Freshcaller Reviews & Product Details

Freshdesk Contact Center (Formerly Freshcaller) is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshdesk Contact Center lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshdesk Contact Center integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity. WithFreshdesk Contact Center (Formerly Freshcaller) , agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center. As business needs change, admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan. Freshdesk Contact Center (Formerly Freshcaller) offers five pricing plans that are tailored to meet different calling needs. Freshdesk Contact Center (Formerly Freshcaller) by Freshworks is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide.

Seller

Freshworks

Discussions

Freshcaller Community

Languages Supported

Catalan, Czech, Danish, German, English, Estonian, Finnish, French, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Eldhose Peter

Pricing

Pricing provided by Freshcaller.

Pro

$39

/user/month, billed annually/user

Enterprise

$69

/user/month, billed annually/user

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 132 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Freshcaller Integrations

(13)

Integration information sourced from real user reviews.

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Freshcaller Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Freshcaller, and what problem is it built to solve?

Freshcaller is a cloud-based phone system for handling customer calls, helping teams manage inbound and outbound conversations and connect them with customer-support workflows such as call records and tickets.

What languages does Freshcaller support?

Freshcaller supports 29 languages, including English, French, German, Spanish, and Japanese, among others.

What company sizes and industries is Freshcaller the best fit for?

Freshcaller is used by teams across company sizes, with small businesses and mid-market organizations especially represented. Industries represented include:

Company size: Small businesses and mid-market teams.
Industries: Information technology and software, online media, retail, consumer services, and financial services.

How long does it take to implement Freshcaller across a team?

Freshcaller can be quick to get running, though setup and migration needs vary. The most common reported go-live range is under a month, with faster and longer implementations also reported.

Time to go live	Relative frequency
Under 1 month	Most common
Under 1 day	Also reported
1–3 months	Less common
3–6 months	Occasionally reported

What customer support options does Freshcaller provide, and how do users find the overall support experience?

Freshcaller support is available through chat, email/help desk, and phone, including 24/7 live-rep support. The support experience is often described as responsive and knowledgeable, though users also report slow follow-up or difficulty getting complex issues resolved.

What is the experience like for teams switching to Freshcaller from another tool?

Switching to Freshcaller has been motivated by simpler setup, cost, improved call handling, and closer connections between calling and customer records. Prior setups include traditional phone systems and other calling tools such as Vonage Business Communications, 8x8, JustCall, and KPN; moving to Freshcaller can make remote calling and call tracking easier, though number porting and configuration may take extra effort.

What tools and platforms does Freshcaller integrate with, and how do these integrations help users get more value from the product?

Freshcaller offers 13 integrations, and the integrations users describe help bring call activity into customer and support workflows.

Customer support and service management: Freshdesk and Freshservice.
CRM: Freshsales.

These connections can make customer context and call records easier to access alongside support cases, helping teams follow up without keeping calling and ticket work entirely separate. Some users have also encountered gaps in contact syncing or call logging.

What features or capabilities could make Freshcaller even more useful?

Freshcaller could be more useful with improvements to integrations, reporting, and the mobile experience. Recurring requests include:

More complete integrations: Improve contact syncing and make it easier to create and update tickets from call workflows.
Stronger reporting: Add clearer, more customizable reports and useful call metrics, including transcript details where appropriate.
More capable mobile apps: Improve app reliability and make mobile calling and call handling more consistent.
More communication options: Add text messaging and broader connections with messaging tools.

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Mohd Saif S.

Remote Monitoring Analyst

Mid-Market (51-1000 emp.)

12/16/2025

"Simple UI with Efficient Call Management"

5/5

What do you like best about Freshcaller?

I like Freshcaller's simple and clean UI, which makes it easy to use. I also find the dial pad, recording, and call tags particularly valuable as they suit my needs well. The initial setup was a piece of cake, which was appreciated. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

I don't like that there aren't more details on the contacts. It should have the recent call note. Review collected by and hosted on G2.com.

Abhishek M.

Small-Business (50 or fewer emp.)

6/30/2025

"Freashworks has been extremely instrumental in increasing agent level productivity."

5/5

What do you like best about Freshcaller?

Freshworks helped us to perform customer support via emails, calls, and chats on a single platform with automation capabilities. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

AI can be better to provide a better approach to new users. Review collected by and hosted on G2.com.

Verified User in Consulting

Small-Business (50 or fewer emp.)

8/19/2024

"Efficient and easy to use"

5/5

What do you like best about Freshcaller?

What I like the most is the ease of use; since I started using it, I have greatly improved my productivity. Its easy interface makes it easy to learn. It has very good customer support, which also shows interest in the user, and its integration is efficient and useful. I use it very frequently. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

Some advanced functions are not so intuitive and it takes quite a bit of time to learn to use and handle them well, sometimes they do not have ease of implementation. Review collected by and hosted on G2.com.

vijeesh n.

Sales Manager - Digital Business Solutions (SaaS, Smart Cities, IoT)

Mid-Market (51-1000 emp.)

8/21/2023

"Unveiling Excellence: A Review of Freshworks Solutions"

5/5

What do you like best about Freshcaller?

Unified Platform: Freshworks offers a suite of customer engagement tools, including customer support, marketing, sales, and more, all integrated into a single platform. This unified approach streamlines workflows and eliminates the need for multiple disjointed tools.

Automation: The automation features within Freshworks help reduce manual tasks, increase efficiency, and ensure timely responses to customer interactions.

Integration Capabilities: The software's ability to integrate with other popular tools and platforms contributes to a more comprehensive and connected business ecosystem. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

No Cloud Hosting in Middle East

Response Time: In some cases slower response times from customer support, impact the resolution of urgent issues.

Feature Requests: Users might wish for certain additional features that are not currently available within Freshworks' offerings. Review collected by and hosted on G2.com.

What problems is Freshcaller solving and how is that benefiting you?

Disjointed Communication: Freshworks' suite of customer engagement tools consolidates communication channels, preventing fragmented interactions and helping businesses manage customer inquiries seamlessly.

Inefficient Support: Freshworks' customer support software streamlines and automates support processes, reducing manual tasks and ensuring timely responses to customer queries.

Sales Pipeline Management: Freshworks' CRM tools help businesses track leads, manage sales activities, and forecast revenue, leading to more organized and efficient sales processes. Review collected by and hosted on G2.com.

Ted K.

Helpdesk Support

Small-Business (50 or fewer emp.)

7/22/2023

"Outstanding VOIP service"

5/5

What do you like best about Freshcaller?

It is simple and easy to use. You can use it on any PC or mobile device. It is cheaper than other providers and there is virtually no downtime. The quality of the calls is outstanding. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

I wish there were integrations with AI tools such as Vonage AI where you can set up virtual agents to pick up the phone. Or if there is a tool to summarize the calls as in voice to text. Review collected by and hosted on G2.com.

Yuri A.

General Manager

Small-Business (50 or fewer emp.)

7/21/2023

"Very Good Product"

5/5

What do you like best about Freshcaller?

The app is extremely easy to use and very user friendly. I like the country switching when dialing different country numbers. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

I found no glitches of the app so far, so no dislikes yet. Review collected by and hosted on G2.com.

Verified User in Market Research

Mid-Market (51-1000 emp.)

Originally submitted 4/18/2023

"Great tool for Calling and emailing customers"

4/5

What do you like best about Freshcaller?

It helps to manage customer interactions including phone, email, and chat, which is easy to use at the same time. It has an intuitive user interface and is easy to navigate and use. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

I believe one of the main things that I dislike is the limited customization options. It's very difficult to modify the layout of the dashboard or make custom fields. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

4/6/2023

"Freshdesk Contact Center"

4.5/5

What do you like best about Freshcaller?

It is a good thing to call all countries, and it works for me most of the time, it is a very useful and very nice application to get numbers from another country without too much hassle and keep their call logs. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

I like Freshdesk Contact Center, very useful. Maybe all countries add toll-free number. I think they should use another consultant for business. Review collected by and hosted on G2.com.

Osman Y.

project manager

Small-Business (50 or fewer emp.)

4/6/2023

"freshworks useful"

5/5

What do you like best about Freshcaller?

All products of freshworks are loved by our employees. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

no bulk application, separate license fee for each application Review collected by and hosted on G2.com.

Yasaswy P.

Director - Sales

Mid-Market (51-1000 emp.)

9/13/2022

"Great tool to integrate with other Freshworks products!"

4.5/5

What do you like best about Freshcaller?

It was a very easy onboarding process to get started and try using Freshdesk Contact Center / Freshcaller. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

Nothing as of now. Once or twice faced some issues of not being able to make calls to few countries but it was quickly resolved by their team. Review collected by and hosted on G2.com.