Guru Reviews & Product Details

The best part about Guru is how seamlessly it fits into my daily workflow. Having instant access to verified, up-to-date SOPs and troubleshooting guides—without needing to leave my current tab or dig through old documents—saves me a huge amount of time and lets me resolve customer cases much faster. Review collected by and hosted on G2.com.

As the knowledge base grows, search results can sometimes feel cluttered. If older cards aren’t consistently archived or tagged properly, it can be a bit tricky to filter out outdated information. That occasionally slows me down when I’m trying to find the exact guide I need. Review collected by and hosted on G2.com.

The new AI tool that we can search what we are looking for and it have an answer and the suggested answer gives a resume about what we are looking for and saves a lot of time Review collected by and hosted on G2.com.

The search bar sometimes can not recognize what we are looking for specifically and even if we type exactly what we need it doesn't show what we need. Review collected by and hosted on G2.com.

Easy to access, with an even easier interface. The AI assistant is a huge help too—rather than digging through articles, I can just type my question and it finds the right article and summarizes it for me. Support is also very helpful, and the results come back really fast. Review collected by and hosted on G2.com.

Although the AI is a huge time-saver, it isn’t the most accurate AI I’ve worked with. Sometimes it shows bad results or ones that are unrelated, and I really hate that it isn’t integrated with Slack for easier access. Review collected by and hosted on G2.com.

I like that we can share knowledge, but that it also has a feature to keep some of that information to certain individuals so it's not visible to the whole company. I can choose what teams are able to see what, and it's also easy to verify and keep up to date. The ability to keep sensitive topics locked out of public view, is very useful. We integrate Guru with Chrome, Zendesk, and Slack, which are great integrations. Review collected by and hosted on G2.com.

The search feature can be not as helpful once your company grows, because many teams call certain topics the same way. So when you search for things, you can end up with not really relevant results and many results. Review collected by and hosted on G2.com.

I really like Guru because it's super simple to use and it's like my best friend when it comes to finding information quickly. It brings up answers right away, which is essential, especially if I'm in a time crunch. The Guru card gives me answers like immediately and ensures I can complete tasks faster than waiting for agent support. I always have the tab open, and the search bar is great for finding what I need, even if I just type a few letters of the topic. It's like having a virtual AI or agent support at my fingertips very easy to use, and the immediate access to information is invaluable, especially when working late at night when nobody else is available. Review collected by and hosted on G2.com.

At the moment I like everything. Review collected by and hosted on G2.com.

I like that Guru uses not only our database but also Google and the internet to find information about the parts we need. This is really handy when we speak with doctors who are very technical, as we can get information directly from Google. It's pretty easy to use and easily accessible, so adjustments can be made quickly. I find the linking between different pages, like accessories, very useful because you don't have to search for everything individually; you can branch out from different parts or pages. Also, it's intuitive from the start, making it simple to understand where all the links are connected as you get used to it. Review collected by and hosted on G2.com.

I don't really have any major complaints about Guru, but there's a bit of a nuisance with the flashcards feature. It always pops up a new window for displaying information instead of just showing it in the same window. That's my only complaint, but I think overall it's pretty solid. Review collected by and hosted on G2.com.

The results Guru returns are quick and spot on. Making sure the cards are tagged well makes sure these results are accurate. Review collected by and hosted on G2.com.

We haven't found any downsides as of yet. Being a non-profit organization, the annual cost is quite affordable and our leadership is quite pleased this fits in our budget. Review collected by and hosted on G2.com.

I like how Guru makes the experience easier for us, and the navigation through it is easy. The idea of hyperlinks programs in there is great as it makes sharing easier, whether in note cases or to share it with team members, which helps me. Also, the head titles are very informative making the main category more visible for us. The initial setup was so easy, as I got from my training. I also think it's pretty good overall because it's nearly perfect. Review collected by and hosted on G2.com.

maybe sometimes there will be lots and lots of information without coloring or anything so it being a bit confusing Review collected by and hosted on G2.com.

I really appreciate Guru’s agility and ease of use. Creating and editing cards is simple and intuitive, which makes documenting processes and sharing knowledge across teams much faster. The interface is clean and straightforward, and collaboration is seamless. Review collected by and hosted on G2.com.

wish there were more formatting and customization options when creating cards—especially for tables and text editing. Dropdowns are useful but reduce the available space significantly when images or tables are added. It would be great to have the ability to schedule a specific day and time for publishing a card. Also, the homepage could show favorite or followed cards with notification icons, similar to message alerts (e.g., “3 followed cards were updated”). For announcements, it would help to have more character space and the option to bold keywords for better emphasis. Review collected by and hosted on G2.com.

I like that Guru sends notifications when someone updates a policy or section, allowing me to read and understand the changes. Plus, I can easily alert the author about having read the updates. Review collected by and hosted on G2.com.

I would love to see Guru not be as lengthy. Maybe there could be more graphs, photos or flow charts, so you can get a quick visual review. Guru's great, but it is very detail oriented and can be lengthy with the information that you're downloading. Review collected by and hosted on G2.com.