HelpStudio Reviews & Product Details

HelpStudio Overview

What is HelpStudio?

HelpStudio seamlessly combines a feature packed WYSIWYG authoring environment, Html based layout templates and customizable Content Widgets to make it simple to create and localize consistent, professional looking help systems with the minimum of effort. Help Authoring just got a whole lot easier.

HelpStudio Details
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Product Description

HelpStudio seamlessly combines a feature packed WYSIWYG authoring environment, Html based layout templates and customizable Content Widgets to make it simple to create and localize consistent, professional looking help systems with the minimum of effort. Help Authoring just got a whole lot easier.


Seller Details
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Innovasys
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HelpStudio Reviews

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UA
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like that it is all html based and online. Easy template based design, so I can change my project around easily Review collected by and hosted on G2.com.

What do you dislike?

Not insanely well designed site. Other than that it’s great Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Helps me to get past my lack of knowledge at times Review collected by and hosted on G2.com.

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Design Analyst
Writing and Editing
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The software is good at building API documentation. I was using it to document C# projects. Once you grab all the .dll files and the accompanying XML documentation output, it will build the help project from these files. You can see what the developers entered as documentation with the option to overwrite their comments with your own without changing it in code. That said, there will be frustrations as you try to find the one DLL not included in your assemblies folder using the often cryptic error messages. Review collected by and hosted on G2.com.

What do you dislike?

The most glaring shortcoming of this software is the poor documentation. If you want to customize the output of your deliverables, there is little to no help. Their documentation seems to be focused on videos that are rarely helpful and that do not have a table of contents or other mechanism to scan the content. You end up spending several minutes to confirm the video is only helpful for the most basic of tasks.

Customization of output is very difficult for the reason just mentioned. I was able to extend the functionality of the webhelp projects it creates, but did so only by fumbling around in the dark.

PDF output is not very good, although it's improving. Styling the output of PDFs is quite a nightmare.

The files are not saved as native XML. If you plan to move to another authoring system later, I imagine there will be a large conversion effort required.

Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Look elsewhere if you need easily configurable output and XML files. Support is often very responsive with feature requests and bugs. Of course, you will have to pay for the support to keep getting these features. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have many complex software solutions that require documentation for different user types (developer, user, administrator). As with most single-source authoring software, this one delivers webhelp projects and .chm files from the same source material, but the end result is adequate at best and downright poor if you need PDF. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Even with the trial version, I was able to build a good looking FAQ for the API we were working on.

Easy to pick on, although a bit more complicated to become an expert. Review collected by and hosted on G2.com.

What do you dislike?

Could use some HTML-like code to build page templates.

Tutorials were not covering functionalities very well.

The community around this product is still very small, so it is hard to find help when we get into a problem. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It takes some time to get a good idea how it all works. Be patient and try functionalities. Sometimes you will be surprise how that thing give you good results you were not even expecting. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The project was to document an in-house API used on every new web application developed by the organization. Review collected by and hosted on G2.com.

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