Freshcaller Reviews & Product Details

Freshdesk Contact Center (Formerly Freshcaller) is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshdesk Contact Center lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshdesk Contact Center integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity. WithFreshdesk Contact Center (Formerly Freshcaller) , agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center. As business needs change, admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan. Freshdesk Contact Center (Formerly Freshcaller) offers five pricing plans that are tailored to meet different calling needs. Freshdesk Contact Center (Formerly Freshcaller) by Freshworks is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide.

Seller

Freshworks

Discussions

Freshcaller Community

Languages Supported

Catalan, Czech, Danish, German, English, Estonian, Finnish, French, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Eldhose Peter

Pricing

Pricing provided by Freshcaller.

Pro

$39

/user/month, billed annually/user

Enterprise

$69

/user/month, billed annually/user

View More Pricing Information

Top-Rated Alternatives

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User Insights

Average based on 132 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Freshcaller Integrations

(13)

Integration information sourced from real user reviews.

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Freshcaller Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Freshcaller, and what problem is it built to solve?

Freshcaller is a cloud-based phone system for handling customer calls, helping teams manage inbound and outbound conversations and connect them with customer-support workflows such as call records and tickets.

What languages does Freshcaller support?

Freshcaller supports 29 languages, including English, French, German, Spanish, and Japanese, among others.

What company sizes and industries is Freshcaller the best fit for?

Freshcaller is used by teams across company sizes, with small businesses and mid-market organizations especially represented. Industries represented include:

Company size: Small businesses and mid-market teams.
Industries: Information technology and software, online media, retail, consumer services, and financial services.

How long does it take to implement Freshcaller across a team?

Freshcaller can be quick to get running, though setup and migration needs vary. The most common reported go-live range is under a month, with faster and longer implementations also reported.

Time to go live	Relative frequency
Under 1 month	Most common
Under 1 day	Also reported
1–3 months	Less common
3–6 months	Occasionally reported

What customer support options does Freshcaller provide, and how do users find the overall support experience?

Freshcaller support is available through chat, email/help desk, and phone, including 24/7 live-rep support. The support experience is often described as responsive and knowledgeable, though users also report slow follow-up or difficulty getting complex issues resolved.

What is the experience like for teams switching to Freshcaller from another tool?

Switching to Freshcaller has been motivated by simpler setup, cost, improved call handling, and closer connections between calling and customer records. Prior setups include traditional phone systems and other calling tools such as Vonage Business Communications, 8x8, JustCall, and KPN; moving to Freshcaller can make remote calling and call tracking easier, though number porting and configuration may take extra effort.

What tools and platforms does Freshcaller integrate with, and how do these integrations help users get more value from the product?

Freshcaller offers 13 integrations, and the integrations users describe help bring call activity into customer and support workflows.

Customer support and service management: Freshdesk and Freshservice.
CRM: Freshsales.

These connections can make customer context and call records easier to access alongside support cases, helping teams follow up without keeping calling and ticket work entirely separate. Some users have also encountered gaps in contact syncing or call logging.

What features or capabilities could make Freshcaller even more useful?

Freshcaller could be more useful with improvements to integrations, reporting, and the mobile experience. Recurring requests include:

More complete integrations: Improve contact syncing and make it easier to create and update tickets from call workflows.
Stronger reporting: Add clearer, more customizable reports and useful call metrics, including transcript details where appropriate.
More capable mobile apps: Improve app reliability and make mobile calling and call handling more consistent.
More communication options: Add text messaging and broader connections with messaging tools.

G2 reviews are authentic and verified.

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Thomas Z.

CEO

Small-Business (50 or fewer emp.)

3/1/2021

"Easy global phone call solution also for small businesses"

5/5

What do you like best about Freshcaller?

Easy handling and getting a phone number from a country abroad so that clients and candidates can call me easily by a local phone number. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

Not sure at the moment, everything works very well, ok yes I don't like that I can't get a phone number from any country, because in some you need to be a resident. Review collected by and hosted on G2.com.

edna r.

Administrative Manager

Small-Business (50 or fewer emp.)

6/1/2021

"a fantastic experience"

5/5

What do you like best about Freshcaller?

Automation, the quick way to start. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

that do not have a number in all the countries of America Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

3/18/2021

"Freshcaller was a breeze to install and setup."

4.5/5

What do you like best about Freshcaller?

Freshcaller was a breeze to install and setup. We got a number we liked and it worked both on computer and smartphone Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

The smartphone app doesn't work exactly like a phone call app and the answering screen is not very convenient. Review collected by and hosted on G2.com.

Verified User in Education Management

Small-Business (50 or fewer emp.)

7/22/2020

"Good System but has some challenges"

3.5/5

What do you like best about Freshcaller?

I like that I am able to answer calls with my phone using the Freshcaller phone app. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

The challenges I have are a few but important while trying to conduct seamless business practices, here is what my team and I experience.

a. When speaking to our customer/student there are delays and echoes

b. We must ‘Close’ a call, before we answer the next one

c. When writing notes, we can’t go back in and edit them

d. We would like to be able to have visual virtual features to help the caller when they can’t understand or see our instructions, such as in Zoom 'share screen'

e. The software for Admin user is not as user friendly for editing such things as Business Hours and creating a ticket for a call

f. It would be great to be able to interconnect the FreschCaller and FreshChat features together while on a call Review collected by and hosted on G2.com.

Jay M.

CTO

Information Technology and Services

Small-Business (50 or fewer emp.)

11/20/2020

"No customer support"

0/5

What do you like best about Freshcaller?

Has some unique features like call number masking. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

They do not provide any customer support. I had tickets open for weeks without anyone ever attending to them. It is also not possible to get anybody on the phone Review collected by and hosted on G2.com.

Administración N.

Small-Business (50 or fewer emp.)

4/16/2020

"Good quality voice, easy to use and GREAT customer support."

4/5

What do you like best about Freshcaller?

It's very easy to use, and you can add/remove agents very easily too. We also like you can buy different phone numbers, we use it to see the results in offline marketing actions (we add a new number in the flyers and we can see how many sales comes from an offline campaign based in the phone calls we receive to this number that is no public in any other place). Is also very useful for me to see the KPIs of my team, it make us improve our customer service and sales actions too. But in my opinion, the best thing is the customer support, each time we have a doubt or any problem, they answer super quick to help us. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

The freshcaller app is with limited features. But is good anyway. We usually use the web application. Review collected by and hosted on G2.com.

Recommendations to others considering Freshcaller:

Try it to see if fits with your needs Review collected by and hosted on G2.com.

What problems is Freshcaller solving and how is that benefiting you?

We are in 3 countries and is a good way to have centralized all the calls and KPIs in one platform. We can manage the business hours, changes de voice messages, etc. Review collected by and hosted on G2.com.

Andy M.

Mid-Market (51-1000 emp.)

5/14/2020

"FreshCaller One week after going live."

5/5

What do you like best about Freshcaller?

The seamless integration with FreshService made FreshCaller a valuable addition to our IS department. The FreshCaller support team is fantastic. We have insight into how our customers interact with our Solution Center. Call recordings embedded in our tickets. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

The porting of our 800 numbers was a little bumpy, I would have like to be able to schedule this process for after hours. We did have some downtime in our phone system during the transition. Review collected by and hosted on G2.com.

What problems is Freshcaller solving and how is that benefiting you?

Our old system was very difficult to configure and maintain, we didn't have any analytics showing call times, agent availability and they did not tie into our ticket system. FreshCaller was easy to set up and will be able to easily maintain going forward. It is great having the call recordings in our ticket system. Review collected by and hosted on G2.com.

Paul B.

Marketing Communications Manager

Small-Business (50 or fewer emp.)

3/23/2020

"Works great in combination with Freshdesk!"

4/5

What do you like best about Freshcaller?

We have been using Freshcaller for 2 weeks now and it is already much better than our regular business phone. We use the widget in Freshdesk so that the phone number is directly linked to a contact if possible. This allows you to immediately view the available tickets. As we work with our clients' files, this is a very welcome addition. The helpdesk is working hard to answer my questions. They are doing very well. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

Unfortunately, not all information from Freshdesk is available in the Freshcaller widget. For example, we work with employee IDs and these are not yet available. Review collected by and hosted on G2.com.

Recommendations to others considering Freshcaller:

Make sure to request a phone number well in advance if you don't live in the USA. This can take a while and you can not just apply immediately. Review collected by and hosted on G2.com.

What problems is Freshcaller solving and how is that benefiting you?

We can now run detailed reports. We could hardly do that before. In addition, everyone can make calls from their own laptop and can also work from home. Review collected by and hosted on G2.com.

Wolfgang S.

Small-Business (50 or fewer emp.)

Originally submitted 7/3/2020

"Works perfectly with Freshsales. Top from Garden Plan for Germany."

4/5

What do you like best about Freshcaller?

The simple and easy administration as well as free support at any time from the Freshcaller team. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

There are no flat rates. Porting of German number blocks is not yet possible. Calls to the mobile network are quite expensive. Review collected by and hosted on G2.com.

Recommendations to others considering Freshcaller:

Garden-Plan for Germany is good. We had Blossom so far and are now switching to Estate. Make phone calls to mobile devices better with the cell phone. There is also a great app for that. The porting problem can also be solved through forwarding and masking. Review collected by and hosted on G2.com.

What problems is Freshcaller solving and how is that benefiting you?

VoIP calling is the same from anywhere, whether in the home office or at the office. Just plug in the headset and you're done. It complements perfectly as a SaaS solution, so no softphone or desk phone is required anymore. Review collected by and hosted on G2.com.

Eric R.

Small-Business (50 or fewer emp.)

4/29/2020

"Great VoIP Software for companies using FreshDesk or FreshSales"

4.5/5

What do you like best about Freshcaller?

Integrates well with the FreshWorks 365 platform. Great support, they respond very quickly. Ease of use. Mobile app works great. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

SMS is not available but is planned. Without SMS functionality, we are required to 2 phone numbers for people to call AND text us in FreshSales. No dialer functionality (yet). Interface for managing agents and numbers could be better streamlined. Review collected by and hosted on G2.com.

Recommendations to others considering Freshcaller:

If you're using anything from FreshWorks and do not have an immediate need for a dialer or SMS, FreshCaller fits the bill. Make sure you download the mobile app and integrate it with all of your FreshWorks products for a seamless experience. Review collected by and hosted on G2.com.

What problems is Freshcaller solving and how is that benefiting you?

Having a connected dialer versus a 3rd party option allows me to connect with customer support teams that know our other products in the FreshWorks ecosystem. Review collected by and hosted on G2.com.