Gatemaster Reviews & Product Details
"Poor customer service without paying lots of $$$$"
What do you like best?
It was fairly easily to use once the POS was set up.
What do you dislike?
How hard it was to pull reports and change POS screen buttons. It was so hard to create multiple function buttons that would prompt the POS staff to ask if they wanted to upgrade or change order.
Recommendations to others considering the product:
It is very expensive and hard to use. Their customer service is not the greatest. A lot of things you have to figure out on your own. If you are not tech savvy you have difficulties.
What problems are you solving with the product? What benefits have you realized?
Trying to streamline POS sales and make it easier for 16 year old staff to be trained. The touch screen and easy access.
Response from Brandi Blair of Gatemaster
We are sorry to hear about your poor experience. We do not have any record of you being an authorized contact for Splash Kingdom and have never worked with you, so it’s hard to speak to the level of customer service that you received from us. We offer many opportunities for our customers to further their Gatemaster training. We offer E2 University quarterly, which covers everything that is taught in our initial training once the software is purchased. We have a monthly customer user group where we cover different features Gatemaster offers and give one of our current customers the opportunity to share their best practices with other Gatemaster clients. E2 University and our user groups are free for customers who are under a support package. From our records, we do not show Splash Kingdom ever registering for either of these reoccurring training events.
If your management would like to authorize you as a contact on the account with us, we would then be happy to discuss any sensitive account issues and your options.
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