Freshcaller Reviews & Product Details

Freshdesk Contact Center (Formerly Freshcaller) is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshdesk Contact Center lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshdesk Contact Center integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity. WithFreshdesk Contact Center (Formerly Freshcaller) , agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center. As business needs change, admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan. Freshdesk Contact Center (Formerly Freshcaller) offers five pricing plans that are tailored to meet different calling needs. Freshdesk Contact Center (Formerly Freshcaller) by Freshworks is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide.

Seller

Freshworks

Discussions

Freshcaller Community

Languages Supported

Catalan, Czech, Danish, German, English, Estonian, Finnish, French, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Eldhose Peter

Pricing

Pricing provided by Freshcaller.

Pro

$39

/user/month, billed annually/user

Enterprise

$69

/user/month, billed annually/user

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 132 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Freshcaller Integrations

(13)

Integration information sourced from real user reviews.

Show More Integrations

Freshcaller Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Freshcaller, and what problem is it built to solve?

Freshcaller is a cloud-based phone system for handling customer calls, helping teams manage inbound and outbound conversations and connect them with customer-support workflows such as call records and tickets.

What languages does Freshcaller support?

Freshcaller supports 29 languages, including English, French, German, Spanish, and Japanese, among others.

What company sizes and industries is Freshcaller the best fit for?

Freshcaller is used by teams across company sizes, with small businesses and mid-market organizations especially represented. Industries represented include:

Company size: Small businesses and mid-market teams.
Industries: Information technology and software, online media, retail, consumer services, and financial services.

How long does it take to implement Freshcaller across a team?

Freshcaller can be quick to get running, though setup and migration needs vary. The most common reported go-live range is under a month, with faster and longer implementations also reported.

Time to go live	Relative frequency
Under 1 month	Most common
Under 1 day	Also reported
1–3 months	Less common
3–6 months	Occasionally reported

What customer support options does Freshcaller provide, and how do users find the overall support experience?

Freshcaller support is available through chat, email/help desk, and phone, including 24/7 live-rep support. The support experience is often described as responsive and knowledgeable, though users also report slow follow-up or difficulty getting complex issues resolved.

What is the experience like for teams switching to Freshcaller from another tool?

Switching to Freshcaller has been motivated by simpler setup, cost, improved call handling, and closer connections between calling and customer records. Prior setups include traditional phone systems and other calling tools such as Vonage Business Communications, 8x8, JustCall, and KPN; moving to Freshcaller can make remote calling and call tracking easier, though number porting and configuration may take extra effort.

What tools and platforms does Freshcaller integrate with, and how do these integrations help users get more value from the product?

Freshcaller offers 13 integrations, and the integrations users describe help bring call activity into customer and support workflows.

Customer support and service management: Freshdesk and Freshservice.
CRM: Freshsales.

These connections can make customer context and call records easier to access alongside support cases, helping teams follow up without keeping calling and ticket work entirely separate. Some users have also encountered gaps in contact syncing or call logging.

What features or capabilities could make Freshcaller even more useful?

Freshcaller could be more useful with improvements to integrations, reporting, and the mobile experience. Recurring requests include:

More complete integrations: Improve contact syncing and make it easier to create and update tickets from call workflows.
Stronger reporting: Add clearer, more customizable reports and useful call metrics, including transcript details where appropriate.
More capable mobile apps: Improve app reliability and make mobile calling and call handling more consistent.
More communication options: Add text messaging and broader connections with messaging tools.

G2 reviews are authentic and verified.

Here's how.

Verified User in Online Media

Small-Business (50 or fewer emp.)

4/8/2020

"great calling app"

4/5

What do you like best about Freshcaller?

i only use the integration into freshsales CRM but it integrates cleanly and looks great. you can make calls with one click, or dial in a new number on your own if you need. the interface is very flexible. inbound calls popup works very well - it is super easy to answer calls with one click. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

checking voicemails could be easier and I wish you could do this within the freshsales CRM itself Review collected by and hosted on G2.com.

Verified User in Online Media

Small-Business (50 or fewer emp.)

4/8/2020

"if you need a dialing app that integrates into your CRM choose this"

4/5

What do you like best about Freshcaller?

if you need a dialing app that integrates into your CRM choose this. if you use freshsales, it integrates perfectly and allows you to make calls right from the CRM. support is very helpful and can screen share with you if you need. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

pricing is expensive since you are paying per user per month and per phone per month. Review collected by and hosted on G2.com.

Verified User in Online Media

Small-Business (50 or fewer emp.)

3/31/2020

"great calling app"

4/5

What do you like best about Freshcaller?

great calling app really easy to use and audio quality is excellent. no issues with calls dropping or any interference. very easy to use and integrates into freshsales CRM seamlessly. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

pricing is a little expensive since you must pay for number per month, then per user per month, and also for minutes Review collected by and hosted on G2.com.

Recommendations to others considering Freshcaller:

great application if you are looking for a dialing function this is great. for both outbound and inbound calls. Review collected by and hosted on G2.com.

What problems is Freshcaller solving and how is that benefiting you?

being able to call within freshssales crm. make outbound calls and record and track these calls. Review collected by and hosted on G2.com.

Daniel H.

QA and Support Specialist

Small-Business (50 or fewer emp.)

6/4/2019

"Negative experiences with their support but the technology is fine"

3/5

What do you like best about Freshcaller?

The FreshCaller interface is intuitive and easy to navigate. Call quality has been consistently great. Never had any issues with audio.

It has a lot more bells and whistles than we need, reports, call metrics, etc

I also like the integration with other Freshworks products like FreshDesk Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

There isn't a customer support phone number. No chat system for support either. We also utilize FreshDesk and that product does have a support chat option. The support team there has been helpful but sadly, FreshCaller has been extremely slow and at times unresponsive to my support tickets.

I actually contacted the FreshDesk team via chat to get some movement on my support ticket with the FreshCaller support team.

A few other complaints:

I don't see a way to download invoices.

If someone calls the number and hangs up before the phone even rings a ticket is created that says abandoned call. I don't think that feature is useful and it only causes confusion. Review collected by and hosted on G2.com.

Recommendations to others considering Freshcaller:

If you are already using FreshDesk then I would definitely consider using FreshCaller.

Make sure you understand the web based interface, you'll need to enable desktop notifications and/or have speakers plugged in to hear the 'phone' ringing. Review collected by and hosted on G2.com.

What problems is Freshcaller solving and how is that benefiting you?

We use FreshCaller for our customer support phone number for one of our software products.

One of the best benefits for us is the integration with FreshDesk (we use that for managing all support tickets). All voicemails are forwarded into our FreshDesk account making it easy to manage missed calls and follow up with clients on a timely basis Review collected by and hosted on G2.com.

Verified User in Online Media

Small-Business (50 or fewer emp.)

3/26/2020

"great calling software"

4.5/5

What do you like best about Freshcaller?

works very well. we only use to have a dialer within the sales CRM Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

mostly designed for inbound calling, but we use it within the CRM for outbound calling so some of the features dont exactly line up and are necessary in the paid version, yet a couple of the features we do need for outbound calling so seems like we are overpaying Review collected by and hosted on G2.com.

Steven P.

Co-Founder/Director VetShopGroup

Small-Business (50 or fewer emp.)

Originally submitted 3/8/2020

"Have used Freshcaller for a while now and very happy with functionality and support"

4.5/5

What do you like best about Freshcaller?

Freshcaller is easy to set up and easy for our CSRs to use. Any time we have issues the support team are very knowledgeable and helpful. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

nothing really. Freshcaller works well for us. Review collected by and hosted on G2.com.

Jonathan Z.

Customer Experience Manager

Small-Business (50 or fewer emp.)

12/10/2019

"Quick set up, easy to use flows, great call reliability"

4.5/5

What do you like best about Freshcaller?

Phone trees really help my company out with our use case Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

Sometimes it seems as if the service is glitchy in freshdesk when creating tickets or using the mobile app Review collected by and hosted on G2.com.

Verified User in Online Media

Small-Business (50 or fewer emp.)

3/26/2020

"great cloud caller"

4.5/5

What do you like best about Freshcaller?

we use for outbound sales calls. we can mask number which is great and also allows for voicemail drop to save time. support is extremely helpful Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

interface is a little difficult to figure out and numbers are charged monthly on top of a fee each month per person. Review collected by and hosted on G2.com.

Verified User in Online Media

Small-Business (50 or fewer emp.)

4/7/2020

"awesome dialer!"

5/5

What do you like best about Freshcaller?

great dialer that integrates seamlessly into the CRM. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

pricey if you also choose to incorporate freshcaller dialer. does not have as many features as Salesforce or Zoho and does not allow for any 3rd party integrations meaning there are some features that are not covered. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

1/23/2020

"Fresh Review"

5/5

What do you like best about Freshcaller?

I like we can see if another person is already seeing or answering a ticket. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

I dislike that the Update is only available to see in the page tab and not in another opened pages. I also dislike the tickets take too long to appear in the "solved" after being solveds. Review collected by and hosted on G2.com.