I like that GroWrk is truly global. I like that they have a nice software, and that you can purchase things from inside the software. I also appreciate that there are warehouses that allow us to store peripherals without extra cost. Review collected by and hosted on G2.com.

The communication of their support team, although fast, is not always reliable. I found several bugs in the system before work, which can be disruptive, especially during critical processes like onboarding someone. The support team sometimes seems to lack context on what is happening with specific customers, making them feel all over the place instead of dedicated to individual customer needs. Review collected by and hosted on G2.com.

The portal UI is quite nice, and the A La Carte plan gives you immediate access to the platform, so you can evaluate it right away without having to interact with anyone. Review collected by and hosted on G2.com.

The platform is quite buggy. If you’re ordering something with custom specs (a MacBook in my case), you often have to wait a long time for them to process your quote. It’s also common to see the specs change after you place the order, even when you select equipment from the existing catalog. Review collected by and hosted on G2.com.

We’ve had a great experience with GroWrk. Managing devices and equipment for employees across 13 different countries used to be a very complex process, but their platform has helped us streamline global operations significantly. Review collected by and hosted on G2.com.

At the beginning, we ran into several issues with support and procurement; however, things have improved since then and are currently much better. Review collected by and hosted on G2.com.

I like GroWrk because they're capable of doing the job well. No one else is gonna do this job as effectively as they have. It's really the only way we have of distributing laptops to new hires in certain countries. The initial setup was very easy. Review collected by and hosted on G2.com.

The only thing I don't love about GroWrk is that sometimes they can be a little expensive. Review collected by and hosted on G2.com.

GroWrk has allowed us to have employees around the world by taking the logistical work out of it. GroWrk has handled our equipment deployment incredibly well and provided awesome support for any needs we have had. Review collected by and hosted on G2.com.

The only downside is having to provide instructions for specific OS builds. We struggled at first to get their techs to make our builds like we needed them. After we built extensive documentation and had some Q & A sessions with their techs, we were off to the races. The builds were quick and to spec. Our users were happy and we are able to remotely access the machines as needed. Review collected by and hosted on G2.com.

User Interface, Reporting, Communication Review collected by and hosted on G2.com.

The buyback pricing process could be more transparent. Review collected by and hosted on G2.com.

Having inventory with full worldwide tracking eliminates the hassle of shipping and pre-setup. The platform is also easy to navigate, which makes the overall experience straightforward. Review collected by and hosted on G2.com.

Sometimes the pricing can vary because currency exchange rates and provider policies differ from those in North America. Review collected by and hosted on G2.com.

I like being able to use one system to retrieve devices from all areas, which simplifies the process of international device retrieval. This feature of GroWrk makes the experience seamless and convenient as it allows for centralized management of device collection across different locations. Additionally, I appreciate that GroWrk is very customizable to my needs, allowing me to use only the necessary features. This high level of customization ensures that the service adapts specifically to my requirements, avoiding the clutter of unnecessary features. Furthermore, the initial setup of GroWrk was very easy, with a quick turnaround time, adding to the positive overall experience. Review collected by and hosted on G2.com.

I find it challenging to understand where a device is in the retrieval process or the timeline for retrieval. There often seems to be a lag with the dashboard updating, which can be frustrating. Additionally, receiving follow-ups regarding a device when the information is already entered in the system can feel repetitive and redundant. Review collected by and hosted on G2.com.

I find GroWrk particularly beneficial for managing inventory and facilitating the shipment of devices globally, which is essential for our international employees across Europe, South America, and parts of Asia. I love the ease with which I can order new devices and have them shipped to any address around the globe. The support for Single Sign-On (SSO) is another feature that I truly appreciate, as it enhances security and simplifies the login process. The website’s user-friendly interface has significantly streamlined our onboarding process for internal hires, making it a seamless experience. Additionally, the initial setup was very easy, which further underscores the product's usability and efficiency. Review collected by and hosted on G2.com.

I find that GroWrk could use more AI features, especially for filling out different address types for different countries. Review collected by and hosted on G2.com.

We appreciate that GroWrk worked well for managing the distribution and purchase of hardware for my global, fully remote team. Review collected by and hosted on G2.com.

Originally they did not follow up on invoicing questions in a timely and professional manner. But we saw significant improvement in this. Review collected by and hosted on G2.com.