--- title: Innago Reviews meta_title: 'Innago Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 682 reviews by the users' company size, role or industry to find out how Innago works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 682 scale: '5' date_modified: '2026-07-14' parent_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- # Innago Reviews **Vendor:** Innago **Category:** [Property Management Software](https://www.g2.com/categories/property-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 682 ## About Innago Innago is a free property management software designed to help landlords and property managers simplify and organize rental management. Built for landlords of all sizes, the platform provides an easy-to-use, all-in-one solution for managing properties, tenants, leases, and finances more efficiently. Innago includes features such as online rent collection, tenant screening, property listing management, work order tracking, digital lease signing, and financial organization tools. The platform also helps improve communication between landlords and tenants, making it easier to handle maintenance requests, questions, and day-to-day property operations. In addition, landlords can customize rental applications and lease agreements to fit their specific needs and management style. By combining essential property management tools into one platform, Innago helps landlords save time, stay organized, and create a smoother rental experience for both property owners and tenants. ## Innago Pros & Cons **What users like:** - Users love the **ease of use** of Innago, benefiting from a user-friendly interface and comprehensive functionality. (175 reviews) - Users value the **user-friendly functionality** of Innago, appreciating its efficiency in managing leases and tenant interactions. (128 reviews) - Users value the **ease of tenant management** with Innago, enjoying seamless interactions and comprehensive support throughout the process. (104 reviews) - Users appreciate the **excellent customer support** from Innago, providing prompt assistance and detailed explanations when needed. (91 reviews) - Users appreciate the **easy rent collection** process with Innago, enjoying seamless integration and efficient management tools. (91 reviews) - Users love the **easy setup** of Innago, making property management and rent collection hassle-free and efficient. (89 reviews) - Time-Saving (79 reviews) - Affordable (77 reviews) - Online Payments (71 reviews) - Lease Management (64 reviews) **What users dislike:** - Users find the **missing features** in Innago frustrating, particularly regarding navigation and the mobile app's limitations. (43 reviews) - Users report **payment issues** , including additional fees and confusing processes that hinder smooth transactions. (43 reviews) - Users express concerns about **poor usability** , finding navigation confusing and the layout unintuitive at times. (38 reviews) - Users experience a **difficult learning process** due to navigation challenges and complicated procedures in Innago. (24 reviews) - Users report **slow payment processing times** and request additional features and improvements for a better experience. (24 reviews) - Limited Features (20 reviews) - Limited Customization (19 reviews) - Learning Difficulty (18 reviews) - Tenant Issues (17 reviews) - Lack of Mobile App (15 reviews) ## Innago Reviews ### 1. Innago Keeps Tenants Organized Effortlessly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Innago?** The most helpful part of Innago is keeping all of my tenants organized. **What do you dislike about Innago?** I don't like that I can't change what is charged for background checks, etc. **What problems is Innago solving and how is that benefiting you?** The business problem that Innago is helping solve is keeping all of the units and tenants and payments organized in a user friendly way. ### 2. User-Friendly Interface from Day One **Rating:** 5.0/5.0 stars **Reviewed by:** Chris & Ric d. | Co-owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2026 **What do you like best about Innago?** The App/website interface is user friendly **What do you dislike about Innago?** I am new to the app so I don't have any known issues yet. **What problems is Innago solving and how is that benefiting you?** Easily collect tenants rent. ### 3. Seamless Rent Collection, Stellar Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Innago?** I appreciate how Innago makes managing my rental properties easier. The service has been extremely beneficial for collecting rents online, which simplifies the payment process for tenants who prefer paying digitally over in-person. It efficiently tracks my income and expenses, ensuring accurate financial management. I also value the system's handling of tenant requests for maintenance and work orders, making it easier for me to address issues promptly. The setup process was smooth and straightforward, allowing me to get started quickly without any hassle. Advertising vacancies and managing applications online have streamlined my operations significantly, saving me both time and effort. The ability to send rent reminders to tenants is particularly helpful, reducing the need for manual follow-ups. Moreover, the option for tenants to apply online for leasing is a useful feature that enhances convenience. Overall, these capabilities reinforce my decision to continue using Innago. **What do you dislike about Innago?** I dislike the inability to reach a technical support representative immediately by phone. It’s frustrating to have to wait for a callback instead of getting instant support. **What problems is Innago solving and how is that benefiting you?** I use Innago for online rent collection, managing work orders, and tracking income and expenses. It simplifies tenant applications, advertises vacancies, and sends rent reminders, streamlining property management tasks efficiently. ### 4. Convenient and Essential for Rent Management **Rating:** 5.0/5.0 stars **Reviewed by:** Deanna M. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Innago?** I find Innago convenient because it allows me to collect all the rent in one app. I also like the statements for rent and collections feature, which stands out to me. **What do you dislike about Innago?** The app is sometimes hard to use. **What problems is Innago solving and how is that benefiting you?** Innago is a convenient way to collect all the rent in one app and provides useful statements for rent and collections. ### 5. Simple, Self-Explanatory Software That’s Easy to Start Using **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Innago?** It is simple to use and self-explanatory. No need for large manuals and extensive training to begin. **What do you dislike about Innago?** It is a little clunky of a software. You have to click around to find out. **What problems is Innago solving and how is that benefiting you?** It keeps our tenants and properties in order. Much better than a paper spreadsheet. ### 6. Innago is a great property management solution for rentals! **Rating:** 3.5/5.0 stars **Reviewed by:** Jenny K. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Innago?** The fact that it’s free is a huge win. As someone managing a small portfolio, I didn’t want to pay for tools like AppFolio that are geared more toward larger landlords or property managers. With Innago, I can collect rent online, manage leases, and keep everything organized without paying a monthly fee. The tenant may need to pay fees here and there but I do not incur any platform costs. Rent collection has been super smooth. I like that I can set up automatic payments and late fees, and the system handles reminders to tenants. Payments usually hit my bank in a few days, which works fine for me. Digital lease signing is very convenient. I upload my own custom lease, use templates, and send it over for e-signature—it saves a lot of time and back-and-forth. Tenants seem to appreciate the simplicity of it too. Customer service is surprisingly good. Anytime I’ve had questions or issues, I’ve gotten quick responses—sometimes even from someone on the product team, which is rare. **What do you dislike about Innago?** Reporting is basic. It gets the job done, but if you want more advanced financial reporting or tax-friendly breakdowns, you might still need to use a spreadsheet or another tool on the side. Tenant onboarding could be smoother. If a tenant enters something wrong during setup, it can be frustrating to fix. I’ve had to resend invites or make awkward workarounds a few times. Customizing forms is limited. I wanted to tweak the rental application to include some specific screening questions, but there wasn’t much flexibility there. I wish I had more control over the questions and formatting. **What problems is Innago solving and how is that benefiting you?** Before Innago, I was manually reminding tenants about rent, dealing with late payments, and tracking everything in spreadsheets. Now, rent collection is automated, with built-in reminders, late fees, and payment tracking. It’s made rent collection way more consistent and taken a lot of stress off my plate. I used to email lease PDFs back and forth, print, sign, scan—it was a mess. With Innago, I can send leases electronically, tenants sign online, and everything is stored in one place. It feels a lot more professional and saves time, especially when onboarding new tenants. ### 7. Efficient Rental Management **Rating:** 4.5/5.0 stars **Reviewed by:** Mike J. **Reviewed Date:** January 08, 2026 **What do you like best about Innago?** I like Innago's ease of use and how it has efficient systems for applications and background checks. Making payments is easy and it comes with low fees. I also appreciate the document storage feature. It really helps me save time, energy, and money. **What do you dislike about Innago?** I found the online lease creation process could be easier, especially with state-specific lease templates. It was a little difficult to customize the leases, and the online system felt somewhat clunky and not user-friendly. It was good, but not great. **What problems is Innago solving and how is that benefiting you?** Innago streamlines applications and leases, manages payments, and handles maintenance requests efficiently. It saves me time, energy, and money with its ease of use and efficient systems. ### 8. So Simple and Straightforward to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2026 **What do you like best about Innago?** Ease of use. So simple and straight forward. **What do you dislike about Innago?** I cannot login from chrome, only from safari **What problems is Innago solving and how is that benefiting you?** Collecting rent from tenants ### 9. Great Property Management Software! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Innago?** It's good UX/UI design. There's no onboarding fees or user fees, which is good for smaller landlords. Rent payments are deposited into your bank account very quickly. Property management can all be done within Innago. Really great and helpful customer support! **What do you dislike about Innago?** It can get difficult to invoice tenants for utilities because there's no easy way to duplicate an invoice and entering utility invoices is more manual because each utility item needs to be selected and amount inputted. This can get tedious when you have multiple tenants. Looks like so far only integrates with Quickbooks Online. Would be great if they could integrate with Quickbooks Desktop or some other bookkeeping software. **What problems is Innago solving and how is that benefiting you?** Making rent collections more efficient and more accessible to tenants and landlords. There's no cost to use software so can keep costs to tenants low. Also good to use this platform if we need to evict a tenant. ### 10. Easy-to-Use Solution for All Your Real Estate Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Mena N. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Innago?** easy to use for all your real estate needs **What do you dislike about Innago?** bookkeeping feature may need some work to meet users needs **What problems is Innago solving and how is that benefiting you?** all in one software for real estate landlords and high volume properties to manage ### 11. Straightforward for Tenants, with Meaningful Performance Updates **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Innago?** The platform is very straightforward for tenants to use. The app has improved over the years and there have been meaningful updates to performance. **What do you dislike about Innago?** Perhaps the design of interface could use a refresh. **What problems is Innago solving and how is that benefiting you?** Its solving the basic problems of tenant organization, leases, and payments. ### 12. great free rental management portal **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2026 **What do you like best about Innago?** Keeps track of my tenant payments and bills **What do you dislike about Innago?** Some features are a little buggy, sometimes there are extra steps to find what you are looking for **What problems is Innago solving and how is that benefiting you?** Keeping track of my rental income and bills. Also gives a convenient option for tenants to pay online ### 13. Perfect for Landlords: User-Friendly with Quick Support **Rating:** 5.0/5.0 stars **Reviewed by:** Malik K. **Reviewed Date:** October 14, 2025 **What do you like best about Innago?** I appreciate the service's ability to add an admin fee without additional cost, which is essential for managing small landlord expenses. The user-friendly interface simplifies accessing application details like credit scores. I also value the quick and responsive customer support that efficiently addresses queries. **What do you dislike about Innago?** It's not a dislike. Just a way to crosscheck the provided info. There is an issue with the verification process for employment information. When applicants submit verification, like pay stubs, there may be instances where the documents do not match the applicant's details, such as using a family member's pay stubs instead of their own. This discrepancy can create confusion during the review process. I think it would be great to allow applicants to provide a note explaining the mismatch of details. Without such a feature, it becomes challenging to understand why the applicant provided different info than requested. **What problems is Innago solving and how is that benefiting you?** I find the product user-friendly, allowing me to add an admin fee easily, avoiding expensive charges. It offers quick access to applicant information and credit scores, enhancing my control as a landlord, with responsive customer service. ### 14. Good Features, Needs Improved User Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Keith B. **Reviewed Date:** October 14, 2025 **What do you like best about Innago?** I appreciate that Innago is free, which made my decision to switch from another platform much easier. It's a good tool for communicating with tenants and having a central place for all documents. I like that I can track my income and expenses easily. **What do you dislike about Innago?** I find the setup process for Innago a bit challenging and not as intuitive as I would hope. Setting up the lease, in particular, was very confusing, especially when trying to upload and customize a PDF. The support isn't very helpful, which made resolving these setup issues difficult. Additionally, the lack of integration with other software, like petscreening.com, is a drawback. I also experienced a slow process in getting income, such as security deposits, which took almost two weeks. Furthermore, I believe the interface could be more user-friendly and intuitive, as it is technically challenging for some users who might not be able to figure it out. Finally, there is a need for better communication options, such as being able to chat with a person to get instant answers. **What problems is Innago solving and how is that benefiting you?** I use the product to communicate with tenants, centralize all documents, and track income and expenses effectively. ### 15. Seamless Rent Management with Top-Notch Support **Rating:** 5.0/5.0 stars **Reviewed by:** Tony V. **Reviewed Date:** October 14, 2025 **What do you like best about Innago?** I appreciate Innago's user-friendly interface and easy setup process, which significantly simplifies managing rent and fee collections. The seamless QuickBooks integration is a major advantage, working pretty well for my needs. Innago's exceptional US-based customer support team, responsive and efficient, enhances my experience, with rapid responses and helpful assistance. I value Innago's cost-effective pricing model, particularly its ACH processing fees that provide a significant financial benefit by avoiding higher percentage charges. The feature allowing the passing of credit card processing costs to tenants is highly beneficial, providing flexibility with no additional costs for ACH transactions. **What do you dislike about Innago?** I find the integration between Innago and QuickBooks to be lacking because there's no actual mapping function that allows me to map items in Innago to the actual chart of accounts in QuickBooks. This lack of functionality means I have to do workarounds, which is inconvenient. Additionally, the ACH fees are incorrectly pushed into the cash on hand account by Innago's integration. This makes these transactions useless for reconciling my checking account, and I am forced to delete and recreate them during the reconciliation process. **What problems is Innago solving and how is that benefiting you?** I find Innago simplifies rent and fee collection, seamlessly integrates with QuickBooks, offers excellent support, and allows cost-effective transaction processing. It eliminates manual reconciliation tasks, making financial management easier and more efficient. ### 16. Innago: Life saver to handle rental property management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Innago?** First of all, Innago offers so many features for almost free, and it’s very easy to use. It really takes away the headache of managing leases, invoices, rent, and other day-to-day tasks. I also like that everything is kept in one place, which makes staying organized much simpler. **What do you dislike about Innago?** One thing which I dont like is that we cannot input a back-dated maintenance request. **What problems is Innago solving and how is that benefiting you?** Innago takes away headache of maintaining different aspects of property management by providing cleaner easy to use and centralized solution **Official Response from Luke Marsh:** > Thanks for your review! We love the feedback. Yes, you are correct about the back-dated maintenance, however, the workaround we have for this is if there are repairs you can put this in the Expense tab. This allows you to back-date repairs made. If this is confusing please reach out to support@innago.com. ### 17. Innago is the BEST **Rating:** 5.0/5.0 stars **Reviewed by:** Sam C. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Innago?** Streamlined menu is appreciated.¡!!!!!!!¡¡!!!!! **What do you dislike about Innago?** Some kind of guide to show where each menu exist **What problems is Innago solving and how is that benefiting you?** With multiple properties its hard to catch lease expiration and etc but Innago monitors and automates it ### 18. Effortless Tenant Payment Management with Quick Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Lacey G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Innago?** I like Innago for its seamless applicants and online payments. It's really valuable that I can create applications and leases and collect payments quickly, particularly the quick payment feature. Setting up Innago was very easy, which is a big plus for me. **What do you dislike about Innago?** The fees **What problems is Innago solving and how is that benefiting you?** I use Innago for tenant payment, benefiting from quick online transactions. It allows me to create applications and leases efficiently, making the process seamless. ### 19. Effortless Rent Management with Innago **Rating:** 5.0/5.0 stars **Reviewed by:** Dhruv P. | Multi-Unit Owner/Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Innago?** I like the ease of use of Innago. The rental auto invoice feature is especially useful as it reminds tenants. The initial setup was extremely easy, which I appreciated. **What do you dislike about Innago?** I think Innago could improve by integrating with Tenant Turner to allow for self-showing lockboxes. **What problems is Innago solving and how is that benefiting you?** I use Innago for rent collections and accepting applications. It's easy to use, and features like rental auto invoice remind tenants, simplifying management. ### 20. Efficient, All-in-One Solution for Lease Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Innago?** I really like how Innago automates everything and keeps it all in one place. It's simple in the problems it solves. I appreciate the ease of connecting to a bank account and the security deposit feature. The pet fee feature, custom leases, and organization are all great. Setting it up was super easy, definitely a 10 out of 10. Innago handles tracking of rent payments perfectly and covers all our use cases. **What do you dislike about Innago?** Nothing currently. It does everything we want it to **What problems is Innago solving and how is that benefiting you?** Innago automates everything and keeps it all in one place, making it easy to track rent payments. It handles semester rent perfectly and covers all our use cases. ### 21. User-Friendly and Effortless Lease Management **Rating:** 5.0/5.0 stars **Reviewed by:** Ingrid L. | Landlord + Communications Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Innago?** I like how user-friendly Innago is and appreciate that it is free. The nice app makes managing tenant and lease payments easy. The lease creation and signing feature works really well, and the initial setup was very easy. **What do you dislike about Innago?** Nothing **What problems is Innago solving and how is that benefiting you?** I use Innago for tenant and lease payment management. It solves ease of tenant payments, managing leases, tracking payment dates, and managing applications. ### 22. Efficient Rent Management, Simple Setup **Rating:** 5.0/5.0 stars **Reviewed by:** William C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Innago?** I find Innago's platform easy for tenants to pay rent and keep track of who still owes. The initial setup was very easy. **What do you dislike about Innago?** Being able to split late fees between tenants **What problems is Innago solving and how is that benefiting you?** I use Innago for rent collection and invoicing. It solves tracking who paid rent and when, and it's easy for tenants to pay rent and keep track of who still owes. ### 23. 100% Free, Simple to Use—My Tenants Love It Too **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2026 **What do you like best about Innago?** It’s 100% free and very simple to use. My tenants love it, too. **What do you dislike about Innago?** No accounting incorporated directly and can't integrate much **What problems is Innago solving and how is that benefiting you?** Snip provides simple software for small time.Landlords, just like me and free robust.You cannot afford it ### 24. Free Payment Service That Delivers **Rating:** 4.0/5.0 stars **Reviewed by:** Denise B. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Innago?** I like that this is a free service for payments **What do you dislike about Innago?** It is difficult to change lease information **What problems is Innago solving and how is that benefiting you?** This service allows my tenants to pay ACH or Credit Card. We also receive funds faster than before. ### 25. Great Payment Processing, Clunky Navigation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Innago?** I like the payment processing in Innago. It's great because it automatically sends reminders to the tenants, and they can log in through their apps. I don't have to remind them. It also gives them the ability to pay through bank drafts and manages late fees if necessary. I just love that it manages the whole process. **What do you dislike about Innago?** It's still a little bit clunky to navigate. **What problems is Innago solving and how is that benefiting you?** Innago helps me manage lease agreements, track renewals, and find new tenants. I like the payment processing; it sends automatic reminders, lets tenants pay via bank draft, and handles late fees. ### 26. Simple, Focused Modules That Fit My Needs Perfectly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Innago?** Simplicity and specificity of modules. Exactly what I need - nothing more, nothing less. **What do you dislike about Innago?** There is some occasional clunkiness with the interface but nothing that seriously interrupts workflows. **What problems is Innago solving and how is that benefiting you?** Payment processing, organized maintenance tickets, centralized lease storage. ### 27. Perfect software for landlords **Rating:** 5.0/5.0 stars **Reviewed by:** Scott M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Innago?** Having used Zillow Rental Manager, Stessa and, now, Innago, I can safely say Innago has the features I find most important to my property management. While ZRM and Stessa offer rent payment support, both have downsides versus Innago. ZRM allows you to link an existing bank account to your properties, but only one distinct account. Consequently, rent payments to any other property must be collected in a different manner, as all my properties are under separate LLC ownership. Stessa allows several, if not unlimited, accounts but all must be opened under a third party online bank. The biggest draw for me was the fact that I could link my already established accounts to their respective properties and set up ACH payments through them. Even better, when compared to others, subsequent to the first transaction, future payments clear in one day. Home run! Additionally, Innago sets up a direct portal for tenants and landlords to communicate. I can post any additional payments due, such as tenant pass-through utility bills, non-recurring bills, etc and the tenant is notified and invoiced prior to the due date. Converely, if there is a maintenance issue, my property manager can be notified. Seamless! **What do you dislike about Innago?** I'm not sure if this is a downside, but Innago is a bit less intuitive to use than Stessa. I imagine it's due to the more comprehensive abilities the software has versus the others. Either way, the effort to become fluent in "Innago" is worth it. Customer support come in the form of a bot that has been able to answer all my navigational questions. I have not had any issues yet that call for human intervention! **What problems is Innago solving and how is that benefiting you?** As I mentioned previously, the speed and ease of banking are the two biggest plusses for me. ### 28. Efficient Property Management, Needs Banking Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Patrick M. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Innago?** I find that Innago really helps with invoicing and collecting rent from my tenants effectively. I also appreciate that it's free, which is a huge plus for me. Additionally, the initial setup of Innago was pretty easy. **What do you dislike about Innago?** There is always an issue with their banking partners. **What problems is Innago solving and how is that benefiting you?** Innago helps me with invoicing and collecting rent from my tenants. ### 29. All-in-One Platform with a Highly Responsive Support Team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2026 **What do you like best about Innago?** Everything you need is in one place. Support team is very responsive. **What do you dislike about Innago?** when I use on my browser, I get a lot of pop-ups that there was an error and that can be frustrating **What problems is Innago solving and how is that benefiting you?** I can manage all of the rent collection and lease matters in one place for all the properties I own and manage ### 30. User friendly, practical, and pretty good support **Rating:** 4.0/5.0 stars **Reviewed by:** Benjamin L. | Landlord, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Innago?** It’s pretty easy to set up new tenants in the system and makes automated rental collection a breeze. Tenants also like it because the fees are reasonable when connecting a bank account. It has pretty much all the features I need to keep my rentals automated. **What do you dislike about Innago?** The lease template feature is boggy and cumbersome. I also don’t like that I can’t have a termination of a tenant on the same day as a move-in, which often happens with shorter or mid-term rentals. **What problems is Innago solving and how is that benefiting you?** I don’t have to worry about rental collection, receipts, notifications to tenants, or anything that would require me to “keep tabs” on my tenants for rents. The software reminds the tenants to make an on-time payment and when they’re late, prompting them to pay rent in a timely manner. It also helps me keep track of my tenants and invoices, which is very important for accounting. Their support is responsive and they’re usually able to help me solve my issue, or even better solve it for me in some cases. ### 31. First Time Landlord **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony E. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Innago?** I have really been enjoying using Innago for my first time being a landlord. My tenant (62) is finding it easy to use from application to rent payment and I am very happy with it. **What do you dislike about Innago?** I have had a few minor hiccups with finding out how to do certain things that I do believe processes could be streamlined for. One example is adding a bank account, and once you add a bank account you then have to go elsewhere to assign it to the specific property. I believe this could be easier and part of adding the bank account to your Innago account. **What problems is Innago solving and how is that benefiting you?** It is making it easy to keep payments, leases, maintenance issues all in one place. I can also keep my receipts for write offs which I love ### 32. Been using Innago for 3 years. **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan K. | Property Manager/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2022 **What do you like best about Innago?** I don't use all of the features, but it helps me maintain my lease agreements, lease renewals are super easy and fast, tenant payment through the app, and tenant back ground checks. When I have to provide a log of a tenants payments or receipt it takes only a few minutes. I also use Innago for email communication and posting of units available to rent. As a landlord I use the app on my phone 90% of the time and can do essentially everything through it. I find it very helpful when collecting rent, as I have 9 units across 5 properties, I can log the rent I picked up before I leave reach property. **What do you dislike about Innago?** I can't think of anything at this time. I don't use the accounting features very much and only partially use the maintenance tracking. **What problems is Innago solving and how is that benefiting you?** The only problems I've had were addressed quickly through the Innago staff. The response was regarding a log-in issue and was fully addressed within hours. The initial contact when I reached out was within minutes. **Official Response from Luke Marsh:** > Hi Ryan, thanks for the review! We are pleased to hear that it has been easy and helpful for you. We currently do have an app for landlords! Please contact support@innago.com for any questions. ### 33. Loving Innago's software **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca M. | Landlord/property manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Innago?** My new tenant was using Innago with her old landlord & mentioned that's how she paid. I checked it out & LOVE the dashboard. It seems to good to be true, but the customer service has been GREAT, the ease of creating invoices is wonderful. I love having a one stop spot for everything property management. It's really helpful to have multiple users so my husband/business partner can also have access to the dashboard. We only have one property at the moment, but I have several friends with multiples & this would be a huge win for them. I'm recommending innago to everyone! **What do you dislike about Innago?** I accidentally doubled , then deleted all of my invoices, but was quickly able to recreate them through the app. **What problems is Innago solving and how is that benefiting you?** Payment, especially. It will also help with maintenance requests as well. ### 34. The Go-To for ALL RPO’s **Rating:** 5.0/5.0 stars **Reviewed by:** Grant J. | Clothing Rental Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Innago?** As a first time rental property owner, I spent a lot of time researching property management platforms that were both highly rated and didn’t come with a subscription fee. After comparing several options, I landed on Innago. The user interface is incredibly intuitive and easy to navigate, which was a top priority for me. I can manage everything I need in one place, from uploading documents (which was super seamless) to handling tenant communications and maintenance requests. I really appreciate that I don’t have to click through multiple windows just to find what I’m looking for. My tenants also love the platform, especially the ability to split rent payments and the simple maintenance portal. Innago truly makes property management stress-free. Highly recommend to any rental property owner, whether you’re just starting out or have multiple units to manage! **What do you dislike about Innago?** So far, I have no complaints! When I received my first rental payment, I was initially a bit concerned that the deposit was taking longer than expected. However, after reaching out to customer support, they quickly explained that delays can happen with first time payments and assured me the funds would arrive within a day or two, which they did! So not sure if this qualifies as a “dislike”. **What problems is Innago solving and how is that benefiting you?** As a first-time rental property owner, Innago has taken the stress out of managing my property. It’s solved the problem of having to juggle multiple tools and platforms by giving me everything I need—rent collection, lease management, maintenance requests, and document storage—all in one easy-to-use app. It’s also eliminated the need for a paid subscription, which is a huge plus. The platform is intuitive, my tenants find it easy to use, and it’s helped streamline communication and payment tracking, making property management simple and efficient. ### 35. Stress-Free Landlording with Innago **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher D. | Human Resources Director & Junior Corporate Counsel, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2025 **What do you like best about Innago?** As a first-time landlord with one rental property, Innago has been an absolute game-changer. The platform is easy to use, and it made listing, screening tenants, collecting rent (automatic payment for tenant is great!), and managing documents incredibly simple. I was nervous about getting started in the real estate investing game, but Innago made the entire process stress-free and professional. Highly recommend for any new landlord! **What do you dislike about Innago?** I am relatively new to the platform; I have been using it for three month's, but I have yet to discover a downside. **What problems is Innago solving and how is that benefiting you?** Makes rent collection incredibly simple; the tenant can set up automatic payments and/or receive rent payment reminders and I am able to issue invoices if they pay via check. You are able to store all of your pertinent documents, manage maintenance requests, advertise the property, screen prospective tenants, and on and on. . . a real time saver! ### 36. Great real estate management software **Rating:** 4.5/5.0 stars **Reviewed by:** Matt c. | Board Member, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Innago?** I have been using Innago for almost two years now and its been a huge help. I'm a real estate investor who likes to manage my own properties. Innago has taken the burden of managing the properties completely off the table. **What do you dislike about Innago?** The only thing i don't like about Innago is the ability to have multiple emails for my tenant when sending an invoice or notice. **What problems is Innago solving and how is that benefiting you?** I have been using Innago for almost two years now and its been a huge help. I'm a real estate investor who likes to manage my own properties. Innago has taken the burden of managing the properties completely off the table. Its easy to invoice for the monthly rent and my tenants are able to message me through the system. ### 37. Effortless Tenant Management, Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Hayden R. **Reviewed Date:** December 11, 2025 **What do you like best about Innago?** I like how Innago helps to keep all properties and payments organized in one location. The platform is very easy to use and is clear for our tenants to pay each month. We don't get many questions from tenants or problems they're having with the platform. The initial setup was very easy. **What do you dislike about Innago?** We were trying to figure out how to make it a whole house payment compared to by person. The setting for allowing this should just be easier to find. **What problems is Innago solving and how is that benefiting you?** Innago helps me manage tenant payments, organize properties in one location, and it's easy for tenants to use, resulting in fewer questions or issues. ### 38. Simple, Smooth Payment Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Innago?** Simple management of payments that it offers **What do you dislike about Innago?** We recently had issues with a tenant not being able to make payments when she changed computers **What problems is Innago solving and how is that benefiting you?** Innago simplifies tenant payments ### 39. Effortless Setup and Invoicing for Hassle-Free Payments **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon M. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Innago?** I appreciate how simple it is to set up. Sending invoices is straightforward, and it's just as easy for tenants to make their payments. **What do you dislike about Innago?** I would appreciate it if it were simpler to track the amount collected each month. **What problems is Innago solving and how is that benefiting you?** Providing tenants with an online option to pay their rent is a valuable feature. ### 40. Review for Innago Property Management Software **Rating:** 5.0/5.0 stars **Reviewed by:** Jack M. | Chief Financial Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2025 **What do you like best about Innago?** What I like best about Innago is its simplicity and ease of use. The platform makes it straightforward to manage leases, collect rent online, and communicate with tenants—all in one place. It’s also free, which is a huge bonus for small landlords or property managers. **What do you dislike about Innago?** What I dislike about Innago is that some features feel a bit limited compared to larger platforms—for example, the mobile app could be more robust, and customization options for lease templates are somewhat basic. But overall, it still gets the job done effecti **What problems is Innago solving and how is that benefiting you?** Innago is solving the problem of manual property management tasks by streamlining everything—rent collection, lease signing, maintenance requests, and tenant screening—all in one platform. This saves me time, reduces errors, and makes managing properties much more efficient and organized. It’s especially helpful for staying on top of payments and keeping clear communication with tenants. ### 41. Easy Document Sending and Fast Payments **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Warehousing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2026 **What do you like best about Innago?** Easy to send documents and receive payments **What do you dislike about Innago?** The length of time for payment for Account verification process **What problems is Innago solving and how is that benefiting you?** No problems identified **Official Response from Mose G:** > We're glad to hear that you find it easy to send documents and receive payments with Innago. We understand that the account verification process can take some time, and we are constantly working to streamline this process for our users. ### 42. Simple, Effective Property Management Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Innago?** It is simple to use and really effective at managing my property. **What do you dislike about Innago?** Sometimes its hard to log in and the log in screen kind of just hangs there for a while before it errors out. **What problems is Innago solving and how is that benefiting you?** Whole suite property management, so everything from payments, deposits, leases, complaints, literally everything. ### 43. Intuitive Interface and Powerful Features for Larger Operators **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Innago?** The software’s interface and features should include automated notices. **What do you dislike about Innago?** Overly complicated at times for a simple operation. Can be useful for larger operators. **What problems is Innago solving and how is that benefiting you?** Collecting rental payments ### 44. Perfect for DIY Landlords **Rating:** 5.0/5.0 stars **Reviewed by:** Hanna R. | PGY1 Pharmacy Resident, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2025 **What do you like best about Innago?** I'm a first-time DIY landlord, and Innago has been a great tool to stay organized and interact professionally with my tenants. I like that I am able to track my utility expenses within Innago, and it's nice to have the option to attach PDFs to my expenses to track receipts in one place. This will make my rental income/expenses much easier to track and will come in handy for taxes. I appreciated the lease templates to get started, but being able to upload my own lease PDFs after a few tweaks has also been very helpful. I used Innago for my rental applications and lease process, and it was easy to share the links with prospective tenants. It made it easy to request background and credit checks for prospective tenants in one place. I look forward to continuing to use Innago for my DIY property management in the future. The webinars provided by Innago are also very helpful for getting started and learning how to continue to make the most of Innago for my circumstances. **What do you dislike about Innago?** I think that parts of the online portal and app are not as aesthetically appealing as some of the other platforms that I considered, but the variety of features and ease of use make it well worth it to continue to use Innago, especially since it was free to use. I would love to see more options for recording rent payment in the future, like options for Venmo or Paypal instead of just cash or check. **What problems is Innago solving and how is that benefiting you?** Innago creates a very DIY-friendly platform for a landlord who is just getting started, but I think it has the potential to continue to grow with me as I start to expand to other properties and more tenants in the future just as easily. ### 45. Effortless Rent Management with Intuitive UX **Rating:** 4.0/5.0 stars **Reviewed by:** Isaac S. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Innago?** I like Innago's easy-to-use user experience. The updates and email trackability are also features that I find very appealing. Additionally, the initial setup was very easy. **What do you dislike about Innago?** The user experience for tenants to message and stay updated. **What problems is Innago solving and how is that benefiting you?** I use Innago for managing rent and troubleshooting on-site issues. ### 46. Free and User-Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Joseph . **Reviewed Date:** December 09, 2025 **What do you like best about Innago?** I like that Innago doesn’t cost me anything and the heads-up display is pretty organized. The user interface is organized and gives me a good picture of what’s going on with my properties. Also, the initial setup of Innago was easy. **What do you dislike about Innago?** Rent could be delivered quicker, and I would like it to have some vendor profiles for maintenance. The app doesn’t quite have the same functionality as the web version. The document signing could be better too. **What problems is Innago solving and how is that benefiting you?** Innago helps with bookkeeping, rent collection, leasing, and applications. The user interface is organized, providing a clear view of my properties and it's free. ### 47. Easy to use platform for running your own property management! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2025 **What do you like best about Innago?** Innago is FANTASTIC! I went through every homeowner's worst nightmare with a terrible tenant (ended up costing me $8,000+ in damages/lost rent) and an awful property management company who didn't care. So, I got everything repaired and started my own LLC and found a tenant who is awesome. I needed a platform to make collecting rent and managing leases easy and Innago is it! Customer support is awesome (even the AI Robot - kudos) and I know things will run smoothly. I hop on once or twice a month to record invoices and that's it. I will stick with Innago forever as a small business property manager. **What do you dislike about Innago?** I really can't complain about anything. Even the fees are minimal. $4 a month for me to get my tenant's rent from them into my business account. **What problems is Innago solving and how is that benefiting you?** Innago is a one stop shop for managing/storing documents, collecting rent, and communicating with tenants to handle repairs. ### 48. Innago new user review update **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Innago?** I love that there is a new move in tool for tenants that is integrated into Innago **What do you dislike about Innago?** Everything about Innago is still amazing, from the software, the tech support and customer service **What problems is Innago solving and how is that benefiting you?** It is enabling me to self manage my investment real estate properties. ### 49. Easy to Use, and Live Support That Feels Personal **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Innago?** I love the ease of use. It's pretty self explanatory for me & my tenants. I absolutely LOVE being able to talk to a live person when I call. **What do you dislike about Innago?** Nothing yet. I love using it so far. My tenants also seem to like it. **What problems is Innago solving and how is that benefiting you?** It has allowed me to manage all of my properties through one app!! ### 50. A great tool to get your rental portfolio started **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron a. | Landlord, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Innago?** As a new landlord with one property, I was looking for something affordable and easy to use, and Innago has been exactly that. It walked me through every step of the rental process and made things much less overwhelming. The interface is clean, the features are helpful, and everything just works the way it should. I really appreciate how it makes managing a property simple without a steep learning curve. Highly recommend for anyone just getting started. **What do you dislike about Innago?** Nothing major, but if I was picky it would be nice to be in more control of the email communication sent to the renter. We require renters insurance which the renter has, but they are still receiving emails about setting it up. **What problems is Innago solving and how is that benefiting you?** Innago is solving the problem of how overwhelming and confusing property management can be for a new landlord. It takes the guesswork out of things like lease agreements, rent collection, and tenant screening. Everything is organized in one place, which saves me time and helps me avoid mistakes. It’s made managing my rental feel much more manageable and less stressful. ## Innago Discussions - [What's the actual cost for using Innago?](https://www.g2.com/discussions/what-s-the-actual-cost-for-using-innago) - 1 comment, 1 upvote - [What is Innago used for?](https://www.g2.com/discussions/what-is-innago-used-for) - 1 comment - [View Innago pricing details and edition comparison](https://www.g2.com/products/innago/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+04%3A01%3A42+-0500&secure%5Bsession_id%5D=9b9ec428-9dda-4d64-ba4b-e26ae8f012ca&secure%5Btoken%5D=437fcf0c3373058df27226196ca0f6b32437ed6f65c5b35ab58d72490eb22997&format=llm_user) ## Innago Integrations - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [Ledgre](https://www.g2.com/products/ledgre/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) ## Innago Features **Lease Administration Platform Features** - Portfolio Administration - Lease Accounting - Lease Auditing - Document Management - Critical Date Alarms - Regulatory Compliance - Localization - Integration / APIs - Reporting - Dashboards **Leasing** - Vacancy Advertising - Rental Applications - Tenant Screening - Lease Templates - Document Management **Communication** - Mass Communication - Member Notifications - Digital Bulletin Board **Platform Interoperability** - Pre-Built Connectors **Building Operations** - Maintenance Service Requests - Property Inspections - Service Portals - Building Announcements - Resource Reservations **Member Management** - Member Profiles - Member Database **Platform Additional Functionality** - Payment - Portal - Mobility - Cloud **Agentic AI - Lease Administration** - Cross-system Integration - Proactive Assistance - Decision Making **Accounting** - Property Accounting - Online Payment - Company Financials - Certificates of Insurance (COI) - Dashboards **Property Management** - Payment Gateway - Maintenance Requests - Property Management Tools - Community Association Management **Platform Performance** - Reporting **Operations** - Tenant Portal - Integration with Rental Payment Solution - Lease Application Management - Tenant Screening - Amenity Management - Accounting Module - Maintenance Management - Listing Syndication **Agentic AI - Property Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Innago Alternatives - [Buildium](https://www.g2.com/products/buildium/reviews) - 4.4/5.0 (266 reviews) - [DoorLoop](https://www.g2.com/products/doorloop/reviews) - 4.8/5.0 (249 reviews) - [AppFolio](https://www.g2.com/products/appfolio/reviews) - 4.6/5.0 (1,021 reviews)