[ Freshdesk Reviews ](https://www.g2.com/products/freshdesk/reviews) [ Freshdesk Reviews ](https://www.g2.com/products/freshdesk/reviews) # Freshdesk Pricing Overview [Editedit](https://my.g2.com/freshdesk/pricings) Free Trial ## Freshdesk Pricing Key Insights Last updated on Apr 29, 2026 * * * Freshdesk offers **6 pricing editions** , starting from **$19** to **$119**. Freshdesk pricing tiers are designed to support different usage levels and team sizes. Freshdesk also offers a **free trial**. Compare the Freshdesk pricing table below to figure out the best fit for your needs. Some plans may require you to contact **Freshworks** for **custom pricing**. * * * Freshdesk Email and Ticketing (Growth) — $19 / 1 User per month billed annually Per Month Freshdesk Omni (Growth) — $29 / 1 User per month billed annually Per Month Freshdesk Email and Ticketing (Pro) — $55 / 1 User per month billed annually Freshdesk Omni (Pro) — $79 / 1 user per month billed annually Per Month Freshdesk Email and Ticketing (Enterprise) — $89 / 1 User per month billed annually Per Month Freshdesk Omni (Enterprise) — $119 / 1 User per month billed annually Per Month Rated 4.4 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Freshdesk Email and Ticketing (Growth) $19.00 1 User per month billed annually Per Month Free Trial Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email - Automations - Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal - Analytics: OOB analytics and standard reports - Self-service: Knowledge base - Security, routing, SLA: Role-based access control, SSO, Ticket dispatch Show More Freshdesk Omni (Growth) $29.00 1 User per month billed annually Per Month Free Trial Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email - Omnichannel helpdesk: Freshdesk Command Centre, Unified workspace, Ticketing, Customer portal and knowledge base - Freddy AI: AI agents, Conversational AI, Vertical AI, Agentic Workflows (First 500 sessions included. $49 per 100 sessions) - Analytics: Standard reports and real-time dashboards - Security, routing, SLA: Role-based access control, SSO Show More Freshdesk Email and Ticketing (Pro) $55.00 1 User per month billed annually Free Trial Everything in Freshdesk Growth plus customized support portals, custom objects, advanced ticketing, custom reporting, and different routing mechanisms - Multi-Product - Help Desk and Ticketing: Everything in Freshdesk Growth, plus, Collaborators, Multilingual help desk - Freddy AI: Email AI Agent (First 500 sessions included. $49 per 100 sessions), AI Copilot, Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features) - Analytics: Everything in Freshdesk Growth, plus, Custom real-time dashboard, Agent availability dashboard - Self-service: Multilingual translations, Full portal customization - Security, routing, SLA: Everything in Freshdesk Growth, plus, Business hours, Multiple SLA policies Show More Freshdesk Omni (Pro) $79.00 1 user per month billed annually Per Month Free Trial Our Most Recommended Plan - Everything in Freshdesk Omni Growth plus customized support portals, custom objects, advanced ticketing, custom reporting and more. - "Omnichannel helpdesk: Everything in Freshdesk Omni Growth, plus, Multilingual helpdesk, Assignment (IntelliAssign, load-based, round robin) - Freddy AI - AI agents, Conversational AI, Vertical AI, Agentic Workflows, Email AI Agent (First 500 sessions included. $49 per 100 sessions), AI Copilot, Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features) - Analytics: Everything in Freshdesk Omni Growth, plus, Custom real-time dashboard, Agent availability dashboard - Self-service: Multilingual translations, Full portal customization - Security, routing, SLA: Everything in Freshdesk Omni Growth, plus, Business hours, Multiple SLA policies Show More Freshdesk Email and Ticketing (Enterprise) $89.00 1 User per month billed annually Per Month Free Trial Everything in Freshdesk Pro plus audit logs, approval workflows, skills-based assignments, additional security features, and more. Free 14-day trial. - Help Desk and Ticketing: - Everything in Freshdesk Pro - Freddy AI: Freddy AI: Email AI Agent (First 500 sessions included. $49 per 100 sessions), AI Copilot, Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features) - Analytics: Everything in Freshdesk Growth, plus, Custom real-time dashboard, Agent availability dashboard - Self-service: Everything in Freshdesk Pro, plus, Approval workflow, Flexible knowledge base hierarchy - Security, routing, SLA: Everything in Freshdesk Pro, plus, Agent shifts, JWT authentication, Allowed domains and IP whitelisting Show More Freshdesk Omni (Enterprise) $119.00 1 User per month billed annually Per Month Free Trial Everything in Freshdesk Omni Pro plus audit logs, approval workflows, skills-based assignments, additional security features and more. Free 14-day trial. - Omnichannel helpdesk: Everything in Freshdesk Omni Pro plus, Skill-based assignment - Freddy AI, Everything in Freshdesk Omni Pro plus, AI Insights, Proactive insights, Converstional insights - Analytics: Everything in Freshdesk Omni Pro, plus, Custom object analysis - Self-service: Everything in Freshdesk Omni Pro plus, Approval workflow, Flexible knowledge base hierarchy - Security, routing, SLA: Everything in Freshdesk Omni Pro, plus, Agent shifts, JWT authentication, Allowed domains and IP whitelisting Show More Unlike other competitors, Freshdesk offers a free program for upto 2 users & 6 months, that comes with all the basic capabilities that are needed to provide stellar customer support. Pricing information for Freshdesk is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Freshdesk must be conducted with the seller. Pricing information was last updated on January 05, 2026 Show More ## Freshdesk Pricing FAQs Generated using AI Is Freshdesk free, or does it offer a free trial? Freshdesk does not offer a permanent free plan, but it does provide a free trial that lets users to test the product before committing to a paid plan. Trial availability and duration may vary, so users should review the seller's official pricing page for the most current details. How much does Freshdesk cost in 2026? According to G2 data, Freshdesk pricing in 2026 starts at $19.00 and can reach $119.00 depending on the selected plan. Pricing may vary based on billing terms or usage, so users should review the Freshworks's official pricing page for the most current details. Who is Freshdesk pricing best suited for? Based on G2 reviewer demographics and sentiment, Freshdesk's pricing is best suited for small to mid-market businesses with 10 to 500 employees seeking centralized ticketing without enterprise complexity. G2 reviewers from IT services, software, education, and financial services dominate the review base, frequently praising Freshdesk's ease of setup and competitive entry-level pricing. The Growth tiers suit small teams needing core helpdesk functionality, while the Pro tiers appeal to mid-market teams requiring custom reporting and AI tools. G2 enterprise reviewers acknowledge Freshdesk's capabilities but occasionally note that advanced features become costly at scale. Education and nonprofit organizations specifically flag per-agent pricing as a budget challenge. What are the key differences between the free and paid versions of Freshdesk? Freshdesk does not offer a permanent free tier under its current pricing structure, but a 14-day free trial is available. G2 reviewers note that several features critical to growing teams, including advanced analytics, custom dashboards, multilingual support, multiple SLA policies, AI Copilot, and full portal customization, are locked behind Freshdesk's paid plans. The entry-level Email and Ticketing Growth plan at $19/month covers basic ticketing, automations, and a knowledge base. Freshdesk's higher tiers unlock omnichannel capabilities, Freddy AI agents, sentiment analysis, and skills-based routing. G2 users frequently mention that essential reporting and automation features require upgrading, making the paid tiers necessary for teams beyond basic email support. Is Freshdesk considered good value for its pricing? Freshdesk is broadly considered good value, particularly at entry-level tiers. G2 reviewers frequently praise its cost-effectiveness compared to competitors like Zendesk, with multiple users noting they switched specifically for cost savings. One G2 reviewer from financial services cited a 20% cost reduction versus Zendesk. However, G2 reviews consistently flag two value concerns: the steep price jumps between tiers (one small business reviewer described 4x-5x increases between plans) and AI add-ons like Freddy Copilot being expensive extras. High-rating reviewers in mid-market segments generally affirm the value proposition, while small businesses and education-sector users frequently cite pricing as a barrier to accessing higher-tier features. ## Top-Rated Alternatives [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,899) ](https://www.g2.com/products/fin/reviews) [ ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") Front 4.7/5(2,506) ](https://www.g2.com/products/front/reviews) [ ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail") Hiver in Gmail 4.6/5(1,283) ](https://www.g2.com/products/hiver-in-gmail/reviews) [ View All Alternatives ](https://www.g2.com/products/freshdesk/competitors/alternatives) ## Freshdesk Pricing Reviews (2) ![Mandy F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mandy F.") MF Mandy F. 1/27/2026 More Options - - [Respond as Freshdesk](https://www.g2.com/survey_responses/freshdesk-review-12265358/official_response/new) "Streamlined Support Management with Freshdesk" 5/5 What do you like best about Freshdesk? I really like how intuitive and user-friendly Freshdesk is. It makes managing high volumes of customer conversations much more organized and efficient, especially with features like ticket automation, canned responses, and team collaboration tools. I also appreciate the reporting and analytics, which help us track performance and continuously improve our support workflows Review collected by and hosted on G2.com. What do you dislike about Freshdesk? While Freshdesk is a powerful platform, some areas can feel a bit rigid or overly complex, especially when trying to customize workflows or automate more advanced processes. The interface can occasionally feel cluttered when managing a high volume of tickets, and certain features require multiple steps that could be more streamlined. Additionally, some reporting and customization options are limited unless you’re on higher-tier plans. Review collected by and hosted on G2.com. What problems is Freshdesk solving and how is that benefiting you? Freshdesk helps us centralize and organize customer communication across multiple channels, which eliminates inbox chaos and prevents messages from falling through the cracks. It improves response time, accountability, and collaboration across our team by assigning, tracking, and prioritizing tickets efficiently. Overall, it allows us to provide faster, more consistent support while maintaining visibility into workload and performance. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 5/4/2023 More Options - - [Respond as Freshdesk](https://www.g2.com/survey_responses/freshdesk-review-8032617/official_response/new) "Laggy & complex interface that is full of Bugs that never get fixed" 0/5 What do you like best about Freshdesk? We switched to FresDesk as an alternative to FogBugz (for ticketing), and were pretty pleased initially. The cost seemed reasonable and it provided a lot of good functionality. We weren't too crazy about the interface, but overall it did the job and offered Review collected by and hosted on G2.com. What do you dislike about Freshdesk? After using Freshdesk for 3+ years, we are all very displeased with it. Every single support agent using the system dislikes it. The system is often slow and laggy, even basic tasks like inserting signatures take a long time. The interface is also extremely cluttered, so much that you often only have about 1/3 of the screen space to write an actual message. The rest is just scroll bars and other information that is completely unnecessary. Freshdesk is also extremely buggy, which is frustrating everyone. Messages will disappear while you are typing, cursors will move around after signatures are inserted and other issues that make the system tedious to use. Review collected by and hosted on G2.com. What problems is Freshdesk solving and how is that benefiting you? We are simply using it provide email support to our customers. Review collected by and hosted on G2.com. 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