--- title: Guru Reviews meta_title: 'Guru Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2321 reviews by the users' company size, role or industry to find out how Guru works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 2321 scale: '5' date_modified: '2026-07-14' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Guru Reviews **Vendor:** Guru **Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Average Rating:** 4.7/5.0 **Total Reviews:** 2,321 ## About Guru Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru unifies your company’s apps, chats, and docs into one governed knowledge layer, delivering cited, permission-aware answers, chat, and research across Slack, Teams, your browser, or even other AIs like ChatGPT and Claude. Every answer is grounded in verified knowledge, with built-in verification and lineage to ensure trust, compliance, and confidence at scale. Connect your knowledge. Access it everywhere. Build trust—automatically. ## Guru Pros & Cons **What users like:** - Users value the **ease of use** of Guru, especially the intuitive AI for quick answers to questions. (726 reviews) - Users value Guru for its **quick, reliable answers** that integrate seamlessly into their workflow, enhancing efficiency and organization. (411 reviews) - Users value the **comprehensive information** provided by Guru, making knowledge management effortless and efficient. (310 reviews) - Users value the **easy access** to verified information in Guru, seamlessly integrating into their daily workflow without disruptions. (289 reviews) - Users value Guru for its **accurate information** , simplifying workflows and enhancing productivity through seamless integrations. (283 reviews) - Efficiency (259 reviews) - Intuitive (235 reviews) - Features (232 reviews) - Easy Integrations (218 reviews) - Knowledge Base (206 reviews) **What users dislike:** - Users experience **inefficient search functionality** in Guru, struggling to find relevant information quickly due to slow results. (148 reviews) - Users experience **inefficient search** capabilities, finding it slow and challenging to organize content across collections. (146 reviews) - Users experience **search functionality issues** with slow results and a lack of accurate keyword recognition in Guru. (134 reviews) - Users find that **inefficient searching** hampers the experience, as results can be generic and less organized. (132 reviews) - Users face **organizational challenges** with Guru, particularly when managing large content collections and navigating the search function. (109 reviews) - Users find the **inefficient search functionality** of Guru frustrating, as it often fails to deliver relevant results for general queries. (102 reviews) - Search Difficulty (98 reviews) - Search Limitations (89 reviews) - Difficult Navigation (85 reviews) - Card Management Issues (75 reviews) ## Guru Reviews ### 1. Guru is our source of truth **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Guru?** Singular source of truth for multiple departments - it's nice to say "look in Guru" with the confidence the answer lives there. Verification workflow is easy and helps keep content up-to-date and trustworthy over time. Powerful search function that surfaces relevant cards quickly. Aesthetically pleasing! **What do you dislike about Guru?** None. I encourage everyone in our department to use Guru early and often. **What problems is Guru solving and how is that benefiting you?** It is the "one-stop-shop" element that saves us. Guru helps solve the challenge of inconsistent messaging across my team and other adjacent teams by giving us a single, trusted place for content. It cuts down time wasted searching for information and makes onboarding new reps faster and more self-sufficient. Plus, the verification workflow ensures our content stays accurate and up to date, which builds trust across teams. ### 2. Work Effiency using GURU **Rating:** 5.0/5.0 stars **Reviewed by:** Precious S. | Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Guru?** Guru help us to assist customers easily as we can easily find what we're looking for in search. Very helpful in work and doing task. **What do you dislike about Guru?** Sometimes I'm having trouble searching the right keyword to show the relevant result. **What problems is Guru solving and how is that benefiting you?** Guru is one of our tools in work that we always use if ever we're not familiar or we don't know how to resolve client's concern. We'll just pull up Guru and search the relevant issue and from there, an outlined guide and talking points is presented. Which help us serve our customers easily. ### 3. GURU is our bestfriend!! **Rating:** 5.0/5.0 stars **Reviewed by:** Shelsa Nayeli T. | Customer Service Representative Tier 1, Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Guru?** It has an AI Feature wherein you can easily ask questions and it will give you the right answer with the article related **What do you dislike about Guru?** None, everything's good and working perfectly fine **What problems is Guru solving and how is that benefiting you?** Everything. It's giving the precise answer in just a few seconds and the useful article ### 4. Guru made my job so much easier!! **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer C. | Senior Warehouse Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2022 **What do you like best about Guru?** I can draft reminders and updates, finalize the drafts and go back to them at a later time when I'm ready to post the final details of the updates! **What do you dislike about Guru?** I love the features! Guru is user-friendly, and giving the authors some access to features that only we can access is a plus! **What problems is Guru solving and how is that benefiting you?** We used to have so many excel spreadsheets containing all the information and data we needed to disseminate to our Customer Service team daily. Now we only create cards and give the CS teams Guru card links! ### 5. Easy to use, great experience. **Rating:** 4.5/5.0 stars **Reviewed by:** Nicolás V. | Customer Service Agent, Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2025 **What do you like best about Guru?** I find the tool very easy to use. It gave good results when using the ? command at the end of a question, showing the answer provided by the AI ​​and at the same time showing the resources it relied on to provide that answer. The option to save gurus to favorites, so I can review them at any time was also very useful. **What do you dislike about Guru?** Sometimes the wait times could be a little long, but it wasn't something that happened all the time. **What problems is Guru solving and how is that benefiting you?** Guru provides resources on a variety of topics, helping agents when merchants had overly technical questions or were experiencing system errors. ### 6. Easy to Use and Incredibly Useful – My Top Choice! **Rating:** 5.0/5.0 stars **Reviewed by:** Renalyn B. | Customer service, Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Guru?** I like it the best because it is easy to use! **What do you dislike about Guru?** None, The Guru is very useful and easy use for agent like me **What problems is Guru solving and how is that benefiting you?** This is very beneficial an agent like me I easily find the answers I need to assist our customers ### 7. Best app to find the information you need **Rating:** 5.0/5.0 stars **Reviewed by:** Alonso G. | customer service advisor, Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Guru?** I can find the information I need for my customers in different cards, Also I can use the AI to ask questions about it and it will show me where it got the information from. **What do you dislike about Guru?** Sometimes the AI doesn't work correctly and shows a completely different card where there is no information about the question I made. **What problems is Guru solving and how is that benefiting you?** It helps me get information about processes I am not sure about or I need a refresh, so I can see everything quickly and avoid longer wait time for my customers. ### 8. Empowering Collaboration: My Experience with Guru **Rating:** 5.0/5.0 stars **Reviewed by:** Juan Pablo A. | Quality Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Guru?** I absolutely love using Guru! Its intuitive platform makes knowledge sharing effortless, allowing me to access valuable information quickly. **What do you dislike about Guru?** Learning Curve: New users may find the platform initially overwhelming, taking time to fully understand all its features. Limited Offline Access: If you often work in areas with poor internet connectivity, the platform’s reliance on online access could be inconvenient. **What problems is Guru solving and how is that benefiting you?** Information Silos: By centralizing knowledge in one accessible platform, Guru breaks down silos that often exist in organizations, ensuring everyone has access to the same information ### 9. Guru is a great platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Guru?** Guru is a great platform with an intuitive design, easy to use, and I recommend it as your knowledge base for your product, especially when working in Customer Support processes. I use it everyday and it's become part of my work routine, as we keep up to date with any and all changes through it. **What do you dislike about Guru?** I wish Guru had the option to customize the app's appearance along with a Dark Mode option, to make it easier on the eyes. **What problems is Guru solving and how is that benefiting you?** Guru works as our knowledge base so we are always consulting it to check for the specific workflows we need to take when handling CS issues. As it's easy to use and access, it's become one of the main parts of our work routine. ### 10. Centralized Information Platform Simplifies Access to Guidelines and Streamlines Updates **Rating:** 5.0/5.0 stars **Reviewed by:** Joao S. | Customer Support Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2025 **What do you like best about Guru?** Because It helps streamline the guidelines and made the access to information easiear. **What do you dislike about Guru?** The AI mode Is hard to use or know how to use. **What problems is Guru solving and how is that benefiting you?** Guru helps me by making the access to guidelines easier, It streamline the sections of the guidelines and this make It easier for me to find the part of the guideline that can solve my issue. ### 11. Guru makes knowledge sharing super simple for our team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Guru?** I love how easy it is to use Guru. The interface is clean and user-friendly, so even new team members can quickly get the hang of it. Setting it up was smooth, and it didn’t take much time to get started. We use it almost every day to find quick answers without having to ping each other. It really helps keep everyone on the same page. The customer support team is also very responsive and helpful whenever we have questions. I also appreciate how it integrates well with tools like Slack and Chrome — it fits right into our workflow. **What do you dislike about Guru?** Sometimes, keeping cards updated can feel like extra work, especially when things change fast in our company. I wish it had more smart suggestions to remind us what needs updating. Also, while there are plenty of features, a few of them take time to explore or are a bit hidden — maybe they could improve how features are presented or onboarded. **What problems is Guru solving and how is that benefiting you?** Before Guru, it was hard to find the right information quickly — we were constantly asking in chats or digging through old docs. Now, everything is organized and easy to search. It saves us time, reduces repeated questions, and helps new team members get up to speed faster. Guru also makes sure our answers stay consistent across the company, especially for support and sales teams. The verification system is also great for keeping info accurate and up to date. ### 12. Easy Access to SOPs When You Need Answers Fast **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Guru?** Can easily access the SOP needed when trying to search for the questions **What do you dislike about Guru?** We are unable to open the SOP and needs to have another tab or duplicate tabs if we need to check another SOP **What problems is Guru solving and how is that benefiting you?** you need to duplicate or add new tab for you to open the sop and the Guro ### 13. Guru Delivers Client Answers Instantly—A Truly Helpful App **Rating:** 5.0/5.0 stars **Reviewed by:** Marimar T. | Customer Service Representatives, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Guru?** Guru has a information you need on the resolution ask by the clients **What do you dislike about Guru?** Nothing, Guru is a helpful app in our platform **What problems is Guru solving and how is that benefiting you?** There is no issue encountered in Guru, it gives me moe information about the products ### 14. GURU is the best tool to use as knowledge base **Rating:** 5.0/5.0 stars **Reviewed by:** Cherise B. | Inbound Sales Representative Level 2, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2025 **What do you like best about Guru?** What I like the most by using GURU is how friendly user it can be, how much information and content that you could add and can find that will make our work much easier and to keep the information that will be helpful to other people as well. I like it because it contains significant information which is very helpful. **What do you dislike about Guru?** What I kind of dislike about it is how precise we need to be in order to find the certain article in GURU, it would be much easier if the information we are trying to find will show up even if we are just going to search it using a keyword. **What problems is Guru solving and how is that benefiting you?** Guru is very useful, it has all the information we need especially in our work settings. ### 15. Guru is super easy and informative to use, especially while on a call and I need info fast. **Rating:** 5.0/5.0 stars **Reviewed by:** Rio L. | Licensed Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Guru?** the fact that it has everything i need to domy job at a simply search and click of a button **What do you dislike about Guru?** I really dont have any dislike now, I use it multiple times a day and its way more useful than not **What problems is Guru solving and how is that benefiting you?** mostly info on carrier guidelines finding out how SB defines certain trades what trades are covered and by which carrier all in one place ### 16. Guru Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Penny Patricia P. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Guru?** I like using guru because it is so easy to search the resolution every time that our members calling. I can easily type in the members concern and different cards will pull up where I can check the nearest answer with my members question. **What do you dislike about Guru?** I dislike is about checking if the card is verified or unverified. Much better if there is a pop up or reminder that the card is unverified and the last date when it was updated. **What problems is Guru solving and how is that benefiting you?** I have a benefit in using Guru because I can easily meet the KPI's or metrics we have in our department. Specially the calls per hour. I can resolve the concern of the member real time. ### 17. Guru is the Best and Handy platform for finding and Hiring Freelancers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Guru?** Guru is simple to use and makes it easy to post jobs and search opportunities and connect with freelancers. I use it regularly whenever i need extra help for short-term or specialized projects. It's gives easy to use interface with easy navigation, user can easily find the resources. and It integrates well with email notification. so i can keep track of updates without constantly checking the site. **What do you dislike about Guru?** Nothing dislike from my side all good, but slightly Freelancer search filter could be more refined. **What problems is Guru solving and how is that benefiting you?** It allows me to find skilled freelancers easily without spending couple of days. and i can manage contracts, Payments, and communication all in one place. ### 18. Guru provide the information you needs and tools. **Rating:** 5.0/5.0 stars **Reviewed by:** Sheryl P. | Customer Service, Enterprise (> 1000 emp.) **Reviewed Date:** April 11, 2025 **What do you like best about Guru?** Guru really helps me a lot for all my transaction in assisting customer. Easy to navigate by just searching the key words. Easy to use and it loads all information you need. I always open it and pin it in my tools. Provide information to give to our customer's. **What do you dislike about Guru?** I don't encounter any issue yet in accessing the guru card. **What problems is Guru solving and how is that benefiting you?** I got a customer that need assistance in adding a package on her cruise and it's my first time receiving a call for that. I opened the guru and search how to add it in Cruise Line portal which is it guided me how to do it our system also with cruise portal and I was able to resolve the request of the customer. ### 19. Guru is way more than helpful platform **Rating:** 5.0/5.0 stars **Reviewed by:** Edilberto S. | Executive Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2025 **What do you like best about Guru?** I like best about Guru it is so easy to search the cards where I can get the answers with what my members concern. **What do you dislike about Guru?** Dislike in Guru, it needs to have a pop-up when the card is not verified or just a sign if the card is reliable or not. **What problems is Guru solving and how is that benefiting you?** As I said earlier, I can easily check the card where I can get the answer on my members concern also I can easily check the related topics because when I use the search bar, the related cards also pop- up. It really benefitting in my job because I can meet the metrics like CPH because I can easily resolve my members concern. ### 20. GURU is a wonderful app for searching the information you need. Very easy to use and informative! **Rating:** 5.0/5.0 stars **Reviewed by:** Glacie S. | Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2023 **What do you like best about Guru?** What I like about GURU is the unique feature that allows you to use it even on another website page. It has an extension that provides all the features of the official website, and it also has a floating window for the cards that you are using so you can drag it easily **What do you dislike about Guru?** Sometimes, the information can be too much on one card, but we can also provide our opinions about it by using the comment field located on each card. Overall, GURU is a great website **What problems is Guru solving and how is that benefiting you?** It helps us search the information quickly and saves us a lot of time searching for topics one by one since it has a bookmark option, and they are categorized very well ### 21. It was a rollercoaster experience resolving merchants' concerns; we had to delve deeper in GURU. **Rating:** 5.0/5.0 stars **Reviewed by:** Rencent L. | Shopify Support Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2025 **What do you like best about Guru?** User-Friendly Interface: GURU offers an intuitive platform that makes it easy to navigate and manage concerns effectively. **What do you dislike about Guru?** There isn't a dedicated folder for all billing, troubleshooting, POS concerns, etc., which makes searching on GURU quite time-consuming **What problems is Guru solving and how is that benefiting you?** Guru serves as a dictionary or Bible for Shopify advisors, helping us understand and resolve complex merchant issues. ### 22. An amazingly flexible tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Guru?** It's a really useful tool for archiving and accessing information regarding the company in cases where there are so many methods, tools, and documents that it could overwhelm users. Thanks to its features, it can be really easy to use and allows you to search full questions, and it will try to search the best related information available, since I have to use it a lot through a week it helps in cases where you can go from not knowing much to becoming an expert in certain subjects. It can easily integrate into the workflow of most companies and its really user-friendly, aside from having a vast support network and assistance with most features. **What do you dislike about Guru?** Sometimes it could give a better explanation that is shorter and to the point, since you need to quickly access information in a split moment. **What problems is Guru solving and how is that benefiting you?** It's helping to get into the right spaces for certain information and also giving you the full context needed to understand special cases and what can you do to fix them. ### 23. Guru used to be amazing but recent updates have made it obsolete with poor account management **Rating:** 2.5/5.0 stars **Reviewed by:** Elizabeth S. | Customer Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2023 **What do you like best about Guru?** Guru used to be phenomenal with integrations. At the click of a user's mouse, they can get all of the answers to their questions effortlessly, regardless of where they are in processes. Additionally, it is so easy to segment collections by teams, ensure information is verified and updated, and see all of the relevant analytics at a glance for user groups. **What do you dislike about Guru?** Account management has become very poor and negligent. Even as an admin, you cannot make adjustments to many settings unless you contact a member of Support, which takes a long period of time without useful answers, or the account manager. Settings are not clearly distinguished and adjustments to billing is essentially non-existent without additional escalation. The treatment of users and companies should be better. **What problems is Guru solving and how is that benefiting you?** Guru solves knowledge transfers, creating a living resource for self-service and autonomy, and a training tool for new hires. I usually refer to it as "google for my support team." This benefits my team by ensuring gaps in knowledge are not created and, for my remote team especially, it confirms our ability to provide resources to a team that is not in one location. ### 24. Easy to use and great features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2025 **What do you like best about Guru?** What I like best about Guru is how quick and easy it makes finding accurate info. Everything’s in one place, and it pops up right when I need it, no more digging through docs or asking around. **What do you dislike about Guru?** What I don’t like about Guru is that sometimes the info gets outdated if it’s not regularly reviewed, and it can be hard to know which card is the most up-to-date when there are duplicates. **What problems is Guru solving and how is that benefiting you?** Guru solves the problem of scattered or hard-to-find information by keeping everything organized and accessible in one place. It helps me work faster and answer questions confidently without needing to ask someone or dig through multiple tools. ### 25. Beginning user LOVE IT **Rating:** 5.0/5.0 stars **Reviewed by:** Deborah P. | Realtor, Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Guru?** Its amazing how everything I can think of is there for information from my company. **What do you dislike about Guru?** Nothing so far, I think it's an easy-to-use program **What problems is Guru solving and how is that benefiting you?** Finding information quickly and able to work more efficiently. ### 26. Guru has good features **Rating:** 5.0/5.0 stars **Reviewed by:** Justine N. | Teammate, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Guru?** - The timestamp feature allows us to easily track when information was last updated, making it simple to identify changes. - We can pose direct questions, and Guru responds with relevant cards, which enhances our efficiency in completing tasks. - The option to save or like a Guru card enables us to compile a collection for future use. **What do you dislike about Guru?** None so far. I haven't encountered any issues with the Guru card. **What problems is Guru solving and how is that benefiting you?** The Guru card serves as our reliable reference for managing app reviews efficiently. It acts as our definitive guide, and whenever we encounter difficulties or need to verify our procedures, this is the resource we rely on. ### 27. G2 Review — New User **Rating:** 4.5/5.0 stars **Reviewed by:** Ella . | Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Guru?** Guru is user friendly tool. Easy to navigate and search for applicable cards. **What do you dislike about Guru?** User interface can be a little confusing. **What problems is Guru solving and how is that benefiting you?** Guru serves a our knowledge base tool and it provides information that we needed to assist customers. It provides process related instructions. ### 28. Guru is a user friendly app that you could easily find the knowledge you seek. **Rating:** 5.0/5.0 stars **Reviewed by:** Eli . | Customer Service Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Guru?** The Guru interface when searching using the correct key words will led you right away to the thing that you needed. The Guru updates are can easy to understand. You can easily locate new Gurus since it has notification on the announce on the right corner. You can saved the most commonly used Guru so you can easily access it when supporting customers. We use it on our daily work to support our customer and know the right way to do it. When you're in a situation where you don't know the answer for the customer, Guru will be there to guide you on how to support them. **What do you dislike about Guru?** You need to have specific words to type before you can get the correct Guru, the search engine of Guru needs to improve. **What problems is Guru solving and how is that benefiting you?** The Guru helps and guide us on how we can resolve the users concern without violating our policies. It gives me the right choices to keep doing my job right. It is basically our main tool to provide a efficient and quality service. ### 29. Using Guru has been a smooth and helpful experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Ma. Josefa P. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Guru?** I like how easy it is to find and share information quickly with the team. **What do you dislike about Guru?** Occasionally, it can be slow to load certain content. **What problems is Guru solving and how is that benefiting you?** Guru solves the problem of scattered information by centralizing knowledge in one place, making it easy to access and share. This benefits me by saving time, improving team collaboration, and ensuring everyone stays aligned with up-to-date information. ### 30. Guru is the best **Rating:** 5.0/5.0 stars **Reviewed by:** Carl Angelo A. | Customer Service Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2025 **What do you like best about Guru?** The most helpful thing in Guru is the Guru cards since every thing that we need, every info that we need to resolve customer's concerns is already there. **What do you dislike about Guru?** I can't think of anything that I don't like in Guru, for me this is the best. **What problems is Guru solving and how is that benefiting you?** Guru is solving Customer concerns everyday. Since I'm the advisor, I'm just the person that delivers the message. ### 31. Clean Interface and Easy Sharing, But Needs Better Card Interconnectivity **Rating:** 4.5/5.0 stars **Reviewed by:** John R. | Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2025 **What do you like best about Guru?** Clean interface, great for sharing information **What do you dislike about Guru?** I wish my Guru cards were more interconnected **What problems is Guru solving and how is that benefiting you?** Sharing information across multiple teams ### 32. Me & Guru For Real Estate **Rating:** 5.0/5.0 stars **Reviewed by:** Steve D. d. | Advisory Board Member, Real Estate, Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Guru?** Ease of use access to additional resources and how comprehensive it is as a knowledge base this is a critical element in real estate. We have to maintain compliance with the state **What do you dislike about Guru?** I can honestly say I'm not sure that I dislike anything. I've only been using it about six months but I can tell you it is super critical for what we do. **What problems is Guru solving and how is that benefiting you?** Guru allows us to maintain compliance with all state requirements as we are across 14 different states. It's updated based on exactly what we have to do to maintain compliance within that state. ### 33. Guru has revolutionized our company's customer care abilities! **Rating:** 5.0/5.0 stars **Reviewed by:** Peter H. | Tier 2 Support Agent (USA/CAN), Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2024 **What do you like best about Guru?** Guru makes it easy to find quality knowledge cards quickly, it is very user-friendly, easy to update existing info, seamless to create new cards, and its SEO capabilities within our organization are great. Our knowledge team set up our knowledge base with ease and allow us to verify existing cards while also creating new ones. I am a daily user of this wonderful program for nearly 4 years. It allows me and our entire customer support team to provide better, more personalized, quality care to our clients at a growing volume photography software company. **What do you dislike about Guru?** Guru's browser extension sometimes does not work natively. It is also subject to a learning curve that takes time to digest and fully grasp. These are only minor hudles to go through however and do not really affect my experience. **What problems is Guru solving and how is that benefiting you?** Guru compounds our internal knowledge base and provides us many great opportunities to offer more personalized and higher-quality support to our client base daily. ### 34. Changed the game! **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsey C. | Senior Manager, Quality Improvement, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Guru?** Guru has been a game changer for our team that delivers medical care both in person, and virtually. It has allowed everyone to be able to access the same information across all teams without having to find things that are up to date on Google Drive. It has given us so much more control over the way we communicate across teams, and has allowed for much better collaboration and sharing. We originally only implemented it for our patient facing teams, but now all of the teams on our company want it too! Guru was super helpful in making sure we were set up for implementation success, and have continued to offer helpful support in making sure we continue to improve the tool. I would highly recommend Guru to any team! **What do you dislike about Guru?** Like any tool, there is room for improvement. Unfortunately, we haven't been able to integrate Guru with our LMS effectively, so we struggle to make sure our trainings stay up-to-date. **What problems is Guru solving and how is that benefiting you?** It helps our employees find all of the information they need in one place. It also allows leadership to ensure content stays up to date and that we are not duplicating work. ### 35. Friendly UI, always helped me during my work routine **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Guru?** The interface is very nice and intuitive, it's well-organized and easy to search for what I need. I like the minimalist design and how it keeps everything concise yet informative. **What do you dislike about Guru?** I wish there were a way to customize it more, so I could, for example, view specific Guru cards right on the main page without needing to access secondary tabs. **What problems is Guru solving and how is that benefiting you?** Guru helps centralize important information in a clear and organized way, making it easy for me to find what I need quickly, which is important during a fast paced work day. Its intuitive and minimalist interface keeps everything concise yet informative, which is really helpful during tasks. However, I wish there were more customization options, like being able to pin specific Guru cards to the main page, so I wouldn’t need to navigate through secondary tabs as often ### 36. Guru, a great tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Ricardo V. | Catalog Quality Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Guru?** Easy of use, reliable, extremely good for daily use, has many possibilities of implementation on Support and Team documentation. **What do you dislike about Guru?** Search engine is kind of fuzzy, but it could be due to the title/content inputted. **What problems is Guru solving and how is that benefiting you?** Make it easy to find information and to keep the team in the same page for any issue. ### 37. User experience **Rating:** 3.5/5.0 stars **Reviewed by:** Gustavo d. | Contractor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Guru?** I like the way all knowledge is kept in one place. and its getting better everytime. And we receive an alert with the updates **What do you dislike about Guru?** The arrows are small and sometimes the info gets lost. You need to pay attention if there's information contracted. **What problems is Guru solving and how is that benefiting you?** It holds all the procedures, and evebody has access to it in one place. ### 38. Overall a great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Guru?** The transparency - there's no option for a private Guru card the way a Google doc or spreadsheet can be private. This makes everyone's work easier to do. **What do you dislike about Guru?** The search functionality is never as specific as I need it to be. **What problems is Guru solving and how is that benefiting you?** Transparency across teams - this benefits me by improving the efficiency of crossfunctional work. You never know what other team's documents you might need access to until you go looking for that information. ### 39. Guru has been a game-changer for our broker-dealer regtech company. **Rating:** 5.0/5.0 stars **Reviewed by:** Lloyd N. | Communications Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Guru?** We have appreciated Guru's ease of use, by far. It was also dead simple to migrate our existing knowledge base information from Confluence. Setup was extremely straightforward and transparent, and led to the quick uptake of the KB by all the teams in the company. Customer support was (and continues to be) world-class—I cannot say enough about the attention to detail by Guru's CS teams. This alone was worth the cost of the product. **What do you dislike about Guru?** As far as a presentation vehicle, Guru is fairly basic; but what I've since discovered is that Guru's functionality as a writing tool is highly underrated! Document composition and writing feels so natural in it. That said, it could have a bit more flexibility with document presentation. **What problems is Guru solving and how is that benefiting you?** Guru is centralizing an extremely important function in our company — being a single source of truth for all the regulatory compliance policy documents and statements that all our teams need to be on top of, on a daily basis. ### 40. Best app for knowledge base consult **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel L. | International Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2025 **What do you like best about Guru?** I've been using GURU for more than 3 years under the role of Customer Support under a daily basis of use. You can easily select, group, edit, customize and favorite the cards to maximize team's productivity. It's of easy implementation and easy to integrsate with other Customer Support tools creating a nice productive tool and very adaptabl also. **What do you dislike about Guru?** I really find the lack of personalization a bit off. I mean, more themes, more colors and things as such. But being honest, this is not a downgrade of the tool in my eyes. It's just some optional ireelevant stuff. **What problems is Guru solving and how is that benefiting you?** Wehn working with Customer Support we need tro locate for workflows and templates to pass on to our Customers/users in order to deliver a high quality Customer support experience. GURU help us to group the card containing the workflows, help us with quick searchs for a specific theme or case so that way we can provide our customers with the best possible answers in line with what's intended by our clients. ### 41. How Guru Help Us Employees **Rating:** 5.0/5.0 stars **Reviewed by:** Albert R. | Merchant Support Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2025 **What do you like best about Guru?** I am a new hire for our company. Of all the tools that I used in my previous company, Guru Cards help me a lot as a Customer Support as it is precise and well coordinated with the questions and queries asked. Navigation wise is very good and the information and process to the certain problem we ask is very detailed. The Ease of implementation of the Guru card also provides a lot of specific questions to information that is very hard. **What do you dislike about Guru?** If there is one thing I dislike, it could be about the integration of specific usage and the need to gather more questions to provide data and support information. Bookmarks could also be visualized more as the frequency of use of the said Guru is always on the go. **What problems is Guru solving and how is that benefiting you?** Guru solves various problems including TroubleShooting, Shipping Deliveries and Tools need for the said information for our merchants and businessmen problems to their online stores and physical stores. ### 42. Great Tool for all Enablers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2025 **What do you like best about Guru?** Guru has really supported me in my role of enablement with the team. Helping me to crete precise content and have a user request for the guru card at a time when its needed in their enablement search. The Guru Analytics allows us to understand what content is most relevant, understand behaviours of teams who do look for guru support and at what time in any project roll-out. **What do you dislike about Guru?** If I had to name one it would be the manual adding of people to a collection, it would be great if everyone was added so they can be collaborators. **What problems is Guru solving and how is that benefiting you?** Engagement Analtics, Identfying content that users are searching for and requiring at a particular time, Keeping content up to date - Verfication of guru cards by content owners, AI search and ease of use for all users. ### 43. Detailed Information/Knowledge hub/Resource Book **Rating:** 5.0/5.0 stars **Reviewed by:** Labhesh K. | Teammate, Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2024 **What do you like best about Guru?** Guru has introduced the AI and it is really helpful while getting the resources and related GCs quickly as compared to earlier. **What do you dislike about Guru?** Sometimes the AI suggested something which is irrelevant. **What problems is Guru solving and how is that benefiting you?** It is helping in the guidance to resolve most occurring concern which are faced by the Merchants on their stores. It has some technical guidance in order to run commands and resolve other concerns. ### 44. AI-Powered Updates Make Guru Incredibly Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Lea M. | Customer Representative, Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Guru?** the new updated with AI since it very helpful especially to resolved the issue ASAP **What do you dislike about Guru?** none. all the futures of Guru is very helpful **What problems is Guru solving and how is that benefiting you?** all the concern of our customers. It's very helpful since I can resolve the issue of the customer using this tools. ### 45. The Best Tool we have in our Company **Rating:** 5.0/5.0 stars **Reviewed by:** Nuno S. | Process Improvement and Reporting Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2025 **What do you like best about Guru?** Very Dinamic, quick research and we find everything we need **What do you dislike about Guru?** That doesnt have an option to send shout outs to shred inboxes, it can only send to personal emails **What problems is Guru solving and how is that benefiting you?** Training Purposes, it saves the time to create a training, people are more atracted to simple cards with information vs extensive presential trainings ### 46. Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Aileen L. | Customer service support, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2025 **What do you like best about Guru?** All articles needed are available and accessible. **What do you dislike about Guru?** None so far since guru was accessible and helpful. **What problems is Guru solving and how is that benefiting you?** None so far. ### 47. Easy to use tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ella Mae G. | Customer Service, Transportation/Trucking/Railroad, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Guru?** Easy to use and you can see all knowledge base that you are looking for **What do you dislike about Guru?** Nothing, it is definely perfect! Easy to used you just need to search the key word **What problems is Guru solving and how is that benefiting you?** You just need to search the keyword for the specific concern/process and it will automatically show you the answer ### 48. Excellent resource **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Guru?** Guru has been awesome for so many reasons. I love how it connects seamlessly with our CRM and makes it easy to search our library of knowledge. I use it everyday. **What do you dislike about Guru?** I don't know that I've run into any issues yet but I will be sure to update if anything comes up. **What problems is Guru solving and how is that benefiting you?** It is making it easier for onboarding and training new employees by making all our material searchable and sharable. You can also give to-do lists and tasks. ### 49. Guru - A tool to push success! **Rating:** 5.0/5.0 stars **Reviewed by:** Fabian C. | Customer Support Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2024 **What do you like best about Guru?** Guru has helped me immensely by providing resources for me to find categorized information at work. Being able to quickly search for answers when memory fails is invaluable. There are countless times where I've truly been saved by being able to come to Guru for quick answers while in a phonecall for example. It's very hard to multitask when a customer is talking to you, so having a place to go when there is no one to ask has been a life saver. **What do you dislike about Guru?** There are some times where the loading times have been a little bit sluggish, however I think that could be due to our own internet connection. I have been able to click the search button once, but that could be something with my browser as well. **What problems is Guru solving and how is that benefiting you?** Guru solves issue where I need to find documented answers quickly. It really cuts down on the amount of questions I have to ask superiors in my field and overall speeds up the process of answering customers. ### 50. Extremely user friendly & easy to organize a vast data base! **Rating:** 4.0/5.0 stars **Reviewed by:** Kaylee M. | Practice Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Guru?** My favorite feature is the A.I. search feature that Guru recently implemented that gives you the answer you're looking for about 97% of the time within seconds! **What do you dislike about Guru?** I wish it was a bit easier to print Guru cards off in a more pristine pdf format (hope that makes sense - sometimes the formatting is just clunky & requires editing when printing the information off) **What problems is Guru solving and how is that benefiting you?** Decreasing time spent searching for important information that is pertinent to my role within my company & when having to deliver accurate information to customers. ## Guru Discussions - [Can guru be interactive Walkthroughs. 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Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Compatibility** - Federated Search - File Types - Global Language Support **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Customization - AI Agent Builders** - Natural Language Configuration - Tone Customization - Security Guardrails **Automation - AI IT Agents** - Document Processing - Feedback Collection **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Knowledge Base** - Q & A - Link Sharing - Searchable **Content Discovery** - Search Interface - Insight Engines - AI Functionality - Insight Engines - NLP Functionality - Insight Engines - Data Mining - Insight Engines - Structured Navigation - Insight Engines - Machine Learning - Insight Engines **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Functionality - AI Agent Builders** - Omni-channel Support - Agent Branding - Proactive Response Capabilities - Seamless Human Escalation **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search **Security** - Verification - Role-Based Permission - Public vs Private **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Functionality** - Personalization - Search Analytics - Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Data and Analytics - AI Agent Builders** - Analytics & Reporting - Contextual Awareness - Data Privacy Compliance **IT Ticket Management - AI IT Agents** - Ticket Status Updates - SLA Monitoring - Ticket Categorization - Ticket Assignment - Automated Ticket Creation **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Generative AI** - AI Text Summarization **Integration - AI Agent Builders** - Workflow Automation - API Usage - Platform Interoperability - CRM Data Integration **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Communication** - Social Features - Tagging - Upload - Comments **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms ## Top Guru Alternatives - 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