--- title: Guru Reviews meta_title: 'Guru Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2321 reviews by the users' company size, role or industry to find out how Guru works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 2321 scale: '5' date_modified: '2026-07-15' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Guru Reviews **Vendor:** Guru **Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Average Rating:** 4.7/5.0 **Total Reviews:** 2,321 ## About Guru Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru unifies your company’s apps, chats, and docs into one governed knowledge layer, delivering cited, permission-aware answers, chat, and research across Slack, Teams, your browser, or even other AIs like ChatGPT and Claude. Every answer is grounded in verified knowledge, with built-in verification and lineage to ensure trust, compliance, and confidence at scale. Connect your knowledge. Access it everywhere. Build trust—automatically. ## Guru Pros & Cons **What users like:** - Users value the **ease of use** of Guru, especially the intuitive AI for quick answers to questions. (726 reviews) - Users value Guru for its **quick, reliable answers** that integrate seamlessly into their workflow, enhancing efficiency and organization. (411 reviews) - Users value the **comprehensive information** provided by Guru, making knowledge management effortless and efficient. (310 reviews) - Users value the **easy access** to verified information in Guru, seamlessly integrating into their daily workflow without disruptions. (289 reviews) - Users value Guru for its **accurate information** , simplifying workflows and enhancing productivity through seamless integrations. (283 reviews) - Efficiency (259 reviews) - Intuitive (235 reviews) - Features (232 reviews) - Easy Integrations (218 reviews) - Knowledge Base (206 reviews) **What users dislike:** - Users experience **inefficient search functionality** in Guru, struggling to find relevant information quickly due to slow results. (148 reviews) - Users experience **inefficient search** capabilities, finding it slow and challenging to organize content across collections. (146 reviews) - Users experience **search functionality issues** with slow results and a lack of accurate keyword recognition in Guru. (134 reviews) - Users find that **inefficient searching** hampers the experience, as results can be generic and less organized. (132 reviews) - Users face **organizational challenges** with Guru, particularly when managing large content collections and navigating the search function. (109 reviews) - Users find the **inefficient search functionality** of Guru frustrating, as it often fails to deliver relevant results for general queries. (102 reviews) - Search Difficulty (98 reviews) - Search Limitations (89 reviews) - Difficult Navigation (85 reviews) - Card Management Issues (75 reviews) ## Guru Reviews ### 1. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** NaStacu B. | Owner, Staffing and Recruiting, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Guru?** I used Guru with a previous client to assist their customers with their online orders. For me, Guru has been very easy on the eyes, making things visually appealing. It is very user-friendly and easy to navigate. **What do you dislike about Guru?** There was nothing in particular that I disliked about the program, as it was a pleasant experience for me, to put it mildly. **What problems is Guru solving and how is that benefiting you?** Guru has been by far the best program to use for a clients knowledge base to house information about the company and how to help the clients customers. ### 2. Guru is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Morgan B. | People Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Guru?** I love that all the things I need are right there in Guru. I am able to ascess it so easily and know that it is a source of truth where all things can live. It has been really easy to show employees where to look for things and use the search feature! Being able to hop on and acess the information consistently is so helpful to achieve all tasks. **What do you dislike about Guru?** Nothing Guru is incredible! I have nothing poorly to say about Guru's platform, Guru has thought of everything! **What problems is Guru solving and how is that benefiting you?** A source of truth for all employees to access and find documents. Have also move our onboarding to Guru which is so helpful for employees to access the information immediately and not have to send them on a hunt to find the info. ### 3. GURU **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Guru?** Guru is easy to use and can provide you all the necessary information and steps you need. It makes my work easier. **What do you dislike about Guru?** I don't dislike anything about GURU. It provides a clear and easy to follow information. **What problems is Guru solving and how is that benefiting you?** Guru helps resolve accounts and payment issue for customer. It also have all the troubleshooting steps needed for every issue. ### 4. Game-Changer for Our Organization **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon L. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2025 **What do you like best about Guru?** We chose Guru because of its intuitive and modern interface. We love that it integrates with just about every tool and meets people where they work. I also felt like the team supporting us from Guru on the sales and account management side were very helpful, but honestly, it's such a simple tool, that we didn't need too much support for implementation. The implementation process was pretty straightforward and the rollout went as smooth as possible. My favorite part about Guru is that they are constantly developing new features. My favorite is Ask Guru, the AI feature. **What do you dislike about Guru?** I have yet to find something I don't like about Guru. **What problems is Guru solving and how is that benefiting you?** We had fragmented information everywhere: emails, internally hosted server, MS Teams, etc. Having Guru brought everything together in one accessible spot that people can view on the go. ### 5. Best platform **Rating:** 5.0/5.0 stars **Reviewed by:** Erica Y. | Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2025 **What do you like best about Guru?** Guru is very easy to use. It has an intuitive and pretty design (which is something I pay attention to a lot!) and is also very simple overall. I had no issues learning how to use it. One thing I appreciate very much is that when you click on a link it opens a pop-up within the same window you are using, it doesn't redirect you to another page or open another tab. We use it for documenting workflows within our project and it's my go-to reference anytime I need to check something when in doubt. **What do you dislike about Guru?** Nothing to dislike, though I wish there was a dark mode option. **What problems is Guru solving and how is that benefiting you?** We use Guru for documentation and I appreciate how easy it is to navigate on the platform and find the article I need when I'm looking for it. ### 6. Why Guru is is the BEST. **Rating:** 5.0/5.0 stars **Reviewed by:** Rinah G. | Customer Experience Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2025 **What do you like best about Guru?** One of the main things that stand out about Guru is the use of Guru AI. This is a great feature that simplifies the process of finding information. It is simplistic and accurate. Also, the fact that you can integrate Guru with other apps such as Google and Slack for easy interrraction. I use Guru everyday in my workplace and I don't think they could have done it any better. **What do you dislike about Guru?** I have not come accross any problem or downside since I started using Guru. **What problems is Guru solving and how is that benefiting you?** As a Knowledge Base, Guru helps me understand and answer customer enquiries. Everyday is a learning day with Guru, by suggesting related cards and so much more. I also can favourite items/cards to refer to later. It is a great resource that makes my work all the way easier. ### 7. GURU is awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Jay R. | Telehealth Nursing, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Guru?** GURU is a user friendly and it has a handy Extension **What do you dislike about Guru?** When it rarely crashes and it takes time to load sometimes **What problems is Guru solving and how is that benefiting you?** When Working From Home, GURU is the best tool or extension i used for searching and looking up guidelines that the company posted on GURU ### 8. GURU FOR THE WIN **Rating:** 4.5/5.0 stars **Reviewed by:** Tony . | ACCOUNT MANAGER, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Guru?** FORMS STORED IN ONE AREA AND EVERYONE IS IN THE SAME SITE FOR MULT REASONS **What do you dislike about Guru?** NO CONS AT THE MOMENT AND JUST MAKING SURE IT GETS UPDATE EVERY MONTH WITH NEW FEATURES **What problems is Guru solving and how is that benefiting you?** POLICIES AND FORMS ### 9. Offers widespread knowledge on the fly. **Rating:** 5.0/5.0 stars **Reviewed by:** kijana S. | sales and member engagement specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Guru?** Guru has everything we need, for a lot of subjects that are important to the calls we take. **What do you dislike about Guru?** I do wish it was a bit more categorized, just for us to find things easier. **What problems is Guru solving and how is that benefiting you?** Guru helps us answer health-based questions for the customer, as well as insurance & payment information. It is great to have something to refer to. ### 10. Accurate information. **Rating:** 5.0/5.0 stars **Reviewed by:** Deepak T. | Support Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about Guru?** Accurate information and steps privded with screenshot helps us to nevigate. **What do you dislike about Guru?** I do not dislike in guru, it helps us in every scenario **What problems is Guru solving and how is that benefiting you?** It helps me to nevigate and resolve the concern for the merchant. ### 11. review 1 **Rating:** 4.5/5.0 stars **Reviewed by:** Christeen M. | customer service rep, Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Guru?** easy to navigate and items are easy to find. **What do you dislike about Guru?** i would like there to be more view customization features **What problems is Guru solving and how is that benefiting you?** help me to be more organized by being able to pin collections which allows me to be more effective at doing my job ### 12. Super helpful and reliable, I do use Guru on my shifts almost all day. **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriell R. | Mod Contractor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Guru?** Navigation, reliability. The UI is super good and easy to use. **What do you dislike about Guru?** Search options doesn't work properly, it can be laggy or just don't show up what I'm looking for. **What problems is Guru solving and how is that benefiting you?** Perfect knowledge base with easy navigation. ### 13. A Chill Guy's Review of Guru **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Publishing | Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Guru?** I've enjoyed my experience using Guru! I enjoy the ease of access and how well it integrates/supports my work as Customer Support. We use it daily. **What do you dislike about Guru?** The only gripe I have that should be looked at is the feature that shows us the guru card maker's updates. When an update is done on a guru card, a rectangular view appears from the admin saying "updates are ..." with a button to click I've read it. The view itself looks good and I enjoy the feature, but it doesn't go away apart from a simple condense. Despite that, it blocks my view of the card and makes it harder to see. **What problems is Guru solving and how is that benefiting you?** ease of access for information/steps/protocols for our day to day requests from clients. ### 14. Guru is way more than helpful platform **Rating:** 5.0/5.0 stars **Reviewed by:** Micheal T. | Executive services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Guru?** What I appreciate about Guru is its ability to make finding information easy and intuitive. It simplifies resource management, making learning both accessible and engaging for everyone. **What do you dislike about Guru?** What I don't like about Guru is that sometimes the available information is limited and might not fully address specific key items or topics I am looking for. **What problems is Guru solving and how is that benefiting you?** For me, Guru functions like an AI-driven feedback system that enables learners to receive instant corrections and explanations ### 15. Very Helpful and effective learnings that can help me have a better communications **Rating:** 5.0/5.0 stars **Reviewed by:** Jhon E. | Cruise Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Guru?** Guru has given me detailed information of the product I am working with and providing the best customer experience. **What do you dislike about Guru?** Guru is way more than helpful platform and provide me accurate and updated information for every product I am working with so there's no reason for me to dislike the Guru. **What problems is Guru solving and how is that benefiting you?** Guru is way more than helpful platform and provide me accurate and updated information for every product I am working with specially for Cruise reservations information ### 16. A really complete tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Music | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Guru?** I feel very confident using Guru, since it's really easy to find what I'm looking for. Also it's easy to add new content, or implement new sections. This help the customer suport team as they have to use it on the day to day tasks. **What do you dislike about Guru?** I'm not sure if it's related to location, but sumetimes Guru takes a bit longer to load. **What problems is Guru solving and how is that benefiting you?** It helps oour users identify and follow the correct workflows. ### 17. How helpful is Guru? **Rating:** 5.0/5.0 stars **Reviewed by:** Ionnie D. | Customer Service Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Guru?** As a work knowledgebase that I use on a daily basis, I like how Guru organizes information into chapters, and bits/cards which makes it easy to use. Also the ability to group the cards and make a list for easy reference is a great feature. Secondly, the integration of Guru AI makes it easy to pinpoint information by doing the search for the user, and citing the source cards. **What do you dislike about Guru?** I haven't has any downside do far since I started using Guru. **What problems is Guru solving and how is that benefiting you?** I use Guru in my workplace as a CS specialist. It helps me handle a lot of customer enquiries on the day to day to answer/solve customer issues. This has improved my efficiency and saves me a lot of time. ### 18. Guru Knowledge Agent is a game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Tommy F. | Manager of Customer Success Improvement, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Guru?** The AI tool is really helpful. It integrates with Slack so well and helps make it easy to import previous tribal knowledge by syncing with existing FAQ channels as knowledge sources. Coming from a place where we didn't have a good starting spot, this pushed us forward and gave our process documentation a launching point. **What do you dislike about Guru?** Our support team uses a shared log in for a lot of services, but this wasn't possible with the slack integration. Factor that into pricing when making a decision. It's still worth it in my opinion. **What problems is Guru solving and how is that benefiting you?** Centralizing and distributing previous tribal knowledge that was at risk of being lost. Removed a bottlekneck of a high growth team feeling the need to constantly ask C-Suite employees questions that had previously been answered. Removing redundant sources of information that was fragmenting answers to common questions and making the customer experience non-uniform. ### 19. I’m very pleased with the tools and the ease of use of the system. **Rating:** 5.0/5.0 stars **Reviewed by:** Gustavo B. | Knowledge base author, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2025 **What do you like best about Guru?** I really like the modern look and youthful interface of the system. It's very easy to use, which makes the work faster and more enjoyable. I also love working with images, especially because it's very easy to resize both images and tables directly within the platform. **What do you dislike about Guru?** The character limit for the announcements is somewhat restricted, with only 350 characters available, which can make it challenging to include all the necessary information clearly. **What problems is Guru solving and how is that benefiting you?** It’s crucial to have easy access to the information and processes I need to follow for customer service. ### 20. Guru - An overview **Rating:** 5.0/5.0 stars **Reviewed by:** Shedrick E. | Support Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2025 **What do you like best about Guru?** The feature that I love the most in the app is that the app is very user-friendly, that helps us to navigate on the tool easily so that, I am finding the most suitable article for the situation. **What do you dislike about Guru?** Actually, everything is great in the Guru app, since the app consists of complete information and in addition to that, the app is our knowledge base tool, with that being said, it is a very powerful app. **What problems is Guru solving and how is that benefiting you?** The app helps us to navigate through the problems easily since the tool have the ask a question feature (that I am using most of the time) and when I ask a specific question, Guru answers the question and actually gives supporting articles perfectly. ### 21. Guru is a fast way to find relevant information, help and guide cards on my job. **Rating:** 5.0/5.0 stars **Reviewed by:** Valter M. | Web moderator, Enterprise (> 1000 emp.) **Reviewed Date:** July 04, 2025 **What do you like best about Guru?** Easy to find any relevant information using either keywords or asking it a question **What do you dislike about Guru?** Nothing, really. Everything is easy to find, use and set up. **What problems is Guru solving and how is that benefiting you?** Making it easy to find any relevant material for my job. ### 22. Review for GURU **Rating:** 5.0/5.0 stars **Reviewed by:** Charina C. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Guru?** What I like best about Guru is its ability to provide instant, reliable access to knowledge right when you need it. Whether you're looking for detailed information, quick answers, or step-by-step guidance, Guru makes it easy to find and share the insights that matter most. It streamlines collaboration across teams by organizing critical knowledge in one accessible place, reducing time wasted searching for information and ensuring everyone stays aligned. The platform’s intuitive interface and powerful search functionality enhance productivity and help build a culture of knowledge-sharing, making it a valuable tool for any organization. **What do you dislike about Guru?** While Guru is a powerful tool for knowledge management, there are a few areas where it could improve. As our knowledge base grows, it can sometimes be challenging to keep everything up-to-date and well-organized, which may lead to occasional outdated or duplicate information. Although the search functionality is generally strong, it can sometimes return an overwhelming number of results, making it harder to pinpoint the exact answer quickly. Additionally, the initial setup and ongoing maintenance require a bit of time and effort, especially for teams that are new to structured knowledge management. Addressing these challenges could make an already valuable platform even more efficient and user-friendly. **What problems is Guru solving and how is that benefiting you?** Guru is solving the challenge of quickly accessing accurate and up-to-date information by centralizing all our knowledge in one easily searchable platform. This eliminates the time-consuming process of sifting through emails, documents, or chat threads to find the answers we need. By having a single source of truth, Guru ensures that our team stays aligned, reducing miscommunication and helping us make informed decisions faster. This has greatly improved our efficiency, allowing us to focus more on our core tasks instead of spending time searching for information. The platform's ability to organize and share knowledge seamlessly has also strengthened our collaboration, making it easier for team members to onboard, train, and support one another. ### 23. my guru review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2025 **What do you like best about Guru?** Easy to access and great guidance and ai option. creating new cards is fun, i love making them. its our main knowledge base **What do you dislike about Guru?** i dont dislike anything about guru, but hud can be improved. **What problems is Guru solving and how is that benefiting you?** guru is our main source to solve our customers problems, its our guidance ### 24. Clarify your doubts right on the point **Rating:** 5.0/5.0 stars **Reviewed by:** Karla P. | Bilingual Customer Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Guru?** Finding the answers and workflow to follow in certain circumstances **What do you dislike about Guru?** Sometimes one Guru say something and another will have an exception **What problems is Guru solving and how is that benefiting you?** All the problems related to my work ### 25. knowledge from guru card **Rating:** 5.0/5.0 stars **Reviewed by:** Meena T. | support advisor, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2024 **What do you like best about Guru?** This helps us right away, and it's perfect for resolving the merchant's query. **What do you dislike about Guru?** There can be multiple guru cards for a single concern, so it's best to have one guru card dedicated to each specific concern. **What problems is Guru solving and how is that benefiting you?** this is very benifical for us to resolve the merchant query ### 26. It’s very practical, intuitive, and complete. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Music | Enterprise (> 1000 emp.) **Reviewed Date:** September 06, 2025 **What do you like best about Guru?** It helps with everything from basic tasks to more complex ones. **What do you dislike about Guru?** Sometimes it can be a bit heavy and take a while to load **What problems is Guru solving and how is that benefiting you?** Helps me deal with any issue I have with customer support in a clear way. ### 27. Easy and Smooth Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2024 **What do you like best about Guru?** What I like the most is that you can find information by using keywords and Guru will provide you the exact information **What do you dislike about Guru?** Sometimes there are very specific keywords you need to use **What problems is Guru solving and how is that benefiting you?** Guru is the knowledge base where every solution for a customer is located, so it's easier to look for it and provide it and assist the customer ### 28. Quite easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Guru?** Guru is super easy to use and has made a huge difference in my day-to-day. I can quickly find the info I need without digging through docs or asking around. It just works — simple, intuitive, and really helpful. **What do you dislike about Guru?** Haven't had any issues with it, so nothing negative to say so far. **What problems is Guru solving and how is that benefiting you?** Guru helps me quickly find accurate information without having to chase it down or rely on memory. It centralizes key knowledge, so I don’t waste time searching through old emails or scattered documents. This means I can work more efficiently, feel confident in the information I’m using, and stay focused on my tasks. ### 29. Guru is the Best Tool for Staying Informed and Efficient at Work **Rating:** 5.0/5.0 stars **Reviewed by:** Belle ಇ. . | Email Customer Support Representative, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Guru?** Guru makes accessing information incredibly easy and convenient. The platform’s intuitive design and automatic updates ensure that I receive the latest announcements and relevant info in real time. This saves me from needing to reach out to colleagues or support channels for updates, enabling me to work more efficiently. With Guru, I can quickly stay informed on any changes or new practices, making it an invaluable tool in my workflow. **What do you dislike about Guru?** There isn’t much I dislike about Guru, but I have noticed that the platform can sometimes lag when there’s an overload of Guru Cards. It would be great if the platform could streamline or prioritize content when there’s a large volume of information, to maintain its usual speed and responsiveness. **What problems is Guru solving and how is that benefiting you?** As a Customer Support representative at Spotify, Guru effectively addresses the challenges of information overload and the need for quick, reliable access to knowledge. This platform allows me to seamlessly search and navigate through a wealth of resources in real-time, significantly reducing the time it takes to find answers to customer inquiries. By providing organized and up-to-date information, Guru ensures that I can deliver consistent and accurate responses, which enhances the overall customer experience. Additionally, this tool boosts my confidence in handling diverse issues, as I am better equipped with the necessary knowledge to assist users effectively, as well as my colleagues who aren't familiar with the workflow or process. Lastly, Guru not only streamlines my workflow but also empowers me to provide high-quality support, fostering greater satisfaction among Spotify’s users. ### 30. Guru and Its Handy Features **Rating:** 5.0/5.0 stars **Reviewed by:** Bernie P. | Team Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Guru?** What I like most about Guru is their "All Collections" tab. It is basically the compilation of all Guru cards related to a specific line of business. If you are promoting a systematic review of Guru cards available to your LOB, you can definitely start there and you won't get lost in between Guru cards. **What do you dislike about Guru?** Its "search" feature wherein you have to enter specific words in order to come up with a result. Although it definitely drives deep understanding of Guru cards for you to effectively search in it, this kind of search feature will be an obstacle to newbies who are not familiar to a process. **What problems is Guru solving and how is that benefiting you?** There's only a limited number of support available per production floor in a Contact Center. Guru helps us lessen the number of supports needed for a production floor to run smoothly. It definitely acts as a bridge for knowledge gaps between the product and our agents/advisors. ### 31. An excellent knowledge tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jessie S. | Supplier Relations Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2025 **What do you like best about Guru?** Guru has answers for every question that could come up whenever you are in need of assistance. **What do you dislike about Guru?** An opportunity that I see is you have to tag a correct or precise tagging of words in-order to find the correct guru card. **What problems is Guru solving and how is that benefiting you?** The confusions and since it’s a knowledge based tool you could get the help you need. ### 32. More then 6 months experience with Guru **Rating:** 5.0/5.0 stars **Reviewed by:** dafff q. | Email Support, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Guru?** Even if I am more than 6 months now in my company, there are things that I need to double with Guru. And what I like best in Guru is, it's very user friendly, I can easily find the process that I need, and because of that, it helps me to response with my customer immediately. **What do you dislike about Guru?** So far so good, I don't have any complaint. **What problems is Guru solving and how is that benefiting you?** It helps to resolve the case that I am handling and help me to avoid critical fails. ### 33. It's the best tool I've used by far **Rating:** 5.0/5.0 stars **Reviewed by:** Cristian C. | Teammate, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Guru?** The tool is excellent. The way it's organized is neat, it's clean and goes straight to the point in a way that you can't get lost in it. The AI powered assistance is perfect for when you don't know what to look for and it gives you the related articles or cards so you can read the source material with no problem. For Shopify, even though I'm only starting in the company, I already see myself using this most of time, unlike other campaigns where you rarely use the Knowledge Base after a certain amount of time. **What do you dislike about Guru?** Nothing. Coming from an account where we only had a disorganized Sharepoint for the information where the search feature was very limited, this is perfect. **What problems is Guru solving and how is that benefiting you?** It makes the data base very easy to navigate, saving precious time for the heavily time based environment that comes with the industry. ### 34. A Guru in the workplace **Rating:** 4.5/5.0 stars **Reviewed by:** Rafa V. | Bilingual E-mail Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Guru?** With my time using Guru I see the great potential it has to keep a whole team updated and coordinated, with it's tabs well organized and constant updates by the incessant work our team puts through. Being able to fact check on the go and even having embeds on the workplace tools, it makes for quick and easy consulting. We need to be looking for guideline/service updates all the time, but Guru makes it easy to keep us informed by having cohesive tabs and also a 'New Cards' tab. **What do you dislike about Guru?** It needs a dark mode, for starters. We use Guru too frequently to be left out on a convenient and easy way to help us keep working many hours, regardless if working from home or office. Guru is easy to update with new information, but I do wish more designers and typography reviewers would give it more love, because sometimes the information isn't easy to understand or isn't well organized, causing ambiguity and confusion on thorough guidelines. I also very much like being able to comment on the Cards on the go, but we could help our main Guru team by writing comments for them to check out and keep helping our team with real time, on the go feedback. **What problems is Guru solving and how is that benefiting you?** I work on Customer Service on an e-mail LOB, so Guru benefits me greatly by helping us keep up with the new guidelines, services and possible issues that arise on a workday. I can see that it's being constantly reviewed and revised, by seeing the new efforts the team makes to even revise old cards and help keep them concise and easy to read, and that helps significantly reduce our service times, also increasing the customer satisfaction, because we can service our customers faster and with certainty on the companies processes. Guru and many forums alike have really opened my mind how much a knowledge base that is maintained by a whole team can help more than our own company, but also our end product costumers. ### 35. Review of Guru Card **Rating:** 5.0/5.0 stars **Reviewed by:** Pradeep K. | Teammate, Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2024 **What do you like best about Guru?** I like best about guru card is that when checking any concern on this platofrm I am able to find the exact behaivour what is the error merchant are getting and I am able to check this **What do you dislike about Guru?** the only dislike about the guru card is that it is very hard to find the correct guru card releated to the concern but once the card is found then it is very good to go **What problems is Guru solving and how is that benefiting you?** the guru is solving problem in the way by providing the information that I need to help the merchants ### 36. Guru - Niche Knowledge at your Fingertips **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Guru?** The ability to collaborate with past members and future members. It's like if a researcher could pick up where a previous one left off. It's very simple to use, especially for a large team. It allows you to ask questions without bothering anyone, allowing collaborators to use it as many times in a day, integrate it into your daily workflow, etc. without having to be bothersome to anyone else. **What do you dislike about Guru?** The popups are not the smartest - the ability to maneuver and manipulate them would be helpful **What problems is Guru solving and how is that benefiting you?** There are many procedures in place that keep our company running like a well oiled machine. We could spend weeks training every single member on every topic, just for people to forget it and ask questions. Instead of wasting time with that, one can simply look up procedures, past experiences, etc. easily. ### 37. Guru review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2025 **What do you like best about Guru?** The thing that I liked the most is that you can ask anything and the Ai will gather the information and provide an answer and also will show you the articles were the information was taken **What do you dislike about Guru?** I dislike that sometimes if you do not use the correct word but a synonym, it will not show you the correct card. **What problems is Guru solving and how is that benefiting you?** It is solving quesitons about thecnical issues ### 38. Guru Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2025 **What do you like best about Guru?** How easy it makes to search complex information, the AI future allows me to reduce the time I need to spend looking for specific information that the AI answers right away. **What do you dislike about Guru?** Learning how to use Guru takes some times and at first it is difficult to find the information needed, around the 2nd to 3rd month of using it, it becomes easier as at that time I learned how to use key words to find the information I need. **What problems is Guru solving and how is that benefiting you?** The product I work with has a lot of different process (right now it has 21343 cards), Guru help us to make the process of finding specific information much easier, and with the implementation of AI answer it has been even easier. this lead us to reducing our times in searching information which help us work more efficiently. ### 39. Guru is very inpormational helpful providing resources. **Rating:** 5.0/5.0 stars **Reviewed by:** Jennalyn G. | Cruise Agent, Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Guru?** the best thing about using guru it is easy to navigate to find tips and information. **What do you dislike about Guru?** dislike about Guru sometimes its not easy to find specific information by using a shortcut keyword **What problems is Guru solving and how is that benefiting you?** Guru, a collaborative knowledge management platform, helps solve problems related to information accessibility, organizational knowledge gaps, and inefficient workflows. Its key benefit for me is Enhanced Customer Experience ### 40. Tool for knowledge Management and catching up on technical concepts. **Rating:** 4.0/5.0 stars **Reviewed by:** Bijoy R. | Senior Specialist, Developer Support, Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Guru?** Organised way of finding relevant info for my job discipline. **What do you dislike about Guru?** Could have extra features in the guru cards themselves including gifs to show different actions. **What problems is Guru solving and how is that benefiting you?** Knowledge management and job responsibilities. ### 41. Easy to find information **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** July 02, 2025 **What do you like best about Guru?** Its a very intuitive platform that allows for easy access to all resources **What do you dislike about Guru?** Sometimes there is too much info but that is not a bad thing **What problems is Guru solving and how is that benefiting you?** Its solving the problem that many orgs face: navigating a huge database of information. I can easily search for and access any resource I need in seconds ### 42. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Marie Jo M. | Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Guru?** What I like the most with Guru is you can just enter a keyword and it will display all cards related to the keyword you typed in. We use it everyday so memorizing all the cards is pretty hard, but locating the right Guru cards help us find the information we needed easily. **What do you dislike about Guru?** It would be helpful if we can have a tab or area where we can view cards that was added or modified on a specific date. It would help us go back on what cards are added instead of viewing one card at a time to check when was it modified or added. **What problems is Guru solving and how is that benefiting you?** We use Guru to check the process applicable for our customer's issue. It help us review what we needed to do and what we needed to follow in line with our company's protocol. ### 43. GURU is a Great Knowledge Base Assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Jerson Eduardo H. | Customer Service Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2025 **What do you like best about Guru?** Guru is a Great Knowledge Base Assistance, it provides helping articles, information to me and the agents in how to proceed in certain scenarios of minted. AI tool is a great asset on the app and help us get a faster answers. **What do you dislike about Guru?** The price is expensive for me and I imagine that for the company as well. **What problems is Guru solving and how is that benefiting you?** Guru has a 80% of information that we need to work In Minted. It has an excellent content for me and also benefits to get accurate information to understand some processed from work. ### 44. Thoughtfully created intuitive app **Rating:** 5.0/5.0 stars **Reviewed by:** Geemon M. | Manager Fintech Payops, Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2025 **What do you like best about Guru?** Amazing would be an understatement, this app has wonderful UI and userfriendly searchability of information. it is like a mini google. **What do you dislike about Guru?** It is just amazing and as of now I cant think of anything that i want to dislike about Guru **What problems is Guru solving and how is that benefiting you?** It is just easy to find information on Guru, I can only imagine the creator of this app must have really felt the pain of users when it comes to searching information. that he decided to solve the problem himself. ### 45. Ease of use makes Guru great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Guru?** The searching multiple topics and the comment feature **What do you dislike about Guru?** I wish the answered comments were listed in the side bar or visible elsewhere **What problems is Guru solving and how is that benefiting you?** There can be a knowledge gap within our organization but Guru helps to bridge that gap and connect agents to the correct information. ### 46. GURU Review **Rating:** 5.0/5.0 stars **Reviewed by:** Justin J. | Spotify Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Guru?** The most helpful thing that the Guru does is it's easy to navigate. We can use a keyword to pull up the right Guru card. We can easily check the updates that we have on the main page of Guru. It's super user friendly and we highly recommend it for other groups. We actually use it on a daily basis. It's a lot of help for us customer support. **What do you dislike about Guru?** There's nothing to be dislike about Guru. The first time I use it, I've easily adapt to it. **What problems is Guru solving and how is that benefiting you?** Guru is our knowledge base when it comes to the problem of our customers. In every case that we have, we need to pull up a Guru card to guide us on how to help or assist our customer. We can also see the updates and new features of our products on the main page of it. etr ### 47. Very helpful tool to get accurate information **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Guru?** That it covers a lot of topics and has well written information, and it is easy to use. I use this every day and it is east to implement and integrate. Great support **What do you dislike about Guru?** Not all cards are verified, and not all cards are up to date **What problems is Guru solving and how is that benefiting you?** I can ask guru a question and it populates guru cards and has the AI response. It is helping me in many ways especially with getting information ### 48. Feedback in Guru **Rating:** 5.0/5.0 stars **Reviewed by:** Denisse G. | Executive Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Guru?** We can easily check the topics or provide the correct resolution with the members concern. **What do you dislike about Guru?** Sometimes I am not aware about the unverified cards on Guru **What problems is Guru solving and how is that benefiting you?** We are using Guru as a knowledge based, we can easily check the details that we can provide with our member. ### 49. Guru keeps on lagging **Rating:** 3.5/5.0 stars **Reviewed by:** Genesis S. | CSR, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Guru?** Guru gives the related article to my search. Easy to search. **What do you dislike about Guru?** Always lagging and delayed. It takes me 5 minutes to get the article. **What problems is Guru solving and how is that benefiting you?** Guru gives the right article based on my search. ### 50. Loving guru! **Rating:** 5.0/5.0 stars **Reviewed by:** Zharick M. | Shopify Subject Matter Expert, Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2025 **What do you like best about Guru?** I really like that we can storage, update and easily share information for our teammates, specially because I use it everyday. This way, we ensure that all the company is aligned on the information that we are sharing to our merchants. **What do you dislike about Guru?** I consider that the "Ask Guru" IA tool is not yet at is best, so I don't use it that much as it tends to give me incorrect information. **What problems is Guru solving and how is that benefiting you?** The information storage system, which helps us be updated in every process and new piece of information our higher ups change. ## Guru Discussions - [Can guru be interactive Walkthroughs. Video presentations, anything that allows me a visual](https://www.g2.com/discussions/can-guru-be-interactive-walkthroughs-video-presentations-anything-that-allows-me-a-visual) - 1 comment, 2 upvotes - [Do we have any mobile app for Guru?](https://www.g2.com/discussions/34530-do-we-have-any-mobile-app-for-guru) - 3 comments, 2 upvotes - [how we can see the date of the modifications of the gurus,we cant](https://www.g2.com/discussions/how-we-can-see-the-date-of-the-modifications-of-the-gurus-we-cant) - 1 comment, 1 upvote - [Is there any data not worth saving? Am I a knowledge hoarder?](https://www.g2.com/discussions/is-there-any-data-not-worth-saving-am-i-a-knowledge-hoarder) - 1 comment, 1 upvote - [What's the best way to memorize info on Guru and apply for everyday situations?](https://www.g2.com/discussions/what-s-the-best-way-to-memorize-info-on-guru-and-apply-for-everyday-situations) - 2 comments, 1 upvote - [View Guru pricing details and edition comparison](https://www.g2.com/products/guru/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-16+01%3A14%3A25+-0500&secure%5Bsession_id%5D=9a8f2683-4ff3-49f2-b046-44435f590838&secure%5Btoken%5D=a7439aa70bfd30c2ac293e365d24ddb2f45528bb0a845c7d7bb5d220698b43f6&format=llm_user) ## Guru Integrations - [Chrome OS](https://www.g2.com/products/chrome-os/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Google Classroom](https://www.g2.com/products/google-classroom/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - 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Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Compatibility** - Federated Search - File Types - Global Language Support **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Customization - AI Agent Builders** - Natural Language Configuration - Tone Customization - Security Guardrails **Automation - AI IT Agents** - Document Processing - Feedback Collection **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Knowledge Base** - Q & A - Link Sharing - Searchable **Content Discovery** - Search Interface - Insight Engines - AI Functionality - Insight Engines - NLP Functionality - Insight Engines - Data Mining - Insight Engines - Structured Navigation - Insight Engines - Machine Learning - Insight Engines **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Functionality - AI Agent Builders** - Omni-channel Support - Agent Branding - Proactive Response Capabilities - Seamless Human Escalation **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search **Security** - Verification - Role-Based Permission - Public vs Private **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Functionality** - Personalization - Search Analytics - Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Data and Analytics - AI Agent Builders** - Analytics & Reporting - Contextual Awareness - Data Privacy Compliance **IT Ticket Management - AI IT Agents** - Ticket Status Updates - SLA Monitoring - Ticket Categorization - Ticket Assignment - Automated Ticket Creation **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Generative AI** - AI Text Summarization **Integration - AI Agent Builders** - Workflow Automation - API Usage - Platform Interoperability - CRM Data Integration **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Communication** - Social Features - Tagging - Upload - Comments **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms ## Top Guru Alternatives - 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