--- title: Freshcaller Reviews meta_title: 'Freshcaller Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 132 reviews by the users' company size, role or industry to find out how Freshcaller works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 132 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Freshcaller Reviews **Vendor:** Freshworks **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.1/5.0 **Total Reviews:** 132 ## About Freshcaller Freshdesk Contact Center (Formerly Freshcaller) is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshdesk Contact Center lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshdesk Contact Center integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity. WithFreshdesk Contact Center (Formerly Freshcaller) , agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center. As business needs change, admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan. Freshdesk Contact Center (Formerly Freshcaller) offers five pricing plans that are tailored to meet different calling needs. Freshdesk Contact Center (Formerly Freshcaller) by Freshworks is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide. ## Freshcaller Pros & Cons **What users like:** - Users appreciate the **simple and clean UI** of Freshcaller, making it exceptionally easy to use. (2 reviews) - Users value the **automation features** of Freshcaller, enhancing efficiency and ensuring timely customer responses. (1 reviews) - Users value the **call recording feature** of Freshcaller for its simplicity and effectiveness in enhancing communication. (1 reviews) - Users appreciate the **simple and clean UI** of Freshcaller, making communication easy and intuitive. (1 reviews) - Users find the **dial pad and recording features** of Freshcaller valuable and easy to use, enhancing their experience. (1 reviews) - Easy Setup (1 reviews) - Users value the **efficiency** provided by Freshcaller, as it streamlines workflows and enhances productivity with automation. (1 reviews) - Users value the **integration capabilities** of Freshcaller, enhancing their business ecosystem and improving overall efficiency. (1 reviews) - Intuitive (1 reviews) - Quick Setup (1 reviews) **What users dislike:** - Users find the **lack of features** in Freshcaller limiting, desiring more options and flexibility in functionality. (2 reviews) - Users feel the **lack of detailed contact information** hampers effective communication and follow-up management. (1 reviews) - Users are frustrated by the **lack of detail in contact management** , missing important elements like recent call notes. (1 reviews) - Users feel the lack of **detailed contact information** limits their ability to manage calls effectively. (1 reviews) - Users report **poor customer support** with slow response times, affecting resolution of urgent issues significantly. (1 reviews) ## Freshcaller Reviews ### 1. Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Kyrstine C. | Medical Virtual Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2019 **What do you like best about Freshcaller?** Best dialer integrated to its CRM. Perfectly works for any kind of business, small or big. It will let you connect with potential customers over the phone. You can make & receive calls. **What do you dislike about Freshcaller?** Sometimes it lags and getting the 404 error the interface starts to act weird but it is not something that happens all the time so, not too much of an issue.The support team is always on the go! **Recommendations to others considering Freshcaller:** PERFECT for those who wants to have a virtual team. It offers functionalities such as live insights, historical reporting that ensures complete visibility & control and enables you to optimize your company’s call center operations. **What problems is Freshcaller solving and how is that benefiting you?** So far I don't have any problem with it. It runs smoothly. User-friendly, You can have the advantage of knowing the customer’s problem ### 2. The Tool is very easy to understand and configure like you dont need extensive trainings to setup. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2020 **What do you like best about Freshcaller?** The user friendly UI of the system, which easy and fast to setup an IVR systems. **What do you dislike about Freshcaller?** The limitations to integrate with non SPI type of lines for BYOC. **Recommendations to others considering Freshcaller:** Highly recommended if you also have Freshdesk. **What problems is Freshcaller solving and how is that benefiting you?** The BYOC- as it also affects the Callback features of the system, this is a cost savings for integrating existing telephony system ### 3. Works. It just works. **Rating:** 5.0/5.0 stars **Reviewed by:** Mark G. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2020 **What do you like best about Freshcaller?** The system functions exactly as required with an easy, intuitive setup platform. Integrates with Freshdesk easily and makes keeping customer history and records a snap. VERY impressed thus far. **What do you dislike about Freshcaller?** Per minute price is a little higher than I'd like. **Recommendations to others considering Freshcaller:** The price is steep, but the service is on-point and integrates with the rest of the suite completely, easily and without issues. **What problems is Freshcaller solving and how is that benefiting you?** Keeping a comprehensive support history of every customer - the ability to generate tickets from each call WITH notes/recordings and link that to the Restaurant's contact info in FD makes this system very, very usable and nearly indispensable. ### 4. Super easy to configure and use, even works good in mobile devices also... **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2020 **What do you like best about Freshcaller?** interface is designed to catch attention and also easy to use **What do you dislike about Freshcaller?** Looking forward to see features to set custom security roles. **Recommendations to others considering Freshcaller:** Super Easy to configure administer and use **What problems is Freshcaller solving and how is that benefiting you?** Was not a problem, just contacted the support team to add one number to the system. ### 5. Good base functionality but lacking finer integration of associated products **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2020 **What do you like best about Freshcaller?** Simple visual call flow creation, Android app seems to reliability notify of calls **What do you dislike about Freshcaller?** Lack of integration in terms of not importing voicemail transcripts in tickets created in Freshdesk for a voicemail notification, the inability of Freshcaller to share/live sync contact information from freshdesk, inability to control the volume of VoIP of the Freshcaller widget within Freshdesk. **Recommendations to others considering Freshcaller:** Good pricing for service & works out of the box **What problems is Freshcaller solving and how is that benefiting you?** Increased logging of all support enquiries which results in more accurate reporting data, unification of our support department in terms of having the same platform of ticketing and calling. ### 6. Great service and support **Rating:** 5.0/5.0 stars **Reviewed by:** Ilario B. | Process Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2020 **What do you like best about Freshcaller?** Usability experience and customer support **What do you dislike about Freshcaller?** Reports and analytics can be improved, so far crashing too often when building a report **What problems is Freshcaller solving and how is that benefiting you?** Usability makes it easier for our agents to increase the performance ### 7. Freshcaller beginer **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2020 **What do you like best about Freshcaller?** I like that its very easy to use. You get use to the functions very easy. **What do you dislike about Freshcaller?** I would like a better knowledge data base. Like freshdesk with a lot of articles to how to use freshdesk. I also do not understand the pricing since it is not matching the promises on the website. **What problems is Freshcaller solving and how is that benefiting you?** If the pricing would be as promised, we would be able to call with a local number remote from everywhere. That's amazing. We are not paying but if we would I know the click to call option is also a time saver. We are switching from an old physical phone where you have to dial the numbers manually. ### 8. Great tool that takes care of my business needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2019 **What do you like best about Freshcaller?** Freshcaller is a very stable tool that makes communicating with my customers really easy. There are quite a lot of options that aren't available with other tools like the ability to block spam callers as well as an easy view of each contact's call history. I especially like the fact that I can use this tool whether I'm working on my laptop or using my mobile phone. This helps me stay on top of things no matter where I am. **What do you dislike about Freshcaller?** I actually don't have any issues with Freshcaller. I would like the ability to be able to sort the interactions by date. Right now, I just see one continuous report. A daily view will help keep track of all the interactions easily. Also, I noticed that I am unable to look up a number so it would be a great addition if there is a lookup option. Having this will make sure I don't have to scroll through multiple pages to find an interaction. **Recommendations to others considering Freshcaller:** Must consider this tool since my team finds it really easy to use. It has all the necessary basics and is quite user-friendly. **What problems is Freshcaller solving and how is that benefiting you?** This tool is very easy to set up in such a way that new members can be added without any hiccups. The mere fact that there is no need for a full IT team to set this up makes it ideal for small businesses where expansions can be accomplished quickly without any downtime. ### 9. Freshcaller still very immature product **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2019 **What do you like best about Freshcaller?** It is very easy to add phone numbers, they can be added in Seconds **What do you dislike about Freshcaller?** Can't dial an extension on a transfer - IE: if you have to transfer to 18008008000 X1070 you can't do it. Reporting is terrible, doesn't even remember last filter selection, no scheduling, Security not integrated with Freshdesk, end up setting up agent groups 2 times, Abandoned calls end up creating useless tickets in Freshdesk Randomly calls get stuck in queue and are not routed to available agents you have to pay extra for after-call ability Statistics are not accurate when there are a lot of warm transfers Until recently usage could only be renewed at $25 3 times max a day. When $75 used up, unable to receive/make calls, and support is almost inevitably not available. Does not keep track of "skipping" or ignoring calls No way to change IVR on multiple numbers at one time. (for outages/call spikes) **Recommendations to others considering Freshcaller:** For now look elsewhere, product is not mature and lacks needed/basic features **What problems is Freshcaller solving and how is that benefiting you?** We are currently hobbled by immaturity of product and are seeking other options ### 10. Quick & Multi-functional **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2020 **What do you like best about Freshcaller?** We can export entire call history with cost and recordings for data purposes. It's Cost effective compared to larger companies and seamless integration with all products which is overall great. **What do you dislike about Freshcaller?** On user level system is complicated but once you get the hang of it, it's no longer a big of an issue. **What problems is Freshcaller solving and how is that benefiting you?** Lesser manual input, better streamlined call-flow and easy data exports. ### 11. Freshcaller has a good user interface. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2020 **What do you like best about Freshcaller?** The UI and setup process was fairly intuitive. **What do you dislike about Freshcaller?** There is currently no app for the desktop. However the browser works well for making and receiving calls. **What problems is Freshcaller solving and how is that benefiting you?** My company needed a virtual PABX / reception system, that provided an incoming number, the ability to route calls, the ability to take incoming calls on mobile or via PC / browser, and to make calls from that number from mobile or PC. ### 12. great calling app **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2020 **What do you like best about Freshcaller?** designed for inbound calls so if you have a ton of calls coming in that need to be routed / support or tech support this is a great tool. we use for outbound calling by integrating into the crm so we can make calls to clients and prospects right from within the software. calls are tracked and can be recorded - this is a great option. **What do you dislike about Freshcaller?** expensive since you likely need a paid plan to get the features that you need and you also need to pay per number per month as well as user. **Recommendations to others considering Freshcaller:** great product for making outbound calls and for receiving inbound calls that need to be distributed **What problems is Freshcaller solving and how is that benefiting you?** maing outbound calls - tracking outbound calls ### 13. Efficient Tool for the Location-Independent Workforce **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2019 **What do you like best about Freshcaller?** I like how handy, user-friendly, and effective the tool is. It works on my laptop, PC, and even in my phone. At time when I have to be away from my station, I am not worried about calls or tickets coming in because I can always take it using my phone. I love having the option to create tickets after every call and that you need to write at least a note after every call. It also is integrated into Freshdesk which gives me the option to automatically send tickets over as emails, not necessarily as attachments. It also has an offline option for when I do not want to be disturbed. I also love how responsive their support team is. They always get back to me in a timely fashion. Also it doesn't require cutting edge computing technology. I can access it using my Huawei Mate 20 phone. I can also run it on a mid-range laptop. The calls are clear. I can test the connection anytime, too, just to make sure my callers can hear me. **What do you dislike about Freshcaller?** My airpods don't work on the Freshcaller mobile, but that's okay because I can pair my airpods with my laptop. It would have been more convenient for people on the go. I sometimes move from one area to another so I think it would be great if they can integrate wireless earbuds into the Freshcaller mobile, just like Zoom and FB Messenger, so I can take notes while talking. I sometimes end up having busted wired earpieces, so I prefer wireless technology. I think there were 2 instances when the connection was not as clear but for the most part, the calls were crisp. **Recommendations to others considering Freshcaller:** I highly recommend this. I like this better than Skype. It is handy, user-friendly, and compatible with most gadgets. **What problems is Freshcaller solving and how is that benefiting you?** I had a problem connecting my airpods to my Freshcaller mobile. I thought this was possible and was wondering why my caller couldn't hear me. I took off my airpods and just talked to my caller on the phone. I can't complain; it still got the job done, which was what counted. I was told the functionality wasn't there yet. ### 14. New to Freshcaller **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2020 **What do you like best about Freshcaller?** It shows good information about agents and calls **What do you dislike about Freshcaller?** the credit system & there's no dark mode **What problems is Freshcaller solving and how is that benefiting you?** can see what agents are available ### 15. great dialing app **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2020 **What do you like best about Freshcaller?** easy to use dialing app that integrates into freshsales CRM. I use this app to make outbound sales calls. it is super easy to just click on a lead and be able to dial right from the interface rather than having to type in numbers. **What do you dislike about Freshcaller?** setting up is complicated and sometimes things go awry, but the support team is super helpful in fixing quickly **Recommendations to others considering Freshcaller:** if you need a dialing app that integrates with a CRM this is a great option. **What problems is Freshcaller solving and how is that benefiting you?** outbound and inbound calls / dialing - benefits are that it tracks oubtound calls - voicemail drop makes it super easy to leave messages ### 16. 5 stars customer support! **Rating:** 4.0/5.0 stars **Reviewed by:** David P. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2019 **What do you like best about Freshcaller?** Customer support has been great. I have been helped quickly and effectively over several queries. We are on the lowest plan so we do not have a lot of features, but the things that we require we are able to get done really well. Pricing is fair. **What do you dislike about Freshcaller?** It would be cool to have some more basic metric features though. Integration with other fresh platforms could be better as well. There have been some delays in getting new numbers, although most of those issues aren't freshcaller's fault. **What problems is Freshcaller solving and how is that benefiting you?** We're using it as a platform to receive calls from our customers and also to make outbound calls. It has helped us provide a much better customer service to our customers and accompany them through their journey. ### 17. awesome dialer! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2020 **What do you like best about Freshcaller?** great dialer and super easy to use. integrates perfectly into our CRM making it easy to dial and make calls directly from the CRM. easy to add notes right away when you are on the call so that everything gets saved. **What do you dislike about Freshcaller?** price is a little expensive since you have to pay per phone number per line, as well as for the membership, and not a lot of features are included in the free version **Recommendations to others considering Freshcaller:** great tool if you are looking to make outbound calls or have lots of inbound calls that you need to prioritize **What problems is Freshcaller solving and how is that benefiting you?** being able to make outbound sales calls and record calls ### 18. Innovation in Call Queue Management **Rating:** 5.0/5.0 stars **Reviewed by:** Joan Dennese D. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2020 **What do you like best about Freshcaller?** Call Queue management is a breeze with a lot of options provided. It gave a more efficient way for my Customer Service team to handle large call volumes which in turn provided our customers with excellent online customer service experience. It was particularly helpful during peak periods and holidays. **What do you dislike about Freshcaller?** Setting up needed some time to get used to and there was a bit of struggle to complete the call test connection. **What problems is Freshcaller solving and how is that benefiting you?** Call waiting and proper management of Voicemail was a big help for my team. Plus I can better monitor our customer contact ratio for a better staff planning. ### 19. Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Paul S. | Self Employed, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2019 **What do you like best about Freshcaller?** I like how simple it is to set up call routing. **What do you dislike about Freshcaller?** Not so much a dislike, but it would be good to be able to route to an IVR after a predefined length of time in a queue. **Recommendations to others considering Freshcaller:** Plan your call route out carefully before trying to set it up. It's also recommended to record all your welcome and keep warm messages ahead of the setup. **What problems is Freshcaller solving and how is that benefiting you?** We can easily route to a different, external number, out of hours. ### 20. awesome calling app! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2020 **What do you like best about Freshcaller?** i only use this integration wihtin the freshsales CRM but it seems to work wonderfully. its super easy to use and makes dialing a breeze. you can call to almost every country internationally and you can log calls, record calls, and take notes, etc. **What do you dislike about Freshcaller?** pricing is a bit expensive. there are plans with price per user per month but then you have to buy credits on top of that. **Recommendations to others considering Freshcaller:** great software you should consider using if you make outbound calls at all for sales. **What problems is Freshcaller solving and how is that benefiting you?** being able to make foreign and domestic calls from the computer or app. ### 21. great calling app **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2020 **What do you like best about Freshcaller?** i only use the integration into freshsales CRM but it integrates cleanly and looks great. you can make calls with one click, or dial in a new number on your own if you need. the interface is very flexible. inbound calls popup works very well - it is super easy to answer calls with one click., **What do you dislike about Freshcaller?** checking voicemails could be easier and I wish you could do this within the freshsales CRM itself **Recommendations to others considering Freshcaller:** definitely consider especially if you use freshsales. **What problems is Freshcaller solving and how is that benefiting you?** making outbound calls, receiving inbound calls, automatic voicemail drop, IVR ### 22. if you need a dialing app that integrates into your CRM choose this **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2020 **What do you like best about Freshcaller?** if you need a dialing app that integrates into your CRM choose this. if you use freshsales, it integrates perfectly and allows you to make calls right from the CRM. support is very helpful and can screen share with you if you need. **What do you dislike about Freshcaller?** pricing is expensive since you are paying per user per month and per phone per month. **Recommendations to others considering Freshcaller:** if you use freshsales CRM this is a no brainer. worth the extra cost **What problems is Freshcaller solving and how is that benefiting you?** making outbound calls, tracking outbound calls, recording calls, receiving and answering inbound calls ### 23. great calling app **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2020 **What do you like best about Freshcaller?** great calling app really easy to use and audio quality is excellent. no issues with calls dropping or any interference. very easy to use and integrates into freshsales CRM seamlessly. **What do you dislike about Freshcaller?** pricing is a little expensive since you must pay for number per month, then per user per month, and also for minutes **Recommendations to others considering Freshcaller:** great application if you are looking for a dialing function this is great. for both outbound and inbound calls. **What problems is Freshcaller solving and how is that benefiting you?** being able to call within freshssales crm. make outbound calls and record and track these calls. ### 24. Negative experiences with their support but the technology is fine **Rating:** 3.0/5.0 stars **Reviewed by:** Daniel H. | QA and Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2019 **What do you like best about Freshcaller?** The FreshCaller interface is intuitive and easy to navigate. Call quality has been consistently great. Never had any issues with audio. It has a lot more bells and whistles than we need, reports, call metrics, etc I also like the integration with other Freshworks products like FreshDesk **What do you dislike about Freshcaller?** There isn't a customer support phone number. No chat system for support either. We also utilize FreshDesk and that product does have a support chat option. The support team there has been helpful but sadly, FreshCaller has been extremely slow and at times unresponsive to my support tickets. I actually contacted the FreshDesk team via chat to get some movement on my support ticket with the FreshCaller support team. A few other complaints: I don't see a way to download invoices. If someone calls the number and hangs up before the phone even rings a ticket is created that says abandoned call. I don't think that feature is useful and it only causes confusion. **Recommendations to others considering Freshcaller:** If you are already using FreshDesk then I would definitely consider using FreshCaller. Make sure you understand the web based interface, you'll need to enable desktop notifications and/or have speakers plugged in to hear the 'phone' ringing. **What problems is Freshcaller solving and how is that benefiting you?** We use FreshCaller for our customer support phone number for one of our software products. One of the best benefits for us is the integration with FreshDesk (we use that for managing all support tickets). All voicemails are forwarded into our FreshDesk account making it easy to manage missed calls and follow up with clients on a timely basis ### 25. great calling software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2020 **What do you like best about Freshcaller?** works very well. we only use to have a dialer within the sales CRM **What do you dislike about Freshcaller?** mostly designed for inbound calling, but we use it within the CRM for outbound calling so some of the features dont exactly line up and are necessary in the paid version, yet a couple of the features we do need for outbound calling so seems like we are overpaying **Recommendations to others considering Freshcaller:** great software very easy to use, just a bit expensive **What problems is Freshcaller solving and how is that benefiting you?** being able to take calls and make calls. direct with an IVR ### 26. Have used Freshcaller for a while now and very happy with functionality and support **Rating:** 4.5/5.0 stars **Reviewed by:** Steven P. | Co-Founder/Director VetShopGroup , Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2020 **What do you like best about Freshcaller?** Freshcaller is easy to set up and easy for our CSRs to use. Any time we have issues the support team are very knowledgeable and helpful. **What do you dislike about Freshcaller?** nothing really. Freshcaller works well for us. **Recommendations to others considering Freshcaller:** You won't be disappointed. Does everything we need. **What problems is Freshcaller solving and how is that benefiting you?** We use Freshcaller (together with freshchat and freshdesk to help manage our customer service. ### 27. Quick set up, easy to use flows, great call reliability **Rating:** 4.5/5.0 stars **Reviewed by:** Jonathan Z. | Customer Experience Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2019 **What do you like best about Freshcaller?** Phone trees really help my company out with our use case **What do you dislike about Freshcaller?** Sometimes it seems as if the service is glitchy in freshdesk when creating tickets or using the mobile app **Recommendations to others considering Freshcaller:** Your account rep will help out a lot in deployment but overall very easy set up. Always easy to reach the support team **What problems is Freshcaller solving and how is that benefiting you?** Retail service ### 28. great cloud caller **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2020 **What do you like best about Freshcaller?** we use for outbound sales calls. we can mask number which is great and also allows for voicemail drop to save time. support is extremely helpful **What do you dislike about Freshcaller?** interface is a little difficult to figure out and numbers are charged monthly on top of a fee each month per person. **Recommendations to others considering Freshcaller:** great software that is good for dialing, call tracking, call recording, etc. try free version first. **What problems is Freshcaller solving and how is that benefiting you?** being able to make outbound sales calls and track calls, recording calls, etc. ### 29. awesome dialer! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2020 **What do you like best about Freshcaller?** great dialer that integrates seamlessly into the CRM. **What do you dislike about Freshcaller?** pricey if you also choose to incorporate freshcaller dialer. does not have as many features as Salesforce or Zoho and does not allow for any 3rd party integrations meaning there are some features that are not covered. **Recommendations to others considering Freshcaller:** definitely consider if you need a calling app and especially if you use FreshSales already **What problems is Freshcaller solving and how is that benefiting you?** making outbound calls, tracking outbound calls, recording outbound calls. ### 30. Fresh Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2020 **What do you like best about Freshcaller?** I like we can see if another person is already seeing or answering a ticket. **What do you dislike about Freshcaller?** I dislike that the Update is only available to see in the page tab and not in another opened pages. I also dislike the tickets take too long to appear in the "solved" after being solveds. **What problems is Freshcaller solving and how is that benefiting you?** I am solving problems such as requests and I realized Fresh help me to check my performance ### 31. awesome dialer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2020 **What do you like best about Freshcaller?** the best part about this tool is that it integrates perfectly into the freshsales crm which we use for outbound calling. integration with gmail and sms text messaging for outreach are all great. **What do you dislike about Freshcaller?** sometimes call quality can fail. wish it was easier to view voicemails. **Recommendations to others considering Freshcaller:** if you use freshsales you need this tool for dialing out directly from the CRM **What problems is Freshcaller solving and how is that benefiting you?** making outbound calls, tracking recording tools as well. ### 32. Great Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2020 **What do you like best about Freshcaller?** The Admin Dashboard, The call metrics and seeing which calls have tickets **What do you dislike about Freshcaller?** The fact agents cannot see the call queue **Recommendations to others considering Freshcaller:** Have a clear idea of what you need the system to do **What problems is Freshcaller solving and how is that benefiting you?** Turning calls into tickets so can keep track of all info in once place ### 33. Great Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Emil Raj K. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2019 **What do you like best about Freshcaller?** A good phone contact solution. I'm using the basic plan as I don't need lot of features, I use it primarily to make outbound calls and the call quality is also great. Once I faced the some issue and it was quickly resolved by the support team. Integration with CRM **What do you dislike about Freshcaller?** The android app doesn't ring when someone calls. Also, It would be good if you add the metrics and support system to the app. **What problems is Freshcaller solving and how is that benefiting you?** We now have better customer support and outbound calls are made easy. ### 34. great dialing software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2020 **What do you like best about Freshcaller?** great for outbound calls. VOIP system. easy to use and dialing format is great. **What do you dislike about Freshcaller?** difficult to set up at first and pricing is a bit expensive since you pay for number per month then per user per month, etc. **Recommendations to others considering Freshcaller:** great software for dialing and taking in phone calls. if you have a sales team this is a great tool. **What problems is Freshcaller solving and how is that benefiting you?** being able to make calls and dial out for outbound sales calls. ### 35. A lot of features for the busy professional **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2020 **What do you like best about Freshcaller?** The integration with freshsales allows us to live inside the CRM solution seamlessly **What do you dislike about Freshcaller?** Keypad widget disappears if you click outside the widget **Recommendations to others considering Freshcaller:** If you are using Freshsales you should strongly consider subscribing to Freshcaller. **What problems is Freshcaller solving and how is that benefiting you?** We are a small startup that needs to grow rapidly and freshcaller will allow us to efficiently reach out to hundreds of leads every week while maintaining a record of the calls. ### 36. awesome dialer **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2020 **What do you like best about Freshcaller?** lets you dial out and you can mask your number. also allows voicemail drop which saves time and allows faster calling. **What do you dislike about Freshcaller?** system turns available and unavailable sometimes making the calls not go through and does not allow voicemail access. **Recommendations to others considering Freshcaller:** great software and if you make outbound sales calls or have customer support you should consider using this software **What problems is Freshcaller solving and how is that benefiting you?** being able to make cold sales calls and also dial clients. ### 37. Great for small businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2020 **What do you like best about Freshcaller?** I like that I can see who is calling then easily look up their information seamlessly in FreshDesk. **What do you dislike about Freshcaller?** Some of the settings and IVR's are glitchy. I can't rename recordings. **Recommendations to others considering Freshcaller:** It's a young product, so there are issues every now and then, but their team is responsive. **What problems is Freshcaller solving and how is that benefiting you?** It's easier than ever to get customer information in one spot. This gets us faster call resolutions and saves me money. ### 38. Happy with the support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2020 **What do you like best about Freshcaller?** Support is amazing and tries multiple ways to help, very happy about the updates I've received in the course of resolving the issue I had with Freshcaller. **What do you dislike about Freshcaller?** I had difficulties with my ringtone, but that's solved now **Recommendations to others considering Freshcaller:** Great way to have an overview of all incoming, outgoing and missed calls. **What problems is Freshcaller solving and how is that benefiting you?** Receiving and forwarding calls ### 39. easy to call **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2020 **What do you like best about Freshcaller?** easy to make outbound calls with the dialier and show when online and active. support is super helpful and always gets back to you on time **What do you dislike about Freshcaller?** integrating with freshsales is a bit confusing at first you can figure it out **Recommendations to others considering Freshcaller:** consider if you have a lot of inbound calls or need to make a lot of outbound calls **What problems is Freshcaller solving and how is that benefiting you?** using for outbound sales calling ### 40. Very good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2020 **What do you like best about Freshcaller?** system is friendly, easy to use, good customer support for tickets **What do you dislike about Freshcaller?** support for chat, tickets and calls is not the same, so they have to transfer my request many times to get it solved **Recommendations to others considering Freshcaller:** good for small business, easy to implement **What problems is Freshcaller solving and how is that benefiting you?** callcentre for my business. I can integrate multiple channels. ### 41. Freshcaller review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2020 **What do you like best about Freshcaller?** Easy to use and good visibility on the dashboard **What do you dislike about Freshcaller?** Reports are not user-friendly. And there is no dashboard for agents only admins **Recommendations to others considering Freshcaller:** Good system **What problems is Freshcaller solving and how is that benefiting you?** Customer calls in we answer. The benefit of merging and joining calls ### 42. Great system - lots of valuable tools **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2020 **What do you like best about Freshcaller?** Ability to monitor calls and track agent's performance, with solid call metrics. **What do you dislike about Freshcaller?** Nothing really - we don't have any problems with the system. **Recommendations to others considering Freshcaller:** Very easy to use, and perform as expected **What problems is Freshcaller solving and how is that benefiting you?** We're using FreshCaller for all our support calls, combined with FreshDesk. ### 43. Simple to use and roll out for small teams. **Rating:** 4.0/5.0 stars **Reviewed by:** Jeshua L. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2019 **What do you like best about Freshcaller?** I'm using Freschaller in addition to Freshdesk to align my help desk resources. I love the features that Freschaller bring to the help desk. The ability to create a ticket based on a call I've just been on is great. I'm still learning about all of the features. **What do you dislike about Freshcaller?** The Android app has some pretty major problems currently. When it does ring the app many times I can't hear the customer. I'm hopeful that they will work them out over time. I would also love the ability to receive texts to the help desk using freshcaller. **Recommendations to others considering Freshcaller:** If you are going to be dependent on the App I might wait. Or use a 3rd party app to connect to a SIP phone. **What problems is Freshcaller solving and how is that benefiting you?** It's been a big help in getting for our help desk. We used to use an internal extension but this is much more flexible. ### 44. Great Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Melanie B. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2019 **What do you like best about Freshcaller?** I really like the ease at setting up the system, phone number, rules, messages. Freshcaller is very user friendly. I am excited because it will give us a professional solution for our customers to call us by phonekeep us organized by keeping not only the log of the calls but also giving us the ability to convert into tickets and also to write notes for each call. **What do you dislike about Freshcaller?** I have not experienced anything with Freshcaller that I dislike. **What problems is Freshcaller solving and how is that benefiting you?** We are not based in the USA, and Freshcaller gives us the ability to have a US based number for our US customer to contact us. The ability to be able to grow to have more features as we grow is a great benefit. ### 45. Stealth charges **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2019 **What do you like best about Freshcaller?** It was supposed to integrate with oir ecommerce platform **What do you dislike about Freshcaller?** Extremely poor experience with this company. It made a stealth charge of 708 USD on our debit card even though we were only ever on the pay as you go plan. Company does not pick up support or billing numbers so you have to call sales and demand to get re routed. They don't reply to emails either. Still waiting for our refund 10days after their own deadline. Comb through your bills carefully if you use this company! **Recommendations to others considering Freshcaller:** Comb through your bills carefully **What problems is Freshcaller solving and how is that benefiting you?** Still trying to recover our money ### 46. New User - loving this product **Rating:** 5.0/5.0 stars **Reviewed by:** Joel G. | Sales Professional, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2019 **What do you like best about Freshcaller?** I have worked in a few call centers and Freshcaller has tons of analytics available at your fingertips. Being able to see how your day is progressing and allowing for easier future planning, it does make it easier to help manage the way that the center will handle incoming calls. **What do you dislike about Freshcaller?** One of the only things that i do not like is the limitation of being able to use extensions. While this can be easily managed and is only a minor annoyance, it would certainly be a truly all in one system. **Recommendations to others considering Freshcaller:** Freshcaller allows you to be able to completely customize your service the way that you want and it doesn't limit you in how you can use the system either. Allowing the end user to be creative and establish their Telephony system the way that they want, will continue to make Freshcaller a leader in the industry. **What problems is Freshcaller solving and how is that benefiting you?** We are looking at a way to incorporate tickets into our system during off hours and also allow people the option to stay in a queue instead of going directly to voicemail as it was previously set in our old telephone systems. ### 47. Setup was relatively quick and the service is amazing. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2019 **What do you like best about Freshcaller?** Called in a few times to setup different things I couldn't find online, they helped me right away. **What do you dislike about Freshcaller?** One service outage so far because of the weather in India, service was back up very quickly. **What problems is Freshcaller solving and how is that benefiting you?** affordable 1800 numbers ### 48. Good Solution for Small Businesses, if you made the customization process well **Rating:** 4.0/5.0 stars **Reviewed by:** Thomas Z. | Managing Director, Management Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2019 **What do you like best about Freshcaller?** Available via App and Browser. Global Numbers. Working, if you did the setup the right way...., nice support. Good value & price. Have fixed global numbers, also when you are traveling. The App is nice working. The calls are stable. The surface is clear. Fast setup, pricy numbers. **What do you dislike about Freshcaller?** Some bugs at the setup and with the lines, so that the notification was not properly working, but now I hope is working. Some numbers are not available if you do not have an address there. Templates for ques, music, and calls would be nice. **What problems is Freshcaller solving and how is that benefiting you?** Global and local availability for clients and candidates. Good for all, who do not like video calls or want to have a spontaneous call. Work globally also as a small entrepreneur. Save money. Build trust in international partnerships. ### 49. I use freshcaller everyday at work **Rating:** 3.0/5.0 stars **Reviewed by:** ould I. | account manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2019 **What do you like best about Freshcaller?** What I particularly appreciate is that in case of a problem, we get some help from freshcaller It's also easy to use **What do you dislike about Freshcaller?** What I appreciate least is the fact of not being able to analyze the hours of missed calls and not being able to choose the language (I want to be able to put everything in French **What problems is Freshcaller solving and how is that benefiting you?** it's much faster thanks to freshcaller because everything is centralized in the same place ### 50. Freshcaller Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2020 **What do you like best about Freshcaller?** Ease of use. Support functionality is very strong. Strong report systems. Link-up with FDesk. **What do you dislike about Freshcaller?** No live queue for all agents showing call queue. **What problems is Freshcaller solving and how is that benefiting you?** n/a ## Freshcaller Discussions - [What is Freshdesk Contact Center used for?](https://www.g2.com/discussions/what-is-freshdesk-contact-center-used-for) - [Speed Racer Points](https://www.g2.com/discussions/speed-racer-points) - 1 upvote - [Do you have any other better software for Customer Services in comparison to this based on the reviews that you get?](https://www.g2.com/discussions/24928-do-you-have-any-other-better-software-for-customer-services-in-comparison-to-this-based-on-the-reviews-that-you-get) - 1 upvote - [What are the top 10 indicators to assure the best customer experience regards phone support and how to measure them?](https://www.g2.com/discussions/what-are-the-top-10-indicators-to-assure-the-best-customer-experience-regards-phone-support-and-how-to-measure-them) - 1 upvote - [How you setup the BYOC for outbound calls?](https://www.g2.com/discussions/29419-how-you-setup-the-byoc-for-outbound-calls) - [View Freshcaller pricing details and edition comparison](https://www.g2.com/products/freshcaller/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+15%3A57%3A40+-0500&secure%5Bsession_id%5D=228792b5-231e-4b12-bbde-54a10440b391&secure%5Btoken%5D=de666941973df45a3610e1ea0a6325ba5a21d4450ad0dc7c850fd182c1ed91ca&format=llm_user) ## Freshcaller Features **Quality Assurance** - Evaluation - Reports **Channels** - Voice - Email **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Basic Communication** - Phone Calls - Conference Calls - Desk-to-Desk Calls **Engagement** - Feedback - Dashboards **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Administration** - Automation - Performance Analysis - Dashboards - Intraday Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Access** - Browser Extension **Generative AI** - AI Text Generation - AI Text Summarization **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top Freshcaller Alternatives - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,590 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,451 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,467 reviews)