Freshcaller Reviews & Product Details

Freshdesk Contact Center (Formerly Freshcaller) is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshdesk Contact Center lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshdesk Contact Center integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity. WithFreshdesk Contact Center (Formerly Freshcaller) , agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center. As business needs change, admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan. Freshdesk Contact Center (Formerly Freshcaller) offers five pricing plans that are tailored to meet different calling needs. Freshdesk Contact Center (Formerly Freshcaller) by Freshworks is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide.

Seller

Freshworks

Discussions

Freshcaller Community

Languages Supported

Catalan, Czech, Danish, German, English, Estonian, Finnish, French, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Eldhose Peter

Pricing

Pricing provided by Freshcaller.

Pro

$39

/user/month, billed annually/user

Enterprise

$69

/user/month, billed annually/user

View More Pricing Information

Top-Rated Alternatives

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User Insights

Average based on 132 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Freshcaller Integrations

(13)

Integration information sourced from real user reviews.

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Freshcaller Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Freshcaller, and what problem is it built to solve?

Freshcaller is a cloud-based phone system for handling customer calls, helping teams manage inbound and outbound conversations and connect them with customer-support workflows such as call records and tickets.

What languages does Freshcaller support?

Freshcaller supports 29 languages, including English, French, German, Spanish, and Japanese, among others.

What company sizes and industries is Freshcaller the best fit for?

Freshcaller is used by teams across company sizes, with small businesses and mid-market organizations especially represented. Industries represented include:

Company size: Small businesses and mid-market teams.
Industries: Information technology and software, online media, retail, consumer services, and financial services.

How long does it take to implement Freshcaller across a team?

Freshcaller can be quick to get running, though setup and migration needs vary. The most common reported go-live range is under a month, with faster and longer implementations also reported.

Time to go live	Relative frequency
Under 1 month	Most common
Under 1 day	Also reported
1–3 months	Less common
3–6 months	Occasionally reported

What customer support options does Freshcaller provide, and how do users find the overall support experience?

Freshcaller support is available through chat, email/help desk, and phone, including 24/7 live-rep support. The support experience is often described as responsive and knowledgeable, though users also report slow follow-up or difficulty getting complex issues resolved.

What is the experience like for teams switching to Freshcaller from another tool?

Switching to Freshcaller has been motivated by simpler setup, cost, improved call handling, and closer connections between calling and customer records. Prior setups include traditional phone systems and other calling tools such as Vonage Business Communications, 8x8, JustCall, and KPN; moving to Freshcaller can make remote calling and call tracking easier, though number porting and configuration may take extra effort.

What tools and platforms does Freshcaller integrate with, and how do these integrations help users get more value from the product?

Freshcaller offers 13 integrations, and the integrations users describe help bring call activity into customer and support workflows.

Customer support and service management: Freshdesk and Freshservice.
CRM: Freshsales.

These connections can make customer context and call records easier to access alongside support cases, helping teams follow up without keeping calling and ticket work entirely separate. Some users have also encountered gaps in contact syncing or call logging.

What features or capabilities could make Freshcaller even more useful?

Freshcaller could be more useful with improvements to integrations, reporting, and the mobile experience. Recurring requests include:

More complete integrations: Improve contact syncing and make it easier to create and update tickets from call workflows.
Stronger reporting: Add clearer, more customizable reports and useful call metrics, including transcript details where appropriate.
More capable mobile apps: Improve app reliability and make mobile calling and call handling more consistent.
More communication options: Add text messaging and broader connections with messaging tools.

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Margaretha B.

Small-Business (50 or fewer emp.)

6/24/2020

"Never found better"

5/5

What do you like best about Freshcaller?

The respect of the customer and his brand image, the speed and efficiency of their support, affordable prices and sometimes even free of charge (for all Freshworks products and services), an irreproachable software reliability. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

Honestly? for my part nothing (and yet we've tried just about every competitor on the market...). Review collected by and hosted on G2.com.

Recommendations to others considering Freshcaller:

Do as we do, you won't necessarily be disappointed. Review collected by and hosted on G2.com.

What problems is Freshcaller solving and how is that benefiting you?

The speed of execution in obtaining a virtual phone number for a paltry sum, a very clear explanation to my specific questions (which is very rare nowadays), and the saving of several days of possible downtime of our call service. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

7/3/2020

"quick and efficient"

5/5

What do you like best about Freshcaller?

Simple and clear, everything you need to have to call leads and prospects Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

When you call people from all over the world, it's a little bit uncomfortable to select the country before the number, if you put the number in the field and then you want to change the country code, you lose the number you previously pasted. Also, if there is the country code and a 0 before the number that you are trying to call, the system does not automatically remove the 0 Review collected by and hosted on G2.com.

Recommendations to others considering Freshcaller:

If they need a good reliable tool to reach out to people around the world, this is a good option Review collected by and hosted on G2.com.

What problems is Freshcaller solving and how is that benefiting you?

Reaching out countries that other platforms do not support. Even though it is not covering the whole world, the list of countries is pretty good Review collected by and hosted on G2.com.

Karolina Z.

Customer Support Team Lead - Global Account

Small-Business (50 or fewer emp.)

1/24/2020

"Great solution for customer support"

5/5

What do you like best about Freshcaller?

Freshcaller is a very user-friendly software that helps our company to provide the best customer experience. Our support agents can easily initiate and answer calls in real time, as well as categorise them or leave notes. We find the IVR feature to be really helpful in providing instructions to our customers and making sure that they receive fast and specialised help according to their needs. Outside of our business hours, Freshcaller allows us to record customers' voicemails and play custom voicemail messages with further instructions about alternative communication channels and opening times of our customer support. What I like the best about Freshcaller is how easy to use it is and how the product team always thinks ahead about their customers' needs by constantly providing the best support and new features to satisfy the needs of modern tech companies looking for smart automated solutions. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

So far I haven't experienced any problems. Review collected by and hosted on G2.com.

Recommendations to others considering Freshcaller:

Please reach out to their amazing customer support team and they'll be able to answer all of your questions and guide you through the implementation process. Review collected by and hosted on G2.com.

What problems is Freshcaller solving and how is that benefiting you?

Our company uses Freshcaller as part of Freshworks' omni-channel platform. It is a great solution that allows us to easily manage all communication channels with our customers. The support agent view is very intuitive and allows for a fast resolution of the tickets, regardless of their source (chat, email, phone etc.). We were able to port our company's phone number from a previous carrier at no cost and easily integrate phone calls with already existing tools to provide support via chat and e-mail. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

6/22/2020

"Using Freshcaller for a small customer support desk during global pandemic"

5/5

What do you like best about Freshcaller?

In 2019 my company was looking for a VOIP solution because our traditional phone model wasn't efficient for the size and structure of our help desk, so we started evaluating Freshcaller. When our office in NYC closed due to COVID-19, we needed a phone solution immediately. The ease and quickness of account setup, and the familiarity of the product UI, allowed us a nearly seamless transition without much interruption to service. Freshcaller UI is well designed but was also easy to learn due to it being part of the Freshworks suite of products, which my team were already familiar with (Freshdesk users for over six years). The integration with Freshdesk is also helpful. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

My team has been using Freshcaller for three months so we don't have a ton of experience with the product at this point. The only issue we've had is that sometimes there is a delay, or silence, when we answer the call. When this happens, the caller will not hear our introduction and we'll have to repeat ourselves, or the caller will think that nobody is on the line and they will hang up. We haven't been able to determine if this is an issue on their side, or an issue with Freshcaller, or a combination of both. Review collected by and hosted on G2.com.

Ethan R.

Telesales & Telemarketing Coordinator

Small-Business (50 or fewer emp.)

1/8/2020

"Great and powerful product"

5/5

What do you like best about Freshcaller?

It's very easy to use and integrates well into the other products from FreshWorks. We're also looking forward to other to the future releases such as agent extensions. The reports and live dashboards feature is also very helpful to keep an eye on how the call centre is working. Support are always on hand and we've had multiple visits from FreshWorks to help our issues. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

The lack of a automatic/predictive dialler for outbound sales/marketing campaigns is a bit of a pain but apart from that no major issues. Review collected by and hosted on G2.com.

What problems is Freshcaller solving and how is that benefiting you?

The call centre is a lot more productive especially with the integrations with Freshdesk and Freshsales. The fact voicemails automatically create tickets within FreshDesk is very helpful. The IVR and call queue system is also very easy to use, making changes to said system is also a lot easier compared to our old product.

Having our whole team on one system means replying to customers and catering to their needs is a lot more tailored, meaning a higher customer satisfaction. Review collected by and hosted on G2.com.

Joao Paulo P.

Sócio minoritário

Small-Business (50 or fewer emp.)

12/30/2019

"Great experience, but still a lot to evolve."

4/5

What do you like best about Freshcaller?

Overall, it is a simple and efficient online call center. The possibility to integrate with Freshdesk or other software of interest is awesome. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

Insights to improve customer experience. As most of the reports are not standard, we miss the natural help when we analyze ready-to-use reports. Using Freshdesk platform as reference. Review collected by and hosted on G2.com.

Recommendations to others considering Freshcaller:

This is a great software that truly works within environments of high phone demand. Try to keep it simple though, not too many business hours or different call queues. Review collected by and hosted on G2.com.

What problems is Freshcaller solving and how is that benefiting you?

One of the main problems we resolved is the possibility to truly improve our customer service in this channel. Today we can follow our results for each one of our agents, establish goals and achieve them as the customer becomes happier with our services. Also, the possibility to integrate the support portal to the call center has tremendous gains on our team productivity. There is also a great possibility of data management, since every call is properly logged, giving us the possibility to prepare our team members to a well-known demand. Review collected by and hosted on G2.com.

Tamar G.

Small-Business (50 or fewer emp.)

12/15/2019

"Easy yet fast service!"

5/5

What do you like best about Freshcaller?

First of all you can monitor all agents, see who is online, who is on the line with customer and even join the call to check if everything is OK. Besides that, it allows you to make an agent online or even offline in case they have left freshcaller active when they left. Reporting is also very useful. It has ability to locate your target by notes, customer name phone number and etc. So it total, everything needed is there, you just have to use it. All of the Freshcaller support members are very helpful. They also, try to give us additional feedback how to improve our service, knowledge in terms of Freshcaller and make is easy to use. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

Sometimes it operates a bit slow, but as we know and checked it was because of the internet which we are using. Also, when it comes to the problem solving (like some issues while using Freshcaller) we would highly appreciate if problems were solved a bit faster than usually. But we understand that sometimes the cases go directly to development team, who are willing to do it and they need more time than expected. In total, it is a software which we can recommend to business operating in customer care. Review collected by and hosted on G2.com.

Recommendations to others considering Freshcaller:

Before thinking to change it or trying another company's service, we would advise to have a look at the interface, all the settings and services it has. Freshdesk allows you to have exactly needed price range to what you need. In case you will not use some features, you may switch to lower price ranged Freshcaller. They are always up to date with the inquiries and try to improve service by communicating with their customers (like us). We appreciate the work they have done for us. Review collected by and hosted on G2.com.

What problems is Freshcaller solving and how is that benefiting you?

We can easily change number from which we are calling to customers, so it is very useful in terms of location. It also helps us to make working process smooth and easy. Our agents can always listen to their conversations after the work to improve their skills. Also, Freshcaller support team is online 24/7 and ready to support in case of need. They never leave a case without a proper attention. Application is very friendly, colors and all the interface is looking as if a lot hard work was done. Also, you can arrange and save numbers as a company or as a customer, so when you receive a phone cal, you know exactly who is calling. We really love this feature. It is like a phone book where you can place a lot of information under one customer starting from email addresses, company title and a lot more. Review collected by and hosted on G2.com.

Bo B.

Co-Founder and Chief Revenue Officer

Hospital & Health Care

Small-Business (50 or fewer emp.)

12/4/2019

"Product is okay - handy to have everything connected - technical support is overwhelmed"

0/5

What do you like best about Freshcaller?

I like that phones are connected to my ticketing system - it's handy to automatically see who the call is from and the previous tickets. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

My freshcaller to freshsales connection has been broken for FOUR MONTHS with no ETA of when it will be fixed. I'm super confused on how this is so hard and why the technical support team can't seem to fix it. I've written them at least half a dozen times, sometimes to freschaller and other times to the freshsales team, and all I get is the runaround. Review collected by and hosted on G2.com.

Recommendations to others considering Freshcaller:

Beware if you're a small company that doesn't have leverage as your requests may be ignored. Review collected by and hosted on G2.com.

What problems is Freshcaller solving and how is that benefiting you?

My low blood pressure and calm demeanor have been solved, now I get the benefits of high blood pressure and anger management. The support reps themselves are generally responsive, but the dev team and/or the technical support team are obviously under-freaking-water as they just make false promises and then don't fix it. I would be careful about using them unless you're a really big company that gets some sort of priority access and/or an account manager to make sure requests are fixed. Review collected by and hosted on G2.com.

Verified User in Online Media

Small-Business (50 or fewer emp.)

Originally submitted 4/2/2020

"great calling app"

3.5/5

What do you like best about Freshcaller?

great calling app. easy to use and integrates with freshsales CRM which we use for CRM options. support is very helpful and can answer any question at any time. there have been times where they have set up zoom calls to be able to explain certain features or answer questions. one on one support is typically hard to find for any CRM or dialer. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

seems as if it was made for inbound calls like tech support etc. instead of outbound sales calls - still works for outbound but not as many features. price is a bit expensive for a dialer but integrates into the CRM saving a lot of time with call tracking and recording. Review collected by and hosted on G2.com.

Diego b.

Technical Manager

Mid-Market (51-1000 emp.)

3/26/2020

"Great way to automate phone calls around my team"

4.5/5

What do you like best about Freshcaller?

How easy it is to get a physical phone number. Mainly in countries with less restrictions such as USA. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

The integration with Freshdesk needs more work. Contacts are not currently shared without extra integration. I believe someone using as a standalone product will find it is simpler and easier to manage. Review collected by and hosted on G2.com.

Recommendations to others considering Freshcaller:

Give it a try. Read on how other people in similar team formats and operation modes use it. Take your time testing different solution, it is worth it. Review collected by and hosted on G2.com.

What problems is Freshcaller solving and how is that benefiting you?

My problem is supporting customers globally and filtering to the correct technicians based on skill and time zone. I hadn't realized the level of flexibility for filtering/call diversion available. Review collected by and hosted on G2.com.