Guidejar Pricing Overview

We've long been searching for a better solution for individual customer inquiries. Previously, we relied on videos, but the downside was obvious: customers constantly had to rewind and fast-forward to follow along at their own pace. This was neither efficient nor truly customer-friendly. We wanted a more intuitive, flexible alternative.

After testing Scribehow, which didn't entirely dissatisfy us but lacked the necessary customization options, we discovered Guidejar – and were immediately convinced! Since we started using Guidejar, we've been creating interactive guides that our customers love and can work through at their own pace. The positive feedback has been overwhelming: numerous customers have already told us how helpful and excellent our guides are.

With Guidejar, we can not only efficiently record and edit guides, but also share them with our customers in our own brand identity. The Help Center is the absolute icing on the cake of the software. Here, we can organize our guides clearly and share them specifically with customers. Whether it's public guides for everyone or private guides for specific customer requests – Guidejar makes both effortlessly possible.

Another highlight is the latest update, which enables webcam recording. Now, we can integrate personal explanations into our interactive guides and provide a genuine "personal touch."

For us, Guidejar is the absolute go-to solution for guides and help desks. It has fundamentally improved our customer communication, and we wholeheartedly recommend it! Review collected by and hosted on G2.com.

Honestly, there's nothing I genuinely dislike about Guidejar right now. We use it extensively, and it's an incredibly powerful tool. While it's largely fantastic, there are a couple of minor areas for potential optimization, but these are truly minor quibbles.

One small area is the automatic favicon detection. It doesn't always work perfectly, and sometimes the resolution of the favicons isn't as high as in other tools like Scribehow, where it's a bit more stable. However, even when Guidejar doesn't find a favicon automatically, we can easily add it manually via a link, so it's not a major roadblock.

A really cool feature for the future would be the automatic blurring of sensitive information like email addresses, names, or phone numbers. Currently, we have to manually blur these in each screenshot, which can be a bit time-consuming. Automating this would make the process even smoother.

But again, these are very minor points. Overall, Guidejar is an outstanding solution, and we're incredibly happy with it. Review collected by and hosted on G2.com.