Last updated: Nov 04, 2026
| Time to go live | Relative frequency |
|---|---|
| Under 1 month | Most common |
| Under 1 day | Also reported |
| 1–3 months | Less common |
| 3–6 months | Occasionally reported |
The UI and setup process was fairly intuitive. Review collected by and hosted on G2.com.
There is currently no app for the desktop. However the browser works well for making and receiving calls. Review collected by and hosted on G2.com.
designed for inbound calls so if you have a ton of calls coming in that need to be routed / support or tech support this is a great tool. we use for outbound calling by integrating into the crm so we can make calls to clients and prospects right from within the software. calls are tracked and can be recorded - this is a great option. Review collected by and hosted on G2.com.
expensive since you likely need a paid plan to get the features that you need and you also need to pay per number per month as well as user. Review collected by and hosted on G2.com.
I like how handy, user-friendly, and effective the tool is. It works on my laptop, PC, and even in my phone. At time when I have to be away from my station, I am not worried about calls or tickets coming in because I can always take it using my phone. I love having the option to create tickets after every call and that you need to write at least a note after every call. It also is integrated into Freshdesk which gives me the option to automatically send tickets over as emails, not necessarily as attachments. It also has an offline option for when I do not want to be disturbed. I also love how responsive their support team is. They always get back to me in a timely fashion. Also it doesn't require cutting edge computing technology. I can access it using my Huawei Mate 20 phone. I can also run it on a mid-range laptop. The calls are clear. I can test the connection anytime, too, just to make sure my callers can hear me. Review collected by and hosted on G2.com.
My airpods don't work on the Freshcaller mobile, but that's okay because I can pair my airpods with my laptop. It would have been more convenient for people on the go. I sometimes move from one area to another so I think it would be great if they can integrate wireless earbuds into the Freshcaller mobile, just like Zoom and FB Messenger, so I can take notes while talking. I sometimes end up having busted wired earpieces, so I prefer wireless technology. I think there were 2 instances when the connection was not as clear but for the most part, the calls were crisp. Review collected by and hosted on G2.com.
It shows good information about agents and calls Review collected by and hosted on G2.com.
the credit system & there's no dark mode Review collected by and hosted on G2.com.
easy to use dialing app that integrates into freshsales CRM. I use this app to make outbound sales calls. it is super easy to just click on a lead and be able to dial right from the interface rather than having to type in numbers. Review collected by and hosted on G2.com.
setting up is complicated and sometimes things go awry, but the support team is super helpful in fixing quickly Review collected by and hosted on G2.com.
Customer support has been great. I have been helped quickly and effectively over several queries.
We are on the lowest plan so we do not have a lot of features, but the things that we require we are able to get done really well.
Pricing is fair. Review collected by and hosted on G2.com.
It would be cool to have some more basic metric features though.
Integration with other fresh platforms could be better as well.
There have been some delays in getting new numbers, although most of those issues aren't freshcaller's fault. Review collected by and hosted on G2.com.
great dialer and super easy to use. integrates perfectly into our CRM making it easy to dial and make calls directly from the CRM. easy to add notes right away when you are on the call so that everything gets saved. Review collected by and hosted on G2.com.
price is a little expensive since you have to pay per phone number per line, as well as for the membership, and not a lot of features are included in the free version Review collected by and hosted on G2.com.
Call Queue management is a breeze with a lot of options provided. It gave a more efficient way for my Customer Service team to handle large call volumes which in turn provided our customers with excellent online customer service experience. It was particularly helpful during peak periods and holidays. Review collected by and hosted on G2.com.
Setting up needed some time to get used to and there was a bit of struggle to complete the call test connection. Review collected by and hosted on G2.com.
I like how simple it is to set up call routing. Review collected by and hosted on G2.com.
Not so much a dislike, but it would be good to be able to route to an IVR after a predefined length of time in a queue. Review collected by and hosted on G2.com.
i only use this integration wihtin the freshsales CRM but it seems to work wonderfully. its super easy to use and makes dialing a breeze. you can call to almost every country internationally and you can log calls, record calls, and take notes, etc. Review collected by and hosted on G2.com.
pricing is a bit expensive. there are plans with price per user per month but then you have to buy credits on top of that. Review collected by and hosted on G2.com.
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Pricing provided by Freshcaller.
