Icertis Contract Management Software Reviews

ICM is very user Friendly , easy to understand and very great experience for contract management life-cycle.

It makes contract management very easy and effective. Various of ICM reports provide the best KPI's. Approval process for Contract is very easy. It tracks deviation into clauses , tracks changes into metadata, tracks all History of a contract throughout its life-cycle. I aslo available on MObile platforms.

Nothing to say about ICM it is best product in Market. It will give very good hands on experience it makes life easy of user. It also helps to legal department to track all the contract changes and attribute changes and much more.

ICM is best to use provides very great experience o user. An Organization should use ICM for best contract management practice. It helps the legal, procurement , finance, Head of organization to make their life easy .

It is most recommended software for all type of organizations.

It is best for Contract Management, very user friendly , easy to handle critical Contracts, Gives best KPI's, ou can design your won KPi's. Best approval workflow, Deviation tracking, review on Contract, E- signature for internal and external these are some good points available in ICM . Also it provide various costume reports, user can design its won reports based on smart search options. It also accessible on mobile phones so your work will not get stuck any point of time.

ICM is Cloud based and was easy to integrate with Salesforce. Someone who is already using Salesforce does not needs to move to a new interface.

For people who do not have Salesforce, the core ICM UI is user friendly and they simply integrate with your Active Directory.

The best part about ICM is scalability.

Have been using the application for just over 3 months, it has been a good experience as of now, the trainers from Icertis are helpful - may have something for this section after playing around for a few more months.

ICM is suitable for both:

1) Customers who have never used a Contract Management solution

2) Customers who are using Contract Management solution but are facing challenges with support/overall scalability on new contract types.

ICM is not that difficult to implement with the help of partners and they have a "train the trainer" kind of training which helps you to be self sufficient Admin user. They do give you continuous support post Go-live.

My suggestion would be to go ahead talk to the ICM sales team and see how well the ICM fits your needs.

We are implementing ICM for our customers and act as a Consultant. The application is scalable and provides us(including the end customer) a structured experience during implementations.

After using the application, one case easily use one template for multiple type of agreements - you can build up a clause library and use the same clause in multiple places. ICM is flexible and helps us manage a lot without doing a lot.

One of the best things about Icertis is the flexibility that the solution offers whether it be with the configuration, integrations or user interface. This tool has the ability to digitalise any type of contract from Procurement to Employee to NDA. This means, for us as SGBD, the scope for future development is limitless.

At this stage there isn't anything I dislike about the tool

Make sure the tool's functionalities and capabilities fit your business case and you are comfortable with the UI.

We are implementing Icertis as part of a larger digitalisation project, a number of benefits we are looking to realise include reduction in cycle times, ability to report on contract data and improved security and governance regardng the contracts.

We use Icertis to manage contracts worldwide for our high volume software licensing programs. We chose Icertis due to their ability to support our requirements out of the box. Our contracting model presents many possible variations based on customer geography, industry, and other attributes. Icertis enabled us to dynamically handle these variations in a performant and reliable way. Support along the way was excellent and Icertis is built on Azure which enabled the scale we needed to be successful.

Setting up localized clauses/templates took more time than anticipated. We would have like more ability to do bulk content uploads to support our localized variations. We did investigate using the localization module that Icertis offers, but we have not implemented that as a solution yet.

We invested in an additional implementation support contract which helped ease our on-boarding and deployment.

Icertis was critical to handling more complex customer licensing scenarios as well as geographic expansion. With Icertis, we were able to dramatically expand the customers we could address thereby growing our revenue. Icertis also enabled us to simplify contract management which was previously an engineering effort and now is a simple configuration change through the ICM contract management UI.

In my experience with Icertis I have found the user interface to be top notch. The customization of the dashboard allows user to get a personal experience and allows them the ability to have quick access to the things that are important to them. The help articles and videos are a great added bonus. The Icertis Freshdesk is very helpful in answering questions and provides answers very quickly.

The lack of having a signing module within Icertis and having to use a third party provider for this service.

Contract storage. One of the benefits that I have found most rewarding is the search-ability of contracts. I am able pull data in a few minutes that would have taken me hours before. The reporting is also extremely helpful when trying to determine how we are negotiating with our suppliers.

It was exciting to see how other companies use the Icertis system. It was nice to meet the people from Icertis that we have talked to over the last year. Hearing the challenges and successes of others helped to inspire new ideas for our system. Hearing from other users of the system was very interesting. We had some many issues with adoption when rolling out and it was kind of refreshing to hear that other companies have the same issues and how they were able to get the buy in that was necessary. Each company was using the system in a different way but we also use Sales Force so that sparked an idea that maybe we could have Icertis used for our Sales Force. We also have Power BI so when I saw that Icertis was going to be able to make the link to Power BI I was very excited. The reports in the system are not very easy to run so as soon as we can link to Power BI we will.

It is thoughtful to have a nice hotel but this hotel was so expensive I didn't feel right having our company pay for such an expensive room for one night. I think it would be nice to have more time to hear from the Icertis team about the system. How they manage the Soft Desk - what can we as customers do to submit a better ticket. Should there be more information contained in the ticket so that it can be address timely without a lot of back and forth.

The Icertis team listens to your needs and helps you to configure the system so that you can get what you need. They are easy to work with and they want you to end up with the product that you envisioned. Icertis is very supportive during implementation. They are responsive and want to make sure that any issues that occur as testing is going on, it is corrected quickly. There is no other software company that I have worked with that has a more responsive knowledgeable help desk staff.

Icertis has allow us to have a single repository for our contracts across the country. We have visibility to insurance status for every contract, this is very import to our Risk department. We can also track and report out DBE goals using the system. It has helped us to get our DBE reporting in one place and visibility to Legal and Internal Audit. Our Board of Directors has mandated a system where we can track DBE compliance. The Board has been very happy with the reports and that everyone is using Icertis for DBE compliance. We have notifications that go to field engineers so that they can do their CUF (commercial useful function) checklists on a timely basis.

Configuration, Flexibility, Potential for customization, better than competitions' products

Icertis forces you to rethink your workflows.

This is the best product I have used so far.

- Improve processing SLA - prior to Icertis, we did not have a defined process for handling our SLAs

- We have also experienced revenue recognition with the help of Icertis where as before we were not aware of some of the rev rec

- Visibility into vendor discounts. Prior to Icertis, we were not aware if/when we were eligible for a bulk discount from a vendor. Icertis helps us get more visibility into these discounts.

-The all-up contracting process is more transparent and we can see exactly what the status is on any given contract and who the approver is so we can accelerate time to value in our contracts.

This solution is very easy to use and to configure insuring a seamless End to End Source to Contract process implementation. It allows also process optimization and automation

I have nothing to report. The solution has been very well quoted by our users during a given plateau phase

the leader and looking forward to even further innovate

From paper Contract and/or scanned doc as picture, we are not using all the data which is available in our contract to proper manage Risks and opportunities. Moving into a fully digitised CLM process will Foster and improve our way to manage our contractual Relationship with our supplychain

We are a leading aviation company that integrates Icertis with our instance of Salesforce to house and execute thousands of contractual agreements. Using a powerful cloud-based platform, Icertis accommodates for numerous product templates and contract types required by our business. Icertis helps to streamline the contracts lifecycle process with sophisticated approval routing and tracking, efficient document version control and robust search capability. A highly responsive and knowledgeable technical support team allows our on-site Icertis administrators to provide excellent customer service to the sales team. In addition, our Icertis account team partners with us on system enhancements and upgrades as our needs change and evolve.

Enhancements can take a while to complete depending on the coding involved. The UAT environment isn't always stable as changes are being made although more recently, customers have the option to purchase a third environment.

Automating the entire contract lifecyle and building a single repository to house contracts.

Central location of documents, electronic signature, compatibility with MS Word. Attachment capability is a great feature , record retention. I like the dashboard, instant view of status and document creation performance metrics.

Lack of speed, Lack of confidence uploading and downloading documents and retaining changes. It seems to have a mind of its own pulling previous document versions. The naming convention/search feature doesn't save. Also default to 32 page viewing should be the default view vs. selecting page view each time. I will create hundreds of agreements along with many colleagues, and searching would be much faster.

Have in house support link to ICM dedicated

Central location for agreements, electronic signature, record retention, tying performance metric mechanisms to agreements

Ease of use, leading technology in the CLM world, great support and interaction with us as a customer, they seek our input on what is needed/wanted. Adapted well to some of our specific needs. Work flows for approvals specific to our needs is a huge win for us in this system. Icertis support/help desk is the most responsive I have worked with in any IT area.

Some of the User interfaces require a few too many clicks to reach the desired function or record. We have found the interface with Docusign to be cumbersome and so we use it outside the system. Part of that is due to our own internal habits and processes for providing documents to our customers.

A full featured CLM platform that is administered by the customer and has extremely good support. Icertis is working to provide leading edge tech in their platform using ML and AI to automate the contracting process. Strong customer support and interaction with all levels of Icertis to insure we are getting the tools we need.

Control of the contracting process and those who have access to various types of agreements. A much improved approval flow and document repository. We are achieving faster turn around on contracts.

Icertis has a design that really makes you want to work, the dashboard and the storage capacitiesare really nice too.

It is also very easy to update contracts and track changes and updates.

For me there is almost nothing that causes me problems in this software... In my company I am not the only one to work with and none of us has any problem...

Nothing.. Do not hesitate to work with this software...

Take the time to set it up properly with all your team !

Thanks to Icertis we were able to save a lot of time on how to manage our contracts.

Having a repository for the contracts. This will provide a seamless transition as people move out and into their positions and allow them to access the contracts without hesitation

Still so new to the program so difficult to say. At the moment everything looks great, so no complaints.

Providing a view only access to allow team associated with the contracts, but not needing to update anything, access to see and review contracts as needed.

Providing a hub for all our contract needs, allowing easy access to the contracts even when team members move on.

Icertis is very robust and all aspects of the contract are right at your fingertips. No searching for files or losing versions. You can review the complete approval process, who signed, where it sits currently, the next steps. The best part is that icertis seamlessly links with Salesforce. You can work entirely in Salesforce and manage all phases of the contract from within an opportunity.

Reporting and ability to easily export data, but that is changing with the new analytics.

Icertis is a great CLM tool.

We manage all of our contracting with icertis. Icertis saves time, puts all data in one place, is easy to use from anywhere and stream lines the contracting process.

The easiness to work with this tool. The dashboard is pretty straight forward and on top of that the help link is extremely detailed. When I was first learning to use the tool, the help button gave me detailed information on everything I needed.

No complaints so far and I only heard great things from the rest of the team.

Contract management is much more efficient now. There is no time wasted in sending e-mails back and forth. Contracts can be accessed from anywhere.

Very helpful to be able to assign tasks and track the process of contract finalization.

There is some duplication with current systems.

I would recommend icertis if you have a lot of stakeholders involved in your contracts as well as if you have numerous contracts and you need to keep track of them all in one concise place. It's also nice to be able to assign tasks and insert commitments.

This is helping us to move contracts through our process quicker and keep records of edits. Outside stakeholders are also recognizing that this tool is helpful and time saving for them as well.

I like the dashboard and storage capabilities and how you can save your redlined contract versions in a bank in each contract folder.

I am most definitely not a fan of how the only person who can upload a template is an administrator. Also, sometimes you get forced out of the program with a greyed-out screen when adding new companies/clients and have to start over.

This is great for smaller businesses, but the time-out issues and the buggy email alerts are tough in a fast-paced office with short deadlines.

Solving the issues of cloud storage for contracts that can be seen and edited by users in all of our offices

I like the centralized nature and ease at which we can create agreements. The integration with DocuSign is a key component that is seamless.

I dislike the fact that to accurately account for all contract terms on third party paper you have to essentially create a new document in their system filling out all of the applicable terms. I wish, and I think it's coming, that one could just upload a third party document and the system recognizes the important terms.

It is great for expediting review and signatures on smaller internal templates. It struggles a little when asked to do a ton with more involved contracts.

The ease at which we create NDAs and other documents is great. The feedback I've received internally is that the system is way less of a burden than sending it around manually via email.

It made such a difference in my productivity to have access to all my customer Master Agreements and SOW available to me any time of the day or night.

Really nothing to dislike at this time. All my info is at my fingertips when I need it.

Having all your agreements/contracts in one place has literally saved me so much time and made me productive. I no longer wait to get the most recent MSA or SOW from administrators that work in different time zones.

Access to the contractual information when I need it to be productive.

This is a very efficient way for me to process agreements that has eliminated a lot of chasing of people for approvals and information.

Have had issues with some notifications going to spam. Otherwise a great product.

I am now able to process agreements much faster and the process is standardized and efficient.

Since i use this product it make me save a lot of time that's why i really appreciate it, the automated process also is very useful and the app wich auto fill the informations for receipts thats a really nice feature !

The only thing i d'ont really like is when you have a transaction problem it take a certain time t because its not automatic

Really good i'll do my best to share and spread your product to my friends and environement

Nothing at the moment really happy.

I love the ease of navigating my contracts so that I can timely approve or reject.

when my agreements are listed out it is a tad of a runon sentence

Approval and rejection of contracts from negotiations

I like how easy it is to work within the software. It's also nice how all the information I need to review is in one spot and can be accessed so easily.

I do think to help get employees up and running faster a basic level of training would be beneficial.

Icertis allows one spot to keep documentation and information that needs to be shared with multiple internal and external teams.

I really enjoy the ease of the interface and the power that is there in the tool. I truly believe customer support is the best I have ever had of any vendor in my career. Excellent people and excellent technology.

Length to configure. Excellent resources for project configuration but the time from beginning to end is a challenge in a fast paced project.

Global solution for all buy side agreements.

Collaboration between team members is helpful, it was good to move to electronic signature, everything is kept in one place for future teams

My notifications go into trash which is inconvenient, the system doesn't keep reminding users for approval, which requires us to reach out continually to get approvals and this is an inefficiency

Electronic signature, keeping all documents in one area, consistency

iCertis is super easy to use, sleek, user-friendly, and easily customizable. It has generated a lot of enthusiasm internally.

There isn't really anything I dislike, to be honest!

iCertis is incredibly innovative and listens to the concerns of its customers, which is fantastic.

We really needed more controls around the contracting process, and iCertis has been very helpful in implementing this.

The intuitiveness of the app. We also have a great project manager and support specialist.

The inability to set the priority on defect tickets. Nothing with the application itself.

Automated workflows have been the biggest benefits. we are now able to place stop gaps for agreements that meet a certain threshold.

The flexibility to configure to meet our business needs on both the sell side and buy side & ability to integrate to our operational systems.

With the highly configurable nature of the product, the great flexibility also introduces some complexities, particularly when making configuration changes after the system is live and populated with contract data.

Be thoughtful in timing of finalizing configuration and going live with loading contract data.

We are looking to revolutionize our entire contract management life cycle and integrate to our operational systems that execute our contracts.

Easy to use and easy to adopt and administer

user adoption, users do not want to change the way they submit contracts. This is a little more complex than they are use to.

The ability to search across contracts and manager reporting.

The easy of use and functionality of the Icertis platform is unmatched.

Currently, there is nothing to note for this section.

Give them the time to prove that their product is noteworthy.

Contract Management (Redlining and tracking).

Look and feel, accessibility of contracts

Good Product. Nothing as such to dislike about

Yes. Good Product. Can be customized according to client need. Useful for creation and central repository of large enterprise contracts

We use ICM to generate offer letters as well as use it to create and store Appointment letters, NDA, SOW and Contracts. Benefits user to fetch employee data in one glance. Reduces manual efforts.

All agreements are managed in place which allows for effective communication.

With multiple agreements need to be grouped to allow one consistent email to end user.

Multiple agreements with contradicting business language.

The storage capabilities and the customer service is really polite and helpful

Only admins can upload templates and length to configure.

Really helpfulf and usefull

Global solution for all my business.

Consistent process for logging and tracking agreements

Functionality is not user friendly but will acquire the knowledge as I create more agreements.

Logging and tracking agreements consistently.

The system is quite intutive and the links make it easy to get to the correct spot fast.

The system had timed out a couple times when I used it earlier this year.

The system is quite intuitive in taking you through the process of creating and signing a contract.

The contract creation and signing process.

I like the electronic approval flow and documentation

That documents have to be downloaded and save and then re-uploaded instead of real time updates.

Take the time to set it up properly.

Vision of expiring contracts, approval flows, electronic approvals, electronic document storage, documentation of business owner review and buyoff

Very easy to update contracts and track changes and updates. Also, it knows what I can update and what legal needs to review

Set up for Logistics can be difficult when the platform is focused on the main business.

Global visibility and single source location

I like that everything is easy to find and use.

Nothing at the moment. It is still early but so far so good!

It is providing organization for our contracts and making it easy to write them.

Automated PO generation with line items of your choice of template

"Notification" option is not very prominent and is not linked to email id

All kinds of contract management under one repository.

I ejnoyed the managing tasks & notification features.

Sometimes have to hunt to find the correct function.

Supplier contracts, it's great to have it all in one spot.

Cloud based, Ease of use, API-first architecture

There is no integration with Oracle and lack of phone support.

enterprise centralized contract repository, redlining, compliance, analytics