HelpDesk+ AI-Powered Slack Support Reviews & Product Details

I truly appreciate how HelpDesk+ AI-Powered Slack Support seamlessly integrates Slack with Jira, allowing our team to create, update, and track tickets without needing to leave Slack. The AI-driven auto-responses and knowledge-base suggestions are incredibly helpful, reducing the number of repetitive support requests. I'm impressed with how it ensures that no Slack message or request gets lost by converting conversations into properly formatted Jira tickets. The experience feels intuitive, keeping everyone focused, improving collaboration, and eliminating the constant context switching that used to slow us down. Review collected by and hosted on G2.com.

While HelpDesk+ AI-Powered Slack Support works well overall, there are a few areas that could be improved. At times the syncing between Slack and Jira feels slightly delayed, especially when updating comments or ticket fields. The AI responses are helpful for common issues but can struggle with more nuanced or complex requests, which sometimes leads to unnecessary tickets. The initial setup and configuration also require a bit of trial and error, especially for teams with customized Jira workflows. Additionally, handling bulk updates or managing high-volume channels could be smoother. Improving these areas would make the experience even more reliable and seamless. Review collected by and hosted on G2.com.

Help Desk has been helpful in streamlining every day work through Slack. It is easy to use and its setup is easy providing various features like ticket creation and it has great ease of integration with workflows and tools helping with daily tasks making ideal to use it everyday. Support has been pretty great providing great responses and helpful. Review collected by and hosted on G2.com.

It's not always easy to use. Some of the advanced features are difficult to discover and use through Slack. Sometimes AI needs more context as it might hallucinate. Review collected by and hosted on G2.com.

I love using HelpDesk+ AI-Powered Slack Support for its ease of use and the exceptional visibility it provides within Slack. The platform allows me to update Jira tickets directly through a Slackbot, which significantly streamlines our workflow by eliminating the need to access Jira directly. This capability is particularly valuable because it enables me to provide updates to stakeholders who do not have Jira access, all within the Slack interface. The system enhances collaboration by giving non-team members visibility into issues without compromising sensitive data. Interacting with the Slack bot is considerably more straightforward than navigating the Jira app, making task management more efficient and less cumbersome. Overall, HelpDesk+ enhances our productivity by simplifying our communication and task-tracking processes. Review collected by and hosted on G2.com.

I would like the ticket status in the bot to update in real-time once tickets are marked resolved. Currently, tickets do not change status within the bot unless they are manually updated. Review collected by and hosted on G2.com.

I love using HelpDesk+ AI-Powered Slack Support for its incredibly user-friendly interface, which makes interaction smooth and intuitive. It has become an integral part of my workflow for preparing meeting notes and summarizing content, significantly saving me time in analyzing information. The setup process was also very easy, ensuring a seamless integration into my existing workflow. With these features and ease of use, I am confident in recommending it to others, giving it a high recommendation score of 10 out of 10. Review collected by and hosted on G2.com.

I find the lack of email integration in HelpDesk+ AI-Powered Slack Support limiting as it would be beneficial to have conversations integrated with emails as well. Review collected by and hosted on G2.com.

I like that it lets me create and manage support tickets right from Slack, and the AI helps answer questions faster without having to jump between tools. Review collected by and hosted on G2.com.

I don’t like that it can sometimes misinterpret complicated Slack messages, so the AI may not pick the right article or create the right ticket. Review collected by and hosted on G2.com.

I can create and track support tickets directly inside Slack, and the AI gives quick responses so issues move faster. Review collected by and hosted on G2.com.

Sometimes the AI replies can miss context, so a human still needs to take over. Review collected by and hosted on G2.com.

The application integrates a helpdesk system, such as Jira Service Management that directs us to Slack workspace using AI to automate support and streamline. Review collected by and hosted on G2.com.

Sometime, it can be slow when it come to figuration but it's a nice application tho. Review collected by and hosted on G2.com.

I love how HelpDesk+ AI makes Slack support faster and more efficient by automatically handling common requests and routing issues to the right teams. Review collected by and hosted on G2.com.

It can occasionally misunderstand requests or require manual clarification, which slows down resolution. Review collected by and hosted on G2.com.

This product is easy to use, offers excellent features, and the customer support is outstanding. Review collected by and hosted on G2.com.

There have been a few occasions when I experienced difficulties integrating other apps. Review collected by and hosted on G2.com.

Automating ticket from message and instant self - service answer via chatboat and resolution time is also less. Review collected by and hosted on G2.com.

Real time collaboration through agents and user and managing there access level is quite difficult. Review collected by and hosted on G2.com.