GlobalLink Features
Algorithm (6)
Part of Speech Tagging
Gives user ability to parse text by parts of speech
Summarization
Provides user with a summary of inputted text
Named Entity Recognition
Gives user ability to parse text by named entities
Sentiment Analysis
Outputs the sentiment (positive or negative) of a given text
Emotion Detection
Provides user with emotion (e.g. sad, happy, etc.) of text
Language Detection
Detects language of a given text
System (9)
Data Ingestion & Wrangling
Gives user ability to import a variety of data sources for immediate use
Programming Language Support
Supports programming languages such as Java, C, or Python. Supports front-end languages such as HTML, CSS, and JavaScript
Drag and Drop
Offers the ability for developers to drag and drop pieces of code or algorithms when building language models
Pre-Built Algorithms
Provides users with pre-built algorithms for simpler model development
Customizable Models
Allows user to build custom language models
Programming Language Support
Supports programming languages such as Java, C, or Python. Supports front-end languages such as HTML, CSS, and JavaScript
Drag and Drop
Offers the ability for developers to drag and drop pieces of code or algorithms when building language models
Pre-Built Algorithms
Provides users with pre-built algorithms for simpler model development
Customizable Models
Allows user to build custom language models
Data Ingestion (3)
Big Data Processing
Processes large data sets
Unstructed Data Processing
Processes unstructured data
Processing of Various File Types
Gives user ability to upload or process various types of files
Presentation (3)
Report Creation
Outputs fluent reports based on the inputted data
Charts and Graphs
Outputs easy to read charts and graphs based on the inputted data
Tailored Content
Grants ability to change generated content based on audience
Collaboration (3)
Term Management
Provides a central hub for standard translations and guidelines to be shared by team members.
Translation Tracking
Maintains a history of all translation changes made to text.
Workflow Management
Provides tools to customize and manage the progression of translation projects.
Automation (3)
Translation Memory
Stores preferred translations for terms and phrases and automatically uses them in future instances.
Quality Checks
Automatically checks translations against customizable translation standards.
Continuous Translation
Integrates with DevOps environments to support agile development by automating basic tasks.
Translation Support (6)
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Automated Translation
Automatically translatednew front-end web content as it's published.
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Workflows
Provides workflows around translating front-end web content.
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Glossary
Provides a glossary of frequently translated terms.
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Image Translation
Translates text featured on images hosted on a website.
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Traffic Analysis
Allows users to segment traffic by preferred language, user location, etc.
Machine Translation
Translate multiple types of language through AI technology
Visitor Customization (5)
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Widgets
Provides add-on widgets that allow website visitors to change their preferred language.
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Language-Based Domains
Automatically changes a site's domain based on a site visitor's location or preferred language.
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Preferred Language Detection
Automatically detects a website visitor's preferred language preferences.
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Personalized Content
Personalizes web content based on information inferred by a website visitor's preferred language and location.
Multi-Language
Manage and support multiple languages
Translation Options (9)
Direct Text Translation
Users can input text directly into a textbox to be translated.
Document Translation
Users can input a full document for translation.
Real-time Translation
Translations are available in real-time as text is being typed.
Batch Translation
Translations are available in batches for large documents or files.
Auto-Detect Language
Software can automatically detect which language is being input.
Customer Service Focused
Ability to automate real-time translation across digital support channels by integrating with CRM software and chat tools.
Machine + Human Translation
Provides the ability to combine the efficiency of augmented machine translation (MT) with the fluency of native-speaking editors (human translation).
Image Translation
Allows users to translate text from uploaded images.
Collaborative Translation
Allows multiple translators to contribute to a project simultaneously.
Offering Type (4)
Browser Application
Software is available as a browser application.
Downloadable Software
Software is available as a downloadable application.
Pay-Per-Use
Users can pay per use of the software.
Free Offering
Software is available for free.
Client Tools (17)
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Billing and Invoicing
Allows users to bill and invoice clients from within the application.
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Client Portal
Offering comes with a client-facing portal.
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Client Management
Allows users to manage their client information within the application.
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Resource Management
Allows users to manage their workforce and resources.
Terminology Management
Identifying and using specialized terms in the right context
Document Management
Store, manage, and track all electronic documents in a centralized location
Deadline Management
Specify or track the date/time a project, task, etc., is due for completion
Workflow Management
Create, design and manage workflows for repetitive tasks
File Management
Create, save, and store files
Communication Management
Manage and track all internal and external communication conducted via calls, email, text, or chat
Assignment Management
Assign issues and tasks based on availability or required skills
Content Management
Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
Invoice Management
Captures invoice data and maintains comprehensive records for auditing and reporting purposes
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Memory Management
Store and save retrievable data
Project Management
Plan and coordinate all the resources, costs and time needed to execute assignments
Order Management
Manage and track customer orders for goods, investments, or any other purchases
Translation Tools (6)
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Computer-Assisted Translation
Offering comes with a built-in computer-assisted translation.
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Glossary
Allows users to store glossaries for multiple languages.
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Access Controls/Permissions
Define levels of authorization for access to specific files or systems
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Task Delegation
Allows users to create and delegate tasks surrounding translation within the application.
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Comments and/or Mentions
Allow users to comment and/or mention others for proofreading purposes.
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Quality Assurance
Applications comes with built-in quality assurance testing.
Translation Memory (2)
Custom Translation Memory
Product allows users to input their own translation memories.
Built-in Translation Memory
Product comes with its own pre-made translation memories.
Machine Translation (2)
Neural Machine Translation
Leverages an artifical neural network to predict words, terms, and sentences.
Statistical Machine Translation
Leverages statisical machine translation which aggregates source texts and mimics the rules found within them.
Voice (2)
Dictation
Provides dictation capabilities.
Accuracy
Gives the user a reliable and accurate transcription of the text.
Transcription (14)
Speaker Identification
Identifies and differentiates between different speakers.
Timecode Management
Provides timestamps for the transcription and gives the user the ability to alter them.
Closed Captioning
Allows for transcription to be displayed as closed captioning for a video.
Custom Dictionary
Ability to add words or phrases to a custom dictionary for transcription.
Full Text Search
Search for specific words or phrases within a document or database
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Version Control
Track revisions and updates made to files and navigate between different versions
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
File Management
Create, save, and store files
Content Management
Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
Data Storage Management
Manage and store data in a database
Meeting Management
Manage the process of planning and scheduling meetings, including agenda creation
Video Management
Store and manage online video content
Document Management
Store, manage, and track all electronic documents in a centralized location
Editing (4)
Collaboration
Have the ability to share your project and grant collaborators access to comment or edit.
Spell Check and Punctuation
Provides spell checking and punctuation, such as commas, periods, and question marks.
Synchronous Editing
Translation
Allows for the translation of the transcribed text.
Integration (6)
Data Security
Gives the user a secure platform for transcription which does not scrape data or compromise user data.
API
Provides an API to port the transcription into external applications.
Voice Files
Supports uploading recorded voice data into the solution.
Live Captioning
Allows for the user to incorporate live transcription into video footage.
Integrates With Existing Applications
Integrates with existing applications to allow for seamless transcription of audio.
Real-Time Data
Receive data and information in real time
Generative AI (12)
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text-to-Speech
Simulates human-like speech from text inputs.
AI Text Summarization
Condenses long documents or text into a brief summary.
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AI Text Generation
Allows users to generate text based on a text prompt.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Text Editing
Edit text as needed
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text-to-Speech
Simulates human-like speech from text inputs.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Deployment & Integration - Voice Recognition (7)
Installation & setup Ease
Provides a simple setup process with guided instructions for quick deployment
Developer API & SDK
Provides APIs and SDKs for integration into custom applications and workflows
Software Integration
Seamlessly integrates with productivity tools, cloud services, and enterprise applications
Multi-Device Support
Works across various platforms, including mobile, desktop, and IoT devices
Multiple Format Support
Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12)
Video Support
Supports various video file formats
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Performance Optimization - Voice Recognition (5)
Accuracy in Noisy Settings
Maintains high accuracy even in environments with significant background noise
High-Volume Scalability
Efficiently handles large amounts of voice data and multiple simultaneous users
Environmental Noise Adaptation
Utilizes noise reduction algorithms to enhance clarity in challenging environments
Multilingual Voice Recognition
Supports speech recognition for multiple languages and dialects
Low-Latency Processing
Delivers fast and accurate speech recognition with minimal delay
Security & Compliance - Voice Recognition (3)
Liveness Detection
Ensures the voice input is from a real, live person rather than a recording, synthetic voice, or deepfake
Regulatory Compliance
Adheres to global data protection and privacy regulations
Secure Communication Channels
Encrypts voice data to ensure safe transmission and storage
Advanced AI & Biometric Features - Voice Recognition (6)
Voice-Based Authentication
Utilizes AI-driven biometric voice recognition for secure and accurate user verification
Machine Learning & Adaptive Speech Recognition
Continuously improves accuracy by learning user speech patterns over time
Speaker Differentiation
Identifies and distinguishes between multiple speakers in a conversation using AI-powered voice analysis
Sentiment & Tone Analysis
Uses AI to analyze voice pitch and tone, detecting emotions and speaker intent for deeper insights
Concatenated Speech
Recorded words are combined to create answers for a computer/person to direct as a form of dialogue
Speech-to-Text Analysis
Analyze, correct, and monitor speech for transcriptions or recordings
Agentic AI - Voice Recognition (2)
Natural Language Interaction
Engages in human-like conversation for task delegation
Multi-Language
Manage and support multiple languages
Agentic AI - Machine Translation (2)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Natural Language Interaction
Engages in human-like conversation for task delegation
Agentic AI - Translation Management (2)
Multi-step Planning
Ability to break down and plan multi-step processes
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Transcription (5)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Decision Making
Makes informed choices based on available data and objectives
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
File Transfer
Move files across different systems or networks
Additional Functionality (158)
Task Management
Create, manage and track all task activities and progression
Automated Text Generation
Automatically generates text by applying artificial intelligence to user input
Style Check
Review the style of written or visual content
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Tagging
Attach digital tags to documents and assets for identification, search, or monitoring purposes
Revision History
Track what was updated, who made the changes, compare two revisions, and revert or perform another revision
Translation Analytics
Text Review
Automatic examination of submitted content
Data Security
Protect sensitive data for digital privacy
App Store Localization
Optimize app store for specific language, keywords and terms that are pertinent to a particular geographic region
Progress Tracking
Reporting on how each user, task or process has advanced since its initiation
Customizable User Interface
Design, modify, and organize how content is displayed on a system interface
Document Management
Store, manage, and track all electronic documents in a centralized location
Feedback Management
Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service
Annotations
Highlight content and/or make notations about parts of content
Content Management
Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
API
Application programming interface that allows for integration with other systems/databases
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Translator Database
Translation Management
Manages translation of text and other digital assets
For No-Code Development
Build applications without the use of code
Multiple Programming Languages Supported
Run stored procedures and queries in multiple programming languages, such as JSON, Java, Python, Ruby, Perl, and SQL
Rich Text Editor
Input different types of content and edit text formats, fonts, font sizes, and colors
Terminology Management
Identifying and using specialized terms in the right context
Online Payments
Accept and process online payment transactions
Quality Assurance
Systematic evaluation of various aspects of a project or service to prevent defects or issues
Prompt Engineering
Process of carefully designing and constructing prompts or input instructions to achieve desired behaviors or outputs from AI models
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Localization Automation
Adapt content to display differently based on viewer location
Customization
Create labels for products that contain required information such as colors, sizes, dates, etc.
AI/Machine Learning
Software program that continuously adjusts its behavior based on observed data
Workflow Management
Create, design and manage workflows for repetitive tasks
Translation Memory
A database that stores sentences, paragraphs or segments of text that have been previously translated
Price and Cost Calculations
Calculate rule-based prices for a product/service
Content Delivery
Distributing content through various platforms or channels
Preview Functionality
Preview materials before finalizing projects
Full Text Search
Search for specific words or phrases within a document or database
Phrase Analytics
Identifies unique words and phrases that show up in a specific attribute
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Change Management
Track and monitor efficient handling of all changes/transitions
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
String Translation Management
Translation and management of static text elements on websites
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Call Transfer
Transfers live calls to other agents
Document Review
Review and analyze existing information across documents
API
Application programming interface that allows for integration with other systems/databases
Performance Management
Organize and manage the accomplishments and development of employees or performance of applications or systems
Status Tracking
Track the status over time for a request, process, asset, or transaction
Audio Capture
Record audio or import/upload audio files
Automatic Transcription
Use AI to convert voice into text automatically
Call Reporting
Track and report on all incoming and outgoing calls
Full Text Search
Search for specific words or phrases within a document or database
Text Editing
Edit text as needed
Document Management
Store, manage, and track all electronic documents in a centralized location
Data Import/Export
Import and export data to and from software applications
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Call Routing
Sends voice calls to a specific queue based on predetermined criteria
IVR
Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response
SSL Security
Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access
Call Scripting
Provide agents with a typical response for common call subject matter
Real-Time Data
Receive data and information in real time
Video Management
Store and manage online video content
Secure Data Storage
Securely stores data to prevent data loss or breaches
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Call Recording
Record the audio of phone conversations for quality assurance purposes
Customizable Macros
Database of phrases that are frequently used or insinuated
Contact Management
Manage, organize, and store contact information
CRM
Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
Automatic Formatting
Automatically formats data in a predetermined way
Automatic Call Distribution
Distribute/route/connect calls
Monitoring
Observe and track the demand, usage, progress or quality of a system, product, or user
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Call Monitoring
Listen to live phone conversations for the purpose of training and assessing agent performance
Call Center Management
Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.
Voice Mail
Computer-based system that allows users to send and receive voice messages
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Part of Speech Tagging
Categorize words in a text with a particular part of speech, depending on the definition of the word and its context.
Natural Language Processing
Process and analyze human language in text or audio form
Customer Support
Provide online support for your customers through live chat or help desk functionality
Subtitles/Closed Captions
Automatically create subtitles/closed captions
Speech Recognition
Train your system to interpret and transcribe voice messages
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Time Stamps
Mark sentences, keywords, or phrases with specific time codes
Custom Fonts
Variable fonts or unique font pairings for designs
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Caption Service
Human service component to captioning software
Media Upload
Upload images, videos, and other types of media
Text Overlay
Create text to match video content
Keyword Search
Identify specific keywords in documents
Full Text Extraction
Pull information from scanning entire documents
Multiple File Format Support
Supports multiple file formats, such as Doc, Docx, PDF, HTML, etc.
Speech-to-Text Analysis
Analyze, correct, and monitor speech for transcriptions or recordings
Preview Functionality
Preview materials before finalizing projects
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Live Streaming Production
Producing & broadcasting a variety of live video content over the internet, spanning live events, presentations, webinars & interviews
Timecoding
Automatic recording of timestamps from audio/video files
File Sharing
Public or private sharing of digital files such as documents, audio/video, images, and more
Historical Reporting
Information, data and reports that are being tracked over time
Call Recording
Record the audio of phone conversations for quality assurance purposes
Data Synchronization
Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency
Data Import/Export
Import and export data to and from software applications
IVR
Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response
Automatic Formatting
Automatically formats data in a predetermined way
Multiple Format Support
Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12)
Annotations
Highlight content and/or make notations about parts of content
Mobile Access
Access software remotely via mobile devices
Automatic Transcription
Use AI to convert voice into text automatically
Projections
Estimate or forecast of a future scenario based on the study of present trends
AI/Machine Learning
Software program that continuously adjusts its behavior based on observed data
For Manual Transcription
For manual transcription
Video Support
Supports various video file formats
Tagging
Attach digital tags to documents and assets for identification, search, or monitoring purposes
Sentiment Analysis
Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral
Audio/video file upload
Upload audio and video files
Playback Controls
Allow users to control playback options such as speed, pause, stop, play, etc.
Chat Transcript
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Multimedia Support
Supports various file formats
Automatic Transcription Services
For automatic transcription services
Multi-Language
Manage and support multiple languages
On-Demand Recording
Record the audio of phone conversations for quality assurance purposes
Secure Data Storage
Securely stores data to prevent data loss or breaches
Lead Capture
Automatically identify and save contact information of potential customers
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Activity Tracking
Track and document all activities across devices, networks, and other systems
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Spell Check
For Websites
Software is used for working on online pages
Translator Database
Commenting/Notes
Leave comments and notes on documents for others to view
Project Tracking
Monitor the progress of projects from start to finish
Website Integration
Seamlessly integrates with 3rd party websites
Quotes/Estimates
Generate quotes or estimates for customers
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
For Software
Projections
Estimate or forecast of a future scenario based on the study of present trends
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Quality Control
Ensure that quality requirements and standards are met across production processes
Tagging
Attach digital tags to documents and assets for identification, search, or monitoring purposes
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Project Workflow
Create, manage, or update project workflows.
Built-In Database
A system that allows access to a database structure without relying on an external program
Multi-Language
Manage and support multiple languages
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Localization Automation
Adapt content to display differently based on viewer location
Customizable Branding
Add customized logos and colors to align with company branding
Language Detection
Identify different languages
Historical Reporting
Information, data and reports that are being tracked over time
Translation Analytics
Status Tracking
Track the status over time for a request, process, asset, or transaction
Version Control
Track revisions and updates made to files and navigate between different versions
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
API
Application programming interface that allows for integration with other systems/databases


