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Icertis Contract Management Software Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

7 months

Icertis Contract Management Software Reviews (92)

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Reviews

Icertis Contract Management Software Reviews (92)

View 1 Video Reviews
4.2
92 reviews

What do users say?

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Verified User in Biotechnology
UB
Verified User in Biotechnology
Mid-Market (51-1000 emp.)
"Great Tool for Contract Management"
4/5
What do you like best about Icertis Contract Management Software?

It’s a great tool for contract management. Review collected by and hosted on G2.com.

What do you dislike about Icertis Contract Management Software?

The application can run slowly sometimes Review collected by and hosted on G2.com.

WASEEM PASHA S.
WS
WASEEM PASHA S.
Procurement Executive
Small-Business (50 or fewer emp.)
"I have great experience using this for creation of MSA SOW AND CHANGE ORDERS"
5/5
What do you like best about Icertis Contract Management Software?

icertis Contract Management (ICM) is a leading contract management application developed by Icertis, a software company specializing in contract lifecycle management solutions. ICM helps organizations manage their contracts more effectively throughout the entire lifecycle, from creation and negotiation to execution and analysis. It offers features such as contract authoring, workflow automation, contract analytics, and compliance management. Review collected by and hosted on G2.com.

What do you dislike about Icertis Contract Management Software?

sometimes there will be signature issues we have to recall and send there will be no reminder email sent to vendor regarding e-sign Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals
AP
Verified User in Pharmaceuticals
Mid-Market (51-1000 emp.)
"Industry expert, tons of customization options"
2.5/5
What do you like best about Icertis Contract Management Software?

Industry expert, tons of customization options. Used enterprise-wide for both buy and sell side, so it was nice to have one system across the organization and streamline updates, e-signature process, etc. things common for both sides, maintenance support, etc., and ability to maintain separate access for all different user roles. Review collected by and hosted on G2.com.

What do you dislike about Icertis Contract Management Software?

Though the vendor is flexible and allowed us to customize as we want, the customizations were a pain to maintain during the upgrade process. The implementation team was very flexible - which is a negative in this case as they didn't advise on best practices and we ended up spending a long time undoing what we had implemented. Also, very lengthy implementation and onboarding process. System is not intuitive and users require a lot of support. Review collected by and hosted on G2.com.

kiran k.
KK
kiran k.
Enterprise (> 1000 emp.)
"Security assurance"
4.5/5
What do you like best about Icertis Contract Management Software?

I like mostly for data transfer from intranet to internet by using SSL certificates. It's very secure from a security perspective. Review collected by and hosted on G2.com.

What do you dislike about Icertis Contract Management Software?

Process while generating the CSR files and uploading the portals Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism
AL
Verified User in Leisure, Travel & Tourism
Mid-Market (51-1000 emp.)
"The CLM market has evolved since 2019. Icertis has not"
1/5
What do you like best about Icertis Contract Management Software?

It's a basic contract repository tool. The only feature I like is the "Refine search here" field which allows you to quickly filter the list of contracts to find the one you are looking for. Review collected by and hosted on G2.com.

What do you dislike about Icertis Contract Management Software?

I could spend hours talking about everything I don't like: Elastic search synch, Editing a field in a contract, not being able to filter the Supporting Document list per contract, Need to publish your contract type form changes and take the system offline for 10 minutes. I could go on. Review collected by and hosted on G2.com.

BR
Benedikt R.
Business Dev. Manager
Small-Business (50 or fewer emp.)
"Icertis - a love story?"
3/5
What do you like best about Icertis Contract Management Software?

Well, I like ICertis a lot as well as the "potential" support given, but... that´s just one part of the story Review collected by and hosted on G2.com.

What do you dislike about Icertis Contract Management Software?

there was/is simply too many errors, lifting the errors took quite a lot of time and sometimes I still do not know why I can´t connect to Icertis data base... Review collected by and hosted on G2.com.

Verified User in Biotechnology
UB
Verified User in Biotechnology
Enterprise (> 1000 emp.)
"Icertis is a good platform for tracking and maintaining repository of bulky agreements."
4.5/5
What do you like best about Icertis Contract Management Software?

Cloud based platform with good security. Review collected by and hosted on G2.com.

What do you dislike about Icertis Contract Management Software?

It can be made bit more user friendly by increasing feasibility to search for old contracts with ease. Review collected by and hosted on G2.com.

kimberly B.
KB
kimberly B.
Tutor
Enterprise (> 1000 emp.)
"ICertis is customer focused and easily configured"
5/5
What do you like best about Icertis Contract Management Software?

ICertis is customer focus and ensures success by making sure they met customers needs. Their API's are easy to work with and integrate with systems Review collected by and hosted on G2.com.

What do you dislike about Icertis Contract Management Software?

We currently are working with the next level team on rich text formatting and would like to use this feature. Review collected by and hosted on G2.com.

DM
Drew M.
Customer Success Partner
Enterprise (> 1000 emp.)
"Smart contracts with embedded AI"
5/5
What do you like best about Icertis Contract Management Software?

Very easy to use with embedded analytics and AI. The reporting is very seamless and impressive what the solution can do straight out of the box. Will recommend to everyone. Review collected by and hosted on G2.com.

What do you dislike about Icertis Contract Management Software?

The UI can seem a little dated at times. It could use an upgrade to the latest WCAG standards. It would also be great to see more pre-packaged integrations with Ariba. Review collected by and hosted on G2.com.

Moazzam K.
MK
Moazzam K.
Member
Mid-Market (51-1000 emp.)
"The tool has the capability to meet the CMS requirement for most of the organization's need."
4/5
What do you like best about Icertis Contract Management Software?

The tool is robust and has AI-based functionality, which is futuristic. The out of the box functionality will fit in the need for most of the organization CMS requirement. Review collected by and hosted on G2.com.

What do you dislike about Icertis Contract Management Software?

iCertis need to work on the implementation side. Not very pleasant experience working with iCertis implementation partner. Review collected by and hosted on G2.com.

Questions about Icertis Contract Management Software? Ask real users or explore answers from the community

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GU
Guest User

What is Icertis Contract Management Software used for?

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Mike D.
MD
Mike Davis
•
Last activity over 6 years ago

How anyone deployed separately with and without AI tools? How was the experience with each?

Pricing Insights

Averages based on real user reviews.

Time to Implement

7 months

Return on Investment

21 months

Average Discount

16%

Icertis Contract Management Software Comparisons
Icertis Contract Management Software Features
Contract Creation
Customizable Templates
Contract Editing