---
title: Infoset Reviews
meta_title: 'Infoset Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 14 reviews by the users' company size, role or industry to
  find out how Infoset works for a business like yours.
aggregate_rating:
  rating_value: 4.6
  review_count: 14
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Infoset Reviews
**Vendor:** Infoset  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 14
## About Infoset
Infoset is a leading cloud omnichannel support and sales platform. With Infoset, you can easily manage all your support and sales channels such as incoming/outgoing calls (cloud call center, cloud switchboard), e-mail, live chat, chatbot, social media from a single platform.



## Infoset Pros & Cons
**What users dislike:**

- Users face **integration issues** with Infoset, making it difficult to connect with other systems effectively. (1 reviews)
- Users have experienced **poor customer support** , often finding it slow and unresponsive when they need assistance. (1 reviews)
- Users find that **poor reporting** complicates data validation and contributes to potential data quality issues. (1 reviews)
- Users find the **steep learning curve** of Infoset challenging, especially when validating complex data sets effectively. (1 reviews)


## Infoset Discussions
  - [What is Infoset used for?](https://www.g2.com/discussions/what-is-infoset-used-for)

- [View Infoset pricing details and edition comparison](https://www.g2.com/products/infoset/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-03+02%3A59%3A17+-0500&secure%5Bsession_id%5D=d569384b-2dc8-4121-8aa0-5fc3a4969812&secure%5Btoken%5D=95fdf70d94e777de6980f8efc1147212a5b8131d39236b63f8e4c6d9502cd586&format=llm_user)

## Infoset Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

## Top Infoset Alternatives
  - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 4.5/5.0 (1,481 reviews)
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews)
  - [TeamSupport](https://www.g2.com/products/teamsupport/reviews) - 4.4/5.0 (877 reviews)