IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA) Reviews & Product Details

IBM TRIRIGA is an intelligent real estate and facilities management solution and a trusted IWMS Leader. With the smart application of data, IoT and AI, TRIRIGA gives you greater visibility into space and facility utilization, occupant experience, capital projects, and lease administration and accounting. Improve space and facility utilization Balance right-sizing, relocation, mergers and acquisitions, and occupant expectations, to use your facilities to their fullest. Create a better workplace experience Help win and retain employees when you deliver the right mix of space management, workplace services and user technology. Optimize lease administration and accounting Consolidate and streamline all leases to right-size your space, reduce costs and analyze financial impacts. Maximize capital projects Advance the quality of capital, facility and environmental projects. Create more efficient reporting Let your data tell a story and bring it to life with simple, intuitive do-it-yourself reports.

Seller

IBM

Discussions

IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA) Community

Languages Supported

Arabic, Czech, Danish, German, English, Finnish, French, Hebrew, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Nicole Gerentine (Worldwide Campaign Manager at IBM)

Value at a Glance

Averages based on real user reviews.

Time to Implement

12 months

Return on Investment

27 months

View More Pricing Information

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User Insights

Average based on 203 real user reviews.

Implementation Time

12 months

Perceived Cost

$$$$$

IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA) Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA), and what problem is it built to solve?

IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA) is used to bring real estate and facilities work into a shared system. Teams use it to manage property and lease information alongside space, maintenance, and capital project activities.

What languages does IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA) support?

IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA) supports 20 languages, including Arabic, Chinese (Simplified), Czech, Danish, Dutch, and others.

What company sizes and industries is IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA) the best fit for?

The strongest fit signal is for enterprise organizations managing substantial real estate or facilities portfolios. Positive user experience is concentrated in large organizations and in sectors with complex property, space, or operational needs.

Enterprise organizations: Companies with more than 1,000 employees.
Government: Government administration and related public-sector operations.
Utilities: Organizations managing facilities and real estate across their operations.
Real estate and banking: Teams handling property portfolios, leases, and associated accounting.

How long does it take to implement IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA) across a team?

Go-live is most often a long, multi-phase effort, with timelines extending beyond a year the clearest cluster. Other teams report shorter implementations, though the time required varies considerably.

Time to go live	Relative frequency
More than 12 months	Most common
6–12 months	Less common
Under 6 months	Infrequent

What customer support options does IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA) provide, and how do users find the overall support experience?

Support is available through knowledge resources and assisted channels, including the knowledge base, chat, and phone support. The support experience is mixed: users describe helpful assistance resolving issues, while others report slow responses or inconsistent product expertise.

What is the experience like for teams switching to IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA) from another tool?

Moving to IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA) has often meant replacing a narrower lease, accounting, or facilities tool with a broader system for connected real estate and operational work. Prior tools include lease and accounting systems such as Accruent and SAP FRE, as well as work-management tools such as MCS; some teams also moved from spreadsheet- or Primavera-based processes. The expanded scope and centralization can reduce reliance on separate systems, but the transition may require careful implementation and adjustment to a more complex product.

What features or capabilities could make IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA) even more useful?

The product could be more useful with improvements that make everyday work smoother and information easier to act on.

Simpler interface and navigation: Reduce excessive clicks, pop-up windows, and complexity so users can find and complete tasks more easily.
Stronger reporting and analytics: Make reports easier to build and use, with clearer dashboards and more built-in analytical capabilities.
Better performance and stability: Improve responsiveness and reduce slowdowns, freezes, and other reliability issues.

G2 reviews are authentic and verified.

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Jon C.

Associate Planning/Project Manager

Enterprise (> 1000 emp.)

11/28/2018

"Lots of data - hard to use"

4/5

What do you like best about IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)?

A lot of data can be captured and this can be used to manage business decisions Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)?

The user interface is not intuitive (pre-Perceptive apps) and there are so many data fields it is difficult to create a strategy around data entry/collection Review collected by and hosted on G2.com.

Recommendations to others considering IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA):

Get an implementation partner to help you identify business requirements; create a cross-functional governance team to manage the project and product beyond implementation Review collected by and hosted on G2.com.

What problems is IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA) solving and how is that benefiting you?

We are starting to better understand technician resourcing and work effort required for specific tasks. Also the number of request types are analyzed to understand where the most impactful business decisions can be made Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 Gives Campaign

Jon M.

Technical Accounting COE

Enterprise (> 1000 emp.)

4/25/2019

"tririga review"

4.5/5

What do you like best about IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)?

Tririga ability to do lease accounting for both usgaap and ifrs Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)?

still missing some reports and functionality out of the box Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 Gives Campaign

Verified User in Computer Software

Mid-Market (51-1000 emp.)

4/24/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"TRIRIGA provides an IWMS solution that can meet a company's specific needs"

5/5

What do you like best about IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)?

TRIRIGA has a wide depth of functionality that can be configured to meet a customer's specific needs. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)?

Make sure that you have an implementer who understand your business needs and the full functionality of TRIRIGA, otherwise, you may configure something that is already provided out of the box. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 Gives Campaign

Verified User in Electrical/Electronic Manufacturing

Mid-Market (51-1000 emp.)

4/23/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"FAE"

4/5

What do you like best about IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)?

Strange as it may seem, the IBM name and Watson carries a lot of value. From a business partner perspective this is one of the most attractive aspects to partnering with IBM. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)?

When setting up our own cloud accounts the process turned out to be somewhat unclear or cumbersome. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 Gives Campaign

Brendon P.

Technical Consultant

Enterprise (> 1000 emp.)

4/25/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"I have worked with TRIRIGA for a long time"

3.5/5

What do you like best about IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)?

The flexibility of the software, its ability to connect everything together. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)?

Dated interface, sometimes slow performance, tedious configuration. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 Gives Campaign

Verified User in Entertainment

Enterprise (> 1000 emp.)

4/24/2019

"Tririga has met and exceeded my expectations."

3.5/5

What do you like best about IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)?

I like that I can use GIS technology to be able to locate assets. I also find the navigation within the system easy to follow. Our purpose involves assets, equipment, and opportunities that contain information Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)?

I dislike the number of pages that have to be open to use Tririga. It consumes time and often causes confusion. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 Gives Campaign

Verified User in Government Administration

Enterprise (> 1000 emp.)

Updated 4/24/2019

Originally submitted 11/29/2018

"TRIRIGA Lease & Space at work"

4.5/5

What do you like best about IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)?

TRIRIGA is an enterprise solution so all data is connected primarily through the Building IDs and it has built-in approval, notifications, etc. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)?

It's massive and sometimes hard to find what you're looking for. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 Gives Campaign

Verified User in Leisure, Travel & Tourism

Enterprise (> 1000 emp.)

4/24/2019

"Tririga review"

3/5

What do you like best about IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)?

We prefer the equipment based inventory set-up to our previous work-based system (Maximo), and the ability to move future work when a current opportunity is deferred. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)?

Field names are repeated and difficult to find in reporting. BIRT reporting has been very problematic. We have moved away from using BIRT. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 Gives Campaign

Verified User in Financial Services

Enterprise (> 1000 emp.)

4/25/2019

"Connection of enterprise Facility Data"

4/5

What do you like best about IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)?

Bringing together Real Estate, Operations, Work Management and CAD data to enable enterprise decision making and right-sizing our organization has been extremely beneficial. The need to improve performance and compatibility with Bentley Microstation needs to be improved. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)?

Compatibility with Bentley Microstation. We have been told by IBM that they are not on the roadmap strategically. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 Gives Campaign

Verified User in Utilities

Enterprise (> 1000 emp.)

4/24/2019

"Sessions very Informative"

5/5

What do you like best about IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)?

Tririga being a single platform with multiple modules enables a wide variety of users to access one system. Easy to use forms and information is visible to many. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)?

I enjoy using Tririga, Easier reporting functionality may be helpful, especially with metrics. Review collected by and hosted on G2.com.