Freshcaller Reviews & Product Details

Freshdesk Contact Center (Formerly Freshcaller) is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshdesk Contact Center lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshdesk Contact Center integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity. WithFreshdesk Contact Center (Formerly Freshcaller) , agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center. As business needs change, admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan. Freshdesk Contact Center (Formerly Freshcaller) offers five pricing plans that are tailored to meet different calling needs. Freshdesk Contact Center (Formerly Freshcaller) by Freshworks is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide.

Seller

Freshworks

Discussions

Freshcaller Community

Languages Supported

Catalan, Czech, Danish, German, English, Estonian, Finnish, French, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Eldhose Peter

Pricing

Pricing provided by Freshcaller.

Pro

$39

/user/month, billed annually/user

Enterprise

$69

/user/month, billed annually/user

View More Pricing Information

Top-Rated Alternatives

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User Insights

Average based on 132 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Freshcaller Integrations

(13)

Integration information sourced from real user reviews.

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Freshcaller Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Freshcaller, and what problem is it built to solve?

Freshcaller is a cloud-based phone system for handling customer calls, helping teams manage inbound and outbound conversations and connect them with customer-support workflows such as call records and tickets.

What languages does Freshcaller support?

Freshcaller supports 29 languages, including English, French, German, Spanish, and Japanese, among others.

What company sizes and industries is Freshcaller the best fit for?

Freshcaller is used by teams across company sizes, with small businesses and mid-market organizations especially represented. Industries represented include:

Company size: Small businesses and mid-market teams.
Industries: Information technology and software, online media, retail, consumer services, and financial services.

How long does it take to implement Freshcaller across a team?

Freshcaller can be quick to get running, though setup and migration needs vary. The most common reported go-live range is under a month, with faster and longer implementations also reported.

Time to go live	Relative frequency
Under 1 month	Most common
Under 1 day	Also reported
1–3 months	Less common
3–6 months	Occasionally reported

What customer support options does Freshcaller provide, and how do users find the overall support experience?

Freshcaller support is available through chat, email/help desk, and phone, including 24/7 live-rep support. The support experience is often described as responsive and knowledgeable, though users also report slow follow-up or difficulty getting complex issues resolved.

What is the experience like for teams switching to Freshcaller from another tool?

Switching to Freshcaller has been motivated by simpler setup, cost, improved call handling, and closer connections between calling and customer records. Prior setups include traditional phone systems and other calling tools such as Vonage Business Communications, 8x8, JustCall, and KPN; moving to Freshcaller can make remote calling and call tracking easier, though number porting and configuration may take extra effort.

What tools and platforms does Freshcaller integrate with, and how do these integrations help users get more value from the product?

Freshcaller offers 13 integrations, and the integrations users describe help bring call activity into customer and support workflows.

Customer support and service management: Freshdesk and Freshservice.
CRM: Freshsales.

These connections can make customer context and call records easier to access alongside support cases, helping teams follow up without keeping calling and ticket work entirely separate. Some users have also encountered gaps in contact syncing or call logging.

What features or capabilities could make Freshcaller even more useful?

Freshcaller could be more useful with improvements to integrations, reporting, and the mobile experience. Recurring requests include:

More complete integrations: Improve contact syncing and make it easier to create and update tickets from call workflows.
Stronger reporting: Add clearer, more customizable reports and useful call metrics, including transcript details where appropriate.
More capable mobile apps: Improve app reliability and make mobile calling and call handling more consistent.
More communication options: Add text messaging and broader connections with messaging tools.

G2 reviews are authentic and verified.

Here's how.

Verified User in Online Media

Small-Business (50 or fewer emp.)

4/6/2020

"awesome dialer"

4/5

What do you like best about Freshcaller?

the best part about this tool is that it integrates perfectly into the freshsales crm which we use for outbound calling. integration with gmail and sms text messaging for outreach are all great. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

sometimes call quality can fail. wish it was easier to view voicemails. Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

3/4/2020

"Great Experience"

4.5/5

What do you like best about Freshcaller?

The Admin Dashboard, The call metrics and seeing which calls have tickets Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

The fact agents cannot see the call queue Review collected by and hosted on G2.com.

Emil Raj K.

Small-Business (50 or fewer emp.)

12/12/2019

"Great Platform"

4/5

What do you like best about Freshcaller?

A good phone contact solution. I'm using the basic plan as I don't need a lot of features, I use it primarily to make outbound calls and the call quality is also great. Once I faced some issue and it was quickly resolved by the support team. Integration with CRM Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

The android app doesn't ring when someone calls. Also, It would be good if you add the metrics and support system to the app. Review collected by and hosted on G2.com.

Verified User in Online Media

Small-Business (50 or fewer emp.)

3/27/2020

"great dialing software"

4/5

What do you like best about Freshcaller?

great for outbound calls. VOIP system. easy to use and dialing format is great. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

difficult to set up at first and pricing is a bit expensive since you pay for number per month then per user per month, etc. Review collected by and hosted on G2.com.

Verified User in Professional Training & Coaching

Small-Business (50 or fewer emp.)

4/1/2020

"A lot of features for the busy professional"

4/5

What do you like best about Freshcaller?

The integration with freshsales allows us to live inside the CRM solution seamlessly Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

Keypad widget disappears if you click outside the widget Review collected by and hosted on G2.com.

Recommendations to others considering Freshcaller:

If you are using Freshsales you should strongly consider subscribing to Freshcaller. Review collected by and hosted on G2.com.

What problems is Freshcaller solving and how is that benefiting you?

We are a small startup that needs to grow rapidly and freshcaller will allow us to efficiently reach out to hundreds of leads every week while maintaining a record of the calls. Review collected by and hosted on G2.com.

Verified User in Online Media

Small-Business (50 or fewer emp.)

3/24/2020

"awesome dialer"

3.5/5

What do you like best about Freshcaller?

lets you dial out and you can mask your number. also allows voicemail drop which saves time and allows faster calling. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

system turns available and unavailable sometimes making the calls not go through and does not allow voicemail access. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

1/3/2020

"Great for small businesses"

4.5/5

What do you like best about Freshcaller?

I like that I can see who is calling then easily look up their information seamlessly in FreshDesk. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

Some of the settings and IVR's are glitchy. I can't rename recordings. Review collected by and hosted on G2.com.

Recommendations to others considering Freshcaller:

It's a young product, so there are issues every now and then, but their team is responsive. Review collected by and hosted on G2.com.

What problems is Freshcaller solving and how is that benefiting you?

It's easier than ever to get customer information in one spot. This gets us faster call resolutions and saves me money. Review collected by and hosted on G2.com.

Verified User in Telecommunications

Small-Business (50 or fewer emp.)

1/31/2020

"Happy with the support"

4.5/5

What do you like best about Freshcaller?

Support is amazing and tries multiple ways to help, very happy about the updates I've received in the course of resolving the issue I had with Freshcaller. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

I had difficulties with my ringtone, but that's solved now Review collected by and hosted on G2.com.

Verified User in Online Media

Small-Business (50 or fewer emp.)

3/25/2020

"easy to call"

4/5

What do you like best about Freshcaller?

easy to make outbound calls with the dialer and show when online and active. support is super helpful and always gets back to you on time Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

integrating with freshsales is a bit confusing at first you can figure it out Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

4/14/2020

"Very good"

4/5

What do you like best about Freshcaller?

system is friendly, easy to use, good customer support for tickets Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

support for chat, tickets and calls is not the same, so they have to transfer my request many times to get it solved Review collected by and hosted on G2.com.