Freshcaller Reviews & Product Details

Freshdesk Contact Center (Formerly Freshcaller) is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshdesk Contact Center lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshdesk Contact Center integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity. WithFreshdesk Contact Center (Formerly Freshcaller) , agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center. As business needs change, admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan. Freshdesk Contact Center (Formerly Freshcaller) offers five pricing plans that are tailored to meet different calling needs. Freshdesk Contact Center (Formerly Freshcaller) by Freshworks is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide.

Seller

Freshworks

Discussions

Freshcaller Community

Languages Supported

Catalan, Czech, Danish, German, English, Estonian, Finnish, French, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Eldhose Peter

Pricing

Pricing provided by Freshcaller.

Pro

$39

/user/month, billed annually/user

Enterprise

$69

/user/month, billed annually/user

View More Pricing Information

Top-Rated Alternatives

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User Insights

Average based on 132 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Freshcaller Integrations

(13)

Integration information sourced from real user reviews.

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Freshcaller Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Freshcaller, and what problem is it built to solve?

Freshcaller is a cloud-based phone system for handling customer calls, helping teams manage inbound and outbound conversations and connect them with customer-support workflows such as call records and tickets.

What languages does Freshcaller support?

Freshcaller supports 29 languages, including English, French, German, Spanish, and Japanese, among others.

What company sizes and industries is Freshcaller the best fit for?

Freshcaller is used by teams across company sizes, with small businesses and mid-market organizations especially represented. Industries represented include:

Company size: Small businesses and mid-market teams.
Industries: Information technology and software, online media, retail, consumer services, and financial services.

How long does it take to implement Freshcaller across a team?

Freshcaller can be quick to get running, though setup and migration needs vary. The most common reported go-live range is under a month, with faster and longer implementations also reported.

Time to go live	Relative frequency
Under 1 month	Most common
Under 1 day	Also reported
1–3 months	Less common
3–6 months	Occasionally reported

What customer support options does Freshcaller provide, and how do users find the overall support experience?

Freshcaller support is available through chat, email/help desk, and phone, including 24/7 live-rep support. The support experience is often described as responsive and knowledgeable, though users also report slow follow-up or difficulty getting complex issues resolved.

What is the experience like for teams switching to Freshcaller from another tool?

Switching to Freshcaller has been motivated by simpler setup, cost, improved call handling, and closer connections between calling and customer records. Prior setups include traditional phone systems and other calling tools such as Vonage Business Communications, 8x8, JustCall, and KPN; moving to Freshcaller can make remote calling and call tracking easier, though number porting and configuration may take extra effort.

What tools and platforms does Freshcaller integrate with, and how do these integrations help users get more value from the product?

Freshcaller offers 13 integrations, and the integrations users describe help bring call activity into customer and support workflows.

Customer support and service management: Freshdesk and Freshservice.
CRM: Freshsales.

These connections can make customer context and call records easier to access alongside support cases, helping teams follow up without keeping calling and ticket work entirely separate. Some users have also encountered gaps in contact syncing or call logging.

What features or capabilities could make Freshcaller even more useful?

Freshcaller could be more useful with improvements to integrations, reporting, and the mobile experience. Recurring requests include:

More complete integrations: Improve contact syncing and make it easier to create and update tickets from call workflows.
Stronger reporting: Add clearer, more customizable reports and useful call metrics, including transcript details where appropriate.
More capable mobile apps: Improve app reliability and make mobile calling and call handling more consistent.
More communication options: Add text messaging and broader connections with messaging tools.

G2 reviews are authentic and verified.

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Kyrstine C.

Medical Virtual Assistant

Mid-Market (51-1000 emp.)

11/22/2019

"Awesome!"

5/5

What do you like best about Freshcaller?

Best dialer integrated to its CRM. Perfectly works for any kind of business, small or big. It will let you connect with potential customers over the phone. You can make & receive calls. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

Sometimes it lags and getting the 404 error the interface starts to act weird but it is not something that happens all the time so, not too much of an issue.The support team is always on the go! Review collected by and hosted on G2.com.

Recommendations to others considering Freshcaller:

PERFECT for those who wants to have a virtual team. It offers functionalities such as live insights, historical reporting that ensures complete visibility & control and enables you to optimize your company’s call center operations. Review collected by and hosted on G2.com.

What problems is Freshcaller solving and how is that benefiting you?

So far I don't have any problem with it. It runs smoothly. User-friendly, You can have the advantage of knowing the customer’s problem Review collected by and hosted on G2.com.

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

7/1/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"The Tool is very easy to understand and configure like you dont need extensive trainings to setup."

5/5

What do you like best about Freshcaller?

The user friendly UI of the system, which easy and fast to setup an IVR systems. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

The limitations to integrate with non SPI type of lines for BYOC. Review collected by and hosted on G2.com.

Mark G.

Small-Business (50 or fewer emp.)

1/17/2020

"Works. It just works."

5/5

What do you like best about Freshcaller?

The system functions exactly as required with an easy, intuitive setup platform. Integrates with Freshdesk easily and makes keeping customer history and records a snap. VERY impressed thus far. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

Per minute price is a little higher than I'd like. Review collected by and hosted on G2.com.

Recommendations to others considering Freshcaller:

The price is steep, but the service is on-point and integrates with the rest of the suite completely, easily and without issues. Review collected by and hosted on G2.com.

What problems is Freshcaller solving and how is that benefiting you?

Keeping a comprehensive support history of every customer - the ability to generate tickets from each call WITH notes/recordings and link that to the Restaurant's contact info in FD makes this system very, very usable and nearly indispensable. Review collected by and hosted on G2.com.

Verified User in Education Management

Mid-Market (51-1000 emp.)

7/14/2020

"Super easy to configure and use, even works good in mobile devices also..."

4/5

What do you like best about Freshcaller?

interface is designed to catch attention and also easy to use Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

Looking forward to see features to set custom security roles. Review collected by and hosted on G2.com.

Verified User in Package/Freight Delivery

Small-Business (50 or fewer emp.)

6/11/2020

"Good base functionality but lacking finer integration of associated products"

3.5/5

What do you like best about Freshcaller?

Simple visual call flow creation, Android app seems to reliably notify of calls Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

Lack of integration in terms of not importing voicemail transcripts in tickets created in Freshdesk for a voicemail notification, the inability of Freshcaller to share/live sync contact information from freshdesk, inability to control the volume of VoIP of the Freshcaller widget within Freshdesk. Review collected by and hosted on G2.com.

Recommendations to others considering Freshcaller:

Good pricing for service & works out of the box Review collected by and hosted on G2.com.

What problems is Freshcaller solving and how is that benefiting you?

Increased logging of all support enquiries which results in more accurate reporting data, unification of our support department in terms of having the same platform of ticketing and calling. Review collected by and hosted on G2.com.

Ilario B.

Process Manager

Mid-Market (51-1000 emp.)

7/29/2020

"Great service and support"

5/5

What do you like best about Freshcaller?

Usability experience and customer support Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

Reports and analytics can be improved, so far crashing too often when building a report Review collected by and hosted on G2.com.

Verified User in Human Resources

Small-Business (50 or fewer emp.)

2/14/2020

"Freshcaller beginner"

3.5/5

What do you like best about Freshcaller?

I like that it's very easy to use. You get used to the functions very easily. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

I would like a better knowledge database. Like Freshdesk with a lot of articles on how to use Freshdesk. I also do not understand the pricing since it does not match the promises on the website. Review collected by and hosted on G2.com.

What problems is Freshcaller solving and how is that benefiting you?

If the pricing were as promised, we would be able to call with a local number remotely from everywhere. That's amazing. We are not paying, but if we were, I know the click-to-call option is also a time saver. We are switching from an old physical phone where you have to dial the numbers manually. Review collected by and hosted on G2.com.

Verified User in Outsourcing/Offshoring

Small-Business (50 or fewer emp.)

Originally submitted 11/15/2019

"Great tool that takes care of my business needs"

5/5

What do you like best about Freshcaller?

Freshcaller is a very stable tool that makes communicating with my customers really easy. There are quite a lot of options that aren't available with other tools like the ability to block spam callers as well as an easy view of each contact's call history. I especially like the fact that I can use this tool whether I'm working on my laptop or using my mobile phone. This helps me stay on top of things no matter where I am. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

I actually don't have any issues with Freshcaller. I would like the ability to be able to sort the interactions by date. Right now, I just see one continuous report. A daily view will help keep track of all the interactions easily. Also, I noticed that I am unable to look up a number so it would be a great addition if there is a lookup option. Having this will make sure I don't have to scroll through multiple pages to find an interaction. Review collected by and hosted on G2.com.

Recommendations to others considering Freshcaller:

Must consider this tool since my team finds it really easy to use. It has all the necessary basics and is quite user-friendly. Review collected by and hosted on G2.com.

What problems is Freshcaller solving and how is that benefiting you?

This tool is very easy to set up in such a way that new members can be added without any hiccups. The mere fact that there is no need for a full IT team to set this up makes it ideal for small businesses where expansions can be accomplished quickly without any downtime. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

11/20/2019

"Freshcaller still very immature product"

0.5/5

What do you like best about Freshcaller?

It is very easy to add phone numbers, they can be added in Seconds Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

Can't dial an extension on a transfer - IE: if you have to transfer to 18008008000 X1070 you can't do it. Reporting is terrible, doesn't even remember last filter selection, no scheduling, Security not integrated with Freshdesk, end up setting up agent groups 2 times, Abandoned calls end up creating useless tickets in Freshdesk Randomly calls get stuck in queue and are not routed to available agents you have to pay extra for after-call ability Statistics are not accurate when there are a lot of warm transfers Until recently usage could only be renewed at $25 3 times max a day. When $75 used up, unable to receive/make calls, and support is almost inevitably not available. Does not keep track of "skipping" or ignoring calls No way to change IVR on multiple numbers at one time. (for outages/call spikes) Review collected by and hosted on G2.com.

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

5/13/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Quick & Multi-functional"

5/5

What do you like best about Freshcaller?

We can export entire call history with cost and recordings for data purposes. It's Cost effective compared to larger companies and seamless integration with all products which is overall great. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

On user level system is complicated but once you get the hang of it, it's no longer a big of an issue. Review collected by and hosted on G2.com.