# CDW Hardware Reviews **Vendor:** CDW **Category:** [Cisco Data Center Resellers ](https://www.g2.com/categories/cisco-data-center-resellers) **Average Rating:** 4.2/5.0 **Total Reviews:** 27 ## About CDW Hardware Provider of technology solutions for business, government, education and healthcare. With a balanced portfolio of 250,000 small, medium and large customers. ## CDW Hardware Reviews ### 1. Large company with a personal touch! **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn C. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **Describe the project or task CDW Hardware helped with:** For over 16 years and across three different employers, CDW has come along with me to provide assistance. I lean on them to provide resources and knowledge in a world where no one person can know everything. Without them, I would be lost! **What do you like best about CDW Hardware?** Having a sales rep that I can contact directly with any question. That person in turn can navigate the web of contacts to figure out a solution or present several different options. **What do you dislike about CDW Hardware?** Sometimes the offerings of CDW can be confusing. Vendor relationships change, and there will be no notice outside the organization. **What problems is CDW Hardware solving and how is that benefiting you?** All of our cloud-based solutions are managed via CDW. This lowers costs due to bulk pricing while providing better services for support. ### 2. Fast, courteous, and professional **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2023 **What do you like best about CDW Hardware?** High Quality. No Breakdowns. Easy return or replacement **What do you dislike about CDW Hardware?** Long lead times for some of the brands from different vendors **Recommendations to others considering CDW Hardware:** Go for it. **What problems is CDW Hardware solving and how is that benefiting you?** Supply Chain Disruption. Better Delivery ### 3. IT Engineer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2021 **Describe the project or task CDW Hardware helped with:** Good service provider **What do you like best about CDW Hardware?** Online cloud support and provide Microsoft license on time. **What do you dislike about CDW Hardware?** Some license ordered via adobe, not delivered on time on CDW site. **Recommendations to others considering CDW Hardware:** Microsoft Office 365 licenses, ADP and Azure **What problems is CDW Hardware solving and how is that benefiting you?** Online cloud support and provide Microsoft license on time. ### 4. Best Vendor to deal with always! **Rating:** 5.0/5.0 stars **Reviewed by:** Bryant C. | IT Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2021 **Describe the project or task CDW Hardware helped with:** Whenever asking for quotes, looking for specific items, CDW always communicates and gives us great support. **What do you like best about CDW Hardware?** Great service! Speedy order times! Great prices. **What do you dislike about CDW Hardware?** Lack of communication or follow-up at times. **What problems is CDW Hardware solving and how is that benefiting you?** CDW always helps us when we have strict deadlines and need items right away. ### 5. A Go-To site for valuable reviews **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2021 **Describe the project or task CDW Hardware helped with:** I was searching for home-office options with regards to monitors and docking stations, multiple moitor setups. CDW provided me with great information, tips, links that helped me decide on both the monitors and docking station that would best suit my needs going forward. **What do you like best about CDW Hardware?** The product reviews and recommendations are extremely detailed and thorough **What do you dislike about CDW Hardware?** No services were procured or utilized by me **Recommendations to others considering CDW Hardware:** Keep an open mind, explore multiple products and reviews...make informed decisions based upon needs, cost and compatibility **What problems is CDW Hardware solving and how is that benefiting you?** Solved the display issue, clear and concise reviews and reporting ### 6. Great Service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2021 **Describe the project or task CDW Hardware helped with:** Ramping up of a data center project with financial support **What do you like best about CDW Hardware?** Customer centric, able to provide advice beyond regular sales intention **What do you dislike about CDW Hardware?** Initial cost and recurrent cost of training **Recommendations to others considering CDW Hardware:** Request individual solution for your business needs as CDW is perfectly capable and suitable to find the best solution for your business **What problems is CDW Hardware solving and how is that benefiting you?** Establishing new data center with improved security adapted to future roll-outs ### 7. Has been a great experience to work with CDW for all Software and hardware requirements **Rating:** 5.0/5.0 stars **Reviewed by:** renford r. | IT Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2020 **Describe the project or task CDW Hardware helped with:** networking hardware, support, and license, Microsoft, Adobe, Dell, WatchGuard, Ruckus and all our software licenses are dealt with CDW **What do you like best about CDW Hardware?** CDW is great to deal with a wide variety of software/hardware licenses in the market. they sell products of all major software and hardware products in the world. **What do you dislike about CDW Hardware?** No cons. Service delivery is fabulous. CDW deals with almost all software licensing and hardware vendors. At times my account manager delays with their followup. It could be a personal experience. **Recommendations to others considering CDW Hardware:** Great vendor to deal with for your software and hardware requirements. They have a great team working with multiple vendors and help you achieve your software requirements. As a decision-maker in my organization, I would highly recommend CDW and looking forward to working with them in my future organizations as well. if you are looking at a multivendor point of contact, CDW is the best in Canada. **What problems is CDW Hardware solving and how is that benefiting you?** all our software, hardware, and licensing needs are dealt with by CDW. It is great to have a single vendor point of contact for all your software and hardware requirements. ### 8. CDW declining at a fast pace **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2021 **Describe the project or task CDW Hardware helped with:** Managed Services **What do you like best about CDW Hardware?** No extensive coding, real time data transfer, automation options **What do you dislike about CDW Hardware?** The service support and product timelines have been declining . **Recommendations to others considering CDW Hardware:** Keep an eye on the services not as earlier. **What problems is CDW Hardware solving and how is that benefiting you?** Expensive coding, dual entry, no real time delivery, etc ### 9. Great for research and products **Rating:** 4.0/5.0 stars **Reviewed by:** David B. M. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2021 **Describe the project or task CDW Hardware helped with:** Website re-creation **What do you like best about CDW Hardware?** Very easy to navigate and find the solutions to my needs **What do you dislike about CDW Hardware?** Slightly pricey on some items which pushes me towards compromise. Fortunately, the compromise is also available. **Recommendations to others considering CDW Hardware:** Take your time and do complete research **What problems is CDW Hardware solving and how is that benefiting you?** Hardware issues and a need for updated software solutions. Both problems were easily resolved without searching elsewhere. ### 10. CDW **Rating:** 3.5/5.0 stars **Reviewed by:** Jason R. | Network Engineer Lead, Transportation/Trucking/Railroad, Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2020 **Describe the project or task CDW Hardware helped with:** Call manager upgrade **What do you like best about CDW Hardware?** The reachability of the engineers assigned to a particular issue. **What do you dislike about CDW Hardware?** The amount of time it takes to resolve and issue. **Recommendations to others considering CDW Hardware:** CDW is overall a good company to do business with. They are very concerned about their clients well being. **What problems is CDW Hardware solving and how is that benefiting you?** Our voice software was outdated. After upgrading our software the benefits we have reached have been performance and security, ### 11. They've been a good partner for Xerox products **Rating:** 4.0/5.0 stars **Reviewed by:** Joe N. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2020 **Describe the project or task CDW Hardware helped with:** I utilize CDW for my small office printer purchases. We prefer Xerox because we've had much better luck with warranty claims through them vs Dell--and CDW is closely partnered with Xerox and fulfills e-concierge orders. **What do you like best about CDW Hardware?** Shipping is fast and my sales rep is both knowledgable and courteous. The prices are reasonable, inventory (on current items) is usually good. CDW provides good support for hardware purchased through them and if they don't have the product I need, they often have something similar enough that I can make it work. **What do you dislike about CDW Hardware?** The website often lists multiple items with the same model number but slightly different skus, which is confusing. My other primary complaint is that they frequently discontinue models--which then causes toner costs to skyrocket. That might be beyond CDW's control, though. **Recommendations to others considering CDW Hardware:** Make sure you get a good sales rep to work with. Companies are only as reliable as your point of contact. Advocate for your company and your needs until they are met--by your rep, or another one. Their staff covers a wide variety of specialties. For example, they have different reps that specialize in large copiers versus small business printers, and it varies from brand to brand as well. If you find a product you like, it's better to buy a few so that you'll have them--as it's likely they will run out or be discontinued at some point, which can make rollouts challenging. **What problems is CDW Hardware solving and how is that benefiting you?** When I order hardware I know it will be the correct thing, arrive ahead of my expectations, and they will provide support if necessary. We used to purchase small office printers through a local vendor and we were frustrated by their lack of support, as well as their selling us older model discontinued printers that they had leftover stock of without telling us. With CDW I'm always getting the latest products available. ### 12. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Karim K. | IT ADMIN, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2019 **Describe the project or task CDW Hardware helped with:** CDW helped with our Chromebook project. They proved a very helpful and patient sales representative who was able to answer all of my questions. All in all, they helped us save thousands of dollars while still providing good quality products. We were upgrading some of the hardware in our building and did not have a very large budget so CDW came in habdy! **What do you like best about CDW Hardware?** The represeantavtes who work for CDW provide a very good expirence. They are very patient and knowledgeable about products and services. My project with them was compleated in less than a month duw to how fast the representative was in getting me the best deal and shipping the products out. **What do you dislike about CDW Hardware?** I honestly do not have any complaints! They were very helpful and gave me no reason to complain. **Recommendations to others considering CDW Hardware:** I would definitely recommend CDW for all of your technology needs! They do not charge for a consult and provide very knowledgeable sales reps who make the entire process very simple. If you want to check them out before speaking to someone, you can go on their website and browse their selection of items and prices. **What problems is CDW Hardware solving and how is that benefiting you?** Since discovering CDWG, we now able to complete projects with ease. We no longer have to worry about going over budget or not completing a project within a certain timeframe. Another perk of CDW is how great their prices are! CDW has saved us thousands of dollars from our old method of purchasing things. ### 13. Online ordering with CDW **Rating:** 4.0/5.0 stars **Reviewed by:** Tim L. | IT Technologist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2019 **Describe the project or task CDW Hardware helped with:** What i like about CDW is their online ordering process. It is very streamlined and easy to use. Ive order Adobe licenses, cisco hardware, microsoft books, and lots of computer peripherals. Our account rep is quick to help with any ordering questions. **What do you like best about CDW Hardware?** We ordered some expensive core switches in the past and my account rep will always put a CDW engineer on the call to help with our questions. **What do you dislike about CDW Hardware?** I did have an account rep years ago that was taking way to long to help me with my requests. This has been rectified now. **Recommendations to others considering CDW Hardware:** Use the online ordering. Smooth **What problems is CDW Hardware solving and how is that benefiting you?** We use CDW to keep up to date with the latest Cisco access points, AP controllers and catalyst switches. ### 14. Great resource for supplies **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2019 **Describe the project or task CDW Hardware helped with:** My school worked with a CDW representative when we were in the process of purchasing Adobe software. The rep gave us detailed information on the software and how it could be used, the cost as well as giving us installation help. **What do you like best about CDW Hardware?** Great customer service and support. Reasonable prices and quick turn around. **What do you dislike about CDW Hardware?** There wasn't anything that I disliked about CDW. **What problems is CDW Hardware solving and how is that benefiting you?** We received great support when trying to select a software to use for the school. ### 15. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2018 **Describe the project or task CDW Hardware helped with:** As a school administrator, I do not have a lot of time to research which products would best meet my needs. After a brief conversation with a CDW sales representative, I had my questions answered! **What do you like best about CDW Hardware?** The customer service was exceptional. The representative knew the information and was very helpful! **What do you dislike about CDW Hardware?** There was not much that I disliked. The phone prompts were easy to follow and I was answered quickly. **Recommendations to others considering CDW Hardware:** Their customer service was great! ### 16. CDW review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2018 **Describe the project or task CDW Hardware helped with:** CDW is our hardware provider, awesome service, quick response **What do you like best about CDW Hardware?** They are very quick in responding, gives resonable price for the hardware we need and timely delivery **What do you dislike about CDW Hardware?** Everything about CDW is great, I like everything about it. ### 17. Huge Selection at Great Prices **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2017 **Describe the project or task CDW Hardware helped with:** Provide us with most of our hardware and software we purchase **What do you like best about CDW Hardware?** Very competitive prices, great selection, quick shipping. **What do you dislike about CDW Hardware?** Despite the great selection, there are often items we have to go elsewhere to find. **Recommendations to others considering CDW Hardware:** Compare prices to others ### 18. CDW **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin L. | Senior Manager, Accounting, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2016 **What do you like best about CDW Hardware?** system operation is easy to use, products and services for business is easily available for use. **What do you dislike about CDW Hardware?** server is up an down and sometimes takes long time to get back on the production. **What problems is CDW Hardware solving and how is that benefiting you?** We primary use CDW as data warehouse distribution and not for problem solving. ### 19. Good Service, Good Prices **Rating:** 4.5/5.0 stars **Reviewed by:** Chris P. | Senior Web Developer, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2016 **What do you like best about CDW Hardware?** Obtaining quotes is quick, prices will very often beat other vendors. **What do you dislike about CDW Hardware?** Not too easy to get quotes without direct interaction. Minor issue though **Recommendations to others considering CDW Hardware:** Go for it - especially for larger purchases, no reason not to get another quote! **What problems is CDW Hardware solving and how is that benefiting you?** Decreased prices for purchases, often less work purchasing as well. Saved time and money. ### 20. My CDW Experience **Rating:** 2.0/5.0 stars **Reviewed by:** Tom P. | Support Desk Analyst III, Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2016 **What do you like best about CDW Hardware?** They have a lot of products available and it is easy to search for them on their website. **What do you dislike about CDW Hardware?** We were not receiving the best prices and it was not easy to get a hold of our rep at times. I have had better customer service experience with other vendors. **Recommendations to others considering CDW Hardware:** Please due your due diligence and verify the prices for their products compared to other vendors. **What problems is CDW Hardware solving and how is that benefiting you?** We used CDW for procurement of hardware and software licenses when I first came on board. We know request for quotes from at least three vendors before we purchase hardware or software. ### 21. CDW Provides excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Zachary R. | Software Developer and Application Consultant, Management Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2015 **What do you like best about CDW Hardware?** Whenever I have had to contact CDW, they have been helpful. They answer quickly, and have yet to provide me with an unhelpful answer. **What do you dislike about CDW Hardware?** I really can't say anything bad about CDW. They have been excellent to work with and I would gladly recommend them to anyone who asked about a solution they offer. **What problems is CDW Hardware solving and how is that benefiting you?** I have used CDW to purchase numerous solutions in the past. I am currently building out a data center with things I have purchased from CDW. ### 22. CDW is a one stop shop for everything IT. They are, however, usually not the least expensive. **Rating:** 3.5/5.0 stars **Reviewed by:** Jeff R. | IT Manager, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2014 **What do you like best about CDW Hardware?** I really like knowing that just about anything I could need can be purchased through them. Whether hardware software, or services they have a solution for just about any need. In addition even smaller customers are assigned a solution advisor (salesman!) who helps walk you through some of the process required in ordering through them as their catalog is huge and covers many different versions of the same product. **What do you dislike about CDW Hardware?** As mentioned above each customer has an advisor that helps them with their requests and needs. That advisor, one would think, would have at least a modicum of experience in many of the technologies CDW offers but I have found that more often than not I am the more experienced and I end up using the advisor more as an order taker vs, advisor. **Recommendations to others considering CDW Hardware:** If you are not 100% committed to always getting the lowest price and want a one stop shop for all your IT needs, this is the place. ### 23. Not the cheapest place **Rating:** 2.5/5.0 stars **Reviewed by:** Eric M. | Director Of Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2013 **What do you like best about CDW Hardware?** They have a great search tool for anything and everything. **What do you dislike about CDW Hardware?** They can never beat Provantage.com on items that they both carry. My account rep told me that "the price you just told me is below our cost" and that "Provantage.com will be out of business soon since their prices are so low." That was over 2 years ago and they are still going strong... until CDW can beat their prices or until Provantage.com goes out of business, I'll be getting my gear from the cheaper of the two. **Recommendations to others considering CDW Hardware:** Look elsewhere for the lower price. ### 24. B2B technology distribution, with service! **Rating:** 4.5/5.0 stars **Reviewed by:** Eugene C. | Partner, Venture Capital & Private Equity, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2013 **What do you like best about CDW Hardware?** They are a complete, 1-stop shop for technology -- not just hardware, but also a diverse range of IT solutions and services, including but not limited to professional services, leasing, telcom, managed services, networking, mobility, security, etc., etc. They also have industry-specific solutions catalogs (i.e., in healthcare they have a healthcare catalog **What do you dislike about CDW Hardware?** May not be the best price (you may be better price-shopping on amazon), but the service makes up for it **Recommendations to others considering CDW Hardware:** CDW ranks #31 on the largest private companies in the US. They have grown dramatically by being one of the top, specialized technology vendors -- it's a great one-stop shop for businesses, esp small medium growing businesses ### 25. Our go-to distributor for hard to find hardware **Rating:** 4.0/5.0 stars **Reviewed by:** Jakub A. | Founder, Events Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2013 **What do you like best about CDW Hardware?** CDW has always had everything we needed, either for our own use or to fulfill a contract. There were a few exceptions but in those instances they still managed to meet our deadline and deliver all products. **What do you dislike about CDW Hardware?** Volume pricing was hard to secure and overall prices may be higher (I would counter that statement by saying we never received any broken or opened products from there. Several other distributors had those problems) **Recommendations to others considering CDW Hardware:** If price isn't your absolute concern and you want reliable delivery and stock levels, CDW is the perfect option. ### 26. Execellent Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Peter B. | Director, Enterprise Solution Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2013 **What do you like best about CDW Hardware?** Great company to work with when ordering hardware, etc. Customer service is the best .. I used them quite a while ago and never had an issue. Returns were a piece of cake. **What do you dislike about CDW Hardware?** Like everyone else mentions, with the likes of Amazon, Newegg, etc., their prices are a little high. **Recommendations to others considering CDW Hardware:** They are definitely one of websites I search when looking to purchase something for work .. their customer service has to be the best around .. don't overlook them. ### 27. Not always the best price but great service! **Rating:** 4.0/5.0 stars **Reviewed by:** Jason H. | Manager Salesforce.com Development, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2012 **What do you like best about CDW Hardware?** I have always liked working with CDW they are always nice and helpful on warranty issues. They have overnighted a computer that has died so we could swap it our the next day at no extra charge. You do have to watch the prices because some times they can be higher. **What do you dislike about CDW Hardware?** Prices can be high sometimes. **Recommendations to others considering CDW Hardware:** Give them a call and try them out. ## CDW Hardware Discussions - [What does CDW stand for in technology?](https://www.g2.com/discussions/what-does-cdw-stand-for-in-technology) - [Does CDW sell software?](https://www.g2.com/discussions/does-cdw-sell-software) - [What does the CDW do?](https://www.g2.com/discussions/what-does-the-cdw-do) - [What services does CDW?](https://www.g2.com/discussions/what-services-does-cdw) - [No question](https://www.g2.com/discussions/50974-no-question) - 1 upvote - [View CDW Hardware pricing details and edition comparison](https://www.g2.com/products/cdw-hardware/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+19%3A27%3A07+-0500&secure%5Bsession_id%5D=a9845658-2e40-4158-884b-f8cbb90e0014&secure%5Btoken%5D=8ef1f6f22dc24b6632e6606de8c15bd5f1adba2e6005f5e3ac50c1b50d970dc4&format=llm_user) ## CDW Hardware Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top CDW Hardware Alternatives - [Accenture](https://www.g2.com/products/accenture/reviews) - 4.2/5.0 (107 reviews) - [SHI](https://www.g2.com/products/shi/reviews) - 4.7/5.0 (116 reviews) - [SmartBug Media](https://www.g2.com/products/smartbug/reviews) - 4.8/5.0 (207 reviews)