Gatemaster Reviews & Product Details

What is Gatemaster?

Gatemaster Systems has developed a point-of-sale and ticketing software for amusement facilities.

Write a Review

Gatemaster Screenshots

Gatemaster Profile Details

Gatemaster Profile Details

Gatemaster Systems
Company Website
Year Founded
HQ Location
Broomfield, CO
LinkedIn® Page
Employees on LinkedIn®
Twitter Followers
Show moreShow fewer

Gatemaster Reviews

Filter Reviews
Filter Reviews
Sort by
Company Size
User Role
All Industries
Write a Review
1 of 1 total Gatemaster reviews

Gatemaster Reviews

Write a Review
Filter By
Show reviews that mention
1 of 1 total Gatemaster reviews
Copy Review URL
Park Manager
(501-1000 employees)
Validated Reviewer
Verified Current User
Review Source
Copy Review URL

"Poor customer service without paying lots of $$$$"

What do you like best?

It was fairly easily to use once the POS was set up.

What do you dislike?

How hard it was to pull reports and change POS screen buttons. It was so hard to create multiple function buttons that would prompt the POS staff to ask if they wanted to upgrade or change order.

Recommendations to others considering the product:

It is very expensive and hard to use. Their customer service is not the greatest. A lot of things you have to figure out on your own. If you are not tech savvy you have difficulties.

What problems are you solving with the product? What benefits have you realized?

Trying to streamline POS sales and make it easier for 16 year old staff to be trained. The touch screen and easy access.

Response from Brandi Blair of Gatemaster

We are sorry to hear about your poor experience. We do not have any record of you being an authorized contact for Splash Kingdom and have never worked with you, so it’s hard to speak to the level of customer service that you received from us. We offer many opportunities for our customers to further their Gatemaster training. We offer E2 University quarterly, which covers everything that is taught in our initial training once the software is purchased. We have a monthly customer user group where we cover different features Gatemaster offers and give one of our current customers the opportunity to share their best practices with other Gatemaster clients. E2 University and our user groups are free for customers who are under a support package. From our records, we do not show Splash Kingdom ever registering for either of these reoccurring training events.

If your management would like to authorize you as a contact on the account with us, we would then be happy to discuss any sensitive account issues and your options.

There are not enough reviews of Gatemaster for G2 to provide buying insight. Below are some alternatives with more reviews:

CenterEdge Advantage Logo
CenterEdge Advantage
CenterEdge Advantage provides you with a single software package which can be used to manage your entire facility by simplifying management and being able to view detailed reports on one system.
LilYPad Logo
LilYPad is a software tool custom built for family or children's entertainment centers, you're able to sell products and services, schedule parties, camps and group events and keep track of inventory, customers and employees.
ReCPro Logo
ReCPro contains hundreds of standard reports. All reports can be previewed, printed, emailed and exported (Excel, Word, PDF).
KORONA is a Cloud based POS software for wineries. It comes with advanced inventory tracking and an intuitive interface.
Aluvii Logo
Aluvii is amusement and leisure POS software, offering ticketing, e-commerce, event booking, inventory management, reporting tools.
ROLLER Software Logo
ROLLER Software
ROLLER is simple to implement, cloud-based and customer-centric. It features a range of modules and supportive apps that cover Ticketing, POS, CRM and more.
Qweekle Logo
Qweekle is a parks and recreation software that integrates key modules into one solution for amusement center management.
NorthStar Logo
Evolves from fresh ideas, made to order, that bring together all the details, all the data, and all the reporting insights that you need for success.
eTracktion Logo
The fully integrated admissions and ticketing system with real-time reporting designed specifically for attractions and amusement parks. eTracktion is hosted in the cloud, so there's no software to download, no servers to maintain and no IT headaches. Upgrades are free, so you always have the latest features. And with free training and support, you can take maximum advantage of all that eTracktion offers.
Gateway Ticketing Systems Logo
Gateway Ticketing Systems
Gateway Ticketing Systems has worked with the world's top theme parks, zoos, aquariums, museums & other attractions all over the world. These locations have trusted our Galaxy software for ticketing, admission control, group sales, membership/season pass and CRM solutions to drive revenue and increase efficiencies throughout their attraction by having a unified solution.
Show more

Gatemaster User Ratings

Ease of Use
Average: 8.0*
Quality of Support
Average: 7.0*
* Amusement Park and Attraction Category
Do you work for Gatemaster?

Gatemaster Categories on G2