Guru Reviews & Product Details

I like how quickly Guru gives reliable answers without disrupting my workflow. The browser extension and search make it easy to find verified, up-to-date information exactly when I need it, instead of digging through multiple tools. It keeps knowledge organized, accurate, and accessible, which saves time and reduces confusion across the team. It's simple, dependable, and genuinely useful day to day. The browser extension is the tool I value most because it surfaces the right, verified information exactly when I need it, without forcing me to leave my workflow or switch between tools. Being able to search, view, and create knowledge directly from the tools we already use saves time and makes Guru feel seamlessly integrated into daily work rather than an extra system to manage. Guru integrates well with other tools like Slack, Google Workspace, and our web-based applications, and the integrations and browser extension make it easy to access verified information directly within the tools we already use, which reduces context switching. Review collected by and hosted on G2.com.

Guru is very strong overall, but a few areas could be improved: Content organization at scale—As the knowledge base grows, managing large collections and folders can take more planning than expected. Advanced features learning curve—Some powerful features aren’t immediately obvious and require time or guidance to fully utilize. Customization and reporting—More flexibility in analytics and customization options would help admins better track usage and impact. Review collected by and hosted on G2.com.

What I liked about it is if you have a questions you can directly ask GURU and it will provide an answer and a link/SOP as well we're in you can also check that or open to see the whole file/explanation Review collected by and hosted on G2.com.

I don't know if I can think of a possible reason on what I disliked about GURU because it is a perfect tool for me. Review collected by and hosted on G2.com.

Guru is an excellent AI tool that greatly supports my work. It consistently provides relevant, accurate, and efficient results, making my tasks much easier and faster to accomplish. I truly appreciate how dependable and helpful it is in improving my productivity. Review collected by and hosted on G2.com.

Guru sometimes cannot comprehend or many any email response and the information is very broad. Review collected by and hosted on G2.com.

I really like how Guru is always there when no one else is around and you don't need to go anywhere else to ask questions. You can just search, and the answer is right in front of you. It's quick and easy to gather information, which helps us deliver better customer satisfaction. Setting it up was easy and quick, not a big task, and definitely not rocket science. Any individual can do it. Review collected by and hosted on G2.com.

Sometimes, when searching for specific information, the results don't match what I'm looking for and show different results. Review collected by and hosted on G2.com.

The Chrome extension is crazy useful. You can search and find information, create new documents, and configure triggers so it alerts users when they're on particular web pages your company uses in its day-to-day operations.

The CTO, Mitch Stewart, is great also. I had a very specific problem that was going to cause me a ton of trouble over the Christmas holidays. I don't run a big company, but Mitch took the time to listen to me and gave me a solution that fixed everything.

How you treat small businesses speaks volumes when you have customers like Brex, Shopify, and Ramp. Knowing the product is in the hands of someone who respects its customers is a breath of fresh air these days! Review collected by and hosted on G2.com.

Two UX things would be nice. First, it'd be great if we could access our drafts directly from the Chrome extension. Second, it be great if the card height and width dimensions were stored in memory somehow so they wouldn't reset every time you open a new card. Note, I'm not saying every single card should maintain its own height and width dimensions, just a global dimension based on the last height and width values you set. Review collected by and hosted on G2.com.

Guru has become an essential part of how we manage and share knowledge across our team. The ease of use stands out—it’s simple for anyone to create, update, and verify content, which makes adoption smooth even for new team members. The integration with tools like Slack means our team can access the right information instantly without breaking their workflow. This has greatly reduced repeated questions, streamlined onboarding, and helped us maintain consistent processes across departments. Review collected by and hosted on G2.com.

Overall, Guru works very well for us, but there are a few areas that could be improved. The search experience can sometimes surface too many results, making it harder to find the most relevant card quickly. Additionally, formatting options in cards could be more flexible, especially for complex documentation. While integrations are strong, having more customization in analytics and reporting would make it easier to measure the direct impact of Guru on productivity. Review collected by and hosted on G2.com.

Guru is a verified and trusted information. It can confirm information, up-to-date content and very reliable. It integrates informative details to help people gather answers without switching tabs. You can quickly turn messages, notes, or documents into knowledge cards. It works well even if you don't know the exact phrase you are looking for, making it easier to pull knowledge out of clutter. It's centralized, trusted answers help new team members ramp faster and keep customer-facing teams aligned. Review collected by and hosted on G2.com.

Without consistent ownership, cards can pile up, go out of date, or become cluttered. Many users find search strong, but others report that it sometimes surfaces older or less relevant cards first, leading to "knowledge hunting". Since more cards are created, organizations can end up with duplicates, partial overlaps, or fragmented information unless someone curates it carefully. If verification reminders are not turned correctly, experts can get bombarded with "please verify this card" notifications. Teams that are not used documenting knowledge may struggle to keep Guru active and updated, leading to low engagement. Review collected by and hosted on G2.com.

I use Guru for efficient knowledge management within my company, specifically appreciating how it consistently provides quick and efficient access to answers by serving as a single, reliable resource. I love that Guru integrates seamlessly with tools like Google Suite and Slack, as this capability allows me to gather and extrapolate knowledge from various platforms where day-to-day communication and documentation reside. This feature of being able to pull information from multiple workspaces like wiki pages, Google Suite, and Slack not only streamlines my workflow but also acts as a significant time saver by centralizing data access. Review collected by and hosted on G2.com.

I find that sometimes Guru doesn't get the right answers, which can be problematic. It's potentially more of a company issue, but if there are outdated resources or updates, Guru may not fully capture all of those, leading to incomplete or incorrect information. Review collected by and hosted on G2.com.

I really appreciate how Guru helps me find important information quickly and in a timely manner. I love how easy it is to use, which makes my work in sales more efficient. It's also visually easy to look at, which makes finding the information I need straightforward. The initial setup was incredibly easy, and training on it took maybe 30 minutes or less. Review collected by and hosted on G2.com.

I have no complaints at all Review collected by and hosted on G2.com.

I like the card feature. The dropdowns expand to provide further clarity and the ability to favorite sections makes it easy to refer back to information I use daily. Review collected by and hosted on G2.com.

N/A - It's pretty useful! It's working great as a database for my department. Review collected by and hosted on G2.com.