Hook Features

Based on 41 Hook reviews. Provides users a customer-specific score to determine the overall satisfaction of each customer.

Monitor customer actions overall as well as their interactions with different teams within the company, such as the support team 41 reviewers of Hook have provided feedback on this feature.

Gain a holistic view of your customers. Create customer profiles based on data pulled in from multiple sources including CRMs, service desks, marketing tools, and financial systems such as accounting and payroll software. 39 reviewers of Hook have provided feedback on this feature.

Based on 33 Hook reviews. Create and structure key customer success processes into a "playbook" to create unified team best practices for handling customers.

Separate customers into similar segments based on criteria such as subscription models, support needs, or usage behaviors to allow for more personalized and specific attention. This feature was mentioned in 32 Hook reviews.

Based on 37 Hook reviews. Identify which customers are getting the most out of your products or services and highlight those who have not yet fully adopted or may need further training.

Based on 24 Hook reviews. Allows users to create and send out surveys to customers to determine net promoter scores and other key satisfaction information.

Calculates the risk that your customers will not renew or continue using your product or service. This feature was mentioned in 37 Hook reviews.

As reported in 33 Hook reviews. Discovers and highlights factors that lead to upsell opportunities.

Allows users to set custom triggers to signal actions that will lead a customer to act in a particular way. This feature was mentioned in 31 Hook reviews.

Based on 29 Hook reviews. Ability for the platform to learn and improve predictions based on previous customer behavior and a growing database of customer information.

Service quality is measured in real time to provide alerts to case managers on opportunities for improvement 15 reviewers of Hook have provided feedback on this feature.

Provides dashboards and reports to describe profiles and trends. This feature was mentioned in 16 Hook reviews.

Measures the business value of each customer and their contribution to the company bottom line. This feature was mentioned in 15 Hook reviews.

AI technologies like NLP, NLU, and/or NLG are used to analyze and process text provided by customer interactions. 13 reviewers of Hook have provided feedback on this feature.

As reported in 13 Hook reviews. The product automatically discerns customer sentiment from text and/or calls for proactive action.

Calculates the likelihood of your customers continuing to use your product or leaving. This feature was mentioned in 18 Hook reviews.

Access pre-built and custom reports and dashboards for viewing This feature was mentioned in 37 Hook reviews.

As reported in 34 Hook reviews. The number of sources from which the platform can pull customer data and how well those integrations are supported.

Ability to input, modify, and extract data from the application in bulk through a structured file. 34 reviewers of Hook have provided feedback on this feature.

As reported in 35 Hook reviews. Automates everday customer success functions for more efficient and effective day-to-day processes.

Based on 34 Hook reviews. Set alerts for customer actions in order to respond quickly and proactively.

As reported in 32 Hook reviews. Allows administrators to accommodate their unique process. Includes ability to create custom objects, fields, rules, calculations, and views.

As reported in 34 Hook reviews. Ability for the platform to grow with the user's company and support an increasing number of customers and users within the platform.

Based on 29 Hook reviews. The measures taken to ensure that the customer data being held within the platform is being hosted in a safe environment and is not prone to risks.

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond. 35 reviewers of Hook have provided feedback on this feature.

As reported in 31 Hook reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

As reported in 19 Hook reviews. Generates a score that represents the likelihood of customer churn and customer satisfaction.

Catalogues and organizes a profile for each customer where every data point is attributed to. 18 reviewers of Hook have provided feedback on this feature.

Set alerts for customer profiles in need of urgent attention and resolution. 13 reviewers of Hook have provided feedback on this feature.

Ability to see analytics at the account level.

Ability to see analytics at the user level.

Ability to compare usage across segments such as role, company size, etc.

See how users move though a product via grouped page sequences

Receive automated alerts and reports based on gains or losses in performance.

View analytics for multiple products in a single dashboard, including cross-product engagement

Scores customers and visitors to identify at-risk or thriving accounts.

Breadth and functionality of integrations with third-party products.

Based on 11 Hook reviews. Can operate under at least two distinct sales methodologies

Based on 10 Hook reviews. Includes recording and review capabilities to train new salespeople or review old deals

Creates and stores multiple playbooks for sales

As reported in 11 Hook reviews. Highlights cross-sell, upsell, and white space opportunities

Can fully automate the deal renewal process

Suggests content appropriate to stage and tone of the deal

Allows multiple relationship maps for each account and opportunity

Includes explicit definitions of stakeholder roles

Based on 13 Hook reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. 13 reviewers of Hook have provided feedback on this feature.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives