Haptik Reviews & Product Details

The automation capabilities are very efficient and is helping our business scale well. The support team is also very responsive and proactive. Review collected by and hosted on G2.com.

There is more scope with respect to number of features that can be introduced into the system Review collected by and hosted on G2.com.

The speed and accuracy of the responses, along with the NLP support to process and optimize the queries to reduce the drop and increase the user experience with the service Review collected by and hosted on G2.com.

Maintenance and support are required to introduce the new integration and data pipelines for newly launched products, services and customer queries. TAT is painful to wait for. Review collected by and hosted on G2.com.

The most helpful is their employees. They collaborate very well and they give a lot of added value inputs for the bot. Review collected by and hosted on G2.com.

Only downside for us is different time zones. Review collected by and hosted on G2.com.

Easy interface, AI Recommendation makes bot training easy and efficient. Reporting dashboards are immersive and allows for drill down functionality. Review collected by and hosted on G2.com.

Historical reporting can be made more accessible, variants on FAQs are a lacking feature which will make the product superior to other chatbot platforms. Review collected by and hosted on G2.com.

I like how easy it is to use Haptik. The data once fed in to the system correctly is used aptly to handle customer queries. It can have a better conversational model like chatgpt. Review collected by and hosted on G2.com.

It sometimes fails to understand customer issues and it can be really frustrating. If a question is asked using different words it sometimes fails to pick up the context. Review collected by and hosted on G2.com.

1. The setup process for integrating the WhatsApp to conversational bot flow is very easy

2. The NLP and the ease to design a bot flow is very easy

3. The most important thing is the support provided by Haptik is awesome Review collected by and hosted on G2.com.

The new versioning process and training process is a little bit difficult Review collected by and hosted on G2.com.

Jio Haptik is one of the best chat boat and AI solutions for small and enterprise business requirements; Haptik is straightforward to deploy and integrate with most applications. Hapik has excellent capabilities to manage the query of the customer based on the AI and help to improve the customers Review collected by and hosted on G2.com.

The working and features are good, Haptik but the support still needs improvement, by improving the support part, Haptik could be a more fruitful product. Review collected by and hosted on G2.com.

There are two things that I like the best. First it is very very easy to set up chatbots with haptik and integrate with your app, website, etc. The second amazing thing about Haptik is it has a feature called smart agent; it's a curated list of already created customer support flow for almost all industries; you can use this smart agent to integrate API and handle common customer flows in very short time. Review collected by and hosted on G2.com.

One thing that I dislike is the AI doesn't handle colloquial versions of vernacular languages like Hindi, Tamil, well but I guess this is a generic problem with all chat bots. Review collected by and hosted on G2.com.

No code tool makes it easy to make any minor changes for the admin Review collected by and hosted on G2.com.

There is nothing at the moment, will update the review if finds it later Review collected by and hosted on G2.com.

Their Dashboard is informative and simple. The features like User Journey, Smart Funnels and Message Analysis enable us to monitor and improve the chatbot performance by analyzing how the users interact, where they are dropping off, and which step can be optimized. Review collected by and hosted on G2.com.

I can't recall a downside as of now. Providing an option for a customized overview of the dashboard can be great. However, at its current state also< it does a great job. Review collected by and hosted on G2.com.