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Gatemaster Reviews & Product Details

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Gatemaster

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PB

Pramay B.

Senior Consultant Digital Marketing.

Small-Business (50 or fewer emp.)

7/30/2024

"Best for your business."

5/5

What do you like best about Gatemaster?

It helped us many time on ticketing and reservation.

Easy to use for yur business billing, repoting.

Support is always available through phone calls or mail of their operational time. Review collected by and hosted on G2.com.

What do you dislike about Gatemaster?

Repoting is a bit tricky but it can be better or fixed. Review collected by and hosted on G2.com.

SG

Sherry G.

Product Marketing Manager

Mid-Market (51-1000 emp.)

5/19/2024

"Decent product but expensive in this category"

4/5

What do you like best about Gatemaster?

Good simple user interface and is easy to implement. POS is very good. Review collected by and hosted on G2.com.

What do you dislike about Gatemaster?

Reporting is a bit complex, customer support is not great and could be improved. Review collected by and hosted on G2.com.

UE

Verified User in Education Management

Mid-Market (51-1000 emp.)

5/15/2024

"Good and economical solution"

3.5/5

What do you like best about Gatemaster?

The solution has the features and works well, but not a great fan of user experience Review collected by and hosted on G2.com.

What do you dislike about Gatemaster?

UX can be improved, since it delivers most of the features, and better experience would help win more customers Review collected by and hosted on G2.com.

AB

Ashley B.

Nurse Technician

Small-Business (50 or fewer emp.)

12/2/2016

"Poor customer service without paying lots of $$$$"

0/5

What do you like best about Gatemaster?

It was fairly easily to use once the POS was set up. Review collected by and hosted on G2.com.

What do you dislike about Gatemaster?

How hard it was to pull reports and change POS screen buttons. It was so hard to create multiple function buttons that would prompt the POS staff to ask if they wanted to upgrade or change order. Review collected by and hosted on G2.com.

Recommendations to others considering Gatemaster:

It is very expensive and hard to use. Their customer service is not the greatest. A lot of things you have to figure out on your own. If you are not tech savvy you have difficulties. Review collected by and hosted on G2.com.

What problems is Gatemaster solving and how is that benefiting you?

Trying to streamline POS sales and make it easier for 16 year old staff to be trained. The touch screen and easy access. Review collected by and hosted on G2.com.

Response from Brandi Blair of Gatemaster

edit

We are sorry to hear about your poor experience. We do not have any record of you being an authorized contact for Splash Kingdom and have never worked with you, so it’s hard to speak to the level of customer service that you received from us. We offer many opportunities for our customers to further their Gatemaster training. We offer E2 University quarterly, which covers everything that is taught in our initial training once the software is purchased. We have a monthly customer user group where we cover different features Gatemaster offers and give one of our current customers the opportunity to share their best practices with other Gatemaster clients. E2 University and our user groups are free for customers who are under a support package. From our records, we do not show Splash Kingdom ever registering for either of these reoccurring training events.

If your management would like to authorize you as a contact on the account with us, we would then be happy to discuss any sensitive account issues and your options.