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At a Glance
Market Segments
Mid-Market (61.5% of reviews)
Mid-Market (49.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Heimdal
Star Rating
(40)4.3 out of 5
Market Segments
Mid-Market (61.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about HeimdalNinjaOne
Star Rating
(3,212)4.7 out of 5
Market Segments
Mid-Market (49.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that NinjaOne excels in "Ease of Use" with a score of 9.2, making it a favorite for teams looking for a straightforward interface, while Heimdal® falls behind with a score of 8.4, indicating a steeper learning curve for new users.
- Reviewers mention that NinjaOne's "Quality of Support" is highly rated at 9.3, with many users appreciating the responsive customer service, whereas Heimdal® has a slightly lower score of 9.6, suggesting that while support is good, it may not be as consistently praised.
- G2 users highlight NinjaOne's "Device Management" capabilities, scoring 9.3, which includes features like "Unattended Remote Access" that users find particularly useful for managing devices remotely. In contrast, Heimdal® scores 7.6 in this area, indicating potential limitations in its remote management features.
- Users on G2 report that NinjaOne's "Patch Management" feature is robust, scoring 9.0, which helps ensure systems are up-to-date and secure. Heimdal® also performs well in this area with a score of 9.1, but users note that NinjaOne's interface makes it easier to manage patches effectively.
- Reviewers say that NinjaOne's "Centralized Management" feature, rated at 9.0, allows for streamlined operations across multiple devices, which is a significant advantage for IT teams. Heimdal® offers similar functionality but scores lower at 8.3, suggesting it may not be as efficient in managing multiple endpoints.
- Users report that NinjaOne's "Reporting" capabilities, with a score of 8.4, provide valuable insights into system performance and user activity, while Heimdal®'s reporting features, scoring 8.2, are seen as less comprehensive, potentially limiting visibility into critical metrics.
Pricing
Entry-Level Pricing
Heimdal
No pricing availableNinjaOne
No pricing availableFree Trial
Heimdal
Free Trial is available
NinjaOne
Free Trial is available
Ratings
Meets Requirements
8.7
31
9.1
3,038
Ease of Use
8.4
31
9.1
3,072
Ease of Setup
8.0
22
9.2
2,871
Ease of Admin
8.3
23
9.2
2,747
Quality of Support
9.6
30
9.2
2,917
Has the product been a good partner in doing business?
9.4
23
9.5
2,683
Product Direction (% positive)
7.0
27
9.7
3,022
Features by Category
Administration
Not enough data
8.2
654
Not enough data
8.7
672
Not enough data
8.2
674
Service Desk
Not enough data
8.0
665
Not enough data
7.8
654
Not enough data
7.7
631
Management
Not enough data
8.3
617
Not enough data
9.0
623
Not enough data
8.7
601
Not enough data
8.8
598
Not enough data
8.4
581
Functionality
Not enough data
7.5
604
Not enough data
8.5
611
Not enough data
8.8
631
Not enough data
8.9
630
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
6.9
175
Not enough data
6.8
173
Not enough data
6.9
171
Not enough data
6.7
172
Not enough data
6.7
171
Not enough data
6.7
169
Not enough data
6.8
168
Compatibility
Not enough data
8.8
310
Not enough data
8.0
286
Not enough data
8.3
287
Not enough data
8.2
276
Management
Not enough data
Feature Not Available
Not enough data
8.3
287
Not enough data
8.6
290
Not enough data
8.8
304
Not enough data
9.2
304
Compliance
Not enough data
8.7
283
Not enough data
8.4
276
Not enough data
Feature Not Available
Agentic AI - Server Backup
Not enough data
7.2
63
Not enough data
7.2
63
Not enough data
7.6
64
Not enough data
7.3
64
Not enough data
7.3
64
Not enough data
7.4
64
Functionality
Not enough data
Feature Not Available
Not enough data
8.7
338
Not enough data
9.0
353
Not enough data
8.5
342
Not enough data
Feature Not Available
Compatibility
Not enough data
8.8
347
Not enough data
8.6
337
Not enough data
8.3
328
Management
Not enough data
8.2
327
Not enough data
8.8
329
Not enough data
8.7
330
Agentic AI - Online Backup
Not enough data
7.5
74
Not enough data
7.3
73
Not enough data
7.3
72
Not enough data
7.3
72
Not enough data
7.3
72
Not enough data
7.2
72
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.2
1951
|
Verified
Not enough data
8.5
467
Not enough data
8.1
447
Monitoring and Management
Not enough data
9.3
1938
|
Verified
Not enough data
8.4
1832
Not enough data
8.6
1887
|
Verified
Not enough data
8.9
1935
|
Verified
Not enough data
8.2
451
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.4
441
Service Management
Not enough data
9.1
1859
|
Verified
Not enough data
8.0
435
Not enough data
7.2
426
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
7.2
468
Not enough data
7.0
466
Not enough data
7.1
460
Not enough data
6.9
455
Not enough data
6.8
456
Not enough data
6.9
452
Not enough data
7.0
449
Scope
Not enough data
8.7
411
Not enough data
8.8
419
Security
Not enough data
8.5
416
Not enough data
8.3
389
Not enough data
7.4
379
Management
Not enough data
8.8
406
Not enough data
8.6
403
Not enough data
8.6
395
Not enough data
8.7
399
Not enough data
7.8
372
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
7.2
168
Not enough data
7.0
167
Not enough data
7.2
167
Not enough data
7.1
166
Not enough data
6.9
166
Not enough data
7.1
166
Not enough data
7.1
167
Functionality
Not enough data
8.8
652
Not enough data
8.9
669
Not enough data
8.0
614
Not enough data
8.7
608
Monitoring - Network Monitoring
Not enough data
7.5
250
Not enough data
7.7
252
Not enough data
8.2
252
Management
Not enough data
8.2
571
Not enough data
8.2
580
Not enough data
7.6
537
Analytics - Network Monitoring
Not enough data
7.0
241
Not enough data
6.9
239
Security - Network Monitoring
Not enough data
7.7
243
Not enough data
7.2
240
Not enough data
7.0
241
Network Performance - Network Monitoring
Not enough data
6.9
242
Not enough data
7.3
241
AI Automation - Network Monitoring
Not enough data
6.4
231
Not enough data
6.3
231
Not enough data
6.4
230
Agentic AI - Network Monitoring
Not enough data
6.5
125
Not enough data
6.5
124
Not enough data
6.5
125
Not enough data
6.6
123
Not enough data
6.4
122
Not enough data
6.5
123
Not enough data
6.4
123
Administration
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
9.2
552
|
Verified
Not enough data
9.2
550
|
Verified
Not enough data
8.5
504
|
Verified
Not enough data
7.1
197
Management Tools
Not enough data
8.2
492
Not enough data
8.6
507
|
Verified
Not enough data
8.5
488
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Incident Management
Not enough data
7.5
95
Not enough data
7.4
95
Not enough data
7.6
94
Not enough data
7.2
94
Not enough data
7.2
94
Not enough data
7.3
93
Not enough data
7.5
92
Asset Inventory
Not enough data
8.9
1125
Not enough data
8.8
1116
Not enough data
7.7
1023
Not enough data
Feature Not Available
Not enough data
8.1
1050
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - IT Asset Management
Not enough data
7.3
228
Not enough data
7.2
225
Not enough data
7.4
223
Not enough data
7.1
220
Not enough data
7.1
219
Not enough data
7.0
221
Not enough data
7.0
219
Management
Not enough data
9.1
1079
Not enough data
8.7
1028
Not enough data
8.0
994
Not enough data
8.1
1019
Administration
Not enough data
9.2
1552
Not enough data
8.7
1511
Not enough data
7.8
1414
Not enough data
9.1
1549
Not enough data
8.9
1475
Not enough data
8.8
1509
Maintenance
Not enough data
9.1
1539
Not enough data
7.7
1330
Communication
Not enough data
7.9
1377
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.2
1303
Security
Not enough data
8.3
1344
Not enough data
8.4
1373
Device Support
Not enough data
7.6
1339
Not enough data
8.4
1408
Not enough data
8.4
1395
Performance
Not enough data
8.2
1463
Functionality
Not enough data
8.8
321
Not enough data
7.9
293
Not enough data
8.0
297
Not enough data
8.5
309
Performance
Not enough data
8.8
316
Not enough data
8.5
303
Not enough data
Feature Not Available
Not enough data
8.6
306
Agentic AI - PC Backup
Not enough data
7.2
90
Not enough data
7.1
90
Not enough data
6.9
89
Not enough data
7.1
89
Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation Capabilities
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Management and Discovery - IT Documentation
Not enough data
8.4
223
Not enough data
8.3
222
Not enough data
8.7
223
Operations - IT Documentation
Not enough data
8.3
220
Not enough data
8.7
221
Not enough data
8.3
223
Agentic AI - Email Anti-spam Features
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Mobile Application Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI - Autonomous Endpoint Management
Not enough data
7.2
64
Not enough data
7.2
64
Not enough data
7.2
64
Monitoring and Management - Autonomous Endpoint Management
Not enough data
8.5
74
Not enough data
8.1
72
Not enough data
7.7
67
Not enough data
8.8
74
Services - Endpoint Detection & Response (EDR)
Not enough data
Not enough data
Encryption
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.5
431
Operating System
Not enough data
9.1
475
Not enough data
8.0
467
Not enough data
8.2
454
Management
Not enough data
8.5
459
Not enough data
8.2
438
Not enough data
8.2
436
Not enough data
8.1
437
Not enough data
8.3
438
Security
Not enough data
8.5
444
Not enough data
8.5
441
Agentic AI - Mobile Device Management (MDM)
Not enough data
7.7
141
Not enough data
7.6
141
Not enough data
7.8
142
Not enough data
7.7
139
Not enough data
7.6
138
Not enough data
7.6
139
Not enough data
7.6
137
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.0
704
Platform
Not enough data
7.8
691
Not enough data
9.0
714
Not enough data
8.2
675
Not enough data
8.4
707
Not enough data
8.2
690
Security
Not enough data
8.6
705
Not enough data
9.1
719
Not enough data
7.6
665
Not enough data
8.6
688
Not enough data
8.1
668
Agentic AI - Enterprise IT Management
Not enough data
7.2
156
Not enough data
7.2
152
Not enough data
7.3
154
Not enough data
6.9
152
Not enough data
6.9
151
Not enough data
6.8
149
Not enough data
6.9
150
Administration
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Heimdal and NinjaOne are categorized as Patch Management and Endpoint Management
Unique Categories
NinjaOne is categorized as Unified Endpoint Management (UEM), Enterprise IT Management, Mobile Device Management (MDM), Remote Support, PC Backup, Online Backup, Server Backup, IT Asset Management, Network Monitoring, Incident Management, IT Service Management (ITSM) Tools, Remote Monitoring & Management (RMM), Autonomous Endpoint Management (AEM), and IT Documentation
Reviews
Reviewers' Company Size
Heimdal
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer & Network Security
12.8%
Oil & Energy
7.7%
Construction
7.7%
Mechanical or Industrial Engineering
5.1%
Machinery
5.1%
Other
61.5%
Information Technology and Services
26.8%
Computer & Network Security
12.9%
Hospital & Health Care
4.3%
Manufacturing
3.9%
Construction
2.8%
Other
49.3%
Alternatives
Discussions
Heimdal has no discussions with answers
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
How do I make a script to block all users on a PC from executive .MSI / .exe files?
2 Comments
PR
Make them regular users.
Do not make their accounts administrators.Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 Comments
BA
Hey Sam,
We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
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