Ideagen Quality Management Reviews & Product Details

Nothing at all - move to new cloud based SaaS hosted version has not resulted in any changes to the desktop based version. Web based version not fit for use.

New version has tripled costs and provided sub standard support. Review collected by and hosted on G2.com.

No choice but to move to a cloud based version in order for system to continue to be supported. However since moving contract price has tripled and support is minimal with more reliance than ever on internal IT support.

Ideagen support takes days to respond to issues even with entire system outages.

Updates performed by Ideagen without warning and without request causing system outages and time/effort required for system checks. Currently on our second outage. First took 10 days to resolve.

Unacceptable support and would look to purchase an alternative product from an alternative provider.

Ideagen not the company it used to be. Review collected by and hosted on G2.com.

Familiarity. the platform sadly needs improvement. Review collected by and hosted on G2.com.

The system is very admin heavy. I use the people module A LOT. The lack of connectivity between the documents module and the people module makes the system very inefficient. The system also needs to allow vimeo links. There should be a lot more automation within people module when implementing changes such as assigning edits within job roles and assigning competencies. It should not take me 2 days to implement changes to requirements to our staff due to the design of the system. I would like the system to be more intuitive. i would like more individualisation with regards to the matrix display and I would like to offer managers a visual display of their team compliance for appraisals and competencies. too much data is "hidden" within the system. Review collected by and hosted on G2.com.

The ability to easily and quickly build workflows is one of the best "perks" of the system. Workflows are versatile to use for data collection and a way to make paper processes "paperless". They have helped overcome many obstacles regarding documentation that our laboratory faced. The system is also convenient for document control, keeping the most up to date SOP's in the system and available for use. Since it also keeps historical versions and changes of each document, it is easy to comply with our accreditation standards. Review collected by and hosted on G2.com.

Their "normal" support in general is lacking. To get around this, we now pay additional for better support. This is new and we are still navigating how useful this is and exactly what this gives us. So far, there has been better support with the new package. Review collected by and hosted on G2.com.

Ideagen Quality Management is very useful in effective management of audit process, which includes audit planning/scheduling, audit execution and checklist development and raising and monitoring of non-conformances and observations to closure.

The software is also useful in Safety Management System execution including safety reporting, risk management including risk assessment and mitigation.

The ideagen Quality Management system is also useful in raising and tracking action items from meetings Review collected by and hosted on G2.com.

The Ideagen Quality Management system does not have a unique module for scheduling meetings, the audit module is used for this purpose which is not ideal. a unique meeting module will be a ideal for this purpose Review collected by and hosted on G2.com.

The system is very easy to navigate, and each module is laid out clearly and well. Review collected by and hosted on G2.com.

I don’t like how the document module reads and interprets acknowledgments. They don’t tie into the people module, so it doesn’t show that a specific employee has completed that acknowledgment. Review collected by and hosted on G2.com.

I appreciate how the various software modules work together seamlessly within the overall package. The system is straightforward to learn and makes training on its use simple. It has become a key component of our integrated management system and is now utilized at every level of our business. Whenever an issue comes up, customer support is consistently helpful and guides you to a quick resolution. Review collected by and hosted on G2.com.

The workflow for handling incidents and occurrences in the software is not clearly defined, which has made it challenging to train my colleagues on how to use it effectively. Review collected by and hosted on G2.com.

I use Ideagen Quality Management as a supportive mechanism to support our UKAS accreditation. I appreciate its integration of SOPs, capturing of CAPA and risks, and the competency log and framework embedded in the system. I'm also looking forward to reducing the new hire training time and improving our competency management. Review collected by and hosted on G2.com.

The navigation of the system could be more intuitive. We also need support with the initial setup, as embedding training days is necessary, despite having an accreditation manager with system knowledge. Review collected by and hosted on G2.com.

It has the facility to track staff training and skills, with the people module. It ensures all key documents are stored and accessible in the documents module. Review collected by and hosted on G2.com.

The move to the cloud has made the system clunky and unwieldy. To upload documents to the people module, I have to wait 1 minute 43 seconds for the system to connect to our servers. This is an unacceptable length of time. Previously, verifying documents was a simple process of just inputting my password. Now, I have to enter my profile details including email address and password.

The web-based version, in my opinion, is of no use to me. Viewing documents is difficult, as the document opens in a small window. There is no ability to upload to the people module, so I will not be using this version.

Frankly, I do not see the move to the cloud as an upgrade. Review collected by and hosted on G2.com.

I like that it is for the most part fully customisable and we can use it exactly how we need it.

People able to control everyones access by group levels or individual levels is extremely helpful. Review collected by and hosted on G2.com.

Raising an issue on the portal is quite difficult, the AI response took quite a while to get through to a real person and then they did not fully read my concern. It has now been raised to a level 2 so I know it is being looked at properly but it took a lot of effort on my behalf to get to that stage.

Making changes on existing forms will impact all of the forms retrospectively so that has been a little bit of a challenge to amend our occurrence forms to get them to function as we needed. Review collected by and hosted on G2.com.

I like the folder organization and scheduled review capabilities. I like how it will PDF the Word documents. Review collected by and hosted on G2.com.

1. The Change to the QMS workflow functionality could be improved. How to add documents to the list is not intuitive. If I have a large list of documents that receive an update, I can't separate the documents and put different dates for when they were updated.

2. Referencing documents in other documents should add them to the list of documents that are referenced. Circular references shouldn't matter. It is preferred that the document can be accessed if it is referenced. However, I am able to add links in the documents which is almost as good as having a full list of references.

3. I don't like how often it will sign users out, even while using the software. Review collected by and hosted on G2.com.