1. [Home](https://www.g2.com/) 2. ... 3. [Productivity Bots Software](https://www.g2.com/categories/productivity-bots) 4. [HelpDesk+ AI-Powered Slack Support Discussions](https://www.g2.com/products/helpdesk-ai-powered-slack-support/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cbcf88f558739d66ae8534c45a205365/helpdesk-ai-powered-slack-support.png "Product Avatar Image") ![Reward for good HelpDesk+ AI-Powered Slack Support reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/27017/medal.svg "Reward for good HelpDesk+ AI-Powered Slack Support reviews") ](/products/helpdesk-ai-powered-slack-support/reviews) [ HelpDesk+ AI-Powered Slack Support ](/products/helpdesk-ai-powered-slack-support/reviews) (69)4.5/5 What is HelpDesk+? HelpDesk+ is a smart support tool that brings Jira Service Management into Slack and Microsoft Teams. It lets teams handle service requests right where they’re already communicating, to minimize context switching and make resolving issues quicker and easier. Purpose: HelpDesk+ is designed to simplify IT and customer support workflows by embedding Jira Service Management functionality into Slack and Teams. It ensures faster response times, smoother collaboration, and a seamless support experience through real-time updates, notifications, and automation. Key features: - Two-way integration: Sync requests and updates between Jira Service Management and Slack or Teams in real time. - Smart auto-responses: Automate responses and recommend knowledge base articles to address common queries. - Convenient request management: Create, track, and update service requests directly from Slack or Teams. - Customizable workflows: Configure request handling and approvals to fit your team’s processes. - Cross-platform compatibility: Supports Jira Service Management on Cloud and Data Center, and integrates seamlessly with Slack and Teams. Benefits to users: HelpDesk+ makes IT and customer support smoother by embedding Jira Service Management into Slack and Teams. Teams can manage requests and solve problems faster without switching tools. The chatbot takes care of common queries, freeing up support teams to focus on bigger tasks. With HelpDesk+, it’s easier to stay efficient, keep customers happy, and deliver great service. Show More * * * ### 66.0 Nps Score Already have HelpDesk+ AI-Powered Slack Support? ### All HelpDesk+ AI-Powered Slack Support Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - [ # What is Nextup.ai used for? ](/discussions/what-is-nextup-ai-used-for) What is Nextup.ai used for? [ Productivity Bots Software ](https://www.g2.com/tags/productivity-bots-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+HelpDesk%2B+AI-Powered+Slack+Support+questions+and+get+answers+from+expert+users+in+our+HelpDesk%2B+AI-Powered+Slack+Support+Discussions+section.&title=HelpDesk%2B+AI-Powered+Slack+Support+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelpdesk-ai-powered-slack-support%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=HelpDesk%2B+AI-Powered+Slack+Support+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelpdesk-ai-powered-slack-support%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelpdesk-ai-powered-slack-support%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=HelpDesk%2B+AI-Powered+Slack+Support+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelpdesk-ai-powered-slack-support%2Fdiscuss%0aAsk+HelpDesk%2B+AI-Powered+Slack+Support+questions+and+get+answers+from+expert+users+in+our+HelpDesk%2B+AI-Powered+Slack+Support+Discussions+section.) 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[Farhanm K.](https://www.g2.com/users/5f3c0ec0-b692-48f8-a004-2b28c4892e84 "Farhanm K.") • over 4 years ago Team Lead Team Lead More Options - [ # What is the best use case for Nextup.ai ](/discussions/what-is-the-best-use-case-for-nextup-ai) This is a great tool if you want to improve productivity and use atlassian products and Slackthat involving creating multiple tickets across teams.The tool compared to other applications on atlassian has a lot more features that integrates and shows more data to Slack and completely eliminate... [Read more](/discussions/what-is-the-best-use-case-for-nextup-ai) [ Productivity Bots Software ](https://www.g2.com/tags/productivity-bots-software) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+HelpDesk%2B+AI-Powered+Slack+Support+questions+and+get+answers+from+expert+users+in+our+HelpDesk%2B+AI-Powered+Slack+Support+Discussions+section.&title=HelpDesk%2B+AI-Powered+Slack+Support+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelpdesk-ai-powered-slack-support%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=HelpDesk%2B+AI-Powered+Slack+Support+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelpdesk-ai-powered-slack-support%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelpdesk-ai-powered-slack-support%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=HelpDesk%2B+AI-Powered+Slack+Support+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelpdesk-ai-powered-slack-support%2Fdiscuss%0aAsk+HelpDesk%2B+AI-Powered+Slack+Support+questions+and+get+answers+from+expert+users+in+our+HelpDesk%2B+AI-Powered+Slack+Support+Discussions+section.) 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Get answers from real users and experts [Start A Discussion](/products/helpdesk-ai-powered-slack-support/discussions/new?entry_point=discussions%23product) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/35dd6143af488426f7923c5e168f0d95/helpdesk-ai-powered-slack-support.svg "Product Avatar Image") ### Have you used HelpDesk+ AI-Powered Slack Support before? Answer a few questions to help the HelpDesk+ AI-Powered Slack Support community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelpdesk-ai-powered-slack-support%2Fdiscuss%3Fsmall_ask%3Dhelpdesk-ai-powered-slack-support) No ## Top Contributors in HelpDesk+ AI-Powered Slack Support 1 FK Loading... ### [Farhanm K.](https://www.g2.com/users/5f3c0ec0-b692-48f8-a004-2b28c4892e84 "Farhanm K.") Team Lead 1 pt