--- title: Escapia Reviews meta_title: 'Escapia Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 15 reviews by the users' company size, role or industry to find out how Escapia works for a business like yours. aggregate_rating: rating_value: 3.4 review_count: 15 scale: '5' date_modified: '2026-07-07' parent_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- # Escapia Reviews **Vendor:** Vrbo **Category:** [Vacation Rental Software](https://www.g2.com/categories/vacation-rental) **Average Rating:** 3.4/5.0 **Total Reviews:** 15 ## About Escapia Escapia is the leading vacation rental software solution for professional property managers. Escapia comes with a full suite of user-friendly tools to simplify your rental operations. From robust accounting functionality, reporting, online distribution, billing, reservation manager, and more. Escapia is a great fit for vacation rental companies of all sizes. Get a demo today and learn how Escapia can help grow your business, automate tasks, and improve guest experience! ## Escapia Reviews ### 1. LOVE Escapia **Rating:** 5.0/5.0 stars **Reviewed by:** Zoe T. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Escapia?** Keeps reservations, contracts, anything regarding our property management in one spot. I love how easy it is to access information for a unit and quick view information. **What do you dislike about Escapia?** Sometimes it will hold my last filter and doesnt remove it out on its own. So I will go back into the system for something else, and my dates will still be filtered out from the day prior. **What problems is Escapia solving and how is that benefiting you?** Keeping reservations and unit information organized while also giving great reports/feedback to see where we could imrpove or how. ### 2. Great PMS **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria V. | Rental Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Escapia?** easy to use, easy integration, easy set up, customer support is very helpful **What do you dislike about Escapia?** could use additional reporting and more search options **What problems is Escapia solving and how is that benefiting you?** All in one funtionality ### 3. Working on Escapia helps us to have all our reservation information at our fingertips. **Rating:** 4.0/5.0 stars **Reviewed by:** Katie J. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Escapia?** Once a booking is made on line a contract is automatically sent to the renter from the correpondence tab. We like using the reservation grid to search available properties by using the filters. **What do you dislike about Escapia?** We are worried about switching to Rates Manager we will lose Dynamic Pricing features from other software we use. **What problems is Escapia solving and how is that benefiting you?** When bringing new properties on board it has been very challenging to get them to feed correctly to Airbnb and VRBO. ### 4. Escapia has been a huge help for our growing vacation rental company **Rating:** 4.0/5.0 stars **Reviewed by:** Marisa M. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Escapia?** The performance dashboard has been a great way to track our progress compared to past years. They pull in data for us so we can just look at the big picture, then dial down the details from there. It's also great to see Escapia coming out with new features regularly. We have loved the new Units manager in particular. It's helpful to have the amenity filtering available, and I appreciate the restructured UI. **What do you dislike about Escapia?** Exploring all the available features can be a little overwhelming, but the support center has been pretty helpful for that purpose. We have had trouble with the online guest payment portal multiple times; not a big deal, but slightly inconvenient. **What problems is Escapia solving and how is that benefiting you?** We used to manage our reservations on 2 different PMS. Having everything only in Escapia has been very helpful. We are also excited to have recently learned we can do ACH payments through Escapia. It will be great to be able to do everything regarding owner payments in one place. ### 5. Escapia currently meets most of my needs **Rating:** 4.0/5.0 stars **Reviewed by:** Karen J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2021 **What do you like best about Escapia?** User friendly; accounting; back end operations **What do you dislike about Escapia?** Search bar does not work well; does not produce all of the reports I need **What problems is Escapia solving and how is that benefiting you?** I am not solving any problems per se'. I do see that utilizing Escapia I can manage my vr company with ease. ### 6. Worst Vacation Rental Software Ever **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2022 **What do you like best about Escapia?** The tech support team is great, but the software is cheap and not what a vacation rental company needs to operate efficiently. **What do you dislike about Escapia?** Everything. it is slow and clunky. It is also not user friendly. **What problems is Escapia solving and how is that benefiting you?** None. ### 7. Future focused enhancements and user functionality **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2021 **What do you like best about Escapia?** The web-based tools and integrations with industry-leading vendors. **What do you dislike about Escapia?** The existence of "Old-School" looks and feel in certain versions. **What problems is Escapia solving and how is that benefiting you?** Integration issues that seem to be repetitive. Moving to cloud-based tools and everyday functions is going to be the saving grace. ### 8. ESCAPIA CUSTOMER SUPPORT IS HIDING BEHIND THEIR KEYBOARDS **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2020 **What do you like best about Escapia?** CUSTOMER SUPPORT IS NOT RESPONSIVE, DOES NOT RETURN PHONE CALLS OR ACKNOWLEDGE SUPPORT TICKETS. WE HAVE BEEN WITH ESCAPIA FOR YEARS AND THIS IS THE FINAL STRAW. **What do you dislike about Escapia?** ESCAPIA WANTS TO CROSS SELL EVERYTHING AND SUPPORT NOTHING. THEY HAVE CRIPPLED OUR WEB SITE FOUR DAYS AGO (OVER THE THANKSGIVING HOLIDAY) BY BLOCKING THE API, WITHOUT EXPLANATION OR SUPPORT, AND THEY HAVE FAILED TO RESPOND OR HELP OR RETURN OUR CALLS OR EMAILS FOR FIVE CONSECUTIVE DAYS. THEY SIMPLY DON'T CARE ABOUT THE FINANCIAL HARM THAT THEY ARE CAUSING OUR RENTAL BUSINESS. BUYER BEWARE.... IRRESPONSIBLE ACTIONS LIKE THIS WILL LEAD TO INDUSTRY WIDE REGULATIONS AT THE FEDERAL LEVEL TO ENSURE THAT WE HAVE AN ADULT IN THE ROOM. WE ARE BEING FORCED TO FIND A NEW HOME AT THE BEGINNING OF OUR SEASON...??? **What problems is Escapia solving and how is that benefiting you?** ESCAPIA IS NOT RESPONSIVE, DOES NOT RETURN PHONE CALLS, EMAILS OR SUPPORT TICKETS. THEY SIMPLY DO NOT CARE, NOR DO THEY HAVE THE STAFF TO SUPPORT THEIR PRODUCT OFFERING. ### 9. Escapia's software is a bit outdated for property managers **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2019 **What do you like best about Escapia?** It is easy to access to a large database of properties with detailed information **What do you dislike about Escapia?** Its interface is outdated and not super user-friendly. It has a lot of additional steps to program your information, meaning it takes longer. **Recommendations to others considering Escapia:** Don't use it. **What problems is Escapia solving and how is that benefiting you?** It glitches a lot and is a bit complicated to use. ### 10. Consistently Disappointed **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2019 **What do you like best about Escapia?** The best part of Escapia is that it's a HomeAway product; well, kind of, HomeAway bought the company some years ago but it is still very much run separately. In theory this should mean the integration is the most seamless and the Escapia team should be the quickest to adjust to the changes being made by HomeAway. That theory is the #1 reason we chose Escapia, however, it hasn't played out quite like I had hoped. **What do you dislike about Escapia?** The software is old and slow and badly in need of an interface facelift. But I could look past the aesthetics if it weren't for the fact that the system as whole has been cobbled together and the various portals don't interact well with each other. For example, a tag in the reservations tab has a different name in the correspondence tab and still a different name in the payments tab. And half the time the tag you need isn't available in the place you need it. The most egregious example is for sending guests their codes, we have to manually input them in to a field over in the mobile app section because the app cannot pull any of the fields in the reservation section. And we still have to enter it in the reservation section so that it can be sent over to our maintenance software which, by the way, you will need maintenance and housekeeping software because Escapia's is a joke and even they admit to that. Speaking of things you'll need to buy, you'll need to buy a website separately, don't think for a minute the one you get with Escapia would be sufficient, you'll need to buy a marketing email software, Escapia can't even send out an automated reservation confirmation, and you'll probably also need to buy pricing software of some sort because Escapia's pricing platform is cumbersome and rife with tools that aren't actually usable. Also, with regards to reports, there are tons in there but I have yet to find many that are particularly useful. It takes me forever to do a decent YOY comparison of sales. I end up downloading pretty much everything to Excel and then spending a lot of time manually filtering and manipulating the data. There isn't even a decent report to show me where my reservations are coming from, I have to download all the reservations and use excel to count up what percentage are coming from where. And, fun fact, there is no way to list a reservation as coming from a phone call. There are tons of simple things that you would expect Escapia to be able to do that it doesn't. Like being able to put a note on the reservation grid that doesn't block the calendar, or being able to have reservation confirmations automatically send, or being able to easily see sent items in the lead management system. I hate to beat a dead horse so I'll stop here and just say this: Escapia has potential to be a great system, and I know the other options on the market are far from perfect, but there are some basic things that Escapia needs to figure out to make their system work well and after a year and a half, I've seen very little in the way of improvement. HomeAway has been preaching a message of reinvesting in their software and made a big splash announcement back in October about spending millions of dollars on it. Not sure where that money is going but on the user side, everything seems pretty status quo. **Recommendations to others considering Escapia:** Strongly consider what the most important business needs are and whether or not Escapia can actually meet those. Also, if given the chance to get in a trial account, open up the community feedback section and read through the things people are asking for. Also take a look at how old some of them are. For example, the review request email template is hideous, spammy, and the response rate is low. There is a user voice request dated 2015 with over 50 votes and yet it's still not been fixed. **What problems is Escapia solving and how is that benefiting you?** Benefits - Integration with HomeAway/VRBO, integration with 3rd parties (BlueTent Boost for ABNB, BlueTent Pro for website, Breezeway, VR Scheduler, BeHome, etc). ### 11. Escapia for Property Management **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2019 **What do you like best about Escapia?** It provides a platform for all things property management. Owner information, reservations, property information, inquiries, etc,. **What do you dislike about Escapia?** The platform itself is not a very appealing layout, it's stuck in the 2000's with a very basic model. It also has a lot of bugs and errors, constantly rebooting to keep it running smoothly. **Recommendations to others considering Escapia:** Escpia, although has its flaw, is a good solution for reservation management, property management, and owner management. **What problems is Escapia solving and how is that benefiting you?** It provides a platform for all things property management. Owner information, reservations, property information, inquiries, etc,. ### 12. Simplifying the process **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2019 **What do you like best about Escapia?** Escapia makes it easy to input reservations, adjust them, locate and input information about guests or resevations. **What do you dislike about Escapia?** Escapia has issues where it will go down or limit access which can make it frustrating to use **What problems is Escapia solving and how is that benefiting you?** I love the different reports that you can run. It makes it very easy to relay information to owners ### 13. great tool to manage rentals **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2019 **What do you like best about Escapia?** its easy to enter and see all the information **What do you dislike about Escapia?** it would be nice if it could be customized for each user, like hide some reports that i dont use and confuse me **What problems is Escapia solving and how is that benefiting you?** we have several properties and when this tool we can easily manage them ### 14. Very Easy To Use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2018 **What do you like best about Escapia?** I like that it is very simple to use, I can access my company's reports, home owner contact info, and company balance sheets very quickly. **What do you dislike about Escapia?** I dislike that it can be very slow sometimes. When I am downloading reports (specifically general ledger reports) it can take up to five minutes to load. **Recommendations to others considering Escapia:** Although Escapia is a bit outdated, it is very easy to use and I would recommend this if you run/work for a small business. **What problems is Escapia solving and how is that benefiting you?** Along with creating monthly statements for property owners, I have access to the company's balance sheet through Escapia so I can balance debits and credits. I've realized that I can access all my reports, checking accounts, and payables/receivables all in one section. It is very helpful, as someone who isn't a computer genius, it is straightforward. ### 15. Well designed specifically for vacation rental properties **Rating:** 3.5/5.0 stars **Reviewed by:** Beth R. | Property Manager, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2018 **What do you like best about Escapia?** That it is designed specifically for our line of business. That you are able to provide feedback and suggestions for changes and they can happen **What do you dislike about Escapia?** That it is owned and run by HomeAway/VRBO and all of the negative changes with these companies that are affecting us, seem too all be tied together **Recommendations to others considering Escapia:** Make sure you are well educated about VRBO and HomeAway listing and the integration with Escapia. As well as, other products such as Glad, and their integration with escapia. **What problems is Escapia solving and how is that benefiting you?** Everything all in one software. No need for addition CRM software like NAVIS if you utilize Escapia properly and use LMS. Other software is integrated like Glad. ## Escapia Discussions - [What is Escapia used for?](https://www.g2.com/discussions/what-is-escapia-used-for) - [View Escapia pricing details and edition comparison](https://www.g2.com/products/homeaway-software-escapia/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-14+14%3A23%3A11+-0500&secure%5Bsession_id%5D=5fc6b5ea-20a8-47df-8d32-1c981d15fb69&secure%5Btoken%5D=0c71a24f90c032741767f20d8fb9125f658b0bfb73c03098193ed089c57034bb&format=llm_user) ## Escapia Features **Agentic AI - Vacation Rental** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Escapia Alternatives - [Hostaway](https://www.g2.com/products/hostaway/reviews) - 4.8/5.0 (411 reviews) - [Rent Manager](https://www.g2.com/products/rent-manager/reviews) - 4.6/5.0 (274 reviews) - [Hospitable.com](https://www.g2.com/products/hospitable-com/reviews) - 4.8/5.0 (256 reviews)