FMAudit Reviews & Product Details

FMAudit Overview

What is FMAudit?

FMAudit’s approach gives you two-way communication between your accounting and dispatch systems. This two-way communication streamlines business processes and eliminates overhead related to meter billing, supply reorder processing, service deployment, purchasing, and managed print services assessment and proposals.

FMAudit Details
Website
Product Description

FMAudit’s approach gives you two-way communication between your accounting and dispatch systems. This two-way communication streamlines business processes and eliminates overhead related to meter billing, supply reorder processing, service deployment, purchasing, and managed print services assessment and proposals.


Seller Details
Seller
ECi Software Solutions, Inc.
Company Website
Year Founded
1999
HQ Location
Fort Worth, TX
Twitter
@Acsellerate
416 Twitter followers
LinkedIn® Page
www.linkedin.com
803 employees on LinkedIn®
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FMAudit Reviews

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Systems Engineer
Information Technology and Services
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I've seen both sides of FMAudit, and while I found it easy to set up an valuable when working for a copier company, I think I like it more as an end user. I can watch click counts as needed, find devices on the network, and it's great for simplifying the billing process. No more calls/emails for counts. Review collected by and hosted on G2.com.

What do you dislike?

When issues arise, it can take a while to troubleshoot and get you back up and running. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

No reason not to install. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Printer/copier counts and finding devices on the network, including what's not under contract or brought from home. Review collected by and hosted on G2.com.

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Contract Biller
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

I love that I have access to our client's meter reads (overall usage) and ink levels. Review collected by and hosted on G2.com.

What do you dislike?

I wish it was more appealing and intuitively navigateable. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

We are not having to reach out to the customer for meters uf they have FMAudit installed and that machine is on their network. It makes for seamless billing because it's coming straight from the machine. It also allows us to have great service by just sending toners when we see them getting low. Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I went with the cloud version just so it made life easier and it is defiantly the way to go so i don't miss anything nor have to mess with updates. Review collected by and hosted on G2.com.

What do you dislike?

Like any program it is not a 100% accurate and just sometimes stops reporting all together. I seems to work best with certain brands and others it is like 25% accuracy. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Do your research before and request the 30 day trial. Works for some not for all. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Not having to call for meter reads and having one central console to manage things from. It has made my billing process speedup night and day. Review collected by and hosted on G2.com.

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AE
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

This software keeps great records of our printer usage and allows our printer vendor to automatically send toner when we are running low. Review collected by and hosted on G2.com.

What do you dislike?

The interface is a little clunky and could use a UI lift, but otherwise the functionality works great! Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Printer audits done automatically. Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Integration with CRM software, ease of use, reports & information available is very thorough and valuable. Customer portal is great. Review collected by and hosted on G2.com.

What do you dislike?

Creating reports & report definitions could be more user friendly. Would like the ability to group profiles/customers. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Makes things easier for customers, ensures we are up to date and have valuable information for upselling and ensuring good service. Review collected by and hosted on G2.com.

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FMAudit Categories on G2