Houzz Pro Reviews & Product Details

It’s easy to use and straightforward to learn on my own. Houzz offers great tutorials, and the service techs are helpful whenever I have questions. My clients really love the selection sheets and the 3D renderings. They make it easy to share my design vision, and everything is super clear for customers. Review collected by and hosted on G2.com.

There’s a lot to learn, and it can feel overwhelming at times. The leads from the software haven’t been great, and when I do get leads, they’re often shared with several others in the same line of work, which makes it harder to stand out. Review collected by and hosted on G2.com.

I think my favorite thing about Houzz Pro is creating estimates and having them approved, then turning those directly into invoices for payment. It's a pretty intuitive program, making it easy to use since I've been using it for a long time. I like having all of my documentation in one spot and being able to log in from anywhere. I could see a lot of information, even the ones I don't use like estimated revenue and estimated profit. I find it very useful that I can generate a quote request as well. It makes it really easy to track everything and have access to it from anywhere. Plus, I love that the documents are connected, allowing me to see where payments were made and how much they were for. It's a really good way just to track everything. Review collected by and hosted on G2.com.

I think some of the bigger things that I wish it could do is better reporting. I could go into my reports, but there's just a few basic reports that I can find here. I'd love to be able to break down the reporting differently. It's not great for taxes and expenses and doing things like that. It would be also nice to be able to pay subcontractors using Houzz Pro. Like, if there was a way to have a section for having my subs, I could put those in here as well and make payments through here. They could track their time and create a request, like maybe a billable time or something like that. The item tracking might have been a little bit convoluted, but I think it was probably just me trying to figure it out. I don't really use the 3D floor plans because I have separate software for that. I don't really think it's as useful to me. Contracts would be nice to have, but that's more on the contractor side, I guess. Daily logs, change orders, I don't really use those either. Review collected by and hosted on G2.com.

I like that Houzz Pro offers unlimited users, which is a big plus for my team. The customer support is also a major reason why I switched to Houzz Pro. I find the AI function for building estimates very handy and a huge time saver, especially when moving over from a previous CRM. It includes an itemized list for completing a project, making the estimation and project phases more user-friendly for customers to understand each step. Review collected by and hosted on G2.com.

I find the lack of a filtering function for the client list when sending mass emails frustrating. I have to select all and then unselect what I don't want to send, which is not convenient. It would be nice to filter by address, name, or project. Also, it's missing the ability to download information to Excel to easily manage data within the CRM. Another issue is that I can't attach the same calendar to multiple users, which makes it difficult when everyone's using the same meeting calendar. These are areas that could be improved. Review collected by and hosted on G2.com.

Integrated functionality which allows me to be more efficient and have my team and business in less separate systems. I also appreciate that we can make suggestions for how to improve and the frequent releases to add and improve on existing and new functionality. Review collected by and hosted on G2.com.

I wish the website capabilities were more robust along with the CRM capability. These are the two areas I am considering exploring options outside of Houzz Pro to better support my business and process. Review collected by and hosted on G2.com.

I appreciate Houzz Pro's capability to manage the full stack of relations within a construction project, especially in the residential realm. It covers everything from the client experience, starting as a lead through to the final cycle, including vendor relationships and orders and managing subcontractors. The unified tech stack offered by Houzz Pro allows us to quickly organize and search through parts of the company that would typically require various technology-based solutions. This integration means I can manage contracts, estimates, takeoffs, 3D floor plans, selection boards, selection trackers, and more, all within one place. Additionally, the software facilitates communication with clients and provides financing options while allowing us to look at cash analysis, keeping everything centralized and streamlined. Setup was made easier with assistance from account executives or helpers, and once started, it's user-friendly. Overall, this software's comprehensive capabilities and support make it immensely valuable in enhancing the efficiency and organization of construction management projects. Review collected by and hosted on G2.com.

I find the experience with Houzz Pro to be inconsistent across different devices. Specifically, the functionality on our work iPads and other iOS-based apps, including mobile phones, is limited compared to what is available on the computer. I would like to see greater functionality in these iOS apps to improve our workflow and efficiency. Review collected by and hosted on G2.com.

I like that the CRM is integrated with an invoicing system that includes a way to pay virtually along with being able to draw floor plans too. I haven’t found another system that includes all of those things Review collected by and hosted on G2.com.

I can’t refund a payment through the Houzz system. If a customer pays with a credit card I have to refund them with a bank check instead of reversing the payment digitally Review collected by and hosted on G2.com.

I like the catalog feature in Houzz Pro. I also appreciate the photos that accompany proposals for clients to view. The initial setup was very easy. Review collected by and hosted on G2.com.

It's very slow, there are always delays. I also don't like that it charges my clients a fee to pay with credit card when many other programs don't charge a fee. The subscription cost is also too high. I wish I hadn't switched from IVY to be honest. Review collected by and hosted on G2.com.

I like that Houzz Pro is a one stop shop for organizing projects, leads, and contacts, and for sending estimates, contracts, and invoices. I appreciate the 3D model system and the AI integration, as they enhance the design process. The service is great when issues arise, and the initial setup was very easy with the team's help. Review collected by and hosted on G2.com.

Occasionally the login system is funky Review collected by and hosted on G2.com.

I like the format of the system, and that it allows designs aspects. Perfect for our small business. Review collected by and hosted on G2.com.

Still learning the system, but so far so good. Review collected by and hosted on G2.com.

Super easy, sleek, and modern! All inclusive for all the basic needs we have to properly manage our projects. Review collected by and hosted on G2.com.

The only thing I could say is maybe the customer service could be a little more responsive. Review collected by and hosted on G2.com.