Hook Features

Provides users a customer-specific score to determine the overall satisfaction of each customer. This feature was mentioned in 41 Hook reviews.

Based on 41 Hook reviews. Monitor customer actions overall as well as their interactions with different teams within the company, such as the support team

Gain a holistic view of your customers. Create customer profiles based on data pulled in from multiple sources including CRMs, service desks, marketing tools, and financial systems such as accounting and payroll software. 39 reviewers of Hook have provided feedback on this feature.

Create and structure key customer success processes into a "playbook" to create unified team best practices for handling customers. This feature was mentioned in 33 Hook reviews.

Based on 32 Hook reviews. Separate customers into similar segments based on criteria such as subscription models, support needs, or usage behaviors to allow for more personalized and specific attention.

Based on 37 Hook reviews. Identify which customers are getting the most out of your products or services and highlight those who have not yet fully adopted or may need further training.

Allows users to create and send out surveys to customers to determine net promoter scores and other key satisfaction information. This feature was mentioned in 24 Hook reviews.

Calculates the risk that your customers will not renew or continue using your product or service. This feature was mentioned in 37 Hook reviews.

Discovers and highlights factors that lead to upsell opportunities. 33 reviewers of Hook have provided feedback on this feature.

Allows users to set custom triggers to signal actions that will lead a customer to act in a particular way. 31 reviewers of Hook have provided feedback on this feature.

Ability for the platform to learn and improve predictions based on previous customer behavior and a growing database of customer information. 29 reviewers of Hook have provided feedback on this feature.

As reported in 15 Hook reviews. Service quality is measured in real time to provide alerts to case managers on opportunities for improvement

Based on 16 Hook reviews. Provides dashboards and reports to describe profiles and trends.

As reported in 15 Hook reviews. Measures the business value of each customer and their contribution to the company bottom line.

Based on 13 Hook reviews. AI technologies like NLP, NLU, and/or NLG are used to analyze and process text provided by customer interactions.

Based on 13 Hook reviews. The product automatically discerns customer sentiment from text and/or calls for proactive action.

Calculates the likelihood of your customers continuing to use your product or leaving. 18 reviewers of Hook have provided feedback on this feature.

As reported in 37 Hook reviews. Access pre-built and custom reports and dashboards for viewing

Based on 34 Hook reviews. The number of sources from which the platform can pull customer data and how well those integrations are supported.

Ability to input, modify, and extract data from the application in bulk through a structured file. This feature was mentioned in 34 Hook reviews.

Automates everday customer success functions for more efficient and effective day-to-day processes. 35 reviewers of Hook have provided feedback on this feature.

Based on 34 Hook reviews. Set alerts for customer actions in order to respond quickly and proactively.

Allows administrators to accommodate their unique process. Includes ability to create custom objects, fields, rules, calculations, and views. This feature was mentioned in 32 Hook reviews.

As reported in 34 Hook reviews. Ability for the platform to grow with the user's company and support an increasing number of customers and users within the platform.

The measures taken to ensure that the customer data being held within the platform is being hosted in a safe environment and is not prone to risks. 29 reviewers of Hook have provided feedback on this feature.

As reported in 35 Hook reviews. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond.

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. This feature was mentioned in 31 Hook reviews.

Generates a score that represents the likelihood of customer churn and customer satisfaction. This feature was mentioned in 19 Hook reviews.

Catalogues and organizes a profile for each customer where every data point is attributed to. 18 reviewers of Hook have provided feedback on this feature.

Based on 13 Hook reviews. Set alerts for customer profiles in need of urgent attention and resolution.

Ability to see analytics at the account level.

Ability to see analytics at the user level.

Ability to compare usage across segments such as role, company size, etc.

See how users move though a product via grouped page sequences

Receive automated alerts and reports based on gains or losses in performance.

View analytics for multiple products in a single dashboard, including cross-product engagement

Scores customers and visitors to identify at-risk or thriving accounts.

Breadth and functionality of integrations with third-party products.

As reported in 11 Hook reviews. Can operate under at least two distinct sales methodologies

Based on 10 Hook reviews. Includes recording and review capabilities to train new salespeople or review old deals

Creates and stores multiple playbooks for sales

Highlights cross-sell, upsell, and white space opportunities 11 reviewers of Hook have provided feedback on this feature.

Can fully automate the deal renewal process

Suggests content appropriate to stage and tone of the deal

Allows multiple relationship maps for each account and opportunity

Includes explicit definitions of stakeholder roles

Allows users to generate text based on a text prompt. This feature was mentioned in 13 Hook reviews.

Based on 13 Hook reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives