# Which social customer service solutions integrate with Salesforce or HubSpot for case management without separate logins?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Agents switching between a social inbox and a separate CRM tab lose context on every ticket, which is exactly what a native Salesforce or HubSpot integration is supposed to prevent. Here's how reviewers in the <a class="a a--md" elv="true" href="https://www.g2.com/categories/social-customer-service">Social Customer Service category</a> describe that integration in practice.</p><ol>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/sprinklr-social/reviews"><strong>Sprinklr Social</strong></a>: Reviewers cite Salesforce Service Cloud integration that syncs case data both directions, though several mention the setup requires real admin time to configure correctly. Does that setup burden shrink for teams already running a standard Salesforce Service Cloud configuration?</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/khoros-service/reviews"><strong>Khoros Service</strong></a>: Reviewers describe case escalation into Salesforce without agents needing a second login, cited specifically by enterprise support teams.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/zendesk-for-customer-service/reviews"><strong>Zendesk for Customer Service</strong></a>: Reviewers cite HubSpot and Salesforce integrations both, with social channels feeding into the same ticket view agents already use.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/zoho-desk/reviews"><strong>Zoho Desk</strong></a>: Native fit with Zoho's own CRM is stronger than its Salesforce or HubSpot integration, according to reviewers, worth knowing if the CRM is already fixed.</li>
</ol><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For teams already committed to Salesforce or HubSpot as the system of record, which of these actually eliminates the second login, versus just reducing how often agents need it?</p>

##### Post Metadata
- Posted at: 5 days ago
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;Underneath the login question is an ownership question: when a social complaint becomes a case, which system is the case&#39;s true home, and which is a synchronized copy? Two-way sync sounds like the answer but creates its own problem, two versions of the truth that can drift, so the setups that hold up tend to pick a single writer and let the other side read. Teams evaluating these get further by deciding where the case should live first, then asking which tool respects that decision, rather than comparing sync feature lists.&lt;/p&gt;

##### Comment Metadata
- Posted at: 4 days ago
- Author title: Tech Consultant





## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: over 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: over 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: over 13 years ago
  - Comments: 4