I love that Flip dramatically reduced our unanswered call rate from about a third of all calls to under 10%, directly improving both patient experience and operational efficiency. The automation reliably handles 40% of calls, freeing up our front desk staff for more complex patient needs. The Flip team understood our urgent care workflows and delivered on their promises quickly, making setup smooth and the product highly effective from the start. Review collected by and hosted on G2.com.
There was some initial skepticism among staff and a period of adjustment as they got used to the technology. While this resolved quickly, it did require some extra configuration and ongoing tweaks to ensure the responses matched our expectations and policies. There are still calls that require human attention, but that's expected. Review collected by and hosted on G2.com.