# Heimdal Reviews **Vendor:** Heimdal® **Category:** [Managed Detection and Response (MDR) Software](https://www.g2.com/categories/managed-detection-and-response-mdr) **Average Rating:** 4.3/5.0 **Total Reviews:** 61 ## About Heimdal Accommodate all your cybersecurity needs under one convenient roof with the Heimdal® Unified Cybersecurity Platform. Our cybersecurity solutions can be used as standalone products or integrated into one another as part of a cohesive and unified XDR platform. Whether you’re a reseller, distributor, MSSP, or an organization committed to bolstering your online security, we provide an array of cutting-edge products to make your mission smoother. Heimdal® is a fast-growing cybersecurity company focused on continuous technological innovation. Since its establishment in 2014 in Copenhagen, based on the winning idea of CTF World Champions, Heimdal has experienced spectacular growth by proactively building products that anticipate threatscape trends. The company offers a multi-layeredand unified security suite that combines threat prevention, patch and asset management, endpoint rights management, antivirus and mail security which together secure customers against cyberattacks and keep critical information and intellectual property safe. Heimdal has been recognized as a thought leader in the industry and has won multiple international awards both for its solutions and for its educational content creation. The Heimdal line of products currently consists of 10 products and 2 services. The former category encompasses DNS Security for Endpoints & Network, Patch & Asset Management, Privileged Access Management, Application Control, Next-Gen Endpoint Antivirus, Ransomware Encryption Protection, Email Security, Email Fraud Prevention, and Remote Desktop. The latter is represented by Endpoint Detection & Response, as well as eXtended Detection & Response, or EDR and XDR for short. Currently, Heimdal’s cybersecurity solutions are deployed in more than 45 countries and supported regionally from offices in 15+ countries, by 175+ highly qualified specialists. Heimdal is ISAE 3000 certified and secures more than 2 million endpoints for over 10,000 companies. The company supports its partners without concessions on the basis of predictability and scalability. The common goal is to create a sustainable ecosystem and a strategic partnership. ## Heimdal Pros & Cons **What users like:** - Users value the **reliable security solutions** of Heimdal, noting its user-friendly interface and excellent technician support. (2 reviews) - Users value the **reliable security solutions** provided by Heimdal, complemented by exceptional 24/7 technical support. (2 reviews) - Users value the **reliable security solutions** of Heimdal, complemented by excellent support and a user-friendly interface. (2 reviews) - Users value the **24/7 availability** of Heimdal's support, ensuring expert help whenever needed for their security needs. (1 reviews) - Users value the **24/7 customer support** from Heimdal, praising the knowledgeable technicians for their reliable assistance. (1 reviews) - Cybersecurity (1 reviews) - Ease of Use (1 reviews) - Features (1 reviews) - Intuitive (1 reviews) - Intuitive Interface (1 reviews) **What users dislike:** - Users find the **interface complex** , making navigation and accessing necessary options frustrating and counterintuitive. (2 reviews) - Users find Heimdal's interface **not user-friendly** , struggling with complex navigation and difficult access to essential features. (2 reviews) - Users find the **poor interface design** of Heimdal frustrating, complicating navigation and making essential functions hard to locate. (2 reviews) - Users find the **admin portal navigation difficult** , resulting in frustration when trying to locate essential settings and downloads. (2 reviews) - Users find the **user interface complex and illogical** , making navigation and locating options unnecessarily difficult. (2 reviews) - Users find the **admin portal complex and illogical** , complicating navigation and access to essential resources. (1 reviews) - Users face significant **access issues** with Heimdal's admin portal, finding navigation confusing and installer downloads unnecessarily restricted. (1 reviews) - Users find the **admin portal overly complex** and struggle with navigation, complicating access to necessary features. (1 reviews) - App Issues (1 reviews) - Users face significant **authentication issues** with Heimdal, complicating access to essential resources like installer downloads. (1 reviews) ## Heimdal Reviews ### 1. Reliable, Evolving Security Platform with Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Mahdi H. | Head of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Heimdal?** I really appreciate Heimdal's ease of deployment, the integrated pane of glass for managing everything, and the fairly responsive support team. The platform consistently adds features that are genuinely useful for our needs, especially as we have a mixed estate of Windows, Macs, and Linux. The long-term investment has paid dividends, and I value the ongoing improvements, particularly the commitment to cross-platform feature parity and compliance reporting. **What do you dislike about Heimdal?** The main drawback for us has been the lack of feature parity across Windows, Mac, and Linux—especially application control for Mac OS, which is currently missing but is on the roadmap. Pulling relevant stats for board packs can be a bit intense, requiring some digging, but dashboard customization is coming soon. These are all being addressed, so my concerns are more about timing than any fundamental issues. **What problems is Heimdal solving and how is that benefiting you?** business wide security for governemtn & military work **Official Response from Livia Gyongyosi:** > Mahdi H. thanks for sharing your experience. We're happy to read how the responsiveness and effectiveness of Heimdal's tech support team keeps coming up into reviews. :) As you said, app control for MacOS is on the roadmap and we're constantly working to bring in line other missing capabilities too. Also, we'll soon reveal the Heimdal 5.4.0 Release Candidate Dashboard which will bring a strong set of practical improvements across the platform: • More flexible Windows Updates controls with per-category delays. • Stronger compliance settings for session locking and automated log retrieval. • Direct inbox deletion actions for Microsoft 365 Email Security. • Enhanced Priority Update Server performance for faster patching. • Expanded PSA integrations with M365 alert support and LAD ticketing. Might find that useful too, I hope. ### 2. Solid Security Platform with Excellent Support but Needs Better Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Paul B. | Head of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Heimdal?** I really appreciate Heimdal's fast and responsive support team, which is much quicker than most other vendors I've dealt with. The privilege elevation feature is a standout, making me feel much safer about admin access risks. Third-party patching is another big plus, and the pricing for these features is fair compared to competitors. **What do you dislike about Heimdal?** The main drawback is the lack of high-level, easy-to-use reporting. It's difficult to quickly get clear dashboards or summaries to show progress, patching rates, or server reboots, which makes it hard to demonstrate value in board meetings. Because of this, I had to bring in another tool just for vulnerability scanning and reporting, which I'd rather not do. **What problems is Heimdal solving and how is that benefiting you?** We have one platform for patching (Windows and Third party), remote desktop support and privileged access management \ evalation, instead of having multiple systems from multiple suppliers. ### 3. Heimdal’s All-in-One Email & Endpoint Security with an Easy Dashboard **Rating:** 4.5/5.0 stars **Reviewed by:** Hossaena W. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Heimdal?** I like that Heimdal integrates the most commonly used apps, which helps organizations stay secure. The dashboard is easy to learn and understand, and support is always available when needed. The program performs its main function of isolating bad emails and links 100% of the time. We chose Heimdal over other products because it provides both email and endpoint security in one bundle. The pricing is very attractive because of the bundle, and I only have to deal with one vendor when issues arise. **What do you dislike about Heimdal?** Nothing at the moment. As an organization, we’ve used most of its features, and we’re happy with it overall. **What problems is Heimdal solving and how is that benefiting you?** As a healthcare center, we receive a lot of phishing and ransomware-targeted emails. Heimdal isolates these emails and either deletes them or, if the content is questionable, quarantines them. The AI portion of the program also helps identify threats in advance and updates accordingly. **Official Response from Livia Gyongyosi:** > Hello, Thanks for sharing your experience with Heimdal's unified cybersecurity dashboard. We're happy that our third-party patch management and email security solutions work well for you. Also, our support team will be glad to know their work is appreciated. :) ### 4. Comprehensive and Easy-to-Use Security Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Heimdal?** I really like how easy Heimdal is to use and navigate. The layout is straightforward, and having so many tools included in a single platform is probably the biggest advantage for me. Automatic software updates, unattended remote support, and even OS updates are handled well. It makes managing our large estate much easier and more efficient. **What do you dislike about Heimdal?** One downside is that it's difficult to update applications that don't add an entry to the Windows App List, like some portable apps. For example, the application NASM doesn't add a registry entry during installation, so Heimdal can't detect it. It would be great if there was more support for these kinds of portable applications, or custom detection methods. **What problems is Heimdal solving and how is that benefiting you?** Patching of devices and cyber-essentials compliance - Heimdal covers this perfectly and is zero-touch for the most part. Unattended remote support - this works very well in Heimdal and does not require any additional installation. **Official Response from Livia Gyongyosi:** > Hello, Thanks for sharing your experience with Heimdal. We're glad that you're happy about how our patching solution works. I'll talk to our people at Support about how we could improve updating applications that don't add an entry to the Windows App List. ### 5. Reliable, Lightweight Security and Patch Management Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Heimdal?** I really like how lightweight Heimdal is on the client side—it has minimal impact on device performance but still gives us all the functionality we need from an IT management perspective. The automated patching, especially for Windows zero-days and third party apps, has been a real game changer. I appreciate that once it's set up, it just works in the background and lets us focus on other priorities. The reporting and visibility into vulnerabilities, plus the ability to scale with more modules, is also a big plus. **What do you dislike about Heimdal?** The setup process was a bit complicated, and navigating some areas of the platform can be unintuitive at first. It took me a while to get familiar with where everything is and how to make certain changes. Once you get used to it, it's fine, but the initial learning curve could definitely be improved to make it more user-friendly. **What problems is Heimdal solving and how is that benefiting you?** Heimdal helps us manage the threat landscape in real time. We can rely on Heimdal to bring machines into line with our policies and security baselines as soon as they become available. As a result, we stay compliant, and our security team spends very little effort on user-driven remediation. **Official Response from Livia Gyongyosi:** > Hello, Happy to hear Heimdal's patch management solution helps keep your devices safe and compliant. We constantly aim to improve user experience, so your feedback and suggestions on that matter is very valuable to us. Thanks for letting us know. ### 6. Unified Security Platform Delivering Visibility and Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Heimdal?** UI / UX The interface is clean and generally easy to navigate. While most core features are accessible, some advanced options (like role management and account settings) could be more intuitive and consistently visible across user roles. Integrations Heimdal integrates well with standard security workflows. However, deeper integrations and clearer documentation around role-based access and feature availability would further improve usability. Performance Overall performance is stable with minimal latency. Security modules operate efficiently without noticeable impact on endpoint performance in day-to-day operations. Pricing / ROI The platform offers good value considering the range of security features provided. It aligns well with organizations looking for consolidated security capabilities under a single solution. Support / Onboarding Support has been responsive and helpful in resolving queries. Onboarding is straightforward, though additional guidance on advanced configurations and role-based features would enhance the experience. AI / Intelligence The platform provides useful threat detection and actionable insights. While effective, more transparency into detection logic and enhanced analytics visibility would add further value. **What do you dislike about Heimdal?** Some advanced features, particularly around role management and account configurations, are not always clearly visible or intuitive based on user roles. Documentation could be more detailed for these areas. Additionally, greater transparency in certain security insights and detection logic would help improve analysis and troubleshooting. Minor improvements in UI consistency across modules would also enhance the overall user experience. **What problems is Heimdal solving and how is that benefiting you?** Heimdal helps consolidate multiple security functions—such as threat prevention, patch management, and endpoint protection—into a single platform, reducing the need for multiple tools. This improves visibility across the environment and simplifies daily security operations. As a result, we are able to respond to threats faster, reduce operational overhead, and maintain better control over endpoint security with minimal performance impact. **Official Response from Livia Gyongyosi:** > Hello, Thanks for sharing your experience with Heimdal's Unified Security Platform. We're happy to learn our tech support is helpful and responsive and that our threat prevention, patch management, and endpoint protection solutions enabled you to respond to threats faster, save time, and have a clearer overview of your endpoints. We'll keep working to improve our products and your feedback about a more detailed documentation and more transparency into detection logic will help us do a better and more accurate job. I don't know if you follow our webinar series the Heimdal Labs, but each month we hold one and you might find useful insights about how things work under the hood of each of the Heimdal's XDR's platform modules. This month at Heimdal Labs one of our threat hunters in the SOC (MXDR) team will be there for demos and answering questions. Info here - https://heimdalsecurity.com/webinars?partner=G2rev ### 7. Solid Patch Management with Room for Improvement on Endpoint Clarity **Rating:** 4.0/5.0 stars **Reviewed by:** Paul O. | IT Senior Technical Analyst, Construction, Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Heimdal?** I really like the ease of the dashboard for querying update status and compliance, as well as Heimdal's ability to manage patching for devices over the internet—not just those on the corporate network. The API access and ability to pull detailed build numbers for compliance reporting have been invaluable for our scripts and automation. **What do you dislike about Heimdal?** I dislike the misleading information shown on the endpoint, specifically the 'up to date' tick that appears even when a device has only been on for a short time. This causes confusion among users and makes it harder to ensure genuine compliance, as they often believe updates are complete when they're not. **What problems is Heimdal solving and how is that benefiting you?** Patch compliance, ensuring we are able to maintain our Cyber essentials Plus certification. ### 8. Automated Updates and Threat Reduction Make Heimdal a Strong Choice **Rating:** 4.0/5.0 stars **Reviewed by:** Richard F. | I.T Infrastructure and Development Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Heimdal?** The automation is the best aspect for me—Heimdal takes care of updates for third-party applications and device drivers without manual intervention. It has revealed applications installed that I wasn't even aware of, and has significantly reduced our threat score. The USB device control was a key reason for choosing Heimdal, and having the ability to push out updates and driver updates is a real bonus. **What do you dislike about Heimdal?** If I’m being really picky, although the initial support response is quick and helpful, I feel the troubleshooting could be more thorough. For instance, when we’ve had remote control issues, the support team sometimes closes tickets too quickly or assumes the problem is on our side, instead of proactively investigating by pulling logs or clearly suggesting next steps. A bit more in-depth support would make the overall experience even better. **What problems is Heimdal solving and how is that benefiting you?** The word "Automation" comes up a lot in this review because it’s the key to helping a small I.T. team keep 8,000 devices updated and reduce the associated tasks we would normally have to handle. **Official Response from Livia Gyongyosi:** > Hello, Thank you for the feedback. We're glad that our patch and asset management solution helped find and remove shadow IT as well as the risks associated with it. The feedback on support response experience is equally valuable, as it will help us to better understand your needs and expectations. ### 9. Amazing, Knowledgeable Support and Strong Security Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Heimdal?** The support is amazing—very quick to respond to questions and to get issues resolved. The team is also incredibly knowledgeable, which makes the whole experience even better. **What do you dislike about Heimdal?** I see Heimdal primarily as a security product, and it performs well in that role. Its RMM offering is improving, but there’s still a sizable gap between Heimdal and, for example, Ninja, which is fine given where Heimdal is positioned. That said, better integrations with more mature RMM platforms would be much appreciated. **What problems is Heimdal solving and how is that benefiting you?** The single pane of glass has been the biggest benefit for us. Having one dashboard to use for all security-related work reduces the time it takes us to act on tickets and address security issues. ### 10. Comprehensive, User-Friendly Security Platform for Busy IT Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Heimdal?** I really appreciate the ease of use and the broad scope of applications Heimdal provides. The patch management has been a huge help, and the 24/7 SOC team has given me peace of mind, allowing me to sleep at night knowing our systems are monitored. The unified dashboard makes managing everything much easier, especially since I'm the only tech for our schools. **What do you dislike about Heimdal?** Honestly, it's hard to think of a downside. If I had to pick something, it's that it's not free, but given the value, I can’t complain much. Overall, no major problems. **What problems is Heimdal solving and how is that benefiting you?** Heimdal addresses critical IT gaps by automating patch management and unifying security visibility, effectively solving resource constraints while maintaining granular control over the environment. Heimdal has provided a reliable and powerful product that easily integrates into our current security stack. **Official Response from Livia Gyongyosi:** > Hello, We're happy to hear our cybersecurity software and SOC team was so helpful for you. Thanks for sharing your experience in detail - it helps us focus more on the things that really matter to our users. If you're curious to know more about how those tools work, you might find interesting our next free webinar about how our SOC team. One of our MXDR security engineers will explain how they do the monitoring, analysis, containment, remediating, etc. I'll leave the link to it. ## Heimdal Discussions - [I dont have such thing](https://www.g2.com/discussions/i-dont-have-such-thing) - 1 upvote - [View Heimdal pricing details and edition comparison](https://www.g2.com/products/heimdal/reviews/heimdal-review-445690?section=pricing&secure%5Bexpires_at%5D=2026-05-16+04%3A06%3A12+-0500&secure%5Bsession_id%5D=75ad3b24-05bf-4716-907d-2eb15da5e3a8&secure%5Btoken%5D=7dbb9cf6a20638d627f5721cb4d16b5fd5cb79ca15d0590c4097fdb7896075a1&format=llm_user) ## Heimdal Integrations - [Autotask](https://www.g2.com/products/autotask/reviews) - [Cisco Meraki](https://www.g2.com/products/cisco-meraki/reviews) - [ConnectWise RMM](https://www.g2.com/products/connectwise-rmm/reviews) - [HaloPSA](https://www.g2.com/products/halopsa/reviews) - [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [UncommonX](https://www.g2.com/products/uncommonx/reviews) ## Heimdal Features **Security - Unified Threat Management** - Antivirus - Whitelists - Antispam Filtering - Content Filtering - Web Filtering - Firewall **Scope** - Endpoint Inclusiveness - Multi-OS Support **Administration** - Policy, User, and Role Management - Approval Workflows - Automated Provisioning - Bulk Changes - Centralized Management - Self-Service Access Requests **Administration** - Compliance - Web Control - Application Control - Asset Management - Device Control **Analysis** - Incident Reporting - Network Visibility - Metadata Enrichment - Metadata Management **Detection & Response** - Response Automation - Threat Hunting - Rule-Based Detection - Real-Time Detection **Asset Management** - Asset Discovery - Shadow IT Detection - Change Management **Monitoring** - Investigate - Monitoring - Misconfigurations - Integrate - Visability **Platform Features** - 24/7 support - Proactive report alerts - Application control - Proactive threat hunting - Rapid response time - Customizeable reports - Managed Services **Agentic AI - Email Anti-spam Features** - Autonomous Task Execution - Proactive Assistance **Agentic AI - Mobile Application Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Services - Endpoint Detection & Response (EDR) ** - Managed Services **Cloud Visibility** - Data Discovery - Cloud Registry - Cloud Gap Analytics **Encryption** - Email Encryption - Messaging Encryption - File Transfer Encryption - Data Encryption - Full-Disk Encryption **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Administration** - Reports & Analytics - Dashboard **Security** - Reporting and Alerts - Endpoint Protection - Remote Wiping **Functionality** - Multi-Factor Authentication - Single Sign-On - BYOD support - Centralized management - Role-based security - Live notifications - Live session recording & playback - Temporary, time-limited privilege **Functionality** - System Isolation - Firewall - Endpoint Intelligence - Malware Detection **Response** - Incident Alerts - Response Orchestration - Response Automation **Management** - Extensibility - Workflow Automation - Unified Visibility **Monitoring** - Gap Analysis - Vulnerability Intelligence - Compliance Monitoring - Continuous Monitoring **Remediation** - Remediation - Audit **Automation Capabilities** - Automated remediation - Automated investigation - AI Agents **Security** - Data Security - Data loss Prevention - Security Auditing **Compliance** - Authentication - Policy Enforcement - Access Management **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **Management** - Device Enrollment - Device Configuration - Device Compliance - Usage Information - Data Separation **Monitoring** - Audit Logging - Activity Logging - Anomaly Detection **Analysis** - Automated Remediation - Incident Reports - Behavioral Analysis **Detection** - Multi-Network Monitoring - Asset Discovery - Anomaly Detection **Analytics** - Threat Intelligence - Artificial Intelligence & Machine Learning - Data Collection **Risk Management** - Risk-Prioritization - Reconnaissance - At-Risk Analysis - Threat Intelligence **Identity** - SSO - Governance - User Analytics **Management** - File Management - Anomaly Detection **Security Management** - Incident Reports - Security Validation - Compliance **Reporting** - Audit log - Reporting **Generative AI** - AI Text Summarization **Agentic AI - Extended Detection and Response (XDR) Platforms** - Autonomous Task Execution - Proactive Assistance - Decision Making **Agentic AI - Unified Endpoint Management (UEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Services - Network Detection and Response (NDR)** - Managed Services **Services - Extended Detection and Response (XDR)** - Managed Services **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Device Control **Security** - Remote Wipe - Device Management - Device Enrollment ## Top Heimdal Alternatives - [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) - 4.7/5.0 (374 reviews) - [ESET PROTECT](https://www.g2.com/products/eset-protect/reviews) - 4.6/5.0 (935 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,258 reviews)