Escapia Reviews & Product Details

Keeps reservations, contracts, anything regarding our property management in one spot. I love how easy it is to access information for a unit and quick view information. Review collected by and hosted on G2.com.

Sometimes it will hold my last filter and doesnt remove it out on its own. So I will go back into the system for something else, and my dates will still be filtered out from the day prior. Review collected by and hosted on G2.com.

easy to use, easy integration, easy set up, customer support is very helpful Review collected by and hosted on G2.com.

could use additional reporting and more search options Review collected by and hosted on G2.com.

Once a booking is made on line a contract is automatically sent to the renter from the correpondence tab.

We like using the reservation grid to search available properties by using the filters. Review collected by and hosted on G2.com.

We are worried about switching to Rates Manager we will lose Dynamic Pricing features from other software we use. Review collected by and hosted on G2.com.

The performance dashboard has been a great way to track our progress compared to past years. They pull in data for us so we can just look at the big picture, then dial down the details from there. It's also great to see Escapia coming out with new features regularly. We have loved the new Units manager in particular. It's helpful to have the amenity filtering available, and I appreciate the restructured UI. Review collected by and hosted on G2.com.

Exploring all the available features can be a little overwhelming, but the support center has been pretty helpful for that purpose. We have had trouble with the online guest payment portal multiple times; not a big deal, but slightly inconvenient. Review collected by and hosted on G2.com.

User friendly; accounting; back end operations Review collected by and hosted on G2.com.

Search bar does not work well; does not produce all of the reports I need Review collected by and hosted on G2.com.

The tech support team is great, but the software is cheap and not what a vacation rental company needs to operate efficiently. Review collected by and hosted on G2.com.

Everything. it is slow and clunky. It is also not user friendly. Review collected by and hosted on G2.com.

The web-based tools and integrations with industry-leading vendors. Review collected by and hosted on G2.com.

The existence of "Old-School" looks and feel in certain versions. Review collected by and hosted on G2.com.

CUSTOMER SUPPORT IS NOT RESPONSIVE, DOES NOT RETURN PHONE CALLS OR ACKNOWLEDGE SUPPORT TICKETS. WE HAVE BEEN WITH ESCAPIA FOR YEARS AND THIS IS THE FINAL STRAW. Review collected by and hosted on G2.com.

ESCAPIA WANTS TO CROSS SELL EVERYTHING AND SUPPORT NOTHING. THEY HAVE CRIPPLED OUR WEB SITE FOUR DAYS AGO (OVER THE THANKSGIVING HOLIDAY) BY BLOCKING THE API, WITHOUT EXPLANATION OR SUPPORT, AND THEY HAVE FAILED TO RESPOND OR HELP OR RETURN OUR CALLS OR EMAILS FOR FIVE CONSECUTIVE DAYS. THEY SIMPLY DON'T CARE ABOUT THE FINANCIAL HARM THAT THEY ARE CAUSING OUR RENTAL BUSINESS. BUYER BEWARE.... IRRESPONSIBLE ACTIONS LIKE THIS WILL LEAD TO INDUSTRY WIDE REGULATIONS AT THE FEDERAL LEVEL TO ENSURE THAT WE HAVE AN ADULT IN THE ROOM. WE ARE BEING FORCED TO FIND A NEW HOME AT THE BEGINNING OF OUR SEASON...??? Review collected by and hosted on G2.com.

It is easy to access to a large database of properties with detailed information Review collected by and hosted on G2.com.

Its interface is outdated and not super user-friendly. It has a lot of additional steps to program your information, meaning it takes longer. Review collected by and hosted on G2.com.

The best part of Escapia is that it's a HomeAway product; well, kind of, HomeAway bought the company some years ago but it is still very much run separately. In theory this should mean the integration is the most seamless and the Escapia team should be the quickest to adjust to the changes being made by HomeAway. That theory is the #1 reason we chose Escapia, however, it hasn't played out quite like I had hoped. Review collected by and hosted on G2.com.

The software is old and slow and badly in need of an interface facelift. But I could look past the aesthetics if it weren't for the fact that the system as whole has been cobbled together and the various portals don't interact well with each other. For example, a tag in the reservations tab has a different name in the correspondence tab and still a different name in the payments tab. And half the time the tag you need isn't available in the place you need it. The most egregious example is for sending guests their codes, we have to manually input them in to a field over in the mobile app section because the app cannot pull any of the fields in the reservation section. And we still have to enter it in the reservation section so that it can be sent over to our maintenance software which, by the way, you will need maintenance and housekeeping software because Escapia's is a joke and even they admit to that. Speaking of things you'll need to buy, you'll need to buy a website separately, don't think for a minute the one you get with Escapia would be sufficient, you'll need to buy a marketing email software, Escapia can't even send out an automated reservation confirmation, and you'll probably also need to buy pricing software of some sort because Escapia's pricing platform is cumbersome and rife with tools that aren't actually usable. Also, with regards to reports, there are tons in there but I have yet to find many that are particularly useful. It takes me forever to do a decent YOY comparison of sales. I end up downloading pretty much everything to Excel and then spending a lot of time manually filtering and manipulating the data. There isn't even a decent report to show me where my reservations are coming from, I have to download all the reservations and use excel to count up what percentage are coming from where. And, fun fact, there is no way to list a reservation as coming from a phone call. There are tons of simple things that you would expect Escapia to be able to do that it doesn't. Like being able to put a note on the reservation grid that doesn't block the calendar, or being able to have reservation confirmations automatically send, or being able to easily see sent items in the lead management system. I hate to beat a dead horse so I'll stop here and just say this: Escapia has potential to be a great system, and I know the other options on the market are far from perfect, but there are some basic things that Escapia needs to figure out to make their system work well and after a year and a half, I've seen very little in the way of improvement. HomeAway has been preaching a message of reinvesting in their software and made a big splash announcement back in October about spending millions of dollars on it. Not sure where that money is going but on the user side, everything seems pretty status quo. Review collected by and hosted on G2.com.