IBM Global Services

3.9
(4)

Consulting and Implementation Practice.

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IBM Global Services Reviews

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Showing 4 IBM Global Services reviews
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IBM Global Services review by Proby P.
Proby P.
Validated Reviewer
Review Source
content

"They end up doing what they want to do"

Describe the project or task the product helped with:

CRM engagement. IBMGS performed well in most phases however they delivered a product they thought was superior, not what we wanted! They shoved a round peg into a square hole and tried convincing us it was what we needed (and it wasn't!) They came in over budget and completely under-delivered.

What do you like best?

Great project management, great meeting presence and post-meeting updates, Great executive presence, Always had a technological suggestion from one of their implementation experts.

What do you dislike?

Horrible implementation, poorly managed budget. Didn't execute on our company's vision rather they tried using a solution they thought we needed..

Recommendations to others considering the product:

Really understand both your environment and your product. Challenge them with questions regarding feature parity and future growth. Plan for the long haul (3-5 years) and challenge them regarding future functionality, scalability, and feature connectivity (Cloud, other CRMs, B2B, etc.)

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IBM Global Services review by Alan I.
Alan I.
Validated Reviewer
Review Source
content

"Best place to find the right proffesional"

Describe the project or task the product helped with:

This department help us to implment 4 of our companys in sap ,,from SAP consulting to the hardware consulting , implementation and mantenience.

Only the best practice are allowed in ther performance for the better of the customer, also have great developer to create the implmentation or adjustmen for SAP to integrate the process with the reality of the company.

What do you like best?

Expertices

SAP Consulting

Best practice

Best Hardware

Project Management

Communication with the customer

What do you dislike?

Price

Spent of human resources and economic resources

Time lapses not acording to the reality of the project

Recommendations to others considering the product:

PLan real date for the implementation , consider the hardest deployments to go first , ADD better process engennierign to define the best proces to work with

What Mobility Consulting solution do you use?

Thanks for letting us know!
IBM Global Services review by Analyst/Journalist
Analyst/Journalist
Validated Reviewer
Review Source
content

"IBM GS great organization but lacks solid implementation "

Describe the project or task the product helped with:

Enterprise wide CRM deployment with advanced B2B features (linking, messages, etc.) $50M budget, 24 month timeframe.

What do you like best?

CRM features such as previous cases, audit trail, and B2B work well

What do you dislike?

Implementing was very difficult. Many challenges with post implementation support

Recommendations to others considering the product:

Costly and be prepared to do a lot of post work implementation

IBM Global Services review by Project Team Member in Staffing and Recruiting
Project Team Member in Staffing and Recruiting
Validated Reviewer
Review Source
content

"A place to learn how to best structurally implement new or existing projects"

What do you like best?

It is all about effectively and efficiently documenting and implementing. I work on existing project where lots of integration work was going on and through lots of meetings and standardized protocols our team implemented client's requirements.

What do you dislike?

Some times you could have way too many meetings.

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