Consulting Services for IBM MaaS360

Stratix designs, deploys, manages, and supports end-to-end mobile technology solutions for business, healthcare, and education. With our industry-leading expertise and resources, you get just one hand to shake and everything you need to maximize your technology investments. At Stratix, we believe your people deserve reliable mobile technology that makes it easier, not harder, to do their best work. Partner with trusted experts to develop, scale, and manage the right mobile technology solution for your organization. Stratix gives you step-by-step, hands-on support to ensure your teams get the most from their devices, quickly and reliably. Here's how we can serve your enterprise: 1. Solution Design: Our solutions architects take the time to understand end users' needs and pain points and your desired outcomes. They then: - Draft a comprehensive roadmap that lays out what your solution will do and how it will be managed and supported. - Workflow blueprints for a flawless rollout. - Design support playbooks addressing device and user needs over time. 2. Device Deployment: We have the industry's most advanced, high-speed integration facilities, equipped with state-of-the-art proprietary tools, to ensure rapid, accurate, and repeatable mobile technology deployments delivered to users anywhere and ready to go out of the box. Benefits include: - Each device will be set up with your exact customizations - Rigorously tested hardware, apps, and settings - Guides for end users on how to set up new devices, dispose of old ones, and get support whenever needed 3. Logistics Management: Our extensive logistics management expertise, combined with our precision and speed, means we can accelerate replacement device turnaround time from managed spare pools to the end user in as little as 24 hours. You get: - Ongoing care and repair for your devices and inventory throughout their lifecycle - Visibility of devices across your organization via our proprietary portal, itrac360 4. End-User Support: Our 24/7 remote support, with high First-Call Resolution (FCR) and industry-leading Net-Promoter Score (NPS) ratings, is backed by expert technicians to help users get back to work quickly. This reduces the churn of unnecessary repairs and provides customer-specific knowledge articles to help end users troubleshoot their unique issues. This includes: - Onshore, on-demand help from mobile specialists, not tech generalists - Answers to each end-user's questions based on their role, device, and use case Equip your team with mobile technology that just works—so they can focus on what's most important.

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