we have used botwhich was good but thier js files are very heavy. Review collected by and hosted on G2.com.
Heavy js files which increases page load time Review collected by and hosted on G2.com.
Best way to get work done, all you have to do is put a query and then the AI or the agent takes it up well. I use it for seamless web check in or booking hotels for the best price Review collected by and hosted on G2.com.
It was much more efficient before when it was only agents replying to the queries. Now the AI integration makes it seem like a fake conversation or very generic Review collected by and hosted on G2.com.
Haptik has a lot of capabilities bundled tightly together. It helps you build a basic chatbot within minutes for your website to interact with your customers without using any piece of code. It lets your agents speak with customers, gives them amazing capabilities to truly personalize messages, and creates canned responses to reduce TAT and top-class customer service. It also helps you create a knowledge base that acts as a self-service portal for your customers to go through frequently asked questions; that way, they do not have to rely on the customer support staff to resolve their queries and fix the issues themselves and rather quickly. Review collected by and hosted on G2.com.
Chatbot quickly becomes very tough to scale if you want to integrate some APIs or create conditional logic. A dedicated python developer would be needed to truly make the bot dynamic and manage it post-deployment, adding an overhead cost. To top this off, the support staff of Haptik isn't that helpful and supportive. I know that's ironic, but that's how it is. Most of the people you interact with in Haptik wouldn't know the capabilities of their own tool, and you'll be left alone to learn from the community or by trial and error. This isn't bad, but when you are in a fast-moving startup, this can act as a major bottleneck. Review collected by and hosted on G2.com.
The tool is smooth and easy to operate with good options for an advisor to use and handle customer concerns. Review collected by and hosted on G2.com.
A few data pointers are missing which are to be added soon by the team. Review collected by and hosted on G2.com.
Thank you so much for your kind words. It gives us immense pleasure to know that our customers love what we do. Thank you for taking the time to give your feedback. We really appreciate it.
With Haptik, it's effortless to integrate with existing CRM software and generate seamless flows for various use cases. The software is cloud-based, and that's the best part: any user can access it from any device. Review collected by and hosted on G2.com.
The platform is simple to use but lacks efficiency, as you must do repeated work at multiple places. The platform lacks auto planning and templating, requiring more effort while designing conversation flows and stories. Review collected by and hosted on G2.com.
We appreciate you taking the time to write a review. Everyone here at Haptik loves to know that our customers enjoy what we do.
Thank you for bringing certain issues to our attention. Our customers are our top priority and we'd love a chance to make this right. I will have our customer success team reach out to you at the earliest to resolve all your queries. Thanks again for your time.
Understanding of the product and flexibility of the product according to the business needs Review collected by and hosted on G2.com.
Development timelines can be considered as a portion to work on Review collected by and hosted on G2.com.
The conversational AI Bot is impressive, it's easy to build conversational flows and launch them in a matter of time, and their pre-built modules make it easy for new businesses to launch features at a fast pace. Review collected by and hosted on G2.com.
I believe Haptik could benefit from a more intuitive and user-friendly interface. Incorporating context-aware responses would make the conversations feel more natural and engaging. Review collected by and hosted on G2.com.
The ability to handle various types of customers from different sectors using a single solution haptik.ai is really a great product. Review collected by and hosted on G2.com.
It'd be helpful if I can get access to the product as an individual user. Review collected by and hosted on G2.com.
Easy of use and no code configuration specifications Review collected by and hosted on G2.com.
I have not found anything till now and any issues which comes up are resolved on priority Review collected by and hosted on G2.com.
The interface of the Haptik platform makes it very easy-to-use platform for any of the new users as well. Review collected by and hosted on G2.com.
The functionality it gives is very basic & they could have improved the product with more features. Review collected by and hosted on G2.com.
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Averages based on real user reviews.
2 months
14 months
9%
