Haptik Reviews & Product Details

The best part is- Something new and valuable is always being developed in the backend... The customer success team is always reachable and helpful. Product pricing is one of the most competitive in the industry. Review collected by and hosted on G2.com.

The support team can be better- More investigation on the raised issue will help to solve production bugs sooner. Turn around time for RFC estimates and efforts is very high...Timelines need to be managed well. The implementation/development team needs to interact more with clients to understand the requirements better. Review collected by and hosted on G2.com.

Flexible and accommodative virtual assistant. Review collected by and hosted on G2.com.

Billing structure and conditions, there could have been more options to bundle services. Review collected by and hosted on G2.com.

Team tries to help out. Srishti has been trying to fill the enormous gap Review collected by and hosted on G2.com.

The support team has been very absent-minded. The resolution TAT has been really high. Focus on operational issue is way more than growth conversations Review collected by and hosted on G2.com.

Very snappy, easy to set up, Whatsapp integration is seamless. Review collected by and hosted on G2.com.

Better agent-facing UI is required. Could use more features. Review collected by and hosted on G2.com.

Quick Service, support, and a highly motivated customer success team that is always ready for any help! Loaded with lots of features. Aishwarya our POC always helped us whenever required. Review collected by and hosted on G2.com.

Be it any company that is providing Chatbot services, human intervention is always required. Review collected by and hosted on G2.com.

Although their product is superb, their consultant's knowledge, especially Rohit Sardeshpande and Vivian Chettiar, and their helpfulness make them stand way ahead of the competition. Review collected by and hosted on G2.com.

Nothing to dislike as of now, they are doing fantastic! Review collected by and hosted on G2.com.

Conversation - Studio - Haptik's Bot builder is very extensive and can configure responses all the way to what medium a user is accessing the chatbot

Great support provided by the team both for issues/bugs raised from our side & Bot-Flow solutions/suggestions. Review collected by and hosted on G2.com.

Reports & Analytics - For eg. If you would have to analyse bad feedback received by the bot to deep-dive and assume different hypotheses you would have to do it by going through multiple transcripts and this limits you to do a sample set study and not a deep thorough deep-dive. Review collected by and hosted on G2.com.

Analytics part is very helpful and regular updates from team. Review collected by and hosted on G2.com.

Bot fails sometimes leads to giving a bad impression to the user. Review collected by and hosted on G2.com.

There are multiple options for the same services on the market, but the detailing features on the product make them stand unique. Also, their monthly product reviews actually show their passion for customer satisfaction. Review collected by and hosted on G2.com.

I feel they should start considering customer/business-specific requirements which are unique sometimes from other customers Review collected by and hosted on G2.com.