--- title: Gym Insight Reviews meta_title: 'Gym Insight Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 52 reviews by the users' company size, role or industry to find out how Gym Insight works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 52 scale: '5' date_modified: '2026-07-09' parent_category: name: Fitness url: https://www.g2.com/categories/fitness --- # Gym Insight Reviews **Vendor:** Gym Insight **Category:** [Gym Management Software](https://www.g2.com/categories/gym-management) **Average Rating:** 4.9/5.0 **Total Reviews:** 52 ## About Gym Insight Built from the ground up by gym owners, Gym Insight is an easy-to-use comprehensive software that intuitively helps manage your club and increase profits. Managing memberships, personal training, class scheduling, a member's mobile app, 24/7 secure access and check-in systems, online membership sales, Sales Guru app for tablet, automated messaging for appointments and declined charges - it's all seamlessly integrated without any third party software, and designed to maximize profitability. Customizable dashboards and comprehensive financial, member, and access reports let you track and manage a multitude of stats including account payment status, monthly dues, personal training commissions, and more. Everyone loves our responsive, friendly, helpful customer service. And the insights of our professional consulting service help businesses get those gains! ## Gym Insight Pros & Cons **What users like:** - Users value the **ease of use** of Gym Insight, praising its intuitive navigation and helpful customer support. (13 reviews) - Users greatly value the **excellent customer support** from Gym Insight, appreciating their responsiveness and helpful assistance. (11 reviews) - Users rave about the **excellent client satisfaction** with Gym Insight, enjoying responsive support and user-friendly features. (6 reviews) - Users highlight the **exceptional communication** from Gym Insight, praising responsive customer service and dedicated support. (3 reviews) - Users value the **efficiency improvement** of Gym Insight, facilitating quick staff training and seamless gym management. (3 reviews) - Mobile Application (3 reviews) - Features (2 reviews) - Users appreciate the **easy navigation** and user-friendly interface of Gym Insight, enhancing their overall experience. (2 reviews) - Product Fit (2 reviews) - Users commend the **reliability** of Gym Insight, experiencing zero crashes and consistent support over the years. (2 reviews) **What users dislike:** - Users note a **lack of dedicated Point-of-Sale system** , but improvements are expected soon for enhanced checkout functionality. (2 reviews) - Users find the **user interface lacks customization** options, wishing for a more visually appealing design. (2 reviews) - Users find the **learning curve challenging** , especially for those less familiar with technology, making it time-consuming. (1 reviews) - Users are frustrated by the **inability to send emails directly** from Gym Insight, complicating communication efforts. (1 reviews) - Users desire more **inadequate reporting** options for better customization despite finding the rest of the product awesome. (1 reviews) - Users note a desire for more **customization options** in the Gym Insight app and portal design for a better experience. (1 reviews) - Missing Features (1 reviews) ## Gym Insight Reviews ### 1. Everything a Gym Owner Needs—Straightforward and Backed by Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jefferson D. | Gym Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Gym Insight?** It has absolutely everything I need as a gym owner. It’s straightforward to use, and communication with support has been excellent. **What do you dislike about Gym Insight?** I recently came across an AI-based system that uses cameras to detect when someone lets an unscanned person enter from outside. Gym Insight doesn’t support it yet, but I’d really like to have this kind of technology at my gym, especially since we’re open 24 hours a day. **What problems is Gym Insight solving and how is that benefiting you?** I was using Mindbody and Kisi, but a lot of members kept losing access, and it turned into a complete nightmare. Their support team was poor at communicating, and even when we managed to reach them, they were slow and unhelpful. Then I found Gym Insight, and they guided me through the entire transfer process. Honestly, it was the best thing that could have happened to me. ### 2. Unmatched Customer Service and an Intuitive, Easy-to-Use Gym Insight Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Noah M. | Prrsident and Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2026 **What do you like best about Gym Insight?** Customer service and ease of use, the simplicity of the product underscores the complexities of the processes associated with operating a gym. Gym Insight is very intuitive and with the upgraded user interface and functionality, serves to make sure the user experience is optimized. Every single time I've made a "service" call my call has been picked up on the first or second ring and the level of customer service is unmatched in the industry. After spending 21 years as an owner operator and fitness facility consultant, there are no other names I even consider when debating which software system to use. **What do you dislike about Gym Insight?** Although not a primary component of Gym Insights services, the door access control system has been a bit tricky to navigate. My hope is that there would be a network of trained professionals in each market to serve as the installer and/or liaison between customer A and Gym Insight. As far as the software goes, we have been very satisfied. **What problems is Gym Insight solving and how is that benefiting you?** Navigating the reporting system and KPI's that are crucial to the success of the business. At any point in time I can run very easily accessible reports to learn more about the important aspects of the business ie location performance, membership revenues, increase or decrease in membership dues etc. ### 3. Gym Insight: User-Friendly and Makes Life Easier for Staff and Members **Rating:** 5.0/5.0 stars **Reviewed by:** Erica E. | Center Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Gym Insight?** Gym Insight is one of the most user friendly tools I have ever rolled out. It has made things so much easier for our staff AND our members. **What do you dislike about Gym Insight?** The only thing I really am hoping to see is an inventory module of some sort. The great thing about Gym Insight is that they actually listen to your feedback and try to get you what you need...so this is actually in the works! **What problems is Gym Insight solving and how is that benefiting you?** The ease of updating client info via the app and new members signing up online....that was huge for us. ### 4. Easy to Use with Top-Notch Support **Rating:** 5.0/5.0 stars **Reviewed by:** Rohit N. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Gym Insight?** I use Gym Insight as a merchant and membership database. It allows me to bill my customers and store customer information and act as a CRM. The customer service is top notch and very helpful and fast. The software is very easy to use. I save a lot of time and money as a business owner. **What do you dislike about Gym Insight?** The merchant fees could be better, like with eCheck, where I get charged 0.75% per transaction and have to wait a long time to get the revenue deposited in my business bank account. It would also be helpful if they were more open to integrating with other merchants outside of Authorize.net. **What problems is Gym Insight solving and how is that benefiting you?** I use Gym Insight to bill my customers and store their information as a CRM. It saves me time and money by being easy to use. ### 5. Exceptional Customer Service and an Easy-to-Learn System **Rating:** 5.0/5.0 stars **Reviewed by:** Hileen J. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Gym Insight?** Most helpful is the exceptional customer service, and the upside is how easy it is to learn and use the system. **What do you dislike about Gym Insight?** The least helpful part for me is the access control, since there isn’t currently a way to lock access for certain members at specific times. That said, I’m excited to hear this feature is coming soon! **What problems is Gym Insight solving and how is that benefiting you?** They really listen to the issues that are specific to my company and have been able to make changes relatively quickly. They also added a POS to the software, and they continue to make awesome improvements. ### 6. Truly Amazing Customer Service That Keeps Our Business Running Smoothly **Rating:** 5.0/5.0 stars **Reviewed by:** Godeyvio C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Gym Insight?** My experience with customer service has been truly amazing. Best supporting group of professional making sure my business is running smoothly. **What do you dislike about Gym Insight?** I have zero complaints my experience has been top notch! **What problems is Gym Insight solving and how is that benefiting you?** Helping me organize my business with billing and reporting. As well making easy for my members to focus on their fitness training with an easy to use app. I can fully customize the way my memberships look, making it more personal to my business theme. ### 7. Super Easy to Use with Outstanding Support, But Could Use More Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Madison W. | Labor Hand/ Sales Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Gym Insight?** I love how easy the software is to use and navigate. I also really love the customer support that I receive every single time I reach out (which is a lot)! **What do you dislike about Gym Insight?** If I had to be picky, I wish the portal and the app were "prettier" ? For example more customizable features like theme changes. It's super easy to use, which I love, but maybe too basic.. That's not really something significant, but that's all I could really say I "dislike". **What problems is Gym Insight solving and how is that benefiting you?** Without Gym Insight, my entire business would not be possible. From the scheduling system to the door system, Gym Insight plays a pivotal role in how my business functions. I run a self serve business where clients come and go as they please and no one is there to let them in or out, so I rely on the door system to make sure they are always able to get in as well as ensuring only members are accessing the facility. ### 8. Always-Available Support That Guides Us Through Every Challenge **Rating:** 5.0/5.0 stars **Reviewed by:** kenneth F. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2026 **What do you like best about Gym Insight?** Customer service always available, weekends included. My personal point of contact, Steven Cole, is always there to guide us and help us through difficult and challenging processes. **What do you dislike about Gym Insight?** There's not much, though it'd be nice to have the ability to have documents sent for digital signature beyond the signup process. **What problems is Gym Insight solving and how is that benefiting you?** Allowing members to key in 24 hours a day and me to monitor in real-time from whatever device I'm on. ### 9. Everything I needed and More **Rating:** 5.0/5.0 stars **Reviewed by:** Beth H. | Owner, Personal Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Gym Insight?** Gym Insight has been a game changer for my business. I don't have a bricks and mortar gym but do have a team that services clients throughout a tri-state area. So whether we are on the road or working from home, Gym insight enables me to easily manage my business no matter where I am as well as push through important information so my team can manage their clients as well. Gym Insight was easy to implement, has improved my overall collections not to mention enhance client satisfaction and retention. Aside from the ease and convenience of the Platform, the training and support is off the charts. **What do you dislike about Gym Insight?** To be honest, I have yet to find a down side of this platform, there isn't one thing I dislike. As a small business owner and not overly tech savvy this platform is easy to use, comprehensive and the support is off the charts. The one thing I wished It could do was send invoices but again not a dislike. **What problems is Gym Insight solving and how is that benefiting you?** We needed a platform to manage client accounts ranging from collections to weekly client interaction. Because our business is largely virtual and does not maintain a bricks and mortar gym a mobile component was vital. Gym Insight allows us to manage client payments, track client progress and pay our team. The platform delivers on every point. ### 10. Highly Customizable, Feature-Rich, and Backed by Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Margie B. | Assistant Director, Rec Sports and Wellness, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2026 **What do you like best about Gym Insight?** can be customized to our needs excellent customer service easy to use (once you learn it) easy to navigate it's got a lot of features **What do you dislike about Gym Insight?** the learning curve is time consuming for those who struggle with technology. **What problems is Gym Insight solving and how is that benefiting you?** made record keeping easier digitized our information no file folders needed any more ease of accessing information no more written receipts pictures help immensely always accessible from office or phone ### 11. Amazing Customer Service and Hands-On Software Training **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Gym Insight?** Customer service has been amazing. They really take their time on teaching you how to use the software. **What do you dislike about Gym Insight?** There is nothing about gym insight that I dislike. **What problems is Gym Insight solving and how is that benefiting you?** They are solving issues with 24/7 access. Being able to sell memberships without being present. ### 12. Gym Insight review **Rating:** 5.0/5.0 stars **Reviewed by:** Lorraine P. | Deportation Officer/ Gum Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Gym Insight?** The staff was very helpful and answered all my questions **What do you dislike about Gym Insight?** I don’t dislike anything currently. They are good and transparent **What problems is Gym Insight solving and how is that benefiting you?** They resolved the terms and conditions for me within a day. Super fast service ### 13. Well Organized and Very Easy to Use! **Rating:** 5.0/5.0 stars **Reviewed by:** Terrance Tyrrell T. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2025 **What do you like best about Gym Insight?** The most helpful is seeing who's being charged, when they're being charged and when the charges will take place with advanced notice, thanks to good reporting. **What do you dislike about Gym Insight?** I wouldn't say a downfall, because I haven't used it yet, but I would like to start adding personal training clients, scheduling and tracking their session uses. I am aware that this is possible within Gym Insight, but have yet to get into this functionality. **What problems is Gym Insight solving and how is that benefiting you?** It's not only user-friendly for me but also for the new members and clients getting registered and setup on their Member App. I find it helps to be able to monitor which members enter the gym for better security and safety as well as member compliance. It's also great for sales and very easy to create and sell memberships and packages. ### 14. Super helpful customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Dana C. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Gym Insight?** There is so much I like about Gym Insight. I especially love their customer service; always friendly and very helpful. The software is user friendly and much more efficient than our previous software company. The implementation and transition to Gym Insight was relatively easy and efficient. I highly recommed Gym Insight to everyone! **What do you dislike about Gym Insight?** I haven't come across anything that I dislike about Gym Insight at this point. Every interaction has been positive. **What problems is Gym Insight solving and how is that benefiting you?** Reciprocity between multiple locations is a big asset with Gym Insight. It makes inputing data much easier. We had issues with our previous software company with auto billing and Gym Insight has made that process effortless. Gym Insight allows us to go paperless, which saves money in the long run. The joining process has also been made easier with online sign ups and Sales Guru. ### 15. Best Decision I Ever Made **Rating:** 5.0/5.0 stars **Reviewed by:** Barbara C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Gym Insight?** I have a 24 hour gym and Gym Insight has made a huge difference in managing my gym. My members love the app and the ability to see class schedules and reserve them. I also love the fact that Customer Service is so responsive to questions or issues when they arise. Extra bonus is the appointment widget for my sauna. Honestly. I could go on and on!! As I mentioned above definitely "The best decision I ever made!!" **What do you dislike about Gym Insight?** Honest answer.........I don't dislike anything. They keep improving and improving!! **What problems is Gym Insight solving and how is that benefiting you?** My day to day workload is significantly less due to there streamlining everything into their software. ### 16. Awesome Software and Excellent Customer Service!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Jose V. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Gym Insight?** User friendly! Im able to train Staff fast and efficiently. Sales Guru app working perfectly on ipad and even iphone! All my members like the Member App too. Steeven Cole and the customer support have been very on top of all of my questions throughout onboarding even to now **What do you dislike about Gym Insight?** I would like to be able to checkout customers with multiple items per transaction, but I hear this POS functionality is coming soon and look forward to it! **What problems is Gym Insight solving and how is that benefiting you?** One thing that's been very helpful is how I can handle operations from whatever device of mine I'm using at the time, whether my laptop, or mobile phone or ipad. ### 17. Great Software system for small to medium size gyms. **Rating:** 5.0/5.0 stars **Reviewed by:** Sean M. | Owner/General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2025 **What do you like best about Gym Insight?** What I like most about Gym Insight is the ease of use. Learning this new system took less than a week and training new employees on this system is so much faster than our old system. It's much easier to sign up new members and provide them with accurate information about their accounts. **What do you dislike about Gym Insight?** Lack of dedicated of Point-of-Sale system. However, that system is in the works and should be out shortly. **What problems is Gym Insight solving and how is that benefiting you?** The only problem we have right now is the lack of dedicated Point-of-Sale system but talking to them, they are working on it right now and that system should be out shortly. ### 18. Top tier software and support staff. **Rating:** 5.0/5.0 stars **Reviewed by:** Raul P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2026 **What do you like best about Gym Insight?** The customer service and attention to detail to detail the staff provides **What do you dislike about Gym Insight?** No complaints! the software is easy to maneuver and simple for managing members. **What problems is Gym Insight solving and how is that benefiting you?** Portfolio management and servicing the members. ### 19. Simple yet robust. Game changer for our business! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Gym Insight?** It was built with the user in mind. Everything is quick, simple, easy to navigate and use. It was well thought out and easy to learn by our staff. The software has been great but the customer service has been top notch. As we've needed help during our transition to Gym Insight, the team has be right there to assist. They have gone above and beyond to not only train us in the system, but to also assist us with knowledge in ways to improve our business using their product. We have worked closely with Abi and Anthony throughout our move and they have both been exceptional. The whole team has been great. **What do you dislike about Gym Insight?** Nothing to dislike only wish they had an integrated timeclock for my staff. **What problems is Gym Insight solving and how is that benefiting you?** We have several business accounts that have a lot of members on them. We ran into an issue where Gym Insight did not allow more than 50 members on a single account. The team has been working to fix that and has been quick to update on the progress. We have also encountered an issue with email notifications with new sign ups. Same as the other, the team has jumped in to figure out the problem and they are working towards a solution while updating me each day on their findings. ### 20. Amazing thorough experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Gym Insight?** The best part about Gym Insight so far has been the people. They are all so easy to work with and extremely patient. The software if very user friendly as well but the people and customer service is why I chose GI. **What do you dislike about Gym Insight?** The only thing I dislike was the data transfer process but this is not GI's fault. Any data transfer is awful and would be with any company. But GI did a great job and made it less stressful than it could have been. Again they were extremely patient and helpful during the entire process. **What problems is Gym Insight solving and how is that benefiting you?** It has kept my business more organized with less paperwork. I can see when payments are coming in and how much vs guessing and waiting until they actually hit. ### 21. Happy Customer **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Gym Insight?** The customer support, very happy with the quick help **What do you dislike about Gym Insight?** Really nothing... everything's been really smooth and easy **What problems is Gym Insight solving and how is that benefiting you?** It helps with everything from 24/7 access to all my financial gym software needs ### 22. Software Capabilites Meets Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Bernardo V. | Mathematics Teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Gym Insight?** Always looking to improve customer experience **What do you dislike about Gym Insight?** If the signup process was one step shorter, that'd be amazing **What problems is Gym Insight solving and how is that benefiting you?** Streamlining admin tasks ### 23. Best Gym Management Software! **Rating:** 5.0/5.0 stars **Reviewed by:** Tanner B. | Senior Sales Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Gym Insight?** It allows us to easily manage our business and increase revenue. **What do you dislike about Gym Insight?** A little more in depth/customizable reporting, but other than that it's been awesome. **What problems is Gym Insight solving and how is that benefiting you?** Gym Insight allows us to quickly sign up members and manage our business all in one spot. ### 24. Great All-in-one Gym Software Package - Huge Value! **Rating:** 5.0/5.0 stars **Reviewed by:** John S. | Mechanical Design Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Gym Insight?** I manage my gym from wherever I'm at and at any time. **What do you dislike about Gym Insight?** There is nothing that comes to mind right away. **What problems is Gym Insight solving and how is that benefiting you?** Gym Insight can produce a huge variety of reports to help you track your businesses performance and trends easily. ### 25. Deserves 100 stars! **Rating:** 5.0/5.0 stars **Reviewed by:** Adam K. | Owner/Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Gym Insight?** So many aspects I could mention. First and foremost, their customer service is TOP NOTCH! They are extremely responsive, personal, and compassionate. I am in the process of opening my first gym, and they have been helping me since the day I signed up for their software. Their training courses are extremely helpful, and Abi was extremely patient with me and my lack of technology skills. Natalia has been there helping me every step of the way and always responds to any email questions I have with detail. She has been very informative regarding her experience as an instructor and gym operator. Now for the software itself. It is so easy to use! Especially for someone who slightly despises all things technology! There are so many features that are actually relevant for gym owners, and they walk you through every step in their multi-session training meetings. There are dozens of reports that break down literally every part of your business, which is a tremendous help for organization and scaling. I love how organized and clear the dashboard is, and everything is pretty easy to find and utilize. The great part about all of this is we haven't even opened our gym yet (I am currently a freelance trainer until we open so I've been using the software with my clients now to get more familiar with it before we start rocking). They treat me just as well as a multi-location gym, and I can tell they truly want their customers to succeed. They have a great thing going and I'm excited to be able to grow with them! **What do you dislike about Gym Insight?** I honestly can't think of anything at this point! **What problems is Gym Insight solving and how is that benefiting you?** They are helping me be much more organized with my business. There are so many functions that help automate the entire gym experience for members, employees, trainers, and owners. Most of all, everything I need is super easy to find, and we have the ability to control everything. ### 26. GREAT experience with Gym Insight **Rating:** 5.0/5.0 stars **Reviewed by:** Angie A. | Owner Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Gym Insight?** Ease of use and Customer support is outstanding **What do you dislike about Gym Insight?** I have no complaints about this software. **What problems is Gym Insight solving and how is that benefiting you?** Gym Insight software allows our 24/7 gym to be managed on it's own without requiring staff to be onsite directly. This was vital need in opening our small gym. The sign up process for our members has been seamless. No issues no concerns. The notifications when members are coming in the facility is a great tool to see how many members are using the gym and which members as well. ### 27. Top tier service from the get-go **Rating:** 5.0/5.0 stars **Reviewed by:** Jason H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Gym Insight?** Gym Insight has been everything I was looking for in a membership service from the very beginning. I initiated contact via the website and recieved a phone call within three minutes. Since then I have received nothing but top-tier service in every aspect. Natalia and Stephen both are personable and exceedingly knowledgable about the services they offer and the industry. **What do you dislike about Gym Insight?** I have zero compaints about Gym Insight. **What problems is Gym Insight solving and how is that benefiting you?** I needed a service to manage membership payments for my store, North Coast Games. Gym Insight has all of the tools I could need plus many additional features that will make my job as a business owner easier. ### 28. Super User friendly for the pro and the non-pro! **Rating:** 5.0/5.0 stars **Reviewed by:** Michele H. | Student Recreation Center and Wellness Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Gym Insight?** The customer service The price The ease of running reports The ease of setting up accounts **What do you dislike about Gym Insight?** I honestly cant think of anything, as a school, we dont use the accounting features of the program, but for our use in tracking student use and times of use, it is awesome! **What problems is Gym Insight solving and how is that benefiting you?** Believe it or not, we were tracking use on a clipboard with pen and paper until 6 months ago. This program enables us to track all of our students, the times of day they are coming in, and how many come in per quarter. ### 29. A company that truly values it's clients **Rating:** 5.0/5.0 stars **Reviewed by:** Sara T. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Gym Insight?** The customer service is fantastic. If there is something we need and it doesn't exist within the program, they work to build it for us, or help us find a different way to accomplish what we need. Very responsive! **What do you dislike about Gym Insight?** We really miss the ability to email and text our members directly through the desktop program. It seems the only way to communicate easily with members is if they have the app. Some of our members do have it, but most do not. It used to be seamless to get a short message out to all members. **What problems is Gym Insight solving and how is that benefiting you?** We can almost completely manage our gym memberships and personal training, as well as workshops and sales items, It is really customizable to fit the needs we have in running the gym and easy to modify when needed. ### 30. Easy and Convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Mary C. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Gym Insight?** Easy for members and staff to use on a daily **What do you dislike about Gym Insight?** Unable to send emails dirctly from Gym Insight **What problems is Gym Insight solving and how is that benefiting you?** Easy reports and tracking ### 31. …A relief **Rating:** 4.5/5.0 stars **Reviewed by:** Alden M. | Owner/manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Gym Insight?** prompt response time from customer service **What do you dislike about Gym Insight?** Some excessive details not needed by me personally **What problems is Gym Insight solving and how is that benefiting you?** Introduced me to pre sales, resulting in a less stressful grand opening ### 32. Overall Experience Above Satisfactory! **Rating:** 5.0/5.0 stars **Reviewed by:** Frederick V. | President, CEO, & Master Instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Gym Insight?** The interface being very easy to navigate and the team, both sales and support, have been great! **What do you dislike about Gym Insight?** I dislike nothing that I can think of as we are running BJJ, Fight Fit classes, and Taekwondo simultaneously **What problems is Gym Insight solving and how is that benefiting you?** Attendance tracking of students and clients is now automated. ### 33. EASY **Rating:** 5.0/5.0 stars **Reviewed by:** WEI L. | ADMINISTRATOR, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Gym Insight?** It will work with the barcodes and it is perfect. **What do you dislike about Gym Insight?** NOTHING IS A PROBLEM. EASY TO UNDERSTAND **What problems is Gym Insight solving and how is that benefiting you?** Tracking our guest accounts ### 34. Amazing Ease of Use! **Rating:** 5.0/5.0 stars **Reviewed by:** Linda L. | Owner/General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2024 **What do you like best about Gym Insight?** It's easy to manuever and for new employees to learn the system. Also, the reporting is convenient. **What do you dislike about Gym Insight?** I can't think of anything I don't like about it. **What problems is Gym Insight solving and how is that benefiting you?** We have alot more flexibility in how we deal with our customers. ### 35. Gym Insight made my life so much better! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Gym Insight?** As the owner of MorGainz Fitness, I can't emphasize enough how Gym Insight has become an integral part of my gym ownership journey. What stands out the most is the software's ability to seamlessly integrate into the entire spectrum of my business operations. From managing memberships and tracking client progress to handling billing efficiently, Gym Insight simplifies the complexities of running my 4 MorGainz Fitness locations. The real game-changer, however, is the insightful data it provides through robust reporting tools. These analytics have proven invaluable in shaping strategic decisions for MorGainz Fitness, allowing us to stay agile in a dynamic industry. The software's adaptability and user-friendly interface have been crucial in enhancing the overall efficiency of our day-to-day operations. **What do you dislike about Gym Insight?** While Gym Insight has been an essential asset for MorGainz Fitness, one area that could see improvement is in the accessibility of certain advanced features. As someone deeply invested in the success of my gym, mastering every nuance of the software is essential. Enhancing the clarity of instructions or providing more in-depth tutorials for these advanced functionalities could make the learning curve smoother. However, it's worth noting that the Gym Insight support team has been exceptional in providing guidance and support, mitigating any challenges we encountered during the learning process. **What problems is Gym Insight solving and how is that benefiting you?** Gym Insight has been instrumental in solving the multifaceted challenges of running MorGainz Fitness. The software's comprehensive approach to membership management, billing, and data analytics has significantly reduced the administrative load on my team. This has allowed us to redirect our focus towards providing an exceptional fitness experience for our members. Gym Insight's role in automating critical operational tasks has not only saved time but has also improved the overall efficiency of our multiple gyms. The software's contribution to strategic decision-making through insightful analytics aligns perfectly with my long-term vision for MorGainz Fitness. In essence, Gym Insight is not just a tool; it's a strategic partner that continues to play a pivotal role in the success and growth of my gym. ### 36. Awesome Software and Even Better Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Hira S. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Gym Insight?** Gym Insight has some of the best customer service I’ve ever experienced. They’re always prompt in addressing my question and concerns. The software itself offers lots of advantages, easy to use tools and reports, and helps me find people who owe me money. It meets to all my needs, it functions flawlessly, it simplifies the process of training new employees. **What do you dislike about Gym Insight?** I have no negative feedback to report as Gym Insight fulfills all my needs. Although there was a feature missing in the past, I submitted a request and they added it. That emonstrates their commitment to customer satisfaction. **What problems is Gym Insight solving and how is that benefiting you?** Since adopting Gym Insight, I have successfully transitioned to paperless. It’s allowed me to work remotely when necessary and easily manage many aspects of my fitness facility. Notably, handling insurance reports has become significantly easier and faster. Gym Insight has proven to be an invaluable asset to our business, enhancing our operations in numerous ways. I am sincerely grateful for the convenience it has brought to my job. ### 37. Long time client since the beginning! **Rating:** 5.0/5.0 stars **Reviewed by:** Hal D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Gym Insight?** Most reliable software I've used for my gym. I've experienced zero crashes or problems, and I've only had to call them three times in eight years for help with hardware upgrades on my end. **What do you dislike about Gym Insight?** There isn't anything not helpful. I've nothing but good experiences. **What problems is Gym Insight solving and how is that benefiting you?** Hardware installations (routers, etc..) ### 38. Gym Insight's Software Delivers Consistency and Confidence" **Rating:** 4.5/5.0 stars **Reviewed by:** Yaqub k. | Homeopathic Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Gym Insight?** Gym Insight’s software is very consistent and stable. They help a lot setting the club up and doing presales. The routine processes that they automate, access and financial reporting, and control over my staff and members gives me a peace of mind that’s priceless. **What do you dislike about Gym Insight?** At one point the membership payment stop working, but I called into customer service and got help right away, confirmed some settings and it hasn’t been a problem since. **What problems is Gym Insight solving and how is that benefiting you?** The software streamlines personal training scheduling, allowing trainers and clients to coordinate sessions efficiently. This enhances the overall client experience and helps trainers manage their schedules effectively. With Gym Insight we’ll be able to scale up and sustain growth that wouldn’t be possible without it, so I’m excited to see how it works in the long run. ### 39. “I couldn’t manage without it” **Rating:** 5.0/5.0 stars **Reviewed by:** Saad A. | Fitness Instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Gym Insight?** I’m happy with how easy Gym Insight makes it to manage my members. It automates tasks that I don’t like managing members who don’t pay on time or honor their contracts. I appreciate that the software is designed with gym owners' needs in mind, rather than being overloaded with unnecessary features that nobody asked for. **What do you dislike about Gym Insight?** They need to add the ability to automatically bill for personal training plans and sell them online. That automation that would help a lot. **What problems is Gym Insight solving and how is that benefiting you?** Gym Insight automates membership management, making it easy to track member details, renewal dates, and payment statuses. This reduces administrative burden and minimizes the risk of errors. I’ve tried other software, but out of all of them, Gym Insight is the best. ### 40. Makes us modernized and more competitive in gym management **Rating:** 4.5/5.0 stars **Reviewed by:** Anam k. | UI Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Gym Insight?** Gym Insight allows for easy sign-ups via iPad and social media or website links, making the membership process simple and efficient. The Members app is a great added value. The software is really simple to use, and has built-in help blurbs that tell you what buttons and words mean when you hover over, so that really saves a lot of time! **What do you dislike about Gym Insight?** I haven’t had any complaints. try to add new features that increase user experience **What problems is Gym Insight solving and how is that benefiting you?** Gym Insight offers customizable dashboards and comprehensive reports, allowing gym owners and managers to track key performance indicators (KPIs) easily. This data-driven approach helps in making informed decisions for business optimization. Gym Insight has modernized our operations and made us more competitive with larger companies. ### 41. Great customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** peter m. | Gym Owner and Personal Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Gym Insight?** The staff is very available on the phone, and addresss my issue right away with no wait times! **What do you dislike about Gym Insight?** Usual software learing curves, but they have a library of help info and a customer service team to help. **What problems is Gym Insight solving and how is that benefiting you?** Membership managment, Customer payments, user tracking. ### 42. Amazing support and easy to use platform **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2024 **What do you like best about Gym Insight?** Gym insights is an amazing solution for gym owners looking to streamline their business. My experience working in getting the platform launched for my clients gym was amazing. I recommend working with Anthony as he has deep technical knowledge in regards to payment gateways and functionalities. The customer support at gym insights is fantastic and they are always available to help! **What do you dislike about Gym Insight?** There are no downsides we have uncovered as of yet and we are about a year in. **What problems is Gym Insight solving and how is that benefiting you?** Helping gyms manage their members more efficiently. ### 43. astute and timely customer responses to issues s they arose. **Rating:** 5.0/5.0 stars **Reviewed by:** Seth B. | Owner/Proprietor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Gym Insight?** the multiple access credentials as well as the customizability and affordability. **What do you dislike about Gym Insight?** everyhing seems ok so far i had some hardware issue unrelated to the software and misunderstood some technical specs. **What problems is Gym Insight solving and how is that benefiting you?** Scheduled payment and physical access security. ### 44. Simplest, Most Effective Gym Software **Rating:** 5.0/5.0 stars **Reviewed by:** Cory H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Gym Insight?** Easy to Use Intuitive to Navigate Friendly Staff that Really Cares!!! **What do you dislike about Gym Insight?** No Downsides. Covers all the areas Necessary, with no fluff. **What problems is Gym Insight solving and how is that benefiting you?** Prior to Gym Insight I had to complete several steps across two computers and multiple systems/ programs, including a manual spreadsheet of Gym Members. Tedious and time consuming Gym Insight Fixes all of it. One Spot for Everything, including Billing!!!! GREAT ### 45. Best gym management software on the market! **Rating:** 5.0/5.0 stars **Reviewed by:** Gage B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about Gym Insight?** The most user-friendly gym management software. **What do you dislike about Gym Insight?** Personally there is nothing I dislike about Gym Insight. **What problems is Gym Insight solving and how is that benefiting you?** Gym Insight makes member tracking, payment processing, and 24/7 access a breeze. ### 46. Gym Insight was the best investment for my business. **Rating:** 4.5/5.0 stars **Reviewed by:** Jovon T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Gym Insight?** I like talking, asking innovative questions, and having them answered. **What do you dislike about Gym Insight?** It's hard because it worked for my needs of caring for my clients in an organized fashion. **What problems is Gym Insight solving and how is that benefiting you?** It was more cost-effective than my previous software. ### 47. Great Software for Managing Your Club **Rating:** 5.0/5.0 stars **Reviewed by:** faheem a. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Gym Insight?** Amazing customer service, fast responses, and helpful solutions Easy-to-use software that handles payments, memberships, classes, and door access seamlessly Affordable pricing that matches the value of the product. No hidden fees! Any extra charges are discussed openly. **What do you dislike about Gym Insight?** It could use a few more features, but they are always adding new ones. **What problems is Gym Insight solving and how is that benefiting you?** It makes my job easier! I am spending less time doing soul-crushing administrative work. I love how from the start, Gym Insight focuses on what I want and need as a gym owner, without gimmicks or pushing for unnecessary extras. ### 48. “Exceptional Software and Customer Support at Gym Insight” **Rating:** 5.0/5.0 stars **Reviewed by:** jack d. | Guest Services Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Gym Insight?** Gym Insight is great because of its affordable cost, extensive features, user-friendly interface, and outstanding customer support. The transition and setup process were seamless, thanks to their guidance and assistance. The customer service team at Gym Insight is truly remarkable, always available to address any questions with total knowledge. Their door access options and comprehensive support during setup have been great. The software has been functioning flawlessly since implementation. **What do you dislike about Gym Insight?** I only wish they had a more comprehensive mobile app that includes gym challenges and syncs with members' wearables. **What problems is Gym Insight solving and how is that benefiting you?** I made the switch to Gym Insight primarily for its ability to handle payment processing, member management, and door entry. I am super happy with my decision and the level of satisfaction it has brought me. ### 49. Amazing Software and Support at Gym Insight **Rating:** 5.0/5.0 stars **Reviewed by:** Asad G. | mern & mean developer , Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Gym Insight?** Gym Insight is affordable, easy to use, and has outstanding customer support. Setting up was a breeze, and only took one week. It has been performing flawlessly! **What do you dislike about Gym Insight?** There was a small issue with how some declined transactions displayed, but they fixed it immediately after I told them. **What problems is Gym Insight solving and how is that benefiting you?** I am extremely happy that I decided to go with Gym Insight, just because of how easy to use it is, and how great the customer support is. Overall, it’s made my life easier. ### 50. The Best Club Management Software **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad Rashid I. | Jr. Oracle Apex Developer , Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2023 **What do you like best about Gym Insight?** Gym Insight is easy to use and navigate. It is affordable and offers integrated billing with very reasonable fees. Their customer service is outstanding, with quick responses to calls and questions. Their team is knowledgeable and helpful. My gym is running smoothly. **What do you dislike about Gym Insight?** I had a few questions on how to make some things work, but the customer service team helped me find a solution. **What problems is Gym Insight solving and how is that benefiting you?** I got rid of my previous expensive and inadequate club management software! So glad I found Gym Insight! - [View Gym Insight pricing details and edition comparison](https://www.g2.com/products/gym-insight/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-10+14%3A26%3A45+-0500&secure%5Bsession_id%5D=ce4d0341-e0dd-424f-afa5-c21c97870170&secure%5Btoken%5D=d3bcb74b86c8f449b40773cbc8e2e224aa8f94f3c33b188d943bc140e64e19ba&format=llm_user) ## Gym Insight Integrations - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) ## Gym Insight Features **Billing & Revenue - Gym Management** - Automated Collections - Merchandise Sales **Agentic AI - Gym Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Facility Management - Gym Management** - Scheduling & Reservations - Payroll **Data & Reporting - Gym Management** - Data Collection - Reports & Dashboards **Membership - Gym Management** - Contract Creation - Lead Management - Online Member Portal - Marketing Tools ## Top Gym Insight Alternatives - [Mindbody](https://www.g2.com/products/mindbody/reviews) - 3.7/5.0 (498 reviews) - [Vagaro](https://www.g2.com/products/vagaro/reviews) - 4.6/5.0 (389 reviews) - [TeamUp](https://www.g2.com/products/teamup/reviews) - 4.6/5.0 (270 reviews)