Gym Insight Reviews & Product Details

Customer service and ease of use, the simplicity of the product underscores the complexities of the processes associated with operating a gym. Gym Insight is very intuitive and with the upgraded user interface and functionality, serves to make sure the user experience is optimized. Every single time I've made a "service" call my call has been picked up on the first or second ring and the level of customer service is unmatched in the industry. After spending 21 years as an owner operator and fitness facility consultant, there are no other names I even consider when debating which software system to use. Review collected by and hosted on G2.com.

Although not a primary component of Gym Insights services, the door access control system has been a bit tricky to navigate. My hope is that there would be a network of trained professionals in each market to serve as the installer and/or liaison between customer A and Gym Insight. As far as the software goes, we have been very satisfied. Review collected by and hosted on G2.com.

I use Gym Insight as a merchant and membership database. It allows me to bill my customers and store customer information and act as a CRM. The customer service is top notch and very helpful and fast. The software is very easy to use. I save a lot of time and money as a business owner. Review collected by and hosted on G2.com.

The merchant fees could be better, like with eCheck, where I get charged 0.75% per transaction and have to wait a long time to get the revenue deposited in my business bank account. It would also be helpful if they were more open to integrating with other merchants outside of Authorize.net. Review collected by and hosted on G2.com.

Most helpful is the exceptional customer service, and the upside is how easy it is to learn and use the system. Review collected by and hosted on G2.com.

The least helpful part for me is the access control, since there isn’t currently a way to lock access for certain members at specific times. That said, I’m excited to hear this feature is coming soon! Review collected by and hosted on G2.com.

My experience with customer service has been truly amazing. Best supporting group of professional making sure my business is running smoothly. Review collected by and hosted on G2.com.

I have zero complaints my experience has been top notch! Review collected by and hosted on G2.com.

I love how easy the software is to use and navigate. I also really love the customer support that I receive every single time I reach out (which is a lot)! Review collected by and hosted on G2.com.

If I had to be picky, I wish the portal and the app were "prettier" ? For example more customizable features like theme changes. It's super easy to use, which I love, but maybe too basic.. That's not really something significant, but that's all I could really say I "dislike". Review collected by and hosted on G2.com.

Customer service always available, weekends included. My personal point of contact, Steven Cole, is always there to guide us and help us through difficult and challenging processes. Review collected by and hosted on G2.com.

There's not much, though it'd be nice to have the ability to have documents sent for digital signature beyond the signup process. Review collected by and hosted on G2.com.

Gym Insight has been a game changer for my business. I don't have a bricks and mortar gym but do have a team that services clients throughout a tri-state area. So whether we are on the road or working from home, Gym insight enables me to easily manage my business no matter where I am as well as push through important information so my team can manage their clients as well.

Gym Insight was easy to implement, has improved my overall collections not to mention enhance client satisfaction and retention. Aside from the ease and convenience of the Platform, the training and support is off the charts. Review collected by and hosted on G2.com.

To be honest, I have yet to find a down side of this platform, there isn't one thing I dislike. As a small business owner and not overly tech savvy this platform is easy to use, comprehensive and the support is off the charts. The one thing I wished It could do was send invoices but again not a dislike. Review collected by and hosted on G2.com.

can be customized to our needs

excellent customer service

easy to use (once you learn it)

easy to navigate

it's got a lot of features Review collected by and hosted on G2.com.

the learning curve is time consuming for those who struggle with technology. Review collected by and hosted on G2.com.

Customer service has been amazing. They really take their time on teaching you how to use the software. Review collected by and hosted on G2.com.

There is nothing about gym insight that I dislike. Review collected by and hosted on G2.com.

The staff was very helpful and answered all my questions Review collected by and hosted on G2.com.

I don’t dislike anything currently. They are good and transparent Review collected by and hosted on G2.com.