Guidejar Reviews & Product Details

I like how Guidejar makes it really easy to capture workflows and turn them into clear and shareable documentation. It helps me save time by turning complex processes into simple step-by-step guides, reducing confusion, and making it easier for others to follow instructions. The automatic capture feature is great because it saves me from manually documenting every step and records the process as I go. I find the clean presentation helps make guides easy to understand and professional looking, which is especially helpful when sharing with either customers or teammates. Also, the ability to quickly edit and share guides makes it really practical for both internal use and customer-facing content. It's straightforward to set up and the intuitive interface allows our team to start creating guides almost immediately without much training. Review collected by and hosted on G2.com.

There is still room for improvement in terms of advanced customization and editing flexibility. Adding more control over formatting or design would make the guides even more tailored for specific needs. Review collected by and hosted on G2.com.

I love how customizable and easy to use GuideJar is. The support and development team moves incredibly fast. I’ve shared a few “it would be nice if it could do this” ideas, and in some cases they’ve added the functionality within a couple of weeks. They’re responsive and quick to squash bugs.

We originally came in looking for an alternative to Scribe, which we had been using. At this point, GuideJar does everything Scribe could do and more, and the Enterprise pricing isn’t even close. Scribe was quoting us nearly $50,000 for the same level of functionality that GuideJar provides for under $5,000.

Unlike Scribe, GuideJar is constantly improving and shipping updates. The step editor is a Markdown/WYSIWYG hybrid, which as an IT person I really appreciate. It’s fast to work in, and I can put together a clean, professional step-by-step guide in no time.

I honestly don’t have anything negative to say about GuideJar at this point. Any small critiques I had early on were addressed so quickly that they’re not even relevant anymore.

One thing that really sets GuideJar apart from most of the competition is that it doesn’t force you into a single way of building guides. A lot of similar tools are heavily focused on browser extensions or desktop apps where you just “click, click, click” through a process and it auto-generates a guide. That works for some people, but I’ve always preferred a more hands-on approach—taking my own screenshots, editing them, and writing steps myself.

GuideJar makes both approaches easy. You can use the capture-based workflow if you want, or you can build guides manually with your own screenshots and written steps, all presented in a clean, easy-to-follow format.

There are also a couple of AI integrations I haven’t really dug into yet that seem like they’d allow something like ChatGPT to reference your GuideJar knowledge base. The main integration I have implemented is SSO, which was straightforward to set up with their support team and has been working perfectly for our organization.

There’s also a lot of functionality I haven’t fully explored yet that looks promising, like walkthroughs and Articles, which adds even more potential as we continue rolling it out. Review collected by and hosted on G2.com.

I genuinely can't think of any negatives to GuideJar currently. Review collected by and hosted on G2.com.

To be honest I was amazed by all the customization available, I checked different similar 'step-by-step' builders, but not of the offered half the customization as GuideJar, specially on the configuration post-recording, as you can select specific view for your: 'Step-by-step guide' and at the same time, change the look on the 'Interactive walkthrough' options, finally, the exporting options were amazing, the ability to just 'copy and paste' the guide with the steps and images into a Doc or Word document was amazing. Review collected by and hosted on G2.com.

I was not so happy to find out I had less credits than expected, it would be better to warn of any actions that could waste credits before committing, for now, any QA generation does not provide with this warning like when you want to 'voice-over', in this last action, it does show how many current credits are going to be used for using this functionality previous to executing. Review collected by and hosted on G2.com.

Guidejar for us, make it simple to guide our visitor. The best of guidejar is Helpcenter. This feature can booster our work fast and easy with custom domain. I like it !! Review collected by and hosted on G2.com.

This guidejar can't add more than one custom domain. For me multiple custom domain can boost my work. Thank You Review collected by and hosted on G2.com.

Quick to create clear step-by-step SOPs

Easy to share with team members

Makes onboarding and delegation smoother

Clean format that is easy to follow Review collected by and hosted on G2.com.

I have not had any major issues so far. If anything, I would love even more organization options as my SOP library keeps growing, but what is there already works well. Review collected by and hosted on G2.com.

We've long been searching for a better solution for individual customer inquiries. Previously, we relied on videos, but the downside was obvious: customers constantly had to rewind and fast-forward to follow along at their own pace. This was neither efficient nor truly customer-friendly. We wanted a more intuitive, flexible alternative.

After testing Scribehow, which didn't entirely dissatisfy us but lacked the necessary customization options, we discovered Guidejar – and were immediately convinced! Since we started using Guidejar, we've been creating interactive guides that our customers love and can work through at their own pace. The positive feedback has been overwhelming: numerous customers have already told us how helpful and excellent our guides are.

With Guidejar, we can not only efficiently record and edit guides, but also share them with our customers in our own brand identity. The Help Center is the absolute icing on the cake of the software. Here, we can organize our guides clearly and share them specifically with customers. Whether it's public guides for everyone or private guides for specific customer requests – Guidejar makes both effortlessly possible.

Another highlight is the latest update, which enables webcam recording. Now, we can integrate personal explanations into our interactive guides and provide a genuine "personal touch."

For us, Guidejar is the absolute go-to solution for guides and help desks. It has fundamentally improved our customer communication, and we wholeheartedly recommend it! Review collected by and hosted on G2.com.

Honestly, there's nothing I genuinely dislike about Guidejar right now. We use it extensively, and it's an incredibly powerful tool. While it's largely fantastic, there are a couple of minor areas for potential optimization, but these are truly minor quibbles.

One small area is the automatic favicon detection. It doesn't always work perfectly, and sometimes the resolution of the favicons isn't as high as in other tools like Scribehow, where it's a bit more stable. However, even when Guidejar doesn't find a favicon automatically, we can easily add it manually via a link, so it's not a major roadblock.

A really cool feature for the future would be the automatic blurring of sensitive information like email addresses, names, or phone numbers. Currently, we have to manually blur these in each screenshot, which can be a bit time-consuming. Automating this would make the process even smoother.

But again, these are very minor points. Overall, Guidejar is an outstanding solution, and we're incredibly happy with it. Review collected by and hosted on G2.com.

Easy to use, super fast and a development team that really listen to users. Covers both basic needs (for newbies) and technical needs (for more advanced and skilled users). Everything can be exported so you are not "kidnapped" in a system. Review collected by and hosted on G2.com.

AI part could be a little bit enhanced, perhaps also with MCP connections to external tools. Review collected by and hosted on G2.com.

I appreciate how Guidejar significantly reduces my time building instructions for clients, transforming a once tedious process into an efficient workflow. I love its straightforward setup, the click-by-click recording feature, and the ability to organize and edit slides quickly. The option for custom branding on instructions is also fantastic. Review collected by and hosted on G2.com.

I would like the ability to edit while recording, such as switching the order of slides and adding notes during the recording process. Also, having a timed capture feature would be beneficial, as it can be challenging to click and capture the screen simultaneously. Review collected by and hosted on G2.com.

GuideJar is extremely easy to use once you get familiar with it, and editing and creating guides is now super-easy and efficient. Review collected by and hosted on G2.com.

When i first got it there were some quirks, but the team are highly responsive and fixed things very quickly. Review collected by and hosted on G2.com.

Easy to use and onboard

Quality of outputs

Most required features are available Review collected by and hosted on G2.com.

No AI avatar available to comment the videos Review collected by and hosted on G2.com.