The site is well organized and allows us to include the community in our decisions. I like how We gain wisdom by asking open ended questions so the possibilities are endless. This site makes it easy to communicate.
Some times it groups insights together into strategic insights, using an algorithm. Though that seems as if it were to help, sometimes I have trouble finding an insight I am looking for because it already grouped them together.
We are able to work more effectively and get feedback about where we should be spending our time.