CA

Christian A.

CFO

Small-Business (50 or fewer emp.)

10/27/2022

"Cost effective CX voice automation"

5/5

What do you like best about Flip?

Flip is a very cost effective voicemail automation room which transcribes customer voicemails for our support team and allows for faster decision making without additional correspondence. Review collected by and hosted on G2.com.

What do you dislike about Flip?

At times it can be a Little Slow to sync and provide transcription, however it is always accurate and that is more important to us. Review collected by and hosted on G2.com.

Response from James Gilbert of Flip

Christian thank you for giving us such a positive review. On behalf of all of us at Flip we thank you for being a loyal customer and we will continue to provide amazing Voice CX.

CS

Chris S.

CEO

Small-Business (50 or fewer emp.)

10/27/2022

"Great people and a great product!"

5/5

What do you like best about Flip?

They've almost completely automated my call center. Review collected by and hosted on G2.com.

What do you dislike about Flip?

Nothing yet. I've been working with them for over 2 years. Review collected by and hosted on G2.com.

Response from James Gilbert of Flip

Thank you so much for taking time to review our company Chris!

BM

Bertha M.

GM

Small-Business (50 or fewer emp.)

10/27/2022

"Daily user with flip"

3/5

What do you like best about Flip?

Helps with call volume and dispatch rides. Review collected by and hosted on G2.com.

What do you dislike about Flip?

Not understanding need to help with other calls besides dispatch calls Review collected by and hosted on G2.com.

Response from James Gilbert of Flip

Bertha thank you for reviewing Flip. We definitely can help with more. We'll have some folks on our end reach out to follow-up. We can't thank you enough for being a customer and we will always value this type of feedback.

AR

Verified User in Retail

Mid-Market (51-1000 emp.)

8/5/2022

"Works on the background, saves a lot of time"

4.5/5

What do you like best about Flip?

Very easy setup done by friendly and professional team. Loved the initial trial period as it proved itself to be a great addition to our customer service. I was worried about customer complaints but we didn't experience any Review collected by and hosted on G2.com.

What do you dislike about Flip?

I do not think there is anything particular that we dislike. I would like the customer to be able to interrupt the agent when they got an answer for their question and I would like to see the platform handle returns Review collected by and hosted on G2.com.

Response from James Gilbert of Flip

Thank you so much for reviewing Flip. Nothing is more valuable than hearing directly from customers. I'd love to follow-up with you on the interruption of an agent and return orders, we most certainly can handle those. Please reach out to james@flipcx.com and let's get you situated.

MS

Matt S.

Ecommerce Manager

Mid-Market (51-1000 emp.)

6/29/2022

"Red route review"

4.5/5

What do you like best about Flip?

It automates away some of the more mindless tasks that take away our customer service agents time from more important things. Review collected by and hosted on G2.com.

What do you dislike about Flip?

The interface is kind of outdated and lacks a lot of customization but works perfectly fine. Review collected by and hosted on G2.com.

Response from James Gilbert of Flip

Matt - Thank you so much for giving us a review! Stay-tuned on more improvements with the interface moving forward.

ER

Verified User in Retail

Mid-Market (51-1000 emp.)

6/15/2022

"RedRoute introduces conversational automation for a key customer support channel."

4.5/5

What do you like best about Flip?

RedRoute's analytics dashboard provides valuable context. Review collected by and hosted on G2.com.

What do you dislike about Flip?

I wish there were self-service tools (i.e. templates) for introducing non-technical use cases. Review collected by and hosted on G2.com.

Response from James Gilbert of Flip

Thank you for taking the time to give us a great review! We appreciate your business and we will pass along the feedback to our team. We couldn't do this without you so thank you for all you do!

AC

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

6/17/2022

"brooklinen's experience with redroute"

4.5/5

What do you like best about Flip?

The functionality of the product and how it's constantly evolving. Review collected by and hosted on G2.com.

What do you dislike about Flip?

I would say that the reporting capabilities are there within the dashboard, but the user experience around reporting could be improved. Review collected by and hosted on G2.com.

Response from James Gilbert of Flip

We just wanted to say thank you! We couldn't do what we do without incredible people like you always being willing to share their feelings.

CA

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

6/29/2022

"Redroute has been very helpful with voicemails."

5/5

What do you like best about Flip?

I like the voicemail transcriptions. It is very helpful. Review collected by and hosted on G2.com.

What do you dislike about Flip?

I don't like it when it doesn't include a customer's email. Review collected by and hosted on G2.com.

Response from James Gilbert of Flip

Thank you for taking the time to give us a review! We are excited for the near-future and look forward to our customers being a part of new product developments. If you have any questions about these: james@redroute.com

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