as we discover them quickly and without hassle.

What do you dislike?

Nothing! Any time we have found something we think could be improved, we have contacted the team and always received swift and helpful responses.

Recommendations to others considering the product

Highly recommend for anyone looking for a user-friendly way to capture feedback and report bugs.

What business problems are you solving with the product? What benefits have you realized?

We use it to record bugs that our in-house team find, as well as encouraging users of our app to provide feedback, too. We integrate Instabug with Trello, meaning we can create an efficient workflow and track our bug fixing progress.

Instabug review by Maaz A.
Maaz A.
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"Gaining insight in issues directly from the customers"

What do you like best?

I like how detailed the information related to a customer issue or bug/crash is.

What do you dislike?

The UI of how the information is provided i.e. customer issue or bug/crash needs some getting used to. May be distinguish between different sections using different colours. Selecting app from the top left corner isn't as intuitive at first.

Recommendations to others considering the product

Definitely go for Instabug. Before selecting Instabug, my organisation searched for and looked at multiple options and found Instabug to be the best and most detailed, providing a lot of features we were looking for to improve the health of our apps on both the iOS and Android platforms.

What business problems are you solving with the product? What benefits have you realized?

Catching crashes and improving app health even if the users don't report an issue. The details associated with an issue/crash, that is very nice and helps us debug problems effectively.

Instabug review by Robert K.
Robert K.
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"Instabug Is Crucial For Bugs & Feedback"

What do you like best?

Automatic user properties being sent back, bug reports, and easy to use feedback for users is crucial. The easier it is for users to give back feedback, the more reports you'll have from your customers. Instabug makes it very simple and easy for customers to give us their thoughts on the app, as well as any issues that arise during users expeirences.

What do you dislike?

The pricing on Instabug is a bit much, it's quite expensive for a company to use.

What business problems are you solving with the product? What benefits have you realized?

The major reason we use instabug is to recieve bug reports from customers, but we've found that customers love to give us feedback on little things. It's been informing us of other features we should write as well.

Instabug review by Dorice F.
Dorice F.
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"Better to know where are bugs come from!"

What do you like best?

Good power at my working place. Great and clear experience for my team and our clients. I like to work with feedback. And it's very good to work on them. I like it very much.

What do you dislike?

I like that working with a chance to know everything. Good controlling system. Great way to receive our feedback. I like how support service helps us. No bad issues at all.

Recommendations to others considering the product

Good software. Keeps your work at a good level. A good solution to make a recording of bugs. Very easy to work on all history of your users. You will work on more important steps and will make increase them.

What business problems are you solving with the product? What benefits have you realized?

We are glad that we have the ability to work with this software. We can easily find a way to solve bugs. That program works faster and better with it. We like to work with clients and receive their feedback. When we have them we are working much better.

Instabug review by User
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View Original February 20, 2018
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"Works well, responsive support"

What do you like best?

Bug reports work well enough, especially if users utilize the screenshot tool properly. E-mail support has been very responsive as I ran into various problems during setup, even if not always helpful as there appears to be a bit of a language barrier at times..

What do you dislike?

There is still not full support for Xamarin as far as I can tell. What would be extremely helpful and allow me to abandon App Center is to have crash reporting that gives me a C# filename and line number for both Android and iOS builds.

Has caused conflicts with other packages due to multidex and rxjava usage.

Versioning is confusing on Xamarin Android as the different pieces aren't always in sync and you have to be careful to get "instabug" instead of the similary named at a glance "instabug-bug".

Recommendations to others considering the product

Make sure it includes the features for your desired platform and make full use of the trial period to test all features.

What business problems are you solving with the product? What benefits have you realized?

We are using it to solicit feedback from our workforce in the field. It has been useful a few times in realizing when we have a problem, but oftentimes, without detailed crash information as mentioned above, someone saying "it crashes when I do XYZ" is not actionable.

Instabug review by User
User
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"Great feedback, okay everything else, good MVP multitool"

What do you like best?

The two things I like the most about this product are

1) Easy for users to give us feedback and to follow up with them, and

2) This tool gives us a passable set of tools each of which has its own external tool generally which helped us get started. For example Instabug provides a logging service, symbolicated crash dumps and basic analytics. All of these tools are better from specialist tools, but having them all integrated at once and in one place was very convenient. Also to be clear the user feedback is top notch.

What do you dislike?

Crash reporting analytics only go back one week. Logs are truncated on iOS despite the SDK claiming they shouldn't be.

Recommendations to others considering the product

Use this product if you want user feedback or a general multitool for the product.

What business problems are you solving with the product? What benefits have you realized?

We are trying to understand user behavior and user frustration. Instabug gives us an excellent window into both of these things.

Instabug review by Elisandro B.
Elisandro B.
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"Indispensable mobile app diagnostics in-app bug reporting and customer/support chatting."

What do you like best?

As both QA and Technical support, I love the fact that Instabug effortlessly empowers the user to provide me with an annotatable screenshot, a note, a stack trace and device profile. Eliminating a frustrating back and forth to retrieve key configuration data. We can quickly assess whether the configuration and scenario reflect known issues or begin to identify specific configurations to which that particular problem applies.

What do you dislike?

The in-app chat capability is a very compelling feature. It is definitely a feature our users use and we appreciate having that channel of communication. The problem that arises then is that there no clear method by which to route customer service calls to a customer service application and maintain that thread within that flow, instead of having the technical service and QA teams monitoring and manually routing those. Even if you can forward the request, it is not clear if there is a way to keep that channel open to the customer, without keeping it in the same queue technical support and QA monitor.

Recommendations to others considering the product

Implement it early on, so that you can use the information you acquire to guide your development and to help customers communicate issues and identify inconsistencies between actual and expected functionality.

What business problems are you solving with the product? What benefits have you realized?

Device configuration, stack trace, crash data, screenshot and customer feedback acquisition. Reduces troubleshooting time by reducing communication issues in acquiring this information from users unfamiliar with the domain, getting more relevant data to that specific moment in which the issue occurs, providing a greater scope of configuration data without exhausting the user's patience and helps establish patterns more quickly with range of variables provided.

Instabug review by Lee W.
Lee W.
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"Fast, efficient, and simple to integrate"

What do you like best?

The ability to keep it simple is the most important element of how I like to operate. Thats key when testing out a new product right? MVP...Instabug made it simple for me to get what I needed up and running. If you look at many other vendors out there, they want to have verbal conversations and try to sell you on their solutions. Instabug was a DIY solution. Although I like talking with people, as an developer, we are often in trial mode, and do not have time to engage with others all the time. Kudos to the team there in making it self sufficient.

What do you dislike?

Time difference for them to respond to inquiries. They are in Cairo, and don't always respond as fast as I would have liked. However, the answers I wanted were on their website, so I could've looked there more thoroughly.

Recommendations to others considering the product

If you want simplicity and speed, this is the right solution to start. Since We are within 1 year of using it, I cant say if it will be a long term solution, but so far, it looks like we will be sticking with it. It does what it is supposed to for us.

What business problems are you solving with the product? What benefits have you realized?

I have 3 apps now using Instabug for my bug tracking with my customers.

Instabug review by Saswat P.
Saswat P.
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"Significantly simplifies our Testing & Debugging process"

What do you like best?

Integration works right out of the box on native iOS & Android. Our biggest use case is to speed up internal testing and debugging. Instabug provided us with full network logs (goodbye charles!), full console logs, device details and screenshots w/ annotations. This has sped up our process quite a bit. Also, support has always been super prompt (< 2 hours) and helpful even on weekends.

What do you dislike?

We're using Instabug for Unity3D. Unfortunately they don't provide support out of the box for Unity. So we had to spend quite a bit of time implementing our own native plugins - which aren't perfect yet. That means we don't get to use User Steps, Crash logs and several other important Instabug Features.

What business problems are you solving with the product? What benefits have you realized?

Speeding up internal QA & debugging. Network and device logs that we get with Instabug mean that anyone - not just the QA or dev team - can submit details bug reports. Super helpful during bug bashes and when sharing builds with Clients.

Instabug review by Ioannis K.
Ioannis K.
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"Amazing support, great service"

What do you like best?

I like their humane support, the speed at which they act when a bug is found, and the way they pay attention to each ticket individually.

There were times that we really needed a couple of issues resolved. They were there for us. It feels more like a business partner instead of a service.

What do you dislike?

Nothing at the moment.

I'd really love it if I could also track javascript errors and stack traces on both iOS and Android (which I know they're working on).

It's an amazing tool, and they are putting a lot of effort in making it better. Of course it takes time.

Recommendations to others considering the product

Definitely go for it.

What business problems are you solving with the product? What benefits have you realized?

We're tracking incoming bugs from our mobile app. We really use Instabug heavily to transfer tickets to HelpScout, and Slack so that 1) our support can respond fast, 2) our devs can resolve the techie ones.

Instabug review by Isolino F.
Isolino F.
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"Instabug can be better"

What do you like best?

The detail log help me find the bug root.

I can track the user activity.

What do you dislike?

Notifications for Android doesn't work properly.

The users management isn't good enough. The filter doesn't work.

The Brazilian locale was not translate correctly.

I can't organize the chat into tags or categories.

Recommendations to others considering the product

With Instabug you can track bugs/crashes and offer support to your clients by a chat.

What business problems are you solving with the product? What benefits have you realized?

I can easily communicate with my clients. Then I can drive my app development more properly.

I can track the crashes occurred in my app and attack the problems in more precise way.

Instabug review by Farhan Y.
Farhan Y.
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"All in one Place"

What do you like best?

Options are right there where you need them. Didn't ever need to be searching for something.

What do you dislike?

I can't filter the bugs using just the bug number. For eg: if the bug number was 150, i have to type #150 in filter view which i felt was unnecessary.

Recommendations to others considering the product

its a great bug tracking tool and gives you a good idea on the problems faced by users. Probably not the best in terms of analyzing crashes, but can get you an idea of how often your app crashes.

What business problems are you solving with the product? What benefits have you realized?

Creating an iOS app to help people ask questions and get it answered through broadcasting video. Users are able to shake and let us know instantly regarding an issue they are facing. This lets us know all the logs at the time the bug was encountered.

Instabug review by Andy M.
Andy M.
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"Instabug is full of bugs"

What do you like best?

I like that its easy to incorporate feedback from customers and tie it to jira.

What do you dislike?

It constantly doesn't work. We often see tickets that have to be submitted manually into Jira or else they get "lost". Sometimes the forwarding takes hours. Their web hook is broken and the bug report just sits there on github with no progress, which means we can't even tie into our own things. The Android SDK is not open source, so we cannot even fix the problem ourselves. We have to pay on a per user account, which seems awkward. Finally, where is better react-native support? Our react-native crashes do not get caught.

What business problems are you solving with the product? What benefits have you realized?

We collect customer feedback about our product with Instabug. The benefit is we do not have to create our own bug submission tool.

Instabug review by Manuel K.
Manuel K.
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"Intuitive channel for endusers to give feedback"

What do you like best?

We have made great experience using Instabug while working on early versions of our MVP. Instabug removes barriers for users to give feedback, this was crucial for a smooth info-flow.

What do you dislike?

Taking surveys was a little bit tricky at the start. We used Instabug for the frontend development in 2017. I assume the usability has improved since then. p.s.: As focus shifts away from major backend tasks to frontend jobs, we plan to use Instabug again.

What business problems are you solving with the product? What benefits have you realized?

Interacting with customers. Iterating on the product is easy, as there are multiple ways for users to give feedback. We love the feature to send screenshots and take surveys.

Instabug review by Russell P.
Russell P.
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"Great reporter about bugs"

What do you like best?

Gives me the good opportunity the best in-app assist experience for me and my users. Now I can get more feedback from my beta investigator with in-app feedback, and screenshots.

What do you dislike?

That good platform. Gives way to know everything whats going on. Perfect to have feedback. Good support service. Till now I enjoy using that software.

Recommendations to others considering the product

Very good solution to have. Ability to record bug. To know about your users and to see a report of their history. Also, you will be able to draw on the screenshots. And of course, increase what's most important.

What business problems are you solving with the product? What benefits have you realized?

Gives to as a chance to fix bugs quicker with an automatic way to reproduce, internet logs.So great that we always receive feedback. Which is making our work more develope.

Instabug review by Executive Sponsor in Internet
Executive Sponsor in Internet
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"Best in breed"

What do you like best?

Instabug is the top-of-the-line bug reporting software. We use it in our app to make it easy for people to report issues, and insure that when they do, those reports at rich with information that makes it faster for our developers to tackle issues. Competitors also have pricing that charges per user (or has limits on the number of users), and Instabug doesn't have that. You pick your price tier purely based on what features you want.

What do you dislike?

Instabug isn't cheap, but it's worth the price in my experience.

Recommendations to others considering the product

Evaluate the competitors, and decide what features matter to you.

What business problems are you solving with the product? What benefits have you realized?

Faster bug reproduction, better communication tools with our users, integration with jira and slack, video recording of issues vastly reduces developer time and the in-app surveys are pretty killer.

Instabug review by Administrator in Internet
Administrator in Internet
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"Powerful insights and intuitive feedback tool"

What do you like best?

As a software developer I really appreciate the level of detail that Instabug provides, giving me a deep level of insight to help diagnose and debug issues that users are having. In addition to this, the feedback tools that users are given in the app allow them to clearly and effectively describe the issues or suggestions they have. The support I’ve had from the Instabug team has also been second to none.

What do you dislike?

From a data privacy perspective, the app integration is ‘all or nothing’ and I would rather have a little more control over what and how much data Instabug collects.

What business problems are you solving with the product? What benefits have you realized?

Instabug helps us internally to QA our software, and externally to keep our users engaged and iteratively make our software better all the time.

Instabug review by Saurabh G.
Saurabh G.
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"Awesome product"

What do you like best?

I really loved that it is possible to only take screenshots but also annotate them to point out the exact area. It has helped me to fix lot of bugs with my early tester reducing back & forth communication. I also liked the surveys feature from Instabug which also enabled to easily collect feedback on certain features.

What do you dislike?

Not sure, if I have anything to complain about. Seems nothing to dislike for me.

What business problems are you solving with the product? What benefits have you realized?

- Collect crash reports & User feedbacks.

- Surveys on new features being launched.

Instabug review by Maher S.
Maher S.
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"Excellent Customer Care"

What do you like best?

I really liked how the customer care follow up their ticket. I've contacted the customer care and a guy Rami was following up most of my cases and I really liked him and makes me comfortable that my issues are going to be resolved when he handles them.

What do you dislike?

Instabug is a great service with many great features. There are some bugs or flows that I discover and report them directly to them and they take good care of them.

What business problems are you solving with the product? What benefits have you realized?

Crashes, communication with the users and surveys.

Instabug review by Tessa P.
Tessa P.
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"Removes friction for your customers and testers!"

What do you like best?

At Teleportr we love how frictionless it is to get feedback from our beta testers and customers! Having as much information as possible without having to bother the customer with a ton of questions makes reporting bugs and getting feedback very simple and streamlines the triage process.

What do you dislike?

We'd love it if the statuses were customisable so we could customise Instabug to suit our workflow.

What business problems are you solving with the product? What benefits have you realized?

We help our customers to report bugs and suggest feedback, therefore improving the software and in turn their user experience!

Instabug review by Alexander G.
Alexander G.
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"Excellent product, fantastic support and lovely team"

What do you like best?

It's hard to single out one thing with Instabug because it is the sum of all factors that makes it such a winning product. It is my one-stop shop for crash reporting and debugging, whilst also my provider for customer support, bug/feedback tracking and even real-time chat with customers. I like that I have all of this in one place in a clear and easy to use dashboard. On top of this the Instabug team is a joy to work with, providing very fast developer support even on the weekends, and showing willingness to improve and modify their product in accordance with our needs.

What do you dislike?

The only criticism I can really level is that there is the occasional bug with the dashboard/system. This has never really been critical, and as a developer I understand that this goes hand in hand with their continued development and improvement of the service. The fact is that anytime there is an issue they are extremely quick to respond and implement any necessary fix. Occasional issues are inevitable in software, but their dedication to a fast and proper response is admirable.

Recommendations to others considering the product

It's free to use on the lowest tier. You have nothing to lose by trying it and I believe you'll be staying for the functionality and wonderful team behind it. We had no reservations in moving to a paid tier based on our experience.

What business problems are you solving with the product? What benefits have you realized?

We're improving our product in terms of stability using their crash reporting, and in terms of functionality using customer suggestions and bug reports.

Instabug review by Consultant
Consultant
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"Streamlined system, combines multiple services"

What do you like best?

Apart from usual log, analytics and other common features, it has multiple channels for communication, even includes real time chat. That is sometimes a separate service we need to pay for. Having everything included in a single service makes it easier.

What do you dislike?

There should be a discounted tier for smaller entities/sole developers. The features would help a small non-funded company or someone who is trying to create a product by himself/herself. But during the initial period, the price is not helpful. The free version does not include anything usable after trial.

Recommendations to others considering the product

One easy drop in setup covers almost all the customer feedback/crash and bug tracking needs. Would definitely help app stability and app store reviews.

What business problems are you solving with the product? What benefits have you realized?

Previously used to spend a lot of time trying to figure out blindly what actually triggered a bad app store review. Also, it was not easily possible to contact the users directly to get feedback. With instabug, some users even provide feedback instead of giving a bad review. Having an open channel gives the customer some confidence that the bugs/issues will be resolved. Otherwise, they would switch to a different app.

Instabug review by User
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"Instabug helps my company react fast"

What do you like best?

We are running a financial App and use instabug to keep track of app crashes and bug reports. There are two things I like about Instabug. The first is the shake your phone and report the bug feature. We use this feature to test app, let user communicate with us and provide this novelty feeling (users love shaking their phone!) the screen capture and video recording functions are really useful for bug report. Second thing I like is the integration with Slack, allowing the team to track bugs and react fast.

What do you dislike?

We had some issue with bug reporting in the App. For example, when I tried to take two screen capture in one bug report, the app crashes. It should be some integration issue with our App.

What business problems are you solving with the product? What benefits have you realized?

We are a financial-technology company that targets people living paycheck to paycheck. Powered by Artificial intelligence, our App is designed to help users stretch their paycheck and do more with their money

Instabug review by User
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"Solid bug and crash reporting platform"

What do you like best?

Instabug's bug reporting features have been very helpful in discovering discrepancies between our (the developers') expectations and those of our users. The crash reporting has also been invaluable, and has helped us eliminate many potential problems prior to releasing builds.

What do you dislike?

Symbolicating crash reports is a little bit of a manual process, though it is really a fairly minor issue.

Recommendations to others considering the product

It is very easy to use, though if you need to communicate with users who are reporting bugs, and you don't have another way of identifying contact info, I'd recommend getting one of the upgraded packages for Instabug as this is the only way to get that info.

What business problems are you solving with the product? What benefits have you realized?

We allow users to report bugs or requests through Instabug, and it has been very helpful seeing screenshots with user markup letting us know exactly what they're seeing, what they're expecting, etc.

Instabug review by User
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"One application which satisfied all my needs!"

What do you like best?

After from crash report generation, Insta bug is acting as like a project management tool.

Customer Support is awesome.

What do you dislike?

This is your little customer from India, While I am developing the application I got a lot and lots of issues, As a developer, I couldn't able to track the issue, due to this I was totally down in my tech side. One of my friends referred your service, That is an awesome one. Where I could able to track all crash and with the help of this I have fixed the problem and provided an app on time to my client's. At the end of the day my client is Happy through their Happiness, The Happiness came to the front by itself. And also I should appreciate the work of the support team they are doing their job very well.

Recommendations to others considering the product

Yes

What business problems are you solving with the product? What benefits have you realized?

Crash Report Generation.

Immediate crash report generation, Screenshot of the report,

Also, have an option for sending video.

Instabug review by Administrator
Administrator
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"An easy way for the team to report bugs"

What do you like best?

The QA team can easily report bugs, as can our clients. The tool provides a wealth of information about bugs and crashes (the logs are very helpful, the ability to screen shot and pinpoint what is going wrong withe the design or the user experience is great)

What do you dislike?

The shaking to report a bug feature can be annoying when accidental shakes make the dialog come up. There were some bugs when using an older version of the Android sdk (multiple bug reporting dialogs were popping up) but updating the library fixed them and now it seems to work just fine. Other than that, the price is a little steep.

What business problems are you solving with the product? What benefits have you realized?

Instabug allows our non technical clients to get involved with the QA process of the products we deliver to them if they desire. The shaking to report a bug feature is quite simple for non technical people.

Instabug review by Kristina F.
Kristina F.
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"Great way to stay on top of issues"

What do you like best?

Since integrating Instabug, we've received a lot more bug reports and feedback than we were getting from play store feedback alone. This is a great way to connect quickly with customers before we lose them!

What do you dislike?

I wish there was a separate chat pop-out for desktop that gave better real-time notifications, a flashing window, or something along those lines so we can be responding even faster like Live Chat.

Recommendations to others considering the product

The separate chat pop-out so we can have better instant notification and get back to chats quicker in real time.

What business problems are you solving with the product? What benefits have you realized?

Gaining important feedback on issues that exist with the app when normally we wouldn't receive that feedback.

Instabug review by indra a.
indra a.
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"Best third party for Android development"

What do you like best?

I like feature when QA send me bug video/ picture its very effisien to not use another apps just shake for report

What do you dislike?

Crash reporting need a time if i compare with firebase crashlitic, instabug need improve speed.

Recommendations to others considering the product

for reporting BUG this is very good, you can report video and picture directly via your app build.

What business problems are you solving with the product? What benefits have you realized?

flow how to report BUG from to Developer now more effisien.

Instabug review by Yamen E.
Yamen E.
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"Instabug: No more a nice to have dev tool"

What do you like best?

The simplicity to communicate and share bugs between testers/users and dev team.

Crash reports and scenarios allowing dev team detecting root causes and saving hours if not days of bug fixings for irrelevant issues.

What do you dislike?

Some features of silver package had to be available in the bronze one, e.g. user steps, profiler, ...etc.

What business problems are you solving with the product? What benefits have you realized?

Save time in reporting bugs, identifying root causes, reporting crashes automatically.

Instabug review by Achraf A.
Achraf A.
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"An interesting product and SDK that fits right into my mobile app"

What do you like best?

Ease of integration and the extensible SDK that allows for a very customized integration of the bug reporting software into a developer's application. feedback instantly started flowing as soon as the new app update was distributed.

What do you dislike?

I had some trouble separating bug reports from the production version of the app and the beta tester's version, sometimes it's not as obvious and I had to ask the user for which version of the 2 that they're currently using on their device.

Recommendations to others considering the product

I would like to recommend Instabug if you're a developer who has mobile apps and needs a quick, affordable and efficient way to collect bug and crash reports from your users without bothering them too much.

What business problems are you solving with the product? What benefits have you realized?

I am trying to eliminate the software bugs that annoy my app's users from time to time, Instabug allowed me to collect interesting bug reports about app crashes and mishaps, which I wasn't aware of, therefore I benefited from improving my app quality.

Instabug review by Tim P.
Tim P.
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"Instabug review regarding user experience"

What do you like best?

that beta testers can use instabug to send in their feedbacks.

that instabug has screenshot and video options too.

that developers get their logs !

What do you dislike?

the pricing is too expensive. I didnt now that there was video support at first. its better to tell that to users

What business problems are you solving with the product? What benefits have you realized?

without instabug, it would have been hard for beta testers to send their feedbacks,

Instabug review by User
User
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content

"Great for small teams"

What do you like best?

This tool allows my team to really focus on building a great customer experience for our mobile apps. It takes the time away from bug management and lets you focus on what matters.

What do you dislike?

I dislike the pricing structure since we are a small team, every dollar counts but this tool is still worth every penny. This is one of our most expensive tools.

Recommendations to others considering the product

This tool is much better than other in the market. It does exactly what you need, Many other tools give you features that you are likely never to use.

What business problems are you solving with the product? What benefits have you realized?

I really love the video record feature. No more having to connect to QuickTime to make a video to show a bug.

Instabug review by Christopher K.
Christopher K.
Validated Reviewer
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content

"Very useful, but some troubles with integration"

What do you like best?

Easy for beta tester to submit feedback. Shaking the device to start the process is super easy, and even fun, so it encourages users to use it.

What do you dislike?

Integrations kept breaking. Several times we would have to go back in and troubleshoot and reconnect Instabug to our third-party integrations - namely Jira, sometimes Zendesk.

Recommendations to others considering the product

Very useful product, but make sure you have a regular contact at the company for support.

What business problems are you solving with the product? What benefits have you realized?

Generating large amounts of user feedback during our beta testing phase. We needed to ensure people understood how to use our new app, and also what features or sections were causing the most friction. It gave us insight into how people wanted to use our app, rather than how we imagined they would be using it.

Instabug review by Abd-ElMalek R.
Abd-ElMalek R.
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content

"simple and easy"

What do you like best?

the bug reporting technique made is so easy for the user to give his feedback directly to the developers

What do you dislike?

it's not something that I dislike it's more lika an issue I faced while using RXJAVA along with the instabug SDK , I was able to fix it later with the help of instabug support team

Recommendations to others considering the product

just keep up the good work

What business problems are you solving with the product? What benefits have you realized?

it was the lack of feedback from the users , and the SDK made so much easier also we've been able to see things from the users perspective

Instabug review by Hana G.
Hana G.
Validated Reviewer
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content

"Easy and effortless way of providing and receiving feedback"

What do you like best?

The fact that just by shaking you can provide feedback helps users and testers provide information effortlessly. Also the ability to provide a screenshot or screen recordings and edit the image to highlight where is the issue.

What do you dislike?

Some times it's very slow and takes a few taps before I send the message. Feedback received via the Trello integration is not very user friendly.

What business problems are you solving with the product? What benefits have you realized?

Beta testing for our upcoming app and receiving feedback. We have been able to spot bugs and implement improvements.

Instabug review by User
User
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Verified Current User
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content

"One of the best tools in this price range"

What do you like best?

I love how well this tool integrates with our other tools. They have also added new tools such as survey and in app chat. I can not use 1 tool and drop 2 others.

What do you dislike?

The support sometimes takes a bit longer to solve my issues but tuts usually pretty good.

Recommendations to others considering the product

Give the tool a try and you will be sure to love it. They even have a trial that allows you to be on the silver plan which gives you access to most of their features.

What business problems are you solving with the product? What benefits have you realized?

This is mainly a bug tracking tool for my team but we have recently integrated the new in app chat tool and survey tool.

Instabug review by Ariana A.
Ariana A.
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"Great reporting for bugs and crashes"

What do you like best?

Instabug is easy to use. The handy shake reminder on opening lets the user know how easy it is to make a report. Instabug feeds into our Jira board so we can easily add bug fixes directly into our sprint based on bug reports we've received. Outside of just bugs it has also become a convenient way for users to give us feedback on our apps. Often members of other teams will download an app and play with it. They then use Instabug to give feedback on bugs, UI, and UX.

What do you dislike?

Sometimes Instabug doesn't always play nicely with our apps. There are occasional conflicts that we run into when building an app that has integrated Instabug. This has been less of an issue lately, but it has caused some problems in the past.

Recommendations to others considering the product

It's easy to use and setup. Would definitely recommend having it in any app before launching.

What business problems are you solving with the product? What benefits have you realized?

Sometimes as developers and designers we get so married to the product that we have a hard time recognizing when there is a problem. Instabug allows us to easily get feedback from users and our QA team. Its integration on Jira has made our workflow and bug reporting process a breeze.

Instabug review by Jeff S.
Jeff S.
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content

"Instabug is great"

What do you like best?

Best support. All questions at least acknowledged within 30 mins or less, 7 days a week.

What do you dislike?

Would like a little more customization (such as colors) to fit in more with my app.

Recommendations to others considering the product

Don't forget their startup discount.

What business problems are you solving with the product? What benefits have you realized?

Use it for crash reports mainly. The other stuff (such as Surveys) as just icing on the cake.

Instabug review by Dmitriy Z.
Dmitriy Z.
Validated Reviewer
Verified Current User
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content

"Instabug platform"

What do you like best?

I like the convenience SDK offers to stay in touch with my users. It gathers all technical data I need to troubleshoot the issues. Good looking UI attracts more users to leave their feedback.

What do you dislike?

Sometimes there are releases with crashes, so I should carefully consider every upgrade for the SDK.

What business problems are you solving with the product? What benefits have you realized?

I solve the issues with crashes and technical issues with my software. It's very easy to reach out the developer and pass all the information I need without a user taking any additional steps.

Instabug review by Tizian A.
Tizian A.
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Verified Current User
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content

"Really good experience."

What do you like best?

Screenshot feature is awsome, chat function is awsome. Beta/Live Switch is awsome.

What do you dislike?

Only one App with Beta/Live support in free tier. 2 Apps with minimum other features would be good for very small startups which built a cross platform app.

Second, the ability to only view native crash traces is bad sometimes. Would be cool to see some ReaceNative /JavaScript traces in the future.

I love you though <3

What business problems are you solving with the product? What benefits have you realized?

Hunting down stupid frontend bugs via Screenshot feature. Getting Feedback on stuff.

Instabug review by Michael F.
Michael F.
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Verified Current User
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content

"Best instant bug reporting tool"

What do you like best?

I like the instant time you can report or track any mobile app bugs, this site is a potential for the program developers. You can track and report in very fast time, the site graphic is easy and basic, the domain is high quality and the band is so much. No lag with the domain, best band.

What do you dislike?

I don't like so much the support, they take too many times to answer to some questions, Instabug need to improve that things.

Recommendations to others considering the product

If you are a program developer and you need to track or report some bugs this is the site that you can use, instantly you can report and track.

What business problems are you solving with the product? What benefits have you realized?

I can track and report the bugs instantly and easily in a few seconds, this is the best thing of this site.

Instabug review by Administrator
Administrator
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content

"Easy bug reporting"

What do you like best?

I like the fact that a user can record a video of reproducing the bug. A video conveys much more information than a simple screenshot and/or text descriptions - which is key to fixing bugs faster. It also helps clarify the severity of bugs.

What do you dislike?

I don't like the initial overlay that pops up when the app is first installed. This causes confusion for the user. Would be better if the timing can be manually set in order to smooth the on boarding experience.

Recommendations to others considering the product

Give it a try, you won't be disappointed!

What business problems are you solving with the product? What benefits have you realized?

We're trying shorten the bug reporting/fixing loop and also trying to get more accurate bug reports. The benefit we've realized is that Instabug helps in both of these key areas.

Instabug review by Nishit M.
Nishit M.
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Verified Current User
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content

"Best Crash Reporting framework so far!!"

What do you like best?

The event tracking leading to a crash is a pretty cool feature. We can log queries that lead to crash and check it in real time.

What do you dislike?

No Filtering of crashes per app version should be there.

What business problems are you solving with the product? What benefits have you realized?

We brought down the crashes from 4% to 0.7%.

Instabug review by Sumanth kumar S.
Sumanth kumar S.
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Verified Current User
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"Instabug is the Most Easiest Bug Reporting appication"

What do you like best?

Its very user friendly and easy to use. I like conversation feature its make us more communicative. I like in app bug reporter, here i can capture the pic and i can draw anything that can be understand by others. Shake and draw feature is very nice. Integration with other tools is easy. Dashboard feature is also very useful i can see my information within that. cool tool for testers.

What do you dislike?

I dint faced any issues as per my work.

Recommendations to others considering the product

I recommend this tool to others who wants to make easy of theirs testing work. Bug tracking and reporting also.

What business problems are you solving with the product? What benefits have you realized?

I dint solved any business issues. But i found some solutions for my issues online. I able to resolve those by suggestions while integrating

Instabug review by TiOluwa O.
TiOluwa O.
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content

"Instabug has been a great help in figuring out where the problem is"

What do you like best?

The user steps feature allows us to easily see the path the user took to generate the bug. Also, the API was easy to install. And, bugs are simple to view and see logs etc.

What do you dislike?

The bronze pricing is high. but i believe it is fair

What business problems are you solving with the product? What benefits have you realized?

It helps me to identify where the problems in my app are so that I can quickly fix them and deliver a better experience.

Instabug review by User
User
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content

"This API will change the way you test an app"

What do you like best?

I love how they are constantly adding features and integrations to this project. We have Instabug integrated with Jira and this creates a flawless flow from our testing process to resolving a bug.

What do you dislike?

I dislike that you have to upgrade to the mid-tier plan to get very useful features that should be available in the bronze plan.

What business problems are you solving with the product? What benefits have you realized?

With Instabug integrated to all of our app, it allows my team to test app much faster and with higher quality bug submission. It gives the dev team all the details they need to resolve an issue.

Learn more about Instabug

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Instabug
4.2
(145)